2013 BMW 3 SERIES CONVERTIBLE service

This chapter describes how to use the
telephone, BMW Assist and BMW TeleService.
Communications

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CommunicationsTe l e p h o n e
Entering phone numbers
Dialing a number
1."Telephone"
2. "Dial number"
3. Select the digits individually.
4. Select the symbol.
It is also possible to enter phone numbers by
voice.
Calls with multiple parties
General information
It is possible to switch between two calls or to
connect two calls to establish a conference call.
These functions must be supported by the
mobile phone and by the service provider.
Accepting a call while speaking to
another party
This function may have to be activated by the
service provider and the mobile phone may
need to be set for this.
When a second call comes in during an ongoing
call, a call-waiting signal sounds.
"Accept"
The call is accepted and the existing call is put
on hold.
Establishing a second call
Establish another call during an active call.
1. "Telephone"
2. "Active calls"
3. "Hold"
The existing call is put on hold.
4. Dia l the ne w pho ne numbe r o r sele ct it from
a list.
"Return"
The call on hold is continued.
Switching between two calls, toggling
Active call: highlighted.
The call on hold is identified with:
"on hold...". "Swap calls"
The phone switches to the call on hold.
Establishing a conference call
Two calls can be connected to a single
telephone conference call.

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Te l e p h o n e
Communications
1.
Establish two calls.
2. "Conference call"
When terminating a conference call, both calls
are ended. If one call is terminated by another
party, the other call can be continued.
Muting the microphone
The microphone can be muted in active calls.
1. "Telephone"
2. "Active calls"
3. "Microphone mute"
The muted microphone is automatically
activated:
> If a new call is made.
> When switching between callers on hold.
Keypad dialing
Use keypad dialing to gain access to network
services or to control de vices, e.g. to remotely
access an answering ma chine. This requires
the DTMF code.
1. "Telephone"
2. Select contact from a list or "Dial number" 3.
"Keypad dialing"
4. Enter a DTMF code.
Phone book
Displays
The phone book accesses the contacts of the
telephone and shows all contacts for which a
phone number is entered. The entries can be
selected to make a call.
1. "Telephone"
2. "Phone book"
A symbol indicates the st orage location of the
contacts, refer to page 214.
Calling a contact
Contacts with a stored phone number: select
the desired contact. Th e connection is estab-
lished.
Contacts with more than one stored phone
number: select the desi red contact and then
select the phone number. The connection is
established.
SymbolMeaning
Contact with a stored phone number.
Contact with more than one stored
phone number.
Call not possible. The mobile phone
has no reception or network or a Ser-
vice Request is currently active.

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4."Configure Bluetooth®"
5. "Show images"
The display of all contact pictures is activated or
deactivated.
Deleting contacts
Only contacts that are stored in the vehicle are
deleted. The contacts on the mobile phone
cannot be deleted.
1. "Office"
2. "Contacts"
3. Highlight the contact.
4. "Options"
5. "Delete contact" or "Delete all contacts".
Messages
General information
The displaying of text messages and emails
from the mobile phone depends on whether the
mobile phone supports transmission into the
vehicle from the mobile phone. Text messages
and e-mails may not be supported by the ser-
vice provider or the fu nction may have to be
separately activated. Af ter a mobile phone is
paired for the first time, the transmission may
take several minutes. Messages are only dis-
played completely when the vehicle is stopped.
Messages from the auxiliary phone are not
transmitted.
To display various messages:
> Text messages.
> Messages from My info.
> Messages from the BMW Concierge
service.
> Messages from BMW Info.
> Emails from the mobile phone.
Displaying messages
1."Office"
2. "Messages"
Message type
A symbol indicates the type of message.
Read message.
Unread message.
Filtering me ssage lists
A message list can be filtered if there is more
than one message type.
1."Filter:"
2. Select the message type.
>"All"
All messages are displayed.
> "E-mail"
Only text messages from mobile phones
are displayed.
> "Services messages"
Only messages from the BMW Con-
cierge service, My Info, and BMW Info
are displayed.
> "Text message"
Only text messages from mobile phones
are displayed.
SymbolMessage type
Text message
My Info
Message from the Concierge
service, refer to page 225
Messages from BMW Info, refer
to page 218
E-mail from mobile phone

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Office
Communications
Deleting messages
Messages from the Concierge service, My Info,
BMW Info, and BMW Online can be deleted.
To delete a message:
1.
"Office"
2. "Messages"
3. Select the desired message.
4. Open "Options".
5. Open "Delete message".
To delete all messages:
1. "Office"
2. "Messages"
3. Open "Options".
4. "Delete all messages"
Text message
Calling a text message sender
1.Select the desired message.
2. Select the symbol.
Saving sender in the contacts
1.Highlight the desired message.
2. Open "Options".
3. "Store as new contact" or "Add to existing
contact"
Using contact data
Contact data from de adlines, tasks, text
messages, e-mails and no tes can be stored or
selected, see page 220.
Reading text messages aloud
Having text messages read aloud, refer to
page221.
My Info
Selecting additional functions
Additional functions are available when a
message is selected.
Messages from the Concierge service
Saving an address
1. Select the desired message.
2. Open "Options".
3. "Store contact in vehicle"
Selecting additional functions
Additional functions are available when a
message is selected.
SymbolFunction
"Start guidance" or "Add as another
destination"
"Call"
If the message contains a number, a
telephone connection is estab-
lished.
"Select phone number"
If the message contains more than
one number, select the desired
number from the list. A telephone
connection is established.
SymbolFunction
"Start guidance" or "Add as another
destination"
"Call"
If the message contains a number, a
telephone connection is estab-
lished.

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CommunicationsConnectedDrive
ConnectedDrive
Vehicle equipment
In this chapter, all production, country, and
optional equipment that is offered in the model
range is described. Equipment is also described
that is not available because of, for example,
selected options or country version. This also
applies to safety related functions and systems.
BMW Assist
General information
BMW Assist provides a number of different ser-
vices. For example, the position data of the
vehicle can be transmitted to the BMW Assist
Response Center when an Emergency Request
is sent.
Many BMW Assist services depend on the
contract individually agreed upon.
After the contract has expired, the BMW Assist
system will be deactivated by the BMW Assist
Response Center without you having to visit a
BMW center. After the BMW Assist system has
been deactivated, no BM W Assist services will
be available. The BMW Assist system can be
reactivated by a BMW center after a new
contract has been signed.
Requirements
> The installed BMW Assist system is logged
into a mobile phone network. This network
must be capable of transmitting the
services.
> To transmit position data, the vehicle must
be able to determine its current position.
> To activate and update BMW Assist, a GPS
signal must be available. >
The BMW Assist service contract was
signed with your BMW center or with the
BMW Assist Response Center. The service
must have been fully enabled.
> BMW Assist is activated.
Services offered
>Emergency Request: when you press the
SOS button, a connection to the BMW
Assist Response Center is established. The
BMW Assist Response Center then speaks
with you and takes further steps to help you.
> Automatic Emergency Request: under cer-
tain conditions, a connection to the BMW
Assist Response Center is established after
a serious accident. If possible, the BMW
Assist Response Center then speaks with
you and takes further steps to help you.
> Enhanced Roadside Assistance: BMW
Roadside Assistance can be contacted if
assistance is needed in the event of a
breakdown. If possible, the vehicle data and
position data are tran smitted during this
call.
> Customer Relations: connection to Cus-
tomer Relations for information on all
aspects of your vehicle.
> BMW TeleService: the data on your vehi-
cle's service status or required inspections
are transmitted to your BMW center, either
automatically before a service due date or
when you request a service appointment.
> Remote Door Unlock: the BMW Assist
Response Center provides assistance if, for
example, the remote control is not available
and the vehicle needs to be opened.
> Stolen Vehicle Recovery: after you report to
the police that your vehicle was stolen, the
BMW Assist Response Center can deter-
mine its position.

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ConnectedDrive
Communications
>
In addition, the optional Convenience Plan
offers Concierge servic e and information on
route planning, the traffic situation and
weather. Using Critical Calling, a limited
number of calls can be made via the BMW
Assist Response Center, for example if the
mobile phone is not available or discharged.
Press the SOS button to contact the BMW
Assist Response Center.
TeleService
General information
TeleService supports comm unication with your
BMW center.
> Data on the vehicle's service requirements
can be sent directly to the BMW center. In
this way, the BMW center can plan its work
in advance. This shor tens the duration of
the service appointment.
> In the event of a breakdown, data on the
vehicle's condition can be sent directly to
Roadside Assistance.
> The service varies by country.
> Connection may incur charges.
> Services may be restricted abroad.
Requirements
>BMW Assist is activated.
> Wireless reception is available.
> Ignition switched on.
Using TeleService
Generally, TeleService is activated in the
vehicle.
If TeleService is not activated, it is possible to
establish a voice contact to the BMW Group
Mobile Service.
For additional uses or to deactivate the ser-
vices, consult your BMW center or contact
Customer Relations.
Concierge service
General information
The Concierge service of BMW Assist will
inform you, for example, about upcoming
events, filling station, or hotels and supplies you
with their phone numbers and addresses. Many
hotels can be booked directly through the BMW
Assist Concierge service. Use of the Concierge
service requires an additi onal activation by the
BMW Assist Response Center.
Starting the Concierge service
1. "BMW Assist" or "ConnectedDrive"
2. "Concierge"
3. "Start service"
A voice contact with the BMW Concierge
service is established. Phone numbers and
addresses can be transmitted as a message.
Messages
Information about messages, refer to page 216.
Roadside Assistance
At a glance
BMW Roadside Assistance can be contacted if
assistance is needed in the event of a break-
down.
Contact with BMW Roadside Assistance can
also be established using a Check Control
message, refer to page92.

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CommunicationsConnectedDrive
Starting BMW Roadside Assistance
without BMW Assist or TeleService
1."BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
The Roadside Assistance number is
displayed. If a mobile phone is paired, a
connection to BMW Roadside Assistance is
established.
Starting BMW Road side Assistance
with BMW Assist or TeleService
In a vehicle with TeleServ ice, assistance is first
offered through the TeleService Diagnosis and
then if necessary, th rough the TeleService
Help.
1. "BMW Assist" or "ConnectedDrive"
2. "Roadside Assistance"
3. "Start service"
BMW TeleService Diagnosis
Teleservice Diagnosis enables the wireless
transmission of detailed vehicle data that are
critical to vehicle diag nosis. These data are
automatically transmitted.
After transmission of the data, a voice connec-
tion is established to Roadside Assistance.
BMW Online
Overview
You can use BMW Online to search the yellow
pages.
License conditions:
This product contains NetFront Browser soft-
ware of ACCESS Co., Ltd. Copyright © 2007
ACCESS Co., Ltd. All rights reserved.
NetFront is a trademark or registered trademark
of ACCESS Co., Ltd., in Japan and other
countries.
T h i s s o f t w a r e i s b a s e d i n p a r t o n t h e w o r k o f t h e
Independent JPEG Group.
Requirements
> Subscription to the optional Convenience
Plan.
> The vehicle is located within wireless
network coverage.
> The date setting on th e Control Display is
current.
Starting BMW Online
1. "BMW Assist" or "ConnectedDrive"
2. "BMW Online"
3. "OK" if necessary
The BMW Online start page is displayed.

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