2012 VOLKSWAGEN TRANSPORTER fuel

If and when
Practical tips
Frequently asked questions
If you suspect that a vehicle fault has arisen or your vehicle has been damaged, read and observe the following information before contacting a Volkswagen Commercial Vehicles dealership or
qualified workshop. You may also find useful infor-mation in the index under the headings "Things to note" or "Checklist".
To note Some possible causes Possible solution
Vehicle battery is discharged. -How to jump start =>page 443. -Recharge vehicle battery 362.
Engine does not start. The incorrect vehicle key is be-Use a valid vehicle key 36. ing used.
Fuel level is too low. Fill the tank 340.
Supplementary heating system Switch off the supplementary heating
Smoke is coming from the is running. system 332. wing. Supplementary heater is run-No solution 345. ning.
-Battery in the remote control -Replace the battery 36. Vehicle cannot be locked or key is flat. -Move closer to the vehicle. unlocked with the remote -Located too far away from the -Synchronise the vehicle key =>page 36. vehicle. control key. -Buttons were pressed outside -Lock or unlock the vehicle manually
the range. 413.
Cold engine. brake assist sys-Refer to the index under entries for Unusual noises. tems, supplementary heating "Noises". system.
Assist systems are active. Refer to the index under entries for "As-sist systems". Unusual handling. DSG® dual clutch gearbox is too Stop the vehicle immediately hot. 266.
Front seats cannot be ad-Vehicle battery is discharged. Recharge vehicle battery 362.
justed electrically. Fuse blown. Check fuse and replace as necessary 429.
The vehicle has no vehicle No direct solutions possible as it depends
jack, spare wheel or break-Equipment depends on type of on the equipment level. Contact a Volks-vehicle. wagen Commercial Vehicles dealership if down set. necessary 416.
-Windows or sliding roof are open. The interior monitoring sys--Item attached to the interior Remove any objects that could trigger a tem triggers a false alarm. mirror is moving. false alarm 44. -A mobile telephone is vibrating inside the vehicle.
Functions are not working Settings have been made in the Check and if necessary reset back to fac-as described in the owner's manual. Volkswagen information system. tory settings 24.
410 I If and when

To note Some possible causes Possible solution
-Headlights are adjusted for -Change over the headlights for driving driving on the left or right. on the left or right 106. The road ahead is not lit up -Headlight beams set too high. -Set the headlight range 106. properly. -Bulbs are defective. -Change the bulbs 432. -The dipped beam headlights -Switching on dipped headlights are not switched on. 106.
Low vehicle battery charge. Recharge vehicle battery 362.
Electrical consumers not Low fuel level. Fill the tank 340. working. Fuse blown. Check fuse and replace as necessary 429.
-Short journeys. -Avoid short journeys.
-Uneven acceleration. -Think ahead when driving. -Accelerate evenly.
An electrical consumer is switch-Switch off all consumers that are not nee-ed on. de d.
Fault in engine management Have the fault rectified 407. Fuel consumption is higher system. than indicated. Tyre pressure too low. Adjust the tyre pressure 367.
Driving in hilly regions. No direct solutions possible.
Driving with a trailer or roof carri--Check whether it is needed. er. -Remove when not being used.
Driving with a heavy load. No direct solutions possible.
Driving at high engine speed. Select a high gear.
In an emergency
COl Introduction
This chapter contains information on the following subjects:
Making you and your vehicle safe . . 412
First aid kit. warning triangle, high-visibility waistcoat and fire extinguisher . . . . . . . . . . . . . 413
Additional information and warnings:
• Braking, stopping and parking 269
• Manual opening and closing 413
• Vehicle toolkit 416
• Changing a wheel 420
A WARNING
Any broken-down vehicle Increases the risk of accidents in road traffic-both for you and other road users.
• Stop the vehicle as soon as possible and when safe to do so. Park the vehicle at a safe distance from moving traffic In order to lock all doors securely In an emergency. Switch on the hazard warning lights to warn other road users.
• Never leave children or people requiring assistance alone In the vehicle when the doors are locked. This may mean that they are locked In the vehicle in an emergency. People locked In the vehicle may be subjec-
ted to very high or very low temperatures. Practical tips 1411

Making you and your vehicle safe
8S0.00)7
Fig. 289 In the middle of the dash panel: hazard warning light switch.
f"'""'('n First read and observe the Introductory L-lo:.U Information and safety warnings Lb. on page 411.
Observe any legislation concerning the safety of a broken down vehicle. For example, many countries stipulate that you have to switch on the hazard warning lights and wear a high-visibility waistcoat =>page 413.
Checklist
To ensure your own safety and the safety of your passengers, observe the following actions in the specified order => &:
1. Stop the vehicle at a safe distance away from moving traffic and on a suitable sur-face=>&.
2. Switch on the hazard warning lights using button =>Fig. 289.
3. Apply the handbrake =>page 269.
4. Select the neutral position or move the se-lector lever to P =>page 260.
5. Stop the engine and remove the key from the ignition =>page 257.
6. Ensure that all occupants exit the vehicle and go straight to a safe place away from moving traffic, e.g. behind the safety barrier.
7. Take all vehicle keys with you when you leave the vehicle.
8. Place the warning triangle in position to draw the attention of other road users to your vehicle.
9. Allow the engine to cool down and seek ex-pert assistance.
4121 If and when
When the hazard warning lights are switched on, for example if the vehicle is being towed, a change in direction or lane change can still be indicated by operating the turn signal. The warning lights will be interrupted temporarily.
Switch on the hazard warning lights:
• When traffic ahead suddenly starts moving more slowly or you reach the tail end of a traffic jam, to will warn vehicles behind you.
• When there is an emergency.
• When the vehicle breaks down.
• When the vehicle is being towed.
Always follow local regulations for the use of the hazard warning lights.
If the hazard warning lights are not working, use an alternative method of drawing attention to the bro-ken-down vehicle. This method must comply with traffic legislation.
A WARNING
Ignoring any of the items on this important safety checklist can lead to accidents and se-vere Injuries.
• Always follow the Instructions In the checklist and observe the general safety pro-cedures.
A wARNING
The components of the exhaust system be-come very hot. This can cause fires and seri-ous Injuries.
• Park the vehicle so that no part of the ex-haust system can come Into contact with any Inflammable material underneath the vehicle, e.g. dry grass, fuel.
m The vehicle battery will discharge if the haz-L.:!J ard warning lights are left on over a long peri-od of time -even when the Ignition is switched off.
m If you brake hard at speeds over approxi-L.:!J mately 60 km/h (37 mph), the brake lights will flash to warn the traffic behind. If you then continue to brake, the hazard warning lights will be switched on automatically at speeds under approximately 10 km/h (6 mph). The brake light will light up stead-Ily. Once the vehicle starts to accelerate, the haz-ard warning lights will switch off again.

r'l11 First read and observe the Introductory L-J,:.,U Information and safety warnings & on page 443.
CD Vehicle with discharged battery that is being jump-started.
@ Vehicle with vehicle battery that is supplying power and jump-starting the other vehicle.
@ Suitable earth connection. A solid metal part that is firmly bolted to the engine block, or the engine block itself.
The discharged vehicle battery must be properly connected to the vehicle's electrical system.
The vehicles must not touch. Otherwise electricity could flow as soon as the positive terminals are connected.
Ensure that the battery clamps have good metal-to-metal contact with the battery terminals.
If the engine does not start immediately, switch off the starter after about 10 seconds and try again af-ter about half a minute.
The steps should only be carried out in the speci-fied order.
Attaching the jump leads
• Switch off the ignitions In both vehicles 257.
• If necessary, open the battery cover in the en-gine compartment 362.
• Connect one end of the red jump lead to the positive terminal 318 E) or 319 E) of the vehicle with the discharged battery CD &.
• Connect the other end of the red jump lead to the positive terminal E) In the vehicle providing as-sistance@.
• In vehicles without start/stop system: con-nect one end of the black jump lead to the negative terminal 0 in the vehicle providing assistance @ 318.
• In vehicles with start/stop system: connect one end of the black jump lead @to a suitable earth connection, to a solid metal part which is se-curely bolted onto the cylinder or to the cylinder block itself =:-Fig. 319.
• Connect the other end of the black jump lead @ to a solid metal component that is bolted firmly to the engine block of the vehicle with the flat bat-tery, to the engine block itself or, if necessary, to the screwed-in towing eye at the front. Do not con-nect it to a point near the battery CD &.
• Position the leads in such a way that they can-not come into contact with any moving parts in the engine compartment.
Starting the engine
• Start the engine of the vehicle which is provid-ing assistance and let it run at idle.
• Start the engine of the car with the discharged vehicle battery and wait two or three minutes until the engine is running "smoothly".
Removing the jump leads
• Before disconnecting the jump leads, switch off the dipped beam headlights If they are switched on.
• Turn on the heater blower and rear window heater in the vehicle battery with the discharged battery. This helps minimise the voltage peaks generated when the leads are disconnected.
• With the engines running, disconnect the jump leads in the exact reverse order to the instructions given above.
A WARNING
Jump starting the vehicle Incorrectly can cause the battery to explode, which can lead to serious injuries. Please note the following In order to reduce the risk of the battery ex-ploding:
• All work on the vehicle battery and the electrical system can cause serious chemical burns, fire or electric shocks. Always read the warnings and safety Information before carrying out any kind of work on the vehicle battery 362, Vehicle battery.
• Always wear suitable eye protection and never lean over the vehicle battery.
• Attach the connector cables In the correct order-the positive cable first, followed by the negative.
• Never connect the negative cable to parts of the fuel system or to the brake lines.
• The non-insulated parts of the battery clamps must not be allowed to touch. The jump lead attached to the positive vehicle battery terminal must not touch metal parts of the vehicle.
• Check the battery window using a torch If necessary. If the display Is light yellow or col-ourless, do not jump start the vehicle. Seek expert assistance.
• Avoid electrostatic discharge In the vicini-ty of the vehicle battery. The gas emitted from the vehicle battery could be Ignited by sparks.
• Do not use jump leads to start the engine If the vehicle battery Is damaged or if it is or has ever been frozen. Practical tips

Tow-starting and towing
0::0 Introduction
This chapter contains information on the following subjects:
Notes on tow-starting . . . . . . . . . . . . . . . . . . . . 446
Notes on towing . . . . . . . . . . . . . . . . . . . . . . . . . 447
Fitting the towing eye at front . . . . . . . . . . . . 448 Notes on driving while towing . . . . . . . . . . . . . . 448
Observe any legal requirements when towing.
For technical reasons, vehicles with a dis-charged battery must not be tow-started.
Towing a vehicle when the engine is switched off and the ignition is switched on discharges the vehi-cle battery. Depending on the vehicle battery charge level, the drop in voltage can be large enough after just a few minutes that electrical con-sumers in the vehicle will no longer function, e.g. the hazard warning lights.
Additional information and warnings:
• Exterior views =>page 5
• Changing gear =>page 257
• Engine management system and exhaust puri-fication system =>page 407
• Jump starting =>page 443
A wARNING
Never tow a vehicle that has no power sup-ply.
• Never remove the key from the ignition. The steering lock may be activated and you will no longer be able to steer the vehicle. This can lead to a loss of control of the vehi-cle, accidents and serious injuries.
Notes on tow-starting
t""""("'n First read and observe the introductory L-.lc:.JJ information and safety warnings & on page 446.
Vehicles should not be tow-started wherever possible. Use jump leads to start the engine in· stead =>page 443.
For technical reasons, the following vehicles can-not be tow-started:
4461 If and when
A WARNING (Continued)
• If the power supply to the towed vehicle is disconnected, stop towing immediately and seek expert assistance.
A WARNING
If a vehicle is being towed, the vehicle han-dling and braking effect will change signifi-cantly. Please note the following in order to reduce the risk of an accident or serious inju-ries:
• Notes for the driver of the towed vehicle:
-You will need to depress the brake ped-al more vigorously than normal as the brake servo is not working. Always be careful not to drive Into the vehicle that is pulling your vehicle.
-You will need to turn the steering wheel more vigorously as the power-assisted steering function Is not working.
• Notes for the driver of the towing vehicle
-Accelerate carefully and gently.
-Avoid sudden braking and driving ma· noeuvres.
-Brake earlier than normal by pressing lightly on the brake pedal.
CD
• Remove and install the cover and the tow-ing eye carefully so as to avoid damage to the vehicle, e.g. the palntwork.
• Unburnt fuel can enter the catalytic convert· er and damage it while the vehicle Is being tow-ed. • Vehicles with DSG® dual clutch gearbox.
• If the vehicle battery has discharged, the en-gine control units will not function properly.
However, if the vehicle still has to be tow-started (manual gearbox):
• Engage second or third gear.
• Keep the clutch pressed down.

• Switch on the ignition and the hazard warning lights.
• Once both vehicles are in motion, release the clutch.
• As soon as the engine starts, press the clutch and put the gear into neutral. This helps to prevent driving into the towing vehicle.
Notes on towing
i"""fl1 First read and observe the introductory L-W! information and safety warnings & on page 446.
Fixed towing eye at rear
On vehicles without a towing bracket there is a fixed towing eye under the bumper at the rear right.
Towing bracket instead of a fixed towing eye
If the vehicle has a factory-fitted towing bracket, it should also be used for towing other vehicles.
Tow rope or tow bar
lt is easier and safer to tow a vehicle with a tow bar. Only use a tow rope if you do not have a tow bar.
The tow rope should be slightly elastic to reduce the strain on both vehicles. lt is advisable to use a tow rope made of synthetic fibre or similarly elastic material.
Only attach the tow rope or tow bar to the specially provided towing eyes or to the towing bracket.
Vehicles with a factory-fitted towing bracket must be towed only with a tow bar that is specially designed for fitting to a ball coupling 139.
When your vehicle has to be towed:
• Switch on the ignition.
• Select the neutral position or move the selector lever to N 257.
• Release the handbrake. if necessary.
CD
When tow-starting, unburnt fuel can enter the catalytic converter and damage it. <1
• Do not allow the vehicle to be towed at speeds faster than 50 km/h (30 mph).
• Do not allow the vehicle to be towed further than 50 km.
• Vehicles with a DSG® dual clutch gearbox may only be towed by the breakdown truck with the front wheels raised.
Towing vehicles with four-wheel drive (4MOTION)
Vehicles with four-wheel drive (4MOTION) may be towed with a tow bar or tow rope. If the vehicle is towed with the rear or front axle raised, the engine must be switched off otherwise the drive train could be damaged.
When should your vehicle not be towed?
• If, due to damage, the vehicle gearbox no lon-ger contains any lubricant.
• If the vehicle battery is discharged.
• If the distance to be towed is further than 50 km -applies only to vehicles with the DSG® dual clutch gearbox.
• If the steering function or the operating clear-ance of the wheels cannot be ensured, e.g. after an accident.
Please comply with the following when towing another vehicle:
• Comply with legal regulations.
• Comply with the information on towing con-tained in the owner's manual for the other vehicle. <1
Practical tips