2012 VOLKSWAGEN TOUAREG service

Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Characteristics” and “Checklist” in the index.

Description Possible causes
among others Possible remedy
Engine does not
start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong remote
control vehicle key is
used.
Use a valid remote control
vehicle key
Fuel level too low. Refuel
AdBlue fill level too
low. Refill AdBlue
Vehicle cannot be
locked or unlocked
using remote con-
trol vehicle key.
– Battery in remote
control vehicle key
dead.
– Too far away from
vehicle.
(out of range).
– Buttons have been
pressed too many
times.
– Replace battery
–. Move closer to vehicle.
– Synchronize remote con-
trol vehicle key
– Lock or unlock vehicle
manually
Unusual noises.
Cold engine, brake-
assistance systems,
electronic parking
brake.
Check the “Noises” entry in
the keyword index.
Odd driving behav-
ior.
Assistance systems
activated.
Check the “Assistance sys-
tems” entry in the keyword
index.
Driver seat and
outer mirrors move
Convenience settings
are stored.
Correct convenience set-
tings

knowledge and tools are required to close the power sunroof if it will not close on its own. To help prevent damage to the sunroof, have an authorized Volkswagen dealer or an authorized Volkswagen Service Facility help you close and repair the power sunroof.
Emergency release for the selector lever lock

WARNING
Using the tire mobility set on the side of the road can be dangerous. To help reduce the risk of serious personal injury:
x Always stop the vehicle as soon as it is safe to do so and move the vehicle a safe distance off the road where it is safe to use the tire mobility set.
x Make sure that the ground is level and firm.
x All passengers and especially children must stay a safe distance away from you while you are working and keep out of the area you are working in.
x Turn on the emergency flasher and set up another warning device about 25 yards (25 meters) behind the vehicle to warn approaching traffic.
x Use the tire mobility set only if you are familiar with the necessary steps. Otherwise, get expert assistance.
x Use the tire mobility set only in emergencies and only until you can get professional help.
x Immediately replace a tire repaired with the tire mobility set.
x Sealant is harmful and must immediately be removed in case of skin contact.
x Always store the tire mobility set out of reach of children.
x Never use a vehicle jack, even if the jack is approved for use with your vehicle.
x Always switch off the engine, engage the electronic parking brake, and shift the transmis-sion into Park (P) to reduce the risk that the vehicle will move unexpectedly.
WARNING
Improper use of the tire mobility set can cause a temporary tire to fail and lead to loss of vehicle control and serious personal injuries.
x Always remember that a tire filled with sealant does not handle as well as an undamaged tire without sealant.
x Never drive faster than 50 mph (80 km/h) with a sealed tire.
x Never use the tire mobility set if the outside temperature is below –4 °F (–20 °C).
x Never drive with a tire that has cuts or punctures, especially when they are larger than 3/16 in (4 mm).
x Use the tire mobility set only for emergencies until you can get professional help.
x If the tire cannot be inflated to at least 36 psi (2.5 bar), do not drive the vehicle. Contact the nearest authorized Volkswagen dealer, authorized Volkswagen Service Facility, or other qual-ified workshop.
x If the tire inflation pressure drops below 26 psi (1.8 bar) after driving for 10 minutes, do not drive the vehicle any farther. Contact the nearest authorized Volkswagen dealer, author-ized Volkswagen Service Facility, or other qualified workshop.
x Always replace a tire repaired with the tire mobility set immediately. Do not drive a tire that has been repaired with the tire mobility set longer or farther than is absolutely necessary.
x Avoid full throttle acceleration, hard, braking, and fast cornering.
x Drive at slow speed for 10 minutes. Then get out and check the air pressure and condition of the sealed tire.
Obey all legal requirements when disposing of used or expired sealant.
New tire inflation cylinders are available from authorized Volkswagen dealers and authorized Volkswagen Service Facilities.

Color Current strength in amps
Blue 15
Yellow 20
White or clear 25
Green 30
Orange 40

Opening the fuse box in the instrument panel
x Insert a flat object, such as the screwdriver in the vehicle tool kit, into the opening ⇒ fig. 345 (1) or
⇒ fig. 346 (1) and carefully pry off the cover in the direction of the arrow (2).
NOTICE
x To help prevent vehicle damage, be careful when removing fuse box covers and be sure to reinstall them properly.
x Open fuse boxes must be protected from dirt and moisture. Dirt and moisture in fuse boxes can cause damage to the electrical system.
The vehicle contains other fuses in addition to those mentioned in this chapter. Have these fuses replaced by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
Replacing blown fuses

Fig. 347 Illustration of a blown fuse.

WARNING
Improper replacement of burned out headlights and other light bulbs can cause serious per-sonal injury.
x Stop! Always read and heed the WARNINGS before doing any work in the engine com-
partment ⇒  Working in the engine compartment. The engine compartment of any motor vehi-cle is a potentially dangerous area, and work in this area can lead to serious personal injury.
x HID – High Intensity Discharge (Xenon) get power from a high-voltage source that can cause severe personal injury and even death if handled improperly.
x H7 bulbs and HID – High Intensity Discharge (Xenon) are under high pressure and can explode if handled improperly.
x Always let a burned out light bulb cool down before replacing it.
x Never replace a light bulb unless you are familiar with all of the necessary procedures. In particular, never remove a headlight unless you know exactly how to carry out the job and have the correct tools and light bulbs.
x If you are uncertain about what to do, have the work performed by an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified work-shop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID - High Intensity Discharge (Xenon) lamps and H7 bulbs replaced by a qualified technician.
x Do not touch the glass of light bulbs with your bare hands. Fingerprints left on the bulb evaporate due to the heat when the bulb is switched on and cause the reflector to “cloud”.
x There are sharp edges on and around the headlight housing in the engine compartment and the taillight housing. Wear hand protection if you replace bulbs.
NOTICE
After replacing a headlight bulb or other light bulb, always make sure that the rubber covers or plastic caps have been properly and securely reinstalled to help prevent water from getting into the electrical connections and headlight housing and damaging the electrical system.
Indicator lights

8 One or more brake lights
burned out.
See an authorized Volkswagen
dealer, an authorized
Volkswagen Service Facility, or
other qualified workshop to re-
place the light bulb that isn't
working.
; License plate light not work-
ing.
See an authorized Volkswagen
dealer, an authorized
Volkswagen Service Facility, or
other qualified workshop to re-
place the light bulb that isn't
working.

When the ignition is switched on, several warning and indicator lights come on briefly for a function check. They go out after a few seconds.
WARNING
Failure to heed warning lights and instrument cluster text messages can cause the vehicle to break down in traffic and result in a collision and serious personal injury.
x Never ignore warning lights or text WARNINGS.
x Always stop the vehicle as soon as it is safe to do so.
NOTICE
Failure to heed warning lights or text WARNINGS can result in vehicle damage.
Failure of a single LED within a taillight is not indicated. However, the  indicator light will come on if all LEDs fail.

WARNING
Improper use of jumper cables when jump-starting a vehicle with a dead battery can cause the battery to explode, leading to serious personal injury. To help reduce the risk of battery explosion:
x All work on the batteries or the electrical system in your vehicle can cause serious acid burns, fires, or electrical shocks. Always read and heed the following WARNINGS and safety
precautions before working on the batteries or the electrical system ⇒  12 Volt vehicle bat-tery.
x Always wear proper eye protection. Never lean over the vehicle batteries.
x Attach the jumper cables in the correct order: first the positive cable, then the negative cable.
x Never connect the negative cable from the vehicle providing starting assistance to parts of the fuel system or to the brake hoses or brake lines.
x Never allow the non-insulated parts of the battery clamps to touch.
x Never allow the jumper cable attached to the positive battery terminal to contact metal parts of the vehicle.
x Specialized knowledge and tools are required to access the vehicle battery. For this rea-son, have an authorized Volkswagen dealer or an authorized Volkswagen Service Facility check the electrolyte level of the vehicle battery.
x Avoid electrostatic discharge in the vicinity of the vehicle battery. Sparks may cause the hydrogen gas escaping from the vehicle battery to ignite.
x Never jump-start a vehicle with a battery that is damaged or frozen or that was frozen and has thawed. The battery can explode. Replace the battery instead.
x Always follow the instructions of the jumper cable manufacturer.
x Always make sure that the battery providing starting assistance has the same voltage as the dead battery (12 V) and about the same capacity (see battery label).
x Batteries give off explosive hydrogen gas. Always keep fire, sparks, open flame and smok-ing materials away from batteries.
x Never connect the negative cable from the other vehicle directly to the negative terminal of the dead battery. The hydrogen gas from the battery is explosive.
x Never short out the battery terminals by connecting the positive (+) and negative (–) ter-minals with each other.
NOTICE
Checking the electrolyte level
x The 12 Volt vehicle battery is located under the left front seat. Specialized knowledge and tools are required to access the vehicle battery. For this reason, have an authorized Volkswagen dealer or an authorized Volkswagen Service Facility check the electrolyte level of the vehicle battery.

GAWR Gross Axle Weight Rating.
GSM Global System for Mobile Communications.
GVWR Gross Vehicle Weight Rating.
HDD Media Center (Hard Disk Drive).
HFP Hands-Free-Profile (mobile phone operation).
HID High Intensity Discharge headlights (HID).
hp Horsepower, engine power rating.
IMEI International Mobile Station Equipment Identity (unique serial number for identifica-tion of GSM terminal devices).
kg Kilogram – metric unit for weight.
kN Kilonewton, tractive force.
kp Kilopond, a measure of force.
kPa Kilopascal, unit of measure for tire pressure.
kW Kilowatt, engine rating.
LED Light Emitting Diode.
m Meter – metric unit of measure for length.
MDI Media Device Interface.
MFI Multi-Function Indicator.
MP3 Audio file compression format.
Nm Newton meter, engine torque unit.
OPS Optical Parking System.
PDC Park Distance Control.
PIN Personal identification number.
RDS Radio Data System (enables additional functions).
RON Research Octane Number, measurement of anti-knock resistance of gasoline.
rpm Engine revolutions per minute (engine speed).
rSAP Remote SIM Access Profile (via Bluetooth).
SAE Society of Automotive Engineers.
SIM Subscriber Identity Module.
SMS Short Message Service.
TDI® Turbocharged Direct Injection (Turbocharged diesel engine with direct fuel injec-tion).
TIN Tire Identification Number.
TMC Traffic Message Channel (for dynamic navigation).