341
Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Characteristics” and “Checklist” in the index.
Description Possible causes, among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start– Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
AdBlue fill level too low. Refill AdBlue
Vehicle cannot be locked or unlocked using vehicle key.
– Battery in the remote control vehicle key dead. – Too far away from vehicle (out of range). – Buttons have been pressed too many times.
– Replace the battery in the remote control vehicle key – Move closer to vehicle. – Synchronize vehicle key. – Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist systems, electronic steering column lock. Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry in the index.
DSG® Direct Shift Gearbox too hot. Stop vehicle as soon as you can do so safely
Outside mirrors move when vehicle is unlocked. Convenience settings are stored. Correct convenience settings
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
Features do not work as described in this manual.
Settings were adjusted in the Volkswagen Information System.
Check and reset to factory settings if necessary
Headlights do not light up the road as they should.
– Headlights adjusted too high.– Light bulbs burned out. – Low beams not switched on.
– Have the headlight range adjusted by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. – Change light bulbs – Switch on low beams
Electrical consumers do not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel
Fuse blown. Check fuse and replace if necessary
Fuel consumption higher than indicated.
– Short hauls. – “Jumpy” accelerator pedal.
– Avoid short distance driving. – Drive defensively. – Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Color Current strength in amps
Red 10
Blue 15
Yellow 20
White or clear 25
Green 30
Orange 40
Opening the fuse box in the instrument panel
x Pull the lower part of the cover in the direction of the arrow ⇒ fig. 213 and remove the cover from the bottom.
x On the inside of the cover there are plastic tweezers for removing and inserting fuses.
x To install, guide the cover from the bottom into the instrument panel and push in the direction opposite to the arrow until you can hear it latch into place.
Opening the fuse box in the engine compartment
x Open the engine hood ⇒
x Move the release tabs in the direction of the arrows ⇒ fig. 214 to unlock the fuse box cover.
x Remove the cover upward.
x To install push the cover onto the fuse box. The locking tabs must latch with an audible “click”.
Vehicles with battery located in the luggage compartment
There are additional fuses above the vehicle battery behind the panel on the left side of the luggage compartment. Have these fuses replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
x To help prevent vehicle damage, be careful when removing fuse box covers and be sure to reinstall them properly.
x Open fuse boxes must be protected from dirt and moisture. Dirt and moisture in fuse boxes can cause damage to the electrical system.
The vehicle contains other fuses in addition to those mentioned in this section. Have these fuses replaced by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
