Under certain circumstances , your to structions for Maintenance with the
may require you to furnish proof of w ith those maintenance tions which has reason to were not performed and which be the cause of the Check inspection
tenance or repair of the
or workmanship , or not
part,
and you are not to offer information that the
part is either not defective or to the
not deny a to:
warranty work o r service
work performed in an emergency to rectify an
unsafe condition
vided you have taken steps in a manner to
put the back into a conforming condition, or
the use of an uncertified part or to ance with the instructions for proper maintenance
and use, which is not to the Check
inspection
to th e pu rchase r or and any subsequent purchaser or see or, if the in service as a
" demons trator" or "company " car prior to on the date it is first in service .
Proper m aintenance and use
for proper maintenance are contained
in the mainte nance section of this Time
and at wh ich maintenance is to
be performed, may vary fro m to
recommends you keep a record of
at the approximate
time or
and that you provide these records
to the new owne r whenever you
to maintain your struction for prope r maintenance may cause the to exceed of warranty coverage.
However,
for proper use of the
Use of Genuine
recommends that Genuine
of emissio n parts which
are not parts in emission performance and
ranties for of such pa rts and damage to
Maintenance and repairs perform ed by indep endent service shops
Without
ment of emission components performed
by any automotive service
to perform such services. However,
t he cost of such services is not covered by these
warranties except in emergencies. the ent service fect. you may and have the defect corrected
free of charge. for any exp enses w hich you have incurred at th e indep endent servic e "Emergency Repairs" for
further
Emiss io ns S ys te m D efect Warran ties
remedies. Please refer to the BBB
Volkswagen participates in BBB a
mediation/arbit ration program administered by the
Council
of Better Business Bureaus Wilson
Boulevard,
you have a problem arising under any Volkswagen written warranty , we request that you bring it
Volkswagen's attention. we are unable to resolve
it, you may a claim with BBB Claims must be with BBB within
six (6) months after the expiration of the warranty .
To file a claim with BBB
1
you have to provide your name and address , the
brand name and Vehicle
you are seeki ng.
BBB
staff may try to help reso lve your
d ispu te through mediation. mediation is not suc
cessful , or if you do not wish to participate in medi
ation , claims within the program's jurisdiction may
be presented to
an arbitrator at an informa l hear
ing. The arbitrator's decision should ordinarily be
issued within
days from the time your complaint
is filed ; the re may be a delay of 7 days if you did
not first contact Volkswagen about your problem ,
or a delay of up to days if the arbitrator requests
an inspection /r eport by an impartial technical ex
pert
or further investigation and report by BBB AU
are requi red to use BBB
before pursu
ing rights and remedies under any other state or Federal law.
California Emissions Warranties Californ
ia
1793.22(b ) creates a pre
sumption that Volkswagen has had a reasonable
number
of attempts to conform the vehicle to its
applicable express warranties if, w ithin 18 months
from delivery to the buyer or
The same nonconformity (a failure to con form
to the written warranty that substantially impairs
the use, value . or safety
of the vehicle) results in a
condition that is to cause death or serious
bodily injury if the vehicle is driven AND the non
conformity has been subject to repair two
or more
times by Volkswagen or its agents AND the buyer
or lesse e ha s dire ctly notified Volkswagen of the
need for the repair of the nonconformity;
The same nonconform ity has been subject to
repair 4 or more times by Volkswagen or its agents
AND the buyer has notified Volkswagen of the
need for the repair of the nonconformity ;
BE
Volkswagen Group of Ame ri ca,
repairs , re imbu rsement for money paid
to repair a veh icle or other expenses incurred as a
result of a vehicle nonconformity , repurchase or re
placement of your vehicle , and compensation for
damages and remedies available under Volkswa -
gen's written warranty or applicable law.
steps extent:
basic safety instructions =>page 8.
Use data media suit able for Media mode =>page
cles).
Setting the too high can damage
hearing . This can sure of the ears to
Sudden may occur when the audio source is changed or connected.
Please lower the volume before changing or connecting to an audio source .
Driving recommendations and traffic signs in the navigation system may differ from th e actual traffic situation.
and displays.
adjust your speed and driving style to road, traffic, weather, and visibility conditions.
data media tract the driver from traffic and to
Connecting cables of devices may obstruct the drive r.
Unmounted or improperly mounted external
devi ces can be thrown through the
on the stee ring wheel, strument panel , seat backs or between these
areas and the occupants. External devices
can cause serious injury in the event of an
acciden t, if th e airbag s
The center armrest can interfere with the e r' s elbow movement and thus cause
Always keep the armrest while driving.
can be caused by laser beam s if the housing of the CD is open ed .
Changing the default volume
on page 3 and note the introductory informa
adjustments are indica te d on th e screen by a Meanwhile , d evice operatio n is blocked.
the device is mu ted (display:
Turn the volum e contro l Q counterclockwise is displayed.
ava ilab le on the devic e, br iefly press the !MUTE 1
on pag e 3 and note the
display s ca n be sho wn only after a co mplete
s yst em start of the radio naviga tio n syste m. T
he curr
ently played media source is stopped
wh ile the device is mu ted .
Please lower the volume befo re switching to another audio source if the base volume of an aud io source was increased considerably.
Country-dependent function button omission
Based on m arket specific conditions , it is poss ible
that not the fu nctions described in this manua l
a re exec utable , a nd the function buttons on the
scr een may be displayed differently than described
Depending on the vehicle, adju stments of air con
d itioning settings or displays regarding factory -in
z
1l no p h o ne pac kag e is
Introduction
High sp eeds, poor weather and road conditions and poor network quality can affect a telephone
c all the ve hicl e.
The appea rance of the various telep hone menus varies from phone to phon e. Th ere
may be variatio ns.
Consult the mob ile phone and accessory slruc lions as garding headset usage .
Places with special regulations
tory information and heed the on page 59.
off lhe mobile phone and mobile phone
package at explosio n-prone locations ! The se
but not always , identified clearly in Introduction on page 59. These include , for
example :
Vic init y of pipes and ta nk s co ntaining cals .
Lowe r decks of ships and ferries .
Vicinity of vehicles powered by liquefied
Areas with ch emicals or partic les in the air,
s uch as flour , dust or metal powder .
olher locations where the vehicle engine
must be switched off .
Reception interference and interruptions may occur in dead spots.
Most electrica l d evices are sh iel ded agains t RF (high-frequency) signals. some rare
cases , however , e lecl ronic devices may not be
shie lded against the mobile phone package's RF signal s. Interference may occur .
areas with special regulations relating to or prohibiting the use of mobile phone s, the mo-bile phone and the mobile phone package or the mobile phone package must be switched off. Radiation from a switched-on bile phone ca n interfere with sensitive techni-ca l and medical devices, potentially causing malfunctions or damage to the devices.
Using a mobile phone without a connection to the outside antenna
Pl ease first re ad and note the
on page 59.
Mobile or
tees in an effort to keep the electromagnetic tion from cellular phones at levels that
en tifically based proof that wireless phones are solut ely safe.
RNS RNS 315
Th erefore , some experts recomme nd a ary approac h regard ing the use of cell ular phones
by taki ng measures that lower the persona l
a motor
be highe r than when ing th e cellular telephone while properly connected
to an integrated or other telephone antenna
Safety belts protect
Fig. Belted driver secured by the
neuver .
on page 69.
Used safe ty can make a big
to
the body in a co llision , and help prevent the
addition , safe ty reduce the danger of being
thrown out of the vehicle
or through the in the safety crumple zones, and other safety features (such as
airbags) engineered into today's The front
Using safety belts
crumple zones and other passive safety features
(such as the airbag system) are also designed to
absorb kinetic energy. By "absorbing " the kinetic
energy over a longe r pe riod
of time, the forces on
the body become more to
cause injury.
Although these examples are based on a fronta l
collision , safety
whether you're on a long trip or "just going to the
corner always buckle up and make sure
that others do, too.
Accident statist ics show that vehicle occupants
p roperly wearing safety
also
g reatly increases the ability of the supp lementa l
airbags to do thei r job in a collision. For this is required by in
most countries including the United
your Volkswagen is equipped with have to wear the safety
bag systems on your Volkswagen.
always wear your safety is properly restra in -
ed!
o n
Damage to safety reduces their overall effectiveness and increases the risk of serious injury and death whenever the
Check the condition of
webbing , the safety buckle tongue, and the
safety buckle latch and opening.
Do not pinch or damage the safety
between you and the airbag
things in your hands or on your
move into the area of the front airbags during braking or other sudden maneuvers and
Always make sure that the airbag times. Never anything, a pet, or a person, including an infant or
An airbag works only once. Airbags that have deployed in a crash must be replaced .
year.
er or authorized Volkswagen Facility. Authorized dealers and authorized Volkswagen Facilities have the required tools, diagnostic equipment, repair information, and trained personnel to proper
in your vehicle.
as cause breathing problems for people who suffer from asthma or other respiratory conditions.
solvents or other improper cleaning products on surfaces where airbags are cated can change the way airbags deploy in a
crash.
around when the airbag deploys in a crash, causing injury.
Advanced Airbag System, infants,
on page 82.
Be sure to read
the impor tant informat ion and the
The Advanc ed Airbag in your ve hi cle has
b ee n cert ified to com ply with the req uirement s of the United Federal Motor Sta ndard as well as Canada Motor
at the time your vehicle was manuf acture d . Ac
cord ing to requir e ments , the fron t Adv ance d Airbag
Sitting properly and safely 83
Airbags and how they work
on page 82.
Front airbags and how they work
Airbags are restraints . They are
not a substitu te for safety belts that must be worn
even though the front seating positions are
ped with front airbags . The front airb ags can
head restraints and, for the
driver, the steering are properly used and
have been
the airb ags that break open the
padded covers on the stee ring a nd the strume nt The front airb ags inflate between
the stee ring
and the front passe nger.
Front airbags in combination with properly worn
safe ty down and the occupant's for
ward movement. Together they to pre vent the
dri ver and front seat passenger from hitting parts
of the veh icle inter ior, thereby reduci ng the forces
acting on the occupa nts dur ing a crash. this way,
they to reduce the risk of inju ry to the head
and upper body during a crash. Airbags do not body parts. is i mport an t to remember that the
o f an eye, so fast that
many don't even real ize that the airb ags
have deployed. The airbags deflate after deployment so that the front occupants can
see through the w inds hield again without inte rrup
tion .
Airbags infl ate with a great
and the
front of th e passenger compartment, the airbag can inflate and provide protection during certain fronta l sions 69, belts.
Make sure th at nothing is in th e way of the airbags
when they deploy. For example , th ings on your be pushed into your body or
ment when the airb ag inflates and cause serious
personal in ju ry .
T he areas outlined in red (dotted
59 and indicate the airbag deploym ent zone .
N eve r
heavy or objects) on the doors, on the win dshie ld, over or near the area marked in red (do tted lin es).
you have a physical impairment or condition that
prevents you from sittin g on the driver
seat with the safety proper ly fas te ned and
r eac hing the pedals, special modifications to you r
ve hic
le may be necessary. The safety
o r thori zed Volkswagen or th e
Volkswage n Customer Center at for infor mation abo ut poss ible
modifications to your vehicle.
When airbags
Deployment of th e front airba gs and the activation
o f the safety cele rat ion measured by the crash sensors and reg
i ste red by the e lect ronic control unit. Cras h sever it y
depe nds on speed and decelerati on as as th e
m ass and sti ffn ess of the vehicle or object involved
i n th e crash .
T he front airbags
sions , in rollovers or if the ign itio n is sw itched off.
T he front airbags not inflate in fro nta l sions. The triggering of the airbag system depends
on the
and registered by the electronic contr ol unit. thi s ra te is th e refe ren ce program
med into the con tro l unit , the airbags not be
t r igge red, even though the veh ic le m ay be d amaged as a Veh icle age, repair costs o r eve n th e of damage is not necessarily an ind ica tion of wheth er an
a irbag inflate or not. is not possible to fine a ra ng e o f veh icle speeds that cover every
possible kind and of imp act tha t trigge r the airbags , since the circu mstances vary considerably between one collisio n and other . factors
of impact ,