2012 TOYOTA RAV4 window

B
oth Toyota and your Toyota dealer
are dedicated to serving your
automotive needs. Your complete
satisfaction is our first priority. Should you
have a problem or concern — either
during or after the warranty period —
please take the following steps to ensure
the quickest possible response:
Step 1
Discuss the situation with a dealership
manager, such as the service manager or
customer relations manager. In most
cases, a satisfactory solution can be
reached at this step.
Step 2
If the dealership does not address your
concern to your satisfaction, call the
Toyota Customer Experience Center at
(800) 331-4331.
Please have the following information
ready when you call:
• Your Toyota’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
• Current mileage on your vehicle
• Name of your Toyota dealership
A Toyota customer relations representative
will assist you in working with the
dealership to find a satisfactory solution.
Step 3
If your concern has still not been resolved
to your satisfaction, Toyota offers
additional assistance through the Dispute
Settlement Program, a dispute resolution
program administered by the National
Center for Dispute Settlement. The
purpose of the Dispute Settlement
Program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge. To
request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If you would like to request a customer
claim form, call the Toyota Customer
Experience Center at (800) 331-4331.
When you call, please have your vehicle
identification number, the current mileage
on your Toyota and the names of your
selling and servicing dealerships.
If You Need Assistance
WARRANTY
8Introduction

15,000 miles or 18 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive shaft boots
__ Engine coolant
3
__ Exhaust pipes and mountings__ Radiator and condenser
__ Rear differential oil (4WD)
__ Steering gear box
__ Steering linkage and boots
__ Transfer case oil (4WD)
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the Freshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect engine air filterTighten nuts and bolts on chassis and body
Driving while towing:Replace rear differential oil (4WD)Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
Maintenance Log
MAINTENANCE
Maintenance Log37

45,000 miles or 54 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive shaft boots
__ Engine coolant
3
__ Exhaust pipes and mountings__ Radiator and condenser
__ Rear differential oil (4WD)
__ Steering gear box
__ Steering linkage and boots
__ Transfer case oil (4WD)
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the Freshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect engine air filterTighten nuts and bolts on chassis and body
Driving while towing:Replace rear differential oil (4WD)Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
Maintenance Log
MAINTENANCE
Maintenance Log41

75,000 miles or 90 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive belts
__ Drive shaft boots
__ Engine coolant
3
__ Exhaust pipes and mountings__ Radiator and condenser
__ Rear differential oil (4WD)
__ Steering gear box
__ Steering linkage and boots
__ Transfer case oil (4WD)
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the Freshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect engine air filterTighten nuts and bolts on chassis and body
Driving while towing:Replace rear differential oil (4WD)Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
Maintenance Log
MAINTENANCE
Maintenance Log45

105,000 miles or 126 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive belts
__ Drive shaft boots
__ Engine coolant
4
__ Exhaust pipes and mountings__ Radiator and condenser
__ Rear differential oil (4WD)
__ Steering gear box
__ Steering linkage and boots
__ Transfer case oil (4WD)
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the Freshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect engine air filterTighten nuts and bolts on chassis and body
Driving while towing:Replace rear differential oil (4WD)Replace transfer case oil (4WD)Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Initial replacement at 100,000 miles/120 months. Replace every 50,000 miles/60 months thereafter. Refer to
“Engine Coolant” in the “Explantion of Maintenance Items” section in the back of this guide for more information.
4Refer to “Engine Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for more
information.
Maintenance Log
MAINTENANCE
Maintenance Log49