2012 TOYOTA RAV4 EV tow

REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys and an aluminum tag
with a key-code imprinted on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the aluminum key-code
tag can be used. If a master key or the
aluminum key-code tag is not available, a
Toyota dealer or certain registered
locksmiths can obtain the key code from a
restricted-access database. These
businesses can also access a service
utility to reprogram the immobilizer if all
registered master keys have been lost. If a
Toyota dealer is not available, please refer
towww.aloa.org to find a
bonded/registered locksmith who performs
high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
It is wise to keep a copy of the key-code
outside of the vehicle.
If the vehicle was delivered with less than
two keys and the aluminum key-code tag,
consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
INTRODUCTION
8Introduction

Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 14-15.
Coverage is for 60 months, regardless of
mileage.
For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.
WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
•Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing or
overloading
• Improper repairs
• Alteration or tampering, including
installation

of non-Genuine Toyota
Accessories
• Lack of or improper maintenance,
including

use of fluids other than
those specified in the
Owner’s Manual
• Installation of non-Genuine Toyota
Parts
• Airborne chemicals, tree sap, road
debris

(including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
• Water contamination
• Use of incompatible charging device
• Neglecting to follow correct charging
procedure
This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 17.
New Vehicle Limited Warranty
WARRANTY
14Your Warranties in Detail

BY GEOGRAPHIC REGION
In the United States, U.S.
Territories and Canada
To obtain warranty service in the United
States, U.S. territories or Canada, take
your vehicle to an authorized Toyota
dealership. If your vehicle cannot be
driven, contact your nearest Toyota
dealership for towing assistance. You do
not have to pay for towing to the nearest
Toyota dealership if your vehicle is
inoperable due to failure of a warranted
part.
The Toyota RAV4 EV is being offered in
limited quantities in certain California
markets. While non-powertrain warranty
service can be performed by any Toyota
dealership, powertrain and high voltage
component warranty service must only be
performed by an authorized RAV4 EV
dealership. Because your electric
powertrain warranty service can only be
performed by an authorized RAV4 EV
dealership, Toyota does not recommend
home-basing the vehicle outside the state
of California.
Outside the United States, U.S.
Territories and Canada
If you are using your vehicle outside the
United States, U.S. territories and Canada
and need warranty service, contact a local
Toyota dealership. Please note, however,
that your vehicle may not be repaired free
of charge because the local Toyota
distributor may have no obligation to
provide warranty service for your vehicle,
and/or your vehicle may not comply with
local regulatory or environmental
requirements.
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Toyota dealership
your paid repair invoices and any parts
that were removed from the vehicle. You
will be reimbursed for warranted parts at
the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance for
the repair.
If your vehicle requires emergency repair,
Toyota assumes no liability for subsequent
failures caused by improper repairs or the
use of non-Genuine Toyota Parts unless
you have the vehicle properly repaired in a
timely manner. To ensure that warranty
coverage remains intact, have your vehicle
inspected by an authorized Toyota
dealership as soon as possible after an
emergency repair.
Obtaining Warranty Service
WARRANTY
20Your Responsibilities

5,000milesor6months
Check installation ofdriver’s floormatInspect andadjust allfluid levelsRotate tiresVisually inspectbrakelinings/drums and
brake pads/discs
Inspect thefollowing:__Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Itemsfor
Special Operating Conditions
1
Drivingondirt roads ordusty roads:Inspect balljoints anddust coversInspect driveshaft bootsInspect steering linkageandbootsTighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading:2:Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
10,000 milesor12 months
Check installation ofdriver’s floormatInspect andadjust allfluid levelsRotate tiresVisually inspectbrakelinings/drums and
brake pads/discs
Inspect thefollowing:__Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Itemsfor
Special Operating Conditions
1
Drivingondirt roads ordusty roads:Inspect balljoints anddust coversInspect driveshaft bootsInspect steering linkageandbootsTighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading2:Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
26MaintenanceLog

15,000 miles or 18 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Drive shaft boots
__ Health check
__ Heater coolant__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the Freshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading2:Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Perform these service items only if you drive primarily under the conditions indicated.2Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log
MAINTENANCE
Maintenance Log27

20,000 miles or 24 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Inspect the following:__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect steering linkage and bootsTighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading3:Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
25,000 miles or 30 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Inspect the following:__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect steering linkage and bootsTighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading3:Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
28Maintenance Log

30,000 miles or 36 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace cabin air filterRotate tires
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Brake linings/drums and brakepads/discs
2
__ Drive shaft boots
__ Health check __ Heater coolant
__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading3:Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Perform these service items only if you drive primarily under the conditions indicated.2Inspect thickness measurement and disc runout.3Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log
MAINTENANCE
Maintenance Log29

35,000 miles or 42 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Inspect the following:__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect steering linkage and bootsTighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading2:Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
40,000 miles or 48 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace battery coolant3
Replace motor/inverter coolant4
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Inspect the following:__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect steering linkage and bootsTighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading2:Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
30Maintenance Log