2012 TOYOTA RAV4 EV battery

CUSTOMER LOYALTY WC13
TOYOTA MOTOR SALES USA INC
PO BOX 2991
TORRANCE CA 90509-9809
SAFETY PRECAUTIONS
Your R AV4 EV has both high-voltage DC and AC systems as well as a 12-volt system. Both
DC and AC high voltage are very dangerous and can cause personal injury, severe burns,
electric shock and even fatal injury.
To avoid personal injury, please follow all caution labels attached to high-voltage parts.
Do not touch or attempt to remove or replace any high-voltage (orange-colored) wiring and
connectors. Do not touch the service plug located on top of the traction battery assembly.
If an accident occurs, do not touch any high-voltage wiring, connectors or parts such as
the under hood DC/DC converter or vehicle battery assembly.
The high voltage traction battery assembly is concealed in a rigid metal case and is not
likely to be breached except in a severe crash. Do not touch any electrolyte or liquid that
might spill or leak from the vehicle battery as the result of an accident.
Water is recommended as the extinguishing agent for vehicle fires except for high voltage
battery fires which should be allowed to burn out.
The Toyota R AV4 EV is being offered in limited quantities in certain California
markets. While non-powertrain maintenance or repairs can be performed by any
Toyota dealership, powertrain and high voltage component maintenance or repairs
must only be performed by an authorized R AV4 EV Toyota dealership. Because
your electric powertrain can only be serviced by an authorized R AV4 EV Toyota
dealership, Toyota does not recommend home-basing the vehicle outside the state
of California. To locate your nearest authorized R AV4 EV Toyota dealership, log
on to www.toyota.com or contact the Toyota Customer Experience Center at
(800) 331-4331.
30045_WarrMaintGuide_RAV4EV_r1.indd 28/31/12 2:37 PM

Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), 19001 South Western Avenue,
Torrance, California 90509-2991, a
California corporation.
Which Vehicles Are Covered
These warranties apply to all 2012 model
year RAV4 EV vehicles distributed by
Toyota that are originally sold by an
authorized dealer in the United States and
normally operated or touring in the United
States, U.S. territories or Canada.
Warranty coverage is automatically
transferred at no cost to subsequent
vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and
conditions that may vary depending on the
part covered. A warranty for specific parts
or systems, such as the Powertrain
Warranty or Traction Battery Warranty, is
governed by the coverage set forth in that
warranty as well as the General Warranty
Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the first
date the vehicle is either delivered to an
ultimate purchaser, leased, or used as a
company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.
Important:You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act (the
“Act”). However, if you choose to
pursue rights and remedies not
created by the Act, you are not
required to use the Dispute Settlement
Program (CDSP). You may also be
required to use the Dispute Settlement
Program or CDSP before seeking
remedies under the “Lemon Laws” of
your state. Please check this booklet
and the appropriate page of the
Owner’s Warranty Rights Notification
booklet for additional information and
the requirements applicable to your
state.
General Warranty Provisions
WARRANTY
10Your Warranties in Detail

WHAT IS COVERED AND
HOW LONG
Basic Warranty
This warranty covers repairs and
adjustments needed to correct defects in
materials or workmanship of any part
supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 14-15.
Coverage is for 36 months or
36,000 miles, whichever occurs first, with
the exception of wheel alignment and
wheel balancing, which are covered for
12 months or 20,000 miles, whichever
occurs first.
Traction Battery Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of the components listed
here and supplied by Toyota, subject to
the exceptions indicated under “What Is
Not Covered” on pages 14-15.
•Traction battery (lithium-ion battery)
Coverage is for 96 months or
100,000 miles, whichever occurs first
regardless of charge mode.
Powertrain Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any component listed in
the next column and supplied by Toyota,
subject to the exceptions indicated under
“What Is Not Covered” on pages 14-15.
Coverage is for 60 months or
60,000 miles, whichever occurs first. EV Unit
•
EV charger
• EV gateway control ECU
• EV traction motor assembly
• Power management control ECU
• Thermal control ECU
Front-Wheel-Drive System
Final drive housing and all internal parts,
axle shafts, drive shafts, constant velocity
joints, front hub and bearings, seals and
gaskets.
Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 14-15.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail13

Gradual Capacity Reduction of
Traction Battery
Traction battery capacity (the ability to
hold a charge) gradually reduces with time
and use. This is a natural characteristic of
lithium-ion batteries. The extent at which
capacity is reduced changes drastically
depending on the environment (ambient
temperature, etc.) and usage conditions
such as how the vehicle is driven and how
the traction battery is charged. Reduction
of traction battery capacity isNOTcovered
under warranty. In order to lessen the
possibility of capacity reduction, follow the
directions listed in the
Owner’s Manual
under “Capacity Reduction of the Traction
Battery.”
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
Maintenance Expense
Normal maintenance services such as:
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of worn wiper blades
and

brake pads/linings
Vehicles With Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra Expenses and
Damages
The performance of necessary repairs
and adjustments is the exclusive
remedy under this warranty or any
implied warranty. Toyota does not
authorize any person to create for it
any other obligation or liability in
connection with this vehicle. Toyota
shall not be liable for incidental or
consequential damages resulting from
breach of this written warranty or any
implied warranty. Any implied warranty
of merchantability or fitness for a
particular purpose is limited to the
duration of this written warranty,
except in states where this limitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail15

5,000milesor6months
Check installation ofdriver’s floormatInspect andadjust allfluid levelsRotate tiresVisually inspectbrakelinings/drums and
brake pads/discs
Inspect thefollowing:__Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Itemsfor
Special Operating Conditions
1
Drivingondirt roads ordusty roads:Inspect balljoints anddust coversInspect driveshaft bootsInspect steering linkageandbootsTighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading:2:Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
10,000 milesor12 months
Check installation ofdriver’s floormatInspect andadjust allfluid levelsRotate tiresVisually inspectbrakelinings/drums and
brake pads/discs
Inspect thefollowing:__Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Itemsfor
Special Operating Conditions
1
Drivingondirt roads ordusty roads:Inspect balljoints anddust coversInspect driveshaft bootsInspect steering linkageandbootsTighten nutsandbolts onchassis and
body
Driving whiletowing, usingacar-top
carrier, orheavy vehicle loading2:Tightennutsandbolts onchassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
26MaintenanceLog

15,000 miles or 18 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and brake pads/discs
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Drive shaft boots
__ Health check
__ Heater coolant__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily when
you use the Freshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading2:Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Perform these service items only if you drive primarily under the conditions indicated.2Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log
MAINTENANCE
Maintenance Log27

20,000 miles or 24 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Inspect the following:__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect steering linkage and bootsTighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading3:Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
25,000 miles or 30 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Inspect the following:__ Battery coolant
__ Health check
__ Motor/Inverter coolant
Additional Maintenance Items for
Special Operating Conditions
1
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect steering linkage and bootsTighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading3:Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
28Maintenance Log

30,000 miles or 36 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace cabin air filterRotate tires
Inspect the following:
__ Ball joints and dust covers
__ Battery coolant
__ Brake lines and hoses
__ Brake linings/drums and brakepads/discs
2
__ Drive shaft boots
__ Health check __ Heater coolant
__ Motor/Inverter coolant
__ Radiator, condenser, hoses and/or
intercooler
__ Steering gear box
__ Steering linkage and boots
Additional Maintenance Items for Special Operating Conditions
1
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading3:Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Perform these service items only if you drive primarily under the conditions indicated.2Inspect thickness measurement and disc runout.3Not all vehicles are designed for towing. Refer to your Vehicle Owner’s Manual for details.
Maintenance Log
MAINTENANCE
Maintenance Log29