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383 4-1. Maintenance and care
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Maintenance and care
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When using a car wash
If the door handle becomes wet while the electronic key is within the effec-
tive range, the door may lock and unlock repeatedly. Place the key in a posi-
tion 2 m (6 ft.) or more separate from the vehicle while the vehicle is being
washed. (Take care to ensure that the key is not stolen.)
Aluminum wheels
Remove any dirt immediately by using a neutral detergent. Do not use
hard brushes or abrasive cleaners. Do not use strong or harsh chemical
cleaners.
Use the same mild detergent and wax as used on the paint.
Do not use detergent on the wheels when they are hot, for example after
driving for long distance in the hot weather.
Wash detergent from the wheels immediately after use.
Bumpers
Do not scrub with abrasive cleaners.
Front side windows water-repellent coating (if equipped)
The following precautions can extend the effectiveness of the water-
repellent coating.
• Remove any dirt etc. from the front side windows regularly.
• Do not allow dirt and dust to accumulate on the windows for a long
period. Clean the windows with a soft and damp cloth as soon as pos-
sible.
• Do not use wax or glass cleaners that contain abrasives when cleaning
the windows.
• Do not use any metallic objects to remove condensation build up.
When the water-repellent performance has become insufficient, the coat-
ing can be repaired. Contact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
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385 4-1. Maintenance and care
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Maintenance and care
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NOTICE
To prevent paint deterioration and corrosion on the body and compo-
nents (aluminum wheels etc.)
Wash the vehicle immediately in the following cases:
• After driving near the sea coast
• After driving on salted roads
• If coal tar or tree sap is present on the paint surface
• If dead insects, insect droppings or bird droppings are present on the
paint surface
• After driving in an area contaminated with soot, oily smoke, mine dust,
iron powder or chemical substances
• If the vehicle becomes heavily soiled with dust or mud
• If liquids such as benzene and gasoline are spilled on the paint surface
If the paint is chipped or scratched, have it repaired immediately.
To prevent the wheels from corroding, remove any dirt and store in a place
with low humidity when storing the wheels.
Cleaning the exterior lights
Wash carefully. Do not use organic substances or scrub with a hard brush.
This may damage the surfaces of the lights.
Do not apply wax to the surfaces of the lights.
Wax may cause damage to the lenses.
Antenna installation and removal precautions
Before driving, ensure that the antenna is installed.
When the antenna is removed, such as before entering an automatic car
wash, make sure to store it in a suitable place so as not to lose it. Also,
before driving, make sure to reinstall the antenna in its original position.
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421 4-3. Do-it-yourself maintenance
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Maintenance and care
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CAUTION
When inspecting or replacing tires
Observe the following precautions to prevent accidents.
Failure to do so may cause damage to parts of the drive train as well as dan-
gerous handling characteristics, which may lead to an accident resulting in
death or serious injury.
Do not mix tires of different makes, models or tread patterns.
Also, do not mix tires of remarkably different treadwear.
Do not use tire sizes other than those recommended by Toyota.
Do not mix differently constructed tires (radial, bias-belted or bias-ply
tires).
Do not mix summer, all season and snow tires.
Do not use tires that have been used on another vehicle.
Do not use tires if you do not know how they were used previously.
NOTICE
Driving on rough roads
Take particular care when driving on roads with loose surfaces or potholes.
These conditions may cause losses in tire inflation pressure, reducing the
cushioning ability of the tires. In addition, driving on rough roads may cause
damage to the tires themselves, as well as the vehicle’s wheels and body.
If tire inflation pressure of each tire becomes low while driving
Do not continue driving, or your tires and/or wheels may be ruined.
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424 4-3. Do-it-yourself maintenance
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CAUTION
Proper inflation is critical to save tire performance
Keep your tires properly inflated. Otherwise, the following conditions may
occur and result in an accident causing death or serious injury:
Excessive wear
Uneven wear
Poor handling
Possibility of blowouts resulting from overheated tires
Poor sealing of the tire bead
Wheel deformation and/or tire separation
A greater possibility of tire damage from road hazards
NOTICE
When inspecting and adjusting tire inflation pressure
Be sure to put the tire valve caps back on.
Without the valve caps, dirt or moisture could get into the valve and cause
air leakage, which could result in an accident. If the caps are lost, replace
them as soon as possible.
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425
4-3. Do-it-yourself maintenance
4
Maintenance and care
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Wheels
If a wheel is bent, cracked or heavily corroded, it should be replaced.
Otherwise, the tire may separate from the wheel or cause a loss of
handling control.
Wheel selection
When replacing wheels, care should be taken to ensure that
they are equivalent to those removed in load capacity, diameter,
rim width and inset
*.
Replacement wheels are available at any authorized Toyota
dealer or repairer, or another duly qualified and equipped profes-
sional.
*: Conventionally referred to as “offset”.
Toyota does not recommend using the following:
Wheels of different sizes or types
Used wheels
Bent wheels that have been straightened
Aluminum wheel precautions
Use only Toyota wheel nuts and wrenches designed for use
with your aluminum wheels.
When rotating, repairing or changing your tires, check that the
wheel nuts are still tight after driving 1600 km (1000 miles).
Be careful not to damage the aluminum wheels when using
tire chains.
Use only Toyota genuine balance weights or equivalent and a
plastic or rubber hammer when balancing your wheels.
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426 4-3. Do-it-yourself maintenance
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CAUTION
When replacing wheels
Do not use wheels that are a different size from those recommended in the
Owner’s Manual, as this may result in a loss of handling control.
Never use an inner tube in a leaking wheel which is designed for a tube-
less tire. Doing so may result in an accident, causing death or serious
injury.
When installing the wheel nuts
Never use oil or grease on the wheel bolts or wheel nuts.
Oil and grease may cause the wheel nuts to be excessively tightened,
leading to bolt or disc wheel damage. In addition, the oil or grease can
cause the wheel nuts to loosen and the wheel may fall off, causing an acci-
dent and resulting in death or serious injury. Remove any oil or grease
from the wheel bolts or wheel nuts.
Use of defective wheels prohibited
Do not use cracked or deformed wheels.
Doing so could cause the tire to leak air during driving, possibly causing an
accident.
Be sure to install the wheel nuts with
the tapered ends facing inward. Install-
ing the nuts with the tapered ends fac-
ing outward can cause the wheel to
break and eventually cause the wheel
to come off while driving, which could
lead to an accident resulting in death or
serious injury.Tapered
portion
Page 461 of 580

5
461
5-1. Essential information
When trouble arises
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If your vehicle needs to be towed
Before towing
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional before towing.
The hybrid system is operating but the vehicle will not move.
The vehicle makes an abnormal sound.
If there is a malfunction in the P position control system, the smart
entry & start system or the immobilizer system, or if the 12-volt bat-
tery is discharged, the vehicle cannot be towed with the front wheels
on the ground, as the front wheels may be locked. In this case, trans-
port the vehicle with both front wheels or all four wheels lifted.
If towing is necessary, we recommend having your vehicle towed by
any authorized Toyota dealer or repairer, or another duly qualified
and equipped professional or a commercial towing service, using a
lift-type truck or flat bed truck.
Use a safety chain system for all towing, and abide by all state/pro-
vincial and local laws.
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462 5-1. Essential information
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Emergency towing
If a tow truck is not available in
an emergency, your vehicle may
be temporarily towed using a
cable or chain secured to the
emergency towing eyelet(s).
This should only be attempted
on hard surfaced roads for short
distances at under 30 km/h
(18 mph).
A driver must be in the vehicle to
steer and operate the brakes.
The vehicle’s wheels, drive train,
axles, steering and brakes must
be in good condition.