2012 TOYOTA MATRIX check

warrant y &
M a
In
t E
nanC
E GUIDE
www.toyota.com
If your name or address has changed
or you purchased your Toyota as a
used vehicle, please complete and
mail the attached card, even if your
warranty coverage has expired. This
will enable Toyota to contact you with
important product or safety updates
concerning your vehicle. If the card
is no longer attached, please call the
Toyota Customer Experience Center
at (800) 331-4331.
00505-12wM G-MatPri
nted
in U.S.a.
12/11
11-tCS
- 04876
MATRIX
201 2Check one:

Same owner, name and/or address has changed

New owner, purchased vehicle used


Same owner, additional driver who should receive product/safety updates
Mr.

Mrs.

Ms.

Miss

Dr.
First name M.I.Last name
Company name
Street address or P.O. Box Apt. or suite number
CityStateZip code
–
This information is obtained solely for the use of Toyota Motor Sales, U.S.A., Inc.
Toyota occasionally sends special promotional offers to registered owners. Check here if you prefer not to receive these offers.
Vehicle Identification Number (required to process change)
Mo.

Day

Year
//
Effective date of
this information
Primary phone number– –
Alternate phone number––
E-mail address
EVV
Own
Er Inf
Orma
TIO
n Chang
E fO
rm
Check here if
address below
is for company
11-TCS-04876_WarrMaintGuide_Matrix_1_0F_lm.indd 112/6/11 8:42 PM

JOBNAME: 934408-2012-mat-toyw PAGE: 9 SESS: 11 OUTPUT: Fri Dec 2 09:37:23 2011
/tweddle/toyota/sched-maint/934408-en-mat/wg
California residents:Toyota offers you
assistance through an arbitration program
called the California Dispute Settlement
Program (CDSP). A brochure about the
program is found in your glove box. For
additional information, call the Toyota
Customer Experience Center at (800)
331-4331. You may also contact the CDSP
directly at (888) 300-6237. Failure to use
the CDSP may affect your rights and
remedies under California’s “Lemon Laws.”
Important: You must use the Dispute
Settlement Program (or, in California,
the CDSP) before seeking remedies
through a court action pursuant to the
Magnuson-Moss Warranty Act. You
may also be required to use the
Dispute Settlement Program or CDSP
before seeking remedies under the
“Lemon Laws” of your state. Please
check the appropriate page of the
Owner’s Warranty Rights Notification
booklet for the requirements applicable
to your state.
This information about the Dispute
Settlement Programs is correct as of the
date of printing. However, the programs
may be changed without notice. For the
most current information about the
programs, call the Toyota Customer
Experience Center at (800) 331-4331.
If You Need Assistance
WARRANTY
Introduction9

JOBNAME: 934408-2012-mat-toyw PAGE: 15 SESS: 11 OUTPUT: Fri Dec 2 09:37:23 2011
/tweddle/toyota/sched-maint/934408-en-mat/wg
DISPUTE RESOLUTION
If a dispute arises regarding your warranty
coverage, please follow the steps
described under “If You Need Assistance”
on pages 8-9. Please note that you must
use the Dispute Settlement Program (or, in
California, the CDSP) before seeking
remedies through a court action pursuant
to the Magnuson-Moss Warranty Act. You
may also be required to use the Dispute
Settlement Program or CDSP before
seeking remedies under the “Lemon Laws”
of your state. Please check the appropriate
page of the
Owner’s Warranty Rights
Notification
booklet (located in your glove
box) for the requirements applicable to
your state.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail15

JOBNAME: 934408-2012-mat-toyw PAGE: 21 SESS: 11 OUTPUT: Fri Dec 2 09:37:23 2011
/tweddle/toyota/sched-maint/934408-en-mat/wg
DEALER CERTIFICATE
We (the dealership) want you to know that
at the time your new Toyota vehicle is
being delivered:
1) On the basis of written notificationfurnished by Toyota, we have
knowledge that the vehicle is covered
by an EPA Certificate of Conformity.
2) We have visually inspected those emission control devices or portions
thereof that are visible without
removing or adjusting any
components or systems,
emissions-related or otherwise. On
the basis of this inspection, there are
no apparent deficiencies in the
installation of emission control
devices by Toyota. (For purposes of
this certificate, “emission control
devices” is limited to devices installed
on a vehicle for the sole or primary
purpose of controlling emissions and
which were not in general use before
1968.)
3) We have performed all emission control system preparations required
by Toyota prior to the sale of the
vehicle as set forth in Toyota’s current
pre-delivery service manual.
4) Except as may be provided in Paragraph 5, if this vehicle fails an
EPA-approved emissions test within
three months or 4,000 miles
(whichever comes first) of delivery to
the ultimate purchaser, and the
vehicle has been maintained and used
in accordance with the written
instructions for proper maintenance and use, Toyota will remedy the
nonconformity free of charge under
the terms of the Emission
Performance Warranty.
5) If the vehicle was used as a company car or demonstrator, check the box
and complete the following:
❑ The vehicle with which this statement
is delivered was placed into service as
a company car or demonstrator prior
to delivery. The Emission Performance
Warranty period commenced on the
date the vehicle was first placed into
service, which was:
Note: The dealership makes no
representation or warranty that the
emission control system or any part
thereof is without defect or that the
system will perform properly. The
Emission Performance Warranty referred
to in Paragraph 4 and furnished with the
vehicle is solely that of the manufacturer.
This statement is required by section 207
of the Clean Air Act (42 U.S.C. 7541) and
the EPA regulations issued thereunder.
Month DayYear
Dealership Name
Federal Emission Control Warranty
WARRANTY
Your Warranties in Detail21

JOBNAME: 934408-2012-mat-toyw PAGE: 23 SESS: 11 OUTPUT: Fri Dec 2 09:37:23 2011
/tweddle/toyota/sched-maint/934408-en-mat/wg
MANUFACTURER’S
WARRANTY COVERAGE
1) For three years or 50,000 miles,whichever occurs first:
• If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made by Toyota
to ensure that your vehicle passes
the test. This is your Emission
Control System PERFORMANCE
WARRANTY.
• If an emissions-related part listed
on pages 17–18 is defective, the
part will be repaired or replaced by
Toyota. This is your SHORT-TERM
Emission Control System DEFECT
WARRANTY. Specific components
may have longer coverage under
the terms of the Powertrain
Warranty.
2) For seven years or 70,000 miles, whichever occurs first:
• If an emissions-related part listed
on page 24 is defective, the part
will be repaired or replaced by
Toyota. This is your LONG-TERM
Emission Control System DEFECT
WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
You are responsible for performance of
the required maintenance indicated in the
Owner’s Manualand this booklet. Toyota
recommends that you retain all receipts
covering maintenance on your vehicle, but
Toyota cannot deny warranty coverage
solely for the lack of receipts or your
failure to ensure the performance of all
scheduled maintenance.
You are responsible for presenting your
vehicle to a Toyota dealership as soon as
a problem exists. The warranty repairs
should be completed in a reasonable
amount of time, not to exceed 30 days.
You should also be aware that Toyota may
deny you warranty coverage if your vehicle
or a part has failed due to abuse, neglect,
improper maintenance or unapproved
modifications.
If you have any questions regarding your
warranty rights and responsibilities, you
should contact the Toyota Customer
Experience Center at (800) 331-4331 or
the California Air Resources Board, Mobile
Source Control Division, at 9528 Telstar
Avenue, P.O. Box 8001, El Monte, CA
91734-8001.
California Emission Control Warranty
WARRANTY
Your Warranties in Detail23

JOBNAME: 934408-2012-mat-toyw PAGE: 26 SESS: 11 OUTPUT: Fri Dec 2 09:37:23 2011
/tweddle/toyota/sched-maint/934408-en-mat/wg
IF YOUR VEHICLE FAILS A
SMOG-CHECK TEST
If your vehicle fails a smog-check test,
you may make a claim under the Emission
Performance Warranty. To do so, take your
vehicle to an authorized Toyota dealership
and present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage, the
dealership will repair your vehicle within
30 days (unless a shorter period is
required by law). If your claim is denied,
Toyota will notify you in writing of the
reason within the same period. If we fail
to do so, we will repair your vehicle free
of charge. The only exceptions allowed are
when you request or agree to a delay, or
when a delay is caused by factors beyond
the control of Toyota or the dealership.
For information on how to obtain service
under the Emission Defect Warranty, see
page 31, “Obtaining Warranty Service.”
REPAIR DELAYS
If a Toyota dealership is unable to
complete repairs on your vehicle within
30 days, you may have the repairs made
under Toyota’s provisions for emergency
warranty repairs. See page 31 for details.
California Emission Control Warranty
WARRANTY
26Your Warranties in Detail

JOBNAME: 934408-2012-mat-toyw PAGE: 32 SESS: 11 OUTPUT: Fri Dec 2 09:37:23 2011
/tweddle/toyota/sched-maint/934408-en-mat/wg
R
egular maintenance is essential to
obtaining the highest level of
performance, safety and reliability
from your Toyota. It can also increase
your vehicle’s resale value. The following
pages are designed to help you make sure
your vehicle receives proper and timely
maintenance. Along with other important
information related to vehicle service,
you’ll find factory-recommended
maintenance guidelines and a log in which
to document your vehicle’s maintenance
history. In addition to scheduled maintenance,
your vehicle requires ongoing general
maintenance such as fluid checks and
visual inspections. These procedures are
explained in the “Vehicle Maintenance and
Care” section of the Owner’s Manual. Be
sure to perform these procedures regularly
to ensure the most trouble-free operation
of your vehicle.
With proper maintenance and care, your
vehicle will last longer and deliver more
dependable, economical performance.
Follow this booklet’s recommendations
and you’ll enjoy maximum reliability and
peace of mind from your Toyota for many
years to come.
The Importance of Scheduled Maintenance
32Maintenance Log
MAINTENANCE

JOBNAME: 934408-2012-mat-toyw PAGE: 33 SESS: 11 OUTPUT: Fri Dec 2 09:37:23 2011
/tweddle/toyota/sched-maint/934408-en-mat/wg
IMPORTANT MAINTENANCE
INFORMATION
It is especially important to both
routinely check your vehicle’s engine oil
level (once a month) and regularly
replace the engine oil and oil filter (see
the Maintenance Log section of this
booklet to determine how often you
should change your vehicle’s oil and
filter). Failure to do so can cause oil
starvation and or oil gelling, which can
result in severe damage to your vehicle
and require costly repairs that are not
covered by the New Vehicle Limited
Warranty.
Maintenance Records
Maintaining your vehicle according to the
recommendations in this booklet is
required to ensure that your warranty
coverage remains intact. You should keep
detailed records of vehicle maintenance,
including date of service, mileage at time
of service and a description of service
and/or parts installation performed. The
scheduled maintenance log in this booklet
can help you document this information. If
you sell your vehicle, be sure to give your
maintenance records to the new owner.
Toyota will not deny a warranty claim
solely because you do not have records to
show that you maintained your vehicle.
However, damage or failure caused by lack
of proper maintenance are not covered
under warranty.
Maintenance Providers
Maintenance and repair services may be
performed by you or by any automotive
service provider you choose. Toyota will
not deny a warranty claim solely because
you used a service provider other than a
Toyota dealership for maintenance and
repairs. However, damage or failure
caused by improper maintenance or
repairs are not covered under warranty.
Dealer-Recommended
Maintenance
Your dealer may recommend more
frequent maintenance intervals or more
maintenance services than those listed in
the scheduled maintenance log. These
additional services are not required to
maintain your warranty coverage. Ask your
dealer to explain any recommended
maintenance not included in the scheduled
maintenance log.
For a complete description of Toyota
warranty coverages, see the Warranty
Information portion of this booklet.
Maintaining Your Warranty
Maintenance Log33
MAINTENANCE