2012 TOYOTA HIGHLANDER HYBRID tow

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REPLACING THE KEY
Upon purchase, each vehicle should have
two master keys, one valet key and an
aluminum tag with a key-code imprinted
on it.
To generate a fully functional replacement
key (one that will both open the doors and
start the engine), one of the master keys
is required. To make a key that will open
the door for retrieval of items locked
inside the vehicle, the valet key or
aluminum key-code tag can be used. If a
master key or the aluminum key-code tag
is not available, a Toyota dealer or certain
registered locksmiths can obtain the key
code from a restricted-access database.
These businesses can also access a
service utility to reprogram the
immobilizer if all registered master keys
have been lost. If a Toyota dealer is not
available, please refer towww.aloa.orgto
find a bonded/registered locksmith who
performs high security key service.
KEEPING THE KEY SAFE
Replacing an immobilizer key may be
costly. It is advisable to keep a spare
master key and the aluminum key-code
tag in a safe place. If you record the
key-code in more than one place, do not
record it in a way that can be easily
identified and associated with the vehicle.
For example, don’t leave the code
somewhere that can be accessed by a
valet. It is wise to keep a copy of the
key-code outside of the vehicle.
If the vehicle was delivered with less than
all three keys and the aluminum key-code
tag, consider having the Toyota dealer or a
qualified independent automotive
locksmith make a duplicate key before you
need it.
The Immobilizer Key
WARRANTY
6Introduction

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Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 13-14.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 13-14.
Coverage is for 60 months, regardless of
mileage.
For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.
WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
•Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing or
overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine Toyota
Accessories
• Lack of or improper maintenance,
including use of fluids other than
those specified in the
Owner’s Manual
•Installation of non-Genuine Toyota
Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
• Water contamination
This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 28.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail13

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BY GEOGRAPHIC REGION
In the United States, U.S.
Territories and Canada
To obtain warranty service in the United
States, U.S. territories or Canada, take
your vehicle to an authorized Toyota
dealership. If your vehicle cannot be
driven, contact your nearest Toyota
dealership for towing assistance. You do
not have to pay for towing to the nearest
Toyota dealership if your vehicle is
inoperable due to failure of a warranted
part.
Outside the United States, U.S.
Territories and Canada
If you are using your vehicle outside the
United States, U.S. territories and Canada
and need warranty service, contact a local
Toyota dealership. Please note, however,
that your vehicle may not be repaired free
of charge because the local Toyota
distributor may have no obligation to
provide warranty service for your vehicle,
and/or your vehicle may not comply with
local regulatory or environmental
requirements.
EMERGENCY REPAIRS
If your vehicle is inoperable or unsafe to
drive and there is no Toyota dealership
reasonably available to make repairs, you
may perform the repairs yourself or have
them performed by another automotive
service provider. Toyota will reimburse you
for any of the repairs that are covered by
warranty. To receive reimbursement,
present to an authorized Toyota dealership
your paid repair invoices and any parts
that were removed from the vehicle. You
will be reimbursed for warranted parts at
the manufacturer’s suggested retail price
and warranted labor at a geographically
appropriate hourly rate multiplied by
Toyota’s recommended time allowance for
the repair.
If your vehicle requires emergency repair,
Toyota assumes no liability for subsequent
failures caused by improper repairs or the
use of non-Genuine Toyota Parts unless
you have the vehicle properly repaired in a
timely manner. To ensure that warranty
coverage remains intact, have your vehicle
inspected by an authorized Toyota
dealership as soon as possible after an
emergency repair.
Obtaining Warranty Service
WARRANTY
Your Responsibilities31

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5,000 miles or 6 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque drive shaft boltReplace engine oil and oil filter1
Tighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
Replace engine oil and oil filter1
Tighten nuts and bolts on chassis and
body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter1
Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
10,000 miles or 12 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque drive shaft boltTighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
36Maintenance Log

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15,000 miles or 18 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRe-torque drive shaft boltRotate tiresVisually inspect brake linings/drums and brake pads/discs
Note:If 0W-20 oil WAS NOT used at the last oil change, replace engine oil and oil filter.1
Inspect the following:
__ Ball joints and dust covers
__ Brake lines and hoses
__ Drive shaft boots
__ Engine/Inverter coolant
3
__ Exhaust pipes and mountings
__ Radiator, condenser and/or intercooler
__ Steering gear box
__ Steering linkage and boots
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may
shorten the life of the cabin air filter. Replacement may be needed if you notice
reduced air flow from the air conditioner and heater or if the windows fog easily
when you use the Freshmode. Consult your dealer if any of these conditions occur.
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect engine air filterReplace engine oil and oil filter1
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:Replace engine oil and oil filter1
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in temperatures below 32°F / 0°C:Replace engine oil and oil filter1
Extensive idling and/or low speed driving for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
Maintenance Log
MAINTENANCE
Maintenance Log37

JOBNAME: 934394-2012-hhv-toyw PAGE: 38 SESS: 12 OUTPUT: Mon Jul 25 14:05:09 2011
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20,000 miles or 24 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque drive shaft boltTighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
25,000 miles or 30 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
1
Additional Maintenance Items for
Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque drive shaft boltReplace engine oil and oil filter1
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
Replace engine oil and oil filter1
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter1
Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
38Maintenance Log

JOBNAME: 934394-2012-hhv-toyw PAGE: 39 SESS: 12 OUTPUT: Mon Jul 25 14:05:09 2011
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30,000 miles or 36 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRe-torque drive shaft boltReplace cabin air filterReplace engine air filterReplace engine oil and oil filter1
Rotate tires
Inspect the following:
__ Automatic transmission fluid
__ Ball joints and dust covers
__ Brake lines and hoses
__ Brake linings/drums and brakepads/discs
3
__ Drive shaft boots
__ Engine/Inverter coolant4
__ Exhaust pipes and mountings
__ Front differential oil __ Fuel lines and connections, fuel tank
band and fuel tank vapor vent system
hoses
__ Fuel tank cap gasket
__ Radiator, condenser and/or intercooler
__ Rear differential oil
__ Steering gear box
__ Steering linkage and boots
Additional Maintenance Items for Special Operating Conditions
2
Driving on dirt roads or dusty roads:Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top carrier, or heavy vehicle loading:Tighten nuts and bolts on chassis and body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
1Reset the oil replacement reminder light (“MAINT REQD”) or the message “OIL MAINTENANCE REQUIRED” on the
multi-information display after maintenance at every 5,000 miles.
2Perform these service items only if you drive primarily under the conditions indicated.3Inspect thickness measurement and disc runout.4Refer to “Engine/Inverter Coolant” in the “Explanation of Maintenance Items” section in the back of this guide for
more information.
Maintenance Log
MAINTENANCE
Maintenance Log39

JOBNAME: 934394-2012-hhv-toyw PAGE: 40 SESS: 12 OUTPUT: Mon Jul 25 14:05:09 2011
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35,000 miles or 42 months
Check installation of driver’s floor matInspect and adjust all fluid levelsRotate tiresVisually inspect brake linings/drums and
brake pads/discs
Note: If 0W-20 oil WAS NOT used at
the last oil change, replace engine oil
and oil filter.
1
Additional Maintenance Items for
Special Operating Conditions2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque drive shaft boltReplace engine oil and oil filter1
Tighten nuts and bolts on chassis and body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
Replace engine oil and oil filter1
Tighten nuts and bolts on chassis and body
Repeated trips of less than five miles in
temperatures below 32°F / 0°C:
Replace engine oil and oil filter1
Extensive idling and/or low speed driving
for a long distance such as police, taxi or
door-to-door delivery use:
Replace engine oil and oil filter1
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
40,000 miles or 48 months
Check installation of driver’s floor matInspect and adjust all fluid levelsReplace engine oil and oil filter1
Rotate tiresVisually inspect brake linings/drums and
brake pads/discs
Additional Maintenance Items for
Special Operating Conditions
2
Driving on dirt roads or dusty roads:Inspect ball joints and dust coversInspect drive shaft bootsInspect engine air filterInspect steering linkage and bootsRe-torque drive shaft boltTighten nuts and bolts on chassis and
body
Driving while towing, using a car-top
carrier, or heavy vehicle loading:
Tighten nuts and bolts on chassis and
body
DEALERSERVICEVERIFICATION:
D
AT E:
M
ILEAGE:
Maintenance Log
MAINTENANCE
40Maintenance Log