2012 TOYOTA HIGHLANDER HYBRID maintenance

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T
hank you for purchasing a Toyota
vehicle.We know you have many
options when considering which
vehicle to buy, and we appreciate your
decision to select Toyota.
We want you to enjoy owning your Toyota
as much as you enjoy driving it. This
booklet is designed to help. Here you’ll
find information on Toyota’s warranty
coverage and maintenance recommenda-
tions for your vehicle. There are two
easy-to-follow sections: one for warranty
and one for maintenance. The tab on the
side of each page identifies the section
you are in. For more information about our vehicles,
our company or the products and services
available for your vehicle, please visit
Toyota’s official Web site,
www.toyota.com.
We wish you many miles of safe and
pleasurable driving, and we look forward
to serving you in the years ahead.
Welcome to the Toyota family!
Welcome to the Toyota Family
1
2012
(HHV) 2012(HHV)

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WARRANTY INFORMATION
Introduction
Satisfaction Down the Road 4
The Immobilizer Key 5
Transportation Assistance7
If You Need Assistance8
Warranty Coverage at a Glance10
Your Warranties in Detail
General Warranty Provisions11
New Vehicle Limited Warranty 12
Federal Emission Control Warranty16
California Emission Control Warranty 22
Tire Limited Warranty28
Your Responsibilities
Operation and Maintenance29
Obtaining Warranty Service31
Table of Contents
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MAINTENANCE INFORMATION
Introduction
The Importance of Scheduled Maintenance 32
Maintaining Your Warranty33
Maintenance Log
Using the Maintenance Log Charts34
Maintenance Log36
Explanation of Maintenance Items 52
Vehicle Identification 56
Table of Contents
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A
t Toyota, our top priority is always
our customers. We know your
Toyota is an important part of your
life and something you depend on every
day. That’s why we’re dedicated to building
products of the highest quality and
reliability.
Our excellent warranty coverage is
evidence that we stand behind the quality
of our vehicles. We’re confident — as you
should be — that your Toyota will provide
you with many years of enjoyable driving.
To further demonstrate our commitment to
our customers’ satisfaction, occasionally
we may establish a special policy
adjustment to pay for specific repairs that
are no longer covered by warranty. When
we establish such a policy adjustment, we
mail details to all applicable owners we
have on record. That’s why it’s important
to send in the card at the back of this
booklet if you change your address or if
you’ve purchased this vehicle from a
previous owner.
To provide you with added protection
against unexpected service costs, we offer
Toyota Extra Care vehicle service
agreements and Toyota Auto Care pre-paid
maintenance programs. Both offer plans to
meet a wide variety of needs. Your
dealership can help you select the plan
that’s best for you. Our goal is for every Toyota customer to
enjoy outstanding quality, dependability
and peace of mind throughout their
ownership experience. We want you to be
a satisfied member of the Toyota family
for many miles to come.
Pages 5–31 of this booklet describe
the terms of Toyota warranty coverage
as well as general owner
responsibilities. The scheduled
maintenance section describes your
vehicle’s maintenance requirements. Be
sure to review this information
carefully, since proper maintenance is
required to ensure that warranty
coverage remains intact.
All information in this booklet is the latest
available at the time of publication and,
with the exception of the emission control
warranties, is subject to change without
notice.
Satisfaction Down the Road
WARRANTY
4Introduction

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Who Is the Warrantor
The warrantor for these limited warranties
is Toyota Motor Sales, U.S.A., Inc.
(“Toyota”), 19001 South Western Avenue,
Torrance, California 90509-2991, a
California corporation.
Which Vehicles Are Covered
These warranties apply to all 2012 model
year Highlander Hybrid vehicles distributed
by Toyota that are originally sold by an
authorized dealer in the United States and
normally operated or touring in the United
States, U.S. territories or Canada.
Warranty coverage is automatically
transferred at no cost to subsequent
vehicle owners.
Multiple Warranty Conditions
This booklet contains warranty terms and
conditions that may vary depending on the
part covered. A warranty for specific parts
or systems, such as the Powertrain
Warranty or Emission Performance
Warranty, is governed by the coverage set
forth in that warranty as well as the
General Warranty Provisions.
When Warranty Begins
The warranty period begins on the
vehicle’s in-service date, which is the first
date the vehicle is either delivered to an
ultimate purchaser, leased, or used as a
company car or demonstrator.
Repairs Made at No Charge
Repairs and adjustments covered by these
warranties are made at no charge for parts
and labor.
Parts Replacement
Any needed parts replacement will be
made using new or remanufactured parts.
The decision whether a part should be
repaired or replaced will be made by the
servicing Toyota dealership and/or Toyota.
Parts scheduled to be replaced as required
maintenance are warranted until their first
replacement only.
Limitations
The performance of necessary repairs and
adjustments is the exclusive remedy under
these warranties or any implied warranties.
Toyota does not authorize any person to
create for it any other obligation or liability
in connection with this vehicle.
Any implied warranty of merchantability
or fitness for a particular purpose is
limited to the duration of these written
warranties.Some states do not allow
restrictions on how long an implied
warranty lasts, so this limitation may not
apply to you.
Your Rights Under State Law
These warranties give you specific legal
rights. You may also have other rights that
vary from state to state.
General Warranty Provisions
WARRANTY
Your Warranties in Detail11

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Restraint Systems Warranty
This warranty covers repairs needed to
correct defects in materials or
workmanship of any seatbelt or air bag
system supplied by Toyota, subject to the
exceptions indicated under “What Is Not
Covered” on pages 13-14.
Coverage is for 60 months or
60,000 miles, whichever occurs first.
For vehicles sold and registered in the
state of Kansas, the warranty for seatbelts
and related components is 10 years,
regardless of mileage.
Corrosion Perforation Warranty
This warranty covers repair or replacement
of any original body panel that develops
perforation from corrosion (rust-through),
subject to the exceptions indicated under
“What Is Not Covered” on pages 13-14.
Coverage is for 60 months, regardless of
mileage.
For information on how to protect your
vehicle from corrosion, see the section
entitled “Corrosion Prevention and
Appearance Care” in the
Owner’s Manual.
Towing
When your vehicle is inoperable due to
failure of a warranted part, towing service
to the nearest authorized Toyota dealership
is covered.
WHAT IS NOT COVERED
This warranty does not cover damage or
failures resulting directly or indirectly from
any of the following:
•Fire, accidents or theft
• Abuse or negligence
• Misuse — for example, racing or
overloading
• Improper repairs
• Alteration or tampering, including
installation of non-Genuine Toyota
Accessories
• Lack of or improper maintenance,
including use of fluids other than
those specified in the
Owner’s Manual
•Installation of non-Genuine Toyota
Parts
• Airborne chemicals, tree sap, road
debris (including stone chips), rail
dust, salt, hail, floods, wind storms,
lightning and other environmental
conditions
• Water contamination
This warranty also does not cover the
following:
Tires
Tires are covered by a separate warranty
provided by the tire manufacturer. See
page 28.
Normal Wear and Tear
Noise, vibration, cosmetic conditions and
other deterioration caused by normal wear
and tear.
New Vehicle Limited Warranty
WARRANTY
Your Warranties in Detail13

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Maintenance Expense
Normal maintenance services such as:
•Engine tune-ups
• Replacement of fluids and filters
• Lubrication
• Cleaning and polishing
• Replacement of spark plugs and fuses
• Replacement of worn wiper blades,
brake pads/linings and clutch linings
Vehicles With Altered Odometer
Failure of a vehicle on which the odometer
has been altered so that actual vehicle
mileage cannot be readily determined.
Salvage or Total-Loss Vehicles
Any vehicle that has ever been issued a
“salvage” title or similar title under any
state’s law; or has ever been declared a
“total loss” or equivalent by a financial
institution or insurer, such as by payment
for a claim in lieu of repairs because the
cost of repairs exceeded the cash value of
the vehicle. This exclusion does not apply
to the emission control warranties.
Incidental Damages
Incidental or consequential damages
associated with a vehicle failure. Such
damages include but are not limited to
inconvenience; the cost of transportation,
telephone calls and lodging; the loss of
personal or commercial property; and the
loss of pay or revenue.
Disclaimer of Extra Expenses and
Damages
The performance of necessary repairs
and adjustments is the exclusive
remedy under this warranty or any
implied warranty. Toyota does not
authorize any person to create for it
any other obligation or liability in
connection with this vehicle. Toyota
shall not be liable for incidental or
consequential damages resulting from
breach of this written warranty or any
implied warranty. Any implied warranty
of merchantability or fitness for a
particular purpose is limited to the
duration of this written warranty,
except in states where this limitation is
not allowed.
New Vehicle Limited Warranty
WARRANTY
14Your Warranties in Detail

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WHAT IS COVERED AND
HOW LONG
Emission Defect Warranty
Toyota warrants that your vehicle:
•Was designed, built and equipped to
conform at the time of sale with
applicable federal emissions
standards.
• Is free from defects in materials and
workmanship that may cause the
vehicle to fail to meet these standards.
Federal regulations require that this
warranty be in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. However,
under the terms of the Basic Warranty,
Toyota provides coverage of three years or
36,000 miles, whichever occurs first.
Specific components may have longer
coverage under the terms of the
Powertrain Warranty. Additionally,
components marked “8/80” in the parts
list on pages 17–18 have coverage of
eight years or 80,000 miles, whichever
occurs first.
Emission Performance Warranty
Some states and localities have
established vehicle inspection and
maintenance (I/M) programs to encourage
proper vehicle maintenance. If an
EPA-approved I/M program is in force in
your area, you are eligible for Emission
Performance Warranty coverage.
Under the terms of the Emission
Performance Warranty and federal
regulations, Toyota will make all necessary
repairs if both of the following occur:
•Your vehicle fails to meet applicable
emissions standards as determined by
an EPA-approved emissions test.
• This failure results or will result in
some penalty to you — such as a fine
or denial of the right to use your
vehicle — under local, state or federal
law.
This warranty is in effect for two years or
24,000 miles from the vehicle’s in-service
date, whichever occurs first. Additionally,
components marked “8/80” in the parts
list on pages 17–18 have coverage of
eight years or 80,000 miles, whichever
occurs first.
Federal Emission Control Warranty
WARRANTY
16Your Warranties in Detail