Page 435 of 536
5
When trouble arises
435
5-2. Steps to take in an emergency
OnceContinuous
(Displayed alter-
nately)
(Flashes) An attempt was
made to exit the
vehicle with the
electronic key
and lock the
doors without
first turning the
“POWER”
switch off.
Turn the
“POWER”
switch off and
lock the doors
again.
9 times
(Flashes)An attempt was
made to start
the hybrid sys-
tem without the
electronic key
being present,
or the elec-
tronic key was
not functioning
normally.
An attempt was
made to drive
when the regu-
lar key was not
inside the vehi-
cle.
Confirm that the
electronic key is
inside the vehi-
cle.
Interior
buzzerExterior
buzzerWarning messageDetailsCorrection
procedure
Page 437 of 536
5
When trouble arises
437
5-2. Steps to take in an emergency
OnceContinuous
(Flashes)
An attempt was
made to lock
the doors using
the smart key
system while
the electronic
key was still
inside the vehi-
cle.
Retrieve the
electronic key
from the vehi-
cle and lock the
doors again.
OnceContinuous
(Flashes)An attempt was
made to lock
either front door
by opening a
door and putting
the inside lock
button into the
lock position,
then closing the
door by pulling
on the outside
door handle
with the elec-
tronic key still
inside the vehi-
cle.
Retrieve the
electronic key
from the vehi-
cle and lock the
doors again.
Interior
buzzerExterior
buzzerWarning messageDetailsCorrection
procedure
Page 438 of 536
438 5-2. Steps to take in an emergency
Once(Flashes)• When the doors
were unlocked
with the
mechanical key
and then the
“POWER”
switch was
pressed, the
electronic key
could not be
detected in the
vehicle.
• The electronic key could not be
detected in the
vehicle even
after the
“POWER”
switch was
pressed two
consecutive
times. Touch the elec-
tronic key to the
“POWER”
switch while
depressing the
brake pedal.
Once
(Flashes)An attempt was
made to start
the hybrid sys-
tem with the
shift lever in N.
Change the shift
lever to P and
start the hybrid
system.
Interior
buzzerExterior
buzzerWarning messageDetailsCorrection
procedure
Page 440 of 536
440 5-2. Steps to take in an emergency
Once(Flashes)The driver's
door was
opened and
closed with the
“POWER”
switch turned off
and then the
“POWER”
switch was put
in ACCES-
SORY mode
twice without
the hybrid sys-
tem being
started.
Press the
“POWER”
switch while
depressing the
brake pedal.
During a hybrid
system starting
procedure in the
event that the
electronic key
was not func-
tioning properly
( P. 458), the
“POWER”
switch was
touched with
the electronic
key. Press the
“POWER”
switch within 10
seconds of the
buzzer sound-
ing.
Once
(Flashes)The steering
lock could not
be released
within 3 sec-
onds of the
“POWER”
switch being
pressed. Press the
“POWER”
switch while
depressing the
brake pedal and
moving the
steering wheel
left and right.
Interior
buzzerExterior
buzzerWarning messageDetailsCorrection
procedure
Page 454 of 536

454
5-2. Steps to take in an emergency
If the hybrid system will not start
Reasons for the hybrid system not starting vary depending on the
situation. Check the following a nd perform the appropriate proce-
dure:
■ The hybrid system will not start even though the correct
starting procedure is being followed. ( P. 159)
One of the following may be the cause of the problem:
● The electronic key may not be functioning properly. ( P. 459)
● There may not be sufficient fuel in the vehicle’s tank.
Refuel the vehicle.
● There may be a malfunction in the immobilizer system.
( P. 108)
● There may be a malfunction in the steering lock system.
● The hybrid system may be malfun ctioning due to an electrical
problem such as an open circuit or a blown fuse. However,
depending on the type of malf unction, an interim measure is
available to start the hybrid system. ( P. 455)
■ The interior lights and headlights are dim, or the horn does
not sound or sounds at a low volume.
One of the following may be the cause of the problem:
●The 12-volt battery may be discharged. ( P. 461)
● The 12-volt battery terminal c onnections may be loose or cor-
roded.
Page 456 of 536
456
5-2. Steps to take in an emergency
If the shift lever cannot be shifted from P
If the shift lever cannot be shifted with your foot on the brake pedal,
there may be a problem with the shift lock system (a system to pre-
vent accidental operation of the shift lever). Have the vehicle
inspected by your Toyo ta dealer immediately.
The following steps may be used as an emergency measure to
ensure that the shift lever can be shifted:
Set the parking brake.
Turn the “POWER” switch to ACCESSORY mode.
Depress the brake pedal.
Pry the cover up with a flat-
head screwdriver or equiva-
lent.
Press the shift lock override
button.
The shift lever can be shifted
while the button is pressed.
STEP1
STEP2
STEP3
STEP4
STEP5
Page 458 of 536
458
5-2. Steps to take in an emergency
If the electronic key does not operate properly
Locking and unlocking the doors and key linked functions
Use the mechanical key
( P. 50) in order to perform the
following operations (driver’s
door only):
Locks all doors
Closes the windows and moon
roof (turn and hold)
*
Unlocks all doors
Turning the key rearward unlocks
the driver’s door. Turning the key
once again unlocks the other
doors.
Opens the windows and moon
roof (turn and hold)
*
*: This setting must be custom-ized at your Toyota dealer.
If communication between the electronic key and vehicle is inter-
rupted ( P. 60) or the electronic key cannot be used because the
battery is depleted, the smart key system and wireless remote con-
trol cannot be used. In such cases, the doors and trunk can be
opened and the hybrid system can be started by following the proce-
dure below.
Page 460 of 536
460 5-2. Steps to take in an emergency
■Stopping the hybrid system
Shift the shift lever to P and press the “POWER” switch as you normally do
when stopping the hybrid system.
■ Replacing the key battery
As the above procedure is a temporary measure, it is recommended that the
electronic key battery be replaced immediately when the battery is depleted.
(P. 382)
■ If the doors cannot be locked or unlocked by the smart key system
Lock and unlock the doors by the mechanical key or wireless remote contr\
ol.
■ When the electronic key does not work properly
●Make sure that the smart key system has not been deactivated in the
customization setting. If it is off, turn the function on.
(Customizable features P. 498)
● Check if battery-saving mode is set. If it is set, cancel the function.
( P. 5 9 )