2012 MERCEDES-BENZ SPRINTER engine

Display messages Possible causes/consequences and
0050 Solutions00BE
Check coolant
level The coolant level is too low.
Never run the engine if the coolant level is too low. The engine
could overheat and be damaged.
X
Add coolant, observing the warning notes while doing so
(Y page 169).
X Have the coolant system checked at a qualified specialist
workshop if the
coolant needs topping up more often than usual.003E
Hood open You are already driving at walking pace, even though the hood is
not closed.
X
Close the hood. 00B4
Engine oil
Add

1.0
quart(Canada: 1.0
liter) The oil level is too low.
X
Check the oil level the next time you refuel ( Y page 171), and
top up the oil. 00B4
Engine oil level
Not when eng.
running You want to check the oil level even though the engine is running.
X
Switch off the engine.
X Check the oil level (Y page 171). 00B4
Engine oil level
Reduce oil level You have added too much engine oil. There is a risk of damaging
the engine or catalytic converter.
X
Siphon off excess oil until the oil is at the specified level.
Observe the legal requirements. 00B4
Engine oil level
Stop, turn engine
off There is not enough oil, or no oil in the engine. There is a danger
of engine damage.
X
Pull over immediately, paying attention to road and traffic
conditions.
X Check the oil level with the oil dipstick ( Y page 172).
If the oil level is OK: have the malfunction repaired
immediately at a qualified specialist workshop.
If the oil

level is too low: have the vehicle towed to a qualified
specialist workshop. 00B4
Oil sensor Visit
workshop The measuring system is malfunctioning.
X
Have the measuring system checked at a qualified specialist
workshop. 006D
Please enter PIN: You have not yet entered your PIN in the mobile phone.
X
Enter the PIN for the SIM card. Troubleshooting
207
Practical advice Z

Warning tones
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe anti-theft alarm
system is suddenly
triggered. You opened
the vehicle using the key without first deactivating the
anti-theft alarm system.
X Press the 0036 or 0037 button on the remote control.
or
X Insert the key into the ignition lock.
The anti-theft alarm system is deactivated. A warning tone sounds. A message is shown in the display.
X
Observe the information for the messages (Y page 197).
A warning tone sounds. You are driving with the parking brake applied.
X
Release the parking brake ( Y page 112).
A warning tone sounds. You have opened the driver's door and forgotten to switch off the
lights.
X Turn the light switch to 0027. A warning tone sounds.
G
Warning!
You have not fastened your seat belt.
X Fasten your seat belt ( Y page 32).Engine
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. 212
Troubleshooting
Practical advice

Problem Possible causes/consequences and
0050 SolutionsThe engine does not
start.
The starter motor can
be heard. There is air in the fuel system.
X
Turn the key back to position 0 in the ignition lock before
attempting to start the engine again.
X Start the engine again.
Please bear in
mind that lengthy and frequent starting attempts
will drain the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start.
The starter motor can
be heard. The reserve
fuel warning lamp is lit
and the
fuel

gauge is at
0. The fuel tank has been run dry.
X
Refuel the vehicle.
X Bleed the fuel system . The engine does not
start.
The starter motor
cannot be heard.
The
00BB yellow engine
diagnostic lamp and
the yellow DEF
indicator lamp 00E48
lights up. The exhaust gas aftertreatment is faulty, an emission-relevant
malfunction has occurred or the DEF reserve has been used up.
The engine management prevents the engine from starting.
This malfunction or malfunction can damage the exhaust gas
aftertreatment.
X
Observe the messages in the display:
R
on vehicles without steering-wheel buttons (Y page 199)
R on vehicles with steering-wheel buttons (Y page 202) and
(Y page 204). The engine does not
start.
The starter motor
cannot be heard. The battery isolating switch is switched off.
X
Switch on the power supply ( Y page 88).The engine does not
start.
The starter motor
cannot be heard. The on-board voltage is too low (the battery is too weak or
discharged).
X
Jump-start the vehicle (Y page 247).
If the engine does not start despite attempts to jump-start it:
X Consult a qualified specialist workshop. 8
Only vehicles without steering-wheel buttons. Troubleshooting
213
Practical advice Z

Problem Possible causes/consequences and
0050 SolutionsThe engine does not
start.
The starter motor
cannot be heard. The battery is discharged or faulty.
X
Check the battery for damage.
X Charge the battery ( Y page 178).The engine does not
start.
The starter motor
cannot be heard. The starter is faulty.
X
Have the starter checked at a qualified specialist workshop. Automatic transmission
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a
result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe transmission no
longer changes gear
correctly. The transmission is losing oil.
X
Have the transmission checked immediately at a qualified
specialist workshop. The acceleration
characteristics have
deteriorated
noticeably.
The transmission does
not shift. The transmission is in emergency mode.
It is only possible to shift into second gear or reverse gear.
X
Stop the vehicle.
X Depress the brake pedal.
X Move the selector lever to position P.
X Switch off the engine.
X Wait at least 10 seconds before restarting the engine.
X Depress the brake pedal.
X Move the selector lever to position D or R.
X In position D, the transmission shifts into second gear; in
position R, the transmission shits into reverse gear.
X Have the transmission checked immediately at a qualified
specialist workshop.214
Troubleshooting
Practical advice

Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required.
We
recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe windshield wipers
are jammed. The wiper movement is obstructed, e.g. by leaves or snow. The
wiper motor has been deactivated.
X
Stop the
vehicle as soon as possible. For safety reasons, remove
the key from the ignition lock.
X Remove the cause of the obstruction.
X Switch on the windshield wipers again. The windshield wipers
have stopped working
completely. There is a malfunction in the windshield wiper drive.
X
Select another wiper speed on the combination switch.
X Have the windshield wipers checked at a qualified specialist
workshop. Fuel and fuel tank
G
Warning
The operating safety of your vehicle could be jeopardized if maintenance work is carried out
incorrectly. As a

result, you could lose control of the vehicle and cause an accident. In addition,
the safety systems may no longer be able to protect you or others as they are designed to do.
Always have maintenance work carried out at a qualified specialist workshop. The qualified
specialist workshop must have the necessary specialist knowledge and tools to carry out the
work required. We recommend visiting an authorized Sprinter Dealer. In particular, work relevant
to safety or on safety-related systems must be carried out at a qualified specialist workshop. Problem Possible causes/consequences and
0050 SolutionsThe fuel tank has run
completely dry. There is air in the fuel system.
X
Bleed the fuel system . Fuel is
leaking from the
vehicle. G
Warning!
The fuel line or the fuel tank is damaged.
Leaking fuel creates a risk of fire or explosion.
X Switch off the ignition immediately.
X Remove the key from the ignition lock.
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop.220
Troubleshooting
Practical advice

Engine
Draining the fuel filter
If the 00BA
indicator lamp lights up, you must
drain the fuel filter.
! When the 00BA indicator lamp lights up,
drain the fuel filter with water separator
immediately. Otherwise, the engine may be
damaged.
0040Environmental note
When handling, storing and disposing of
diesel and diesel mixtures, please observe
the relevant regulations.
To this end, have the fuel filter with water
separator drained at a qualified specialist
workshop which
has

the necessary specialist
knowledge and tools to carry out the work
required, e.g. an authorized Sprinter Dealer.
The fuel filter with water separator is in the
engine compartment. X
Apply the parking brake and move the
automatic
transmission selector

lever to P.
X Switch off the diesel engine and open the
hood ( Y page 168).
X Place a suitable receptacle under drain
hose 0046.
X Turn the key to position 2 in the ignition
lock.
X Open drain plug 0047
immediately until
liquid
flows out of drain hose 0046. Make sure that the liquid flows into the receptacle under
drain hose
0046.
X Screw in drain plug 0047 as soon as
approximately 0.2 US qt (0.2 l) of liquid have been collected.
i The electric fuel pump stops the flow of
liquid automatically after 30 seconds.
X After draining, turn the key back to
position

0 in the ignition lock.
X Dispose of the liquid in an environmentally
responsible manner.
0040Environmental note
Have the drained liquid disposed of at a
qualified specialist workshop, e.g. an
authorized Sprinter Dealer.
X Drain the fuel filter again if the 00BA
indicator lamp remains lit.
! If the
00BA

indicator lamp remains lit even
after draining for the second time, have the
cause checked immediately at a qualified
specialist workshop, e.g. at an authorized
Sprinter Dealer. Bleeding the fuel system
Wheels and tires
General notes
The vehicle is equipped either with a spare
wheel or with

Premium tire sealant. The spare
wheel is under the rear of the vehicle
(Y page 185). The Premium tire sealant is
located in the stowage compartment in the
right-hand door sill ( Y page 184). G
Warning
Defective or worn tires, and underinflated or
overinflated tires, can cause significant
changes in the

vehicle's handling and braking
characteristics. There is an increased risk of
an accident. Wheels and tires
221
Practical advice
Z

Tire sealant bottle for twin tires
006E
Valve
006F Tire sealant bottle with hook, hose and
angled connecting piece
X Shake tire sealant bottle 006F.
X Unscrew and remove the cap from valve
006E of tire sealant bottle 006F.
X Push angled connecting piece 0047 located
on hose 008A
of the tire inflation compressor
as far as it will go onto valve 006E of tire
sealant bottle 006F and fix in place.
The following steps differ depending on the
vehicle tires.
R Single tire (Y page 224)
R Twin tires, inner wheels ( Y page 225)
R Twin tires, outer wheels (
Y page 226)
Single tire 0070
Hook
0071 Button
0072 Lever 0073
Valve core extractor
0074 Tire valve
X Pull knob 0071 out of valve core extractor
0073 as far as it will go.
X Remove the cap from valve 0074 on the
defective tire.
X Hook tire sealant bottle 006F into the upper
vent hole in the wheel using hook 0070.
X Keep pressing lever 0072, place valve core
extractor 0073 firmly onto tire valve 0074 and
then release lever 0072.
X Press knob 0071 into the valve core of valve
0074, turning it gently as you do so, until the
shaft of valve core extractor 0073 engages.
X Turn knob 0071 counter-clockwise until the
valve core is unscrewed.
X Pull knob 0071 out of valve core extractor
0073 as far as it will go.
This pulls
the
valve core into the valve core
extractor and seals it against the valve core
extractor stop.
X Make sure that the pressure release screw
on pressure gauge 0086 is closed.
X Connect connector 0087 to the 12 V socket
(12 V, 25 A, 300 W) on the center console
(Y page 133).
! Only use the 12 V socket on the center
console to connect the electric air pump.
You could otherwise damage the vehicle's
electrics.
X Start the engine.
X Press I on tire inflation compressor
switch 0046.
The tire inflation compressor is activated.
The tire sealant

is then pumped into the tire
and the tire pressure is increased. Let the
tire inflation compressor run for at least 10
minutes until tire sealant bottle 006F is
completely empty and the tire pressure is
at least 43.5 psi (3.0 bar). 224
Wheels and tires
Practical advice

X
Hook tire sealant bottle 006F into the upper
vent hole in the wheel using hook 0072.
X Push angled connecting piece 0074 located
on the hose of tire sealant filler bottle 006F
as far
as
it will go on to valve core extractor
0071 and fix it in place.
X Make sure that the pressure release screw
on pressure gauge 0086 is closed.
X Connect connector 0087 to the 12 V socket
(12 V, 25 A, 300 W) on the center console
(Y page 133).
! Only use the 12 V socket on the center
console to connect the electric air pump.
You could otherwise damage the vehicle's
electrics.
X Start the engine.
X Press I on tire inflation compressor
switch 0046.
The tire inflation compressor is activated.
The tire
sealant

is then pumped into the tire
and the tire pressure is increased. Let the
tire inflation compressor run for at least 10
minutes until tire sealant bottle 006F is
completely empty and the tire pressure is
at least 43.5 psi (3.0 bar).
! Do not
run

the electric air pump for longer
than 20 minutes without a break; otherwise
it may overheat.
The air pump can be used again once it has
cooled down.
X Inflate the tire using the tire inflation
compressor until the recommended tire
pressure ( Y page 281) is reached.
X Then, press 0 on tire inflation compressor
switch 0046.
The tire inflation compressor is
deactivated.
X Slide knob 0073 quickly to the stop in valve
core extractor 0071.
X Turn knob 0073 clockwise
until
the valve core
is firmly screwed into tire valve 0075.i
Do not pull the valve core extractor from
the tire valve while the valve core is
unscrewed from the

tire valve. Tire sealant
could otherwise escape and make you
dirty.
The tire sealant is water-soluble. If tire
sealant escapes, you can wash it away with
water.
X Pull knob 0073 out of valve core extractor
0071 as far as it will go.
X Unscrew valve core extractor 0071 counter-
clockwise from tire valve 0075.
X Screw valve extension 0070 onto tire valve
0075 and tighten it.
X Screw the valve cap onto valve extension
0070.
After filling with tire sealant, ( Y page 228).
Twin tires, outer wheel The tire valve is located on the inside of the
outer wheel and should be positioned
horizontally on the left side of the wheel for
the repair process.
Valve tool with handle and turning piece226
Wheels and tires
Practical advice