2012 MERCEDES-BENZ SPRINTER display
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Display messages Possible causes/consequences and
0050 SolutionsThe exhaust gas aftertreatment system is defective or an
emissions-relevant malfunction has occurred. The defect or
malfunction can result in damage to the exhaust gas
aftertreatment system.
X
Visit a qualified specialist workshop immediately. 009B
StArtS RE xx In addition, the yellow
00E4 DEF indicator lamp lights up and a
warning tone sequence sounds.
The DEF supply has dropped below the 0.8 US gal (3.0 l) reserve
mark.
After the message appears for the first time, the remaining DEF
supply will last for approximately 1200 miles (1900 km). The
engine can then only be started another sixteen times.
The
number of remaining engine starts xx (16 to 0) is shown in the
message every time the engine is started. Once the number 0 is
shown, the yellow 00BB engine diagnosis indicator lamp lights up
and the engine can no longer be started.
X Add at least 2.0 US gal (7.6 l) of DEF (Y page 143).
After topping up, the system check takes approximately
20 seconds. The 00E4 DEF indicator lamp then goes out.Text messages on vehicles with steering wheel buttons
Display messages Possible causes/consequences and
0050 SolutionsABS
Visit workshop
G
Warning!
ABS has been deactivated due to a malfunction. ESP ®
, ASR and
BAS, as well as cruise control, have also been deactivated as a
result.
The brake system is still available with complete brake boosting
effect but without ABS.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. ABS
Unavailable
G
Warning!
ABS is temporarily unavailable. Self diagnosis may not have been
completed yet.
The brake system
is still available with the normal braking effect.
X Drive a short distance at a speed above 13 mph (20 km/h).
ABS is available again if the display message goes out. Troubleshooting
201
Practical advice Z
Page 204 of 292
Display messages Possible causes/consequences and
0050 SolutionsABS
Unavailable
G
Warning!
ABS has been deactivated due to undervoltage. The battery might
not be charging.
The brake system
is still available with the normal braking effect.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. Check Diesel
Exhaust Fluid see
Operator's Manual The Diesel Exhaust Fluid (DEF) supply has dropped below
1.5 US gal (5.5 l).
After the message appears for the first time and under normal
driving conditions, the remaining DEF supply will last for
approximately 1000 miles (1600 km).
After
that, the 0.8 US gal (3.0 l) reserve mark is reached. A warning
tone sequence sounds. The engine can then only be started
another sixteen times.
X add DEF supply ( Y page 143).
After topping up, the system check takes approximately
20 seconds. The display message then disappears. Check Diesel
Exhaust Fluid see
Operator's Manual If the yellow
00BB engine diagnosis indicator lamp lights up in
addition, the DEF reducing agent is contaminated, diluted or not
compliant with ISO 22241.
After the message appears for the first time, and under normal
driving conditions, you can continue driving for approximately
50 miles
(80 km). After this, a warning tone sequence sounds. The
engine can then only be started another sixteen times.
Have the DEF tank cleaned and refilled at a qualified specialist
workshop as soon as possible. ESP
Visit workshop
G
Warning!
ESP ®
has been deactivated due to a malfunction. This also
deactivates cruise control.
The vehicle's stability is no longer automatically regulated at an
early stage. Engine power output may be reduced.
X Drive on carefully.
X Visit a qualified specialist workshop immediately.202
Troubleshooting
Practical advice
Page 205 of 292
Display messages Possible causes/consequences and
0050 SolutionsESP
Unavailable
ESP
®
has been deactivated due to undervoltage. This also
deactivates cruise control.
The battery might not be charging.
The vehicle's stability is no longer automatically regulated at an
early stage. Engine power output may be reduced.
X Drive on carefully.
X Visit a qualified specialist workshop as soon as possible. Tire pres.
Adj. pres. The pressure in one or more tires is too low or there is a significant
difference between tire pressures on individual wheels.
X
Check the tire pressure at the next opportunity and correct it if
necessary ( Y page 281). Tire pres.
monitor
inoperative The tire pressure monitor has malfunctioned.
X
Have the tire pressure monitor and the wheels checked at a
qualified specialist workshop. Tire press.
monitor currently
unavail. The tire pressure monitor function is temporarily unavailable due
to radio interference or undervoltage.
X
As soon as the causes have been remedied, the tire pressure
monitor activates itself automatically. Tire press.
monitor
inoperative No
wheel sensors The tire pressure monitor is not receiving signals from one or more
wheels because:
R
a wheel has
been replaced with the spare wheel without wheel
electronics.
R the maximum temperature on one of the wheel electronics units
has been exceeded.
R the wheel electronics are malfunctioning.
X Have wheels with suitable wheel electronics units installed at a
qualified specialist workshop. Cruise control
Visit workshop Cruise control has been deactivated due to a malfunction.
X
Have cruise control checked at a qualified specialist workshop. SRS
Restraint system
Visit workshop
G
Warning!
The restraint systems have malfunctioned. The air bags or belt
tensioners could be triggered unintentionally or might not be
triggered at all in the event of an accident.
X Drive on carefully.
X Visit a qualified specialist workshop as soon as possible. Troubleshooting
203
Practical advice Z
Page 206 of 292
Symbol messages on vehicles with steering wheel buttons
Display messages Possible causes/consequences and
0050 Solutions00E4
xx
starts remaining The Diesel Exhaust Fluid (DEF) supply has dropped below the
0.8 US gal (3.0 l) reserve mark.
After the message appears for the first time, the remaining DEF
supply will last for approximately 1200 miles (1900 km). The
engine can then only be started another twenty times.
The
number
of remaining engine starts xx (20 to 0) is shown in the
message every time the engine is started. Once the number 0 is
shown, the yellow 00BB engine diagnosis indicator lamp lights up
and the engine can no longer be started.
X Add at least 2.0 US gal (7.6 l) of DEF (Y page 143).
After topping up, the system check takes approximately
20 seconds. The display message then disappears. 00E4
xx
starts remaining In addition, the yellow
00BB engine diagnosis
indicator lamp lights
up.
After the message appears for the first time, the engine can only
be started another twenty times.
The number of remaining engine starts xx (20 to 0) is shown in the
message every time the engine is started. Once the number 0 is
shown, the engine can no longer be started. The DEF reducing agent is contaminated, diluted or is not
compliant with ISO 22241.
X
Have the DEF tank cleaned and refilled at a qualified specialist
workshop as soon as possible. The exhaust gas aftertreatment system is defective or an
emissions-relevant malfunction has occurred. The defect or
malfunction can result in damage to the exhaust gas
aftertreatment system.
X
Visit a qualified specialist workshop immediately. 003D
Visit workshop G
Warning!
ASR has been deactivated due to a malfunction.
The engine power output may then be lower.
X Drive on carefully.
X Visit a qualified specialist workshop immediately.204
Troubleshooting
Practical advice
Page 207 of 292
Display messages Possible causes/consequences and
0050 Solutions003D
Visit workshop G
Warning!
BAS has been deactivated due to a malfunction.
The brake system continues to function normally, but without
electronic support.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. 003D
Unavailable ASR and BAS have been deactivated due to undervoltage.
The battery might not be charging.
The brake system
is still available with the normal braking effect.
X Drive on carefully.
X Visit a qualified specialist workshop immediately. 003F
Battery/
Alternator Visit
workshop The battery is not being charged. This could be caused by a
defective alternator or a torn poly-V-belt.
X
Pull over immediately, paying attention to road and traffic
conditions.
X Check the poly-V-belt.
If it is torn: do not drive any further. Consult the nearest
qualified specialist workshop.
If it is undamaged: have the vehicle checked as soon as
possible at a qualified specialist workshop. 0026
Brake wear Visit
workshop G
Warning!
The brake pads/linings have reached their wear limit.
X Have the brake pads/linings replaced as soon as possible at a
qualified specialist workshop. 0065
Brake fluid Visit
workshop G
Warning!
There is insufficient brake fluid in the brake fluid reservoir.
X Pull over immediately, paying attention to road and traffic
conditions.
X Check the brake fluid level in the supply reservoir
(Y page 170).
X If the brake fluid level is below the MIN mark: do not drive any
further.
X Do not add brake fluid. This will not rectify the problem.
X Consult a qualified specialist workshop. Troubleshooting
205
Practical advice Z
Page 208 of 292
Display messages Possible causes/consequences and
0050 Solutions0065
Brake force
distribution G
Warning!
EBD has been deactivated due to undervoltage.
The battery might not be charging.
The rear wheels
could lock sooner than expected when you apply
the brakes.
X Pull over immediately, paying attention to road and traffic
conditions.
X Do not continue driving.
X Visit a qualified specialist workshop. 0065
Brake force
distribution Visit
workshop G
Warning!
EBD has malfunctioned.
The rear wheels
could lock sooner than expected when you apply
the brakes.
X Pull over immediately, paying attention to road and traffic
conditions.
X Do not continue driving.
X Consult a qualified specialist workshop. 0066
Parking brake
Release brake A warning tone also sounds.
You are driving with the parking brake applied.
X
Release the parking brake ( Y page 112).0082
Seatbelt sys.
Visit workshop G
Warning!
The belt system has malfunctioned.
X Visit a qualified specialist workshop as soon as possible. 00AE
Coolant Stop,
turn
engine off The coolant temperature is too high.
X
Pull over immediately, paying attention to road and traffic
conditions.
X Consult a qualified specialist workshop. 00AE
Coolant Stop,
turn
engine off The coolant temperature is too high.
If the vehicle is stopped after being subjected to extreme loads
(e.g. driving in mountainous terrain, trailer towing, etc.), this
display message may be shown when the ignition is switched on
or the engine is restarted.
X
Run the engine for approximately one minute at idling speed.
X Consult a qualified specialist workshop if the display message
continues to be shown.206
Troubleshooting
Practical advice
Page 209 of 292
Display messages Possible causes/consequences and
0050 Solutions00BE
Check coolant
level The coolant level is too low.
Never run the engine if the coolant level is too low. The engine
could overheat and be damaged.
X
Add coolant, observing the warning notes while doing so
(Y page 169).
X Have the coolant system checked at a qualified specialist
workshop if the
coolant needs topping up more often than usual.003E
Hood open You are already driving at walking pace, even though the hood is
not closed.
X
Close the hood. 00B4
Engine oil
Add
1.0
quart(Canada: 1.0
liter) The oil level is too low.
X
Check the oil level the next time you refuel ( Y page 171), and
top up the oil. 00B4
Engine oil level
Not when eng.
running You want to check the oil level even though the engine is running.
X
Switch off the engine.
X Check the oil level (Y page 171). 00B4
Engine oil level
Reduce oil level You have added too much engine oil. There is a risk of damaging
the engine or catalytic converter.
X
Siphon off excess oil until the oil is at the specified level.
Observe the legal requirements. 00B4
Engine oil level
Stop, turn engine
off There is not enough oil, or no oil in the engine. There is a danger
of engine damage.
X
Pull over immediately, paying attention to road and traffic
conditions.
X Check the oil level with the oil dipstick ( Y page 172).
If the oil level is OK: have the malfunction repaired
immediately at a qualified specialist workshop.
If the oil
level is too low: have the vehicle towed to a qualified
specialist workshop. 00B4
Oil sensor Visit
workshop The measuring system is malfunctioning.
X
Have the measuring system checked at a qualified specialist
workshop. 006D
Please enter PIN: You have not yet entered your PIN in the mobile phone.
X
Enter the PIN for the SIM card. Troubleshooting
207
Practical advice Z
Page 210 of 292
Display messages Possible causes/consequences and
0050 Solutions0063
Check tire(s) The pressure of one or more tires has dropped significantly. If the
tire pressure monitor
has detected the affected wheel, the wheel
position is also displayed.
X Pull over immediately, paying attention to road and traffic
conditions.
X Check the tires.
X Repair or change the wheel if necessary ( Y page 222).
X Check the tire pressure and correct it if necessary
(Y page 280).
The display message disappears automatically after driving for
a few minutes with the corrected tire pressure. 0063
Warning Tire
defect One or more tires is losing air rapidly. If the tire pressure monitor
has detected the affected wheel, the wheel position is also
displayed.
X
Stop the vehicle without making any sudden steering or braking
maneuvers, paying attention
to the traffic conditions as you do
so.
X Repair or change the wheel (Y page 222). 0039
Check Immobilizer
Visit workshop The key is no longer working.
X
Visit a qualified specialist workshop. 00B7
Reserve fuel
Drive
to a gas station The fuel level has fallen into the reserve range.
X
Refuel at the nearest gas station ( Y page 142).003E
Doors open You are already driving at walking pace, even though not all the
doors are closed.
X
Close the doors. 00BA
Water in fuel
Visit workshop The water that has collected in the water separator has reached
the maximum level.
X
Drain the water separator ( Y page 221).00BD
Check wash. fluid
level The washer fluid level has dropped to approximately
1
/ 3 of the
reservoir capacity.
X Add washer fluid ( Y page 171).208
Troubleshooting
Practical advice