2012 MERCEDES-BENZ S-CLASS SEDAN brake

otherwise lead to increased wear and
damage to the major assemblies or the
vehicle.
Driving abroad
An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any
authorized Mercedes-Benz Center.
Care
Notes on care
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz.
GWARNING
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle's doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Exterior care
Automatic car wash
GWARNING
Braking efficiency is reduced after washing
the vehicle. This could cause an accident. For
this reason, you must drive particularly
carefully after washing the vehicle until the
brakes have dried.
You can wash the vehicle in an automatic car
wash from the very start.
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
! In car washes with a towing mechanism,
make sure that the automatic transmission
is in transmission position N, otherwise the
vehicle could be damaged.
R Vehicles with a SmartKey:
Do not remove the SmartKey from the
ignition lock. Do not open the driver's
door or front-passenger door when the
engine is switched off. Otherwise, the
automatic transmission selects park
466CareMaintenance and care

position P automatically and locks the
wheels. You can prevent this by shifting
the automatic transmission to N
beforehand.
R Vehicles with KEYLESS-GO:
Do not open the driver's door or front-
passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position P
automatically and locks the wheels.
Observe the following to make sure that the
automatic transmission stays in position N:XMake sure the vehicle is stationary and the
ignition is switched off.XTurn the key to position 2(Y page 307) in
the ignition lock.
Use the SmartKey instead of the Start/
Stop button on vehicles with KEYLESS-GO.XDepress and hold the brake pedal.XShift the automatic transmission to
position N.XRelease the brake pedal.XRelease the electric parking brake.XSwitch off the ignition and leave the
SmartKey in the ignition lock.
! Make sure that:
R the side windows and the sliding sunroof
are fully closed.
R the ventilation/heating is switched off
(the OFF button has been pressed).
R the windshield wiper switch is in position
0 .
Otherwise, the vehicle might be damaged.
After using an automatic car wash, wipe off
wax from the windshield and the wiper
blades. This will prevent smears and reduce
wiping noises caused by residue on the
windshield.
Washing by hand
In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in all
countries concerned.XDo not use hot water and do not wash the
vehicle in direct sunlight.XUse a soft sponge to clean.XUse a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.XThoroughly hose down the vehicle with a
gentle jet of water.XDo not point the water jet directly towards
the air inlet.XUse plenty of water and rinse out the
sponge frequently.XRinse the vehicle with clean water and dry
thoroughly with a chamois.XDo not let the cleaning agent dry on the
paintwork.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
Power washers
GWARNING
Do not use power washers with circular-jet
nozzles (dirt grinders) to clean your vehicle, in
particular the tires. You could otherwise
damage the tires and cause an accident.
! Always maintain a distance of at least
11.8 in (30 cm) between the vehicle and the
power washer nozzle. Information about
the correct distance is available from the
equipment manufacturer.
Move the power washer nozzle around
when cleaning your vehicle.
Do not aim directly at any of the following:
R tires
R door gaps, roof gaps, joints, etc.
R electrical components
R battery
R connectors
R lights
R seals
Care467Maintenance and careZ

Rtrim
R ventilation slots
Damaged seals or electrical components
can lead to leaks or failures.
Cleaning the wheels
! Do not use acidic wheel cleaning products
to remove brake dust. This could damage
wheel bolts and brake components.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Cleaning the paintwork
Scratches, corrosive deposits, areas affected
by corrosion and damage caused by
inadequate care cannot always be completely
repaired. In such cases, visit a qualified
specialist workshop.
XRemove dirt immediately, where possible,
while avoiding rubbing too hard.XSoak insect remains with insect remover
and rinse off the treated areas afterwards.XSoak bird droppings with water and rinse
off the treated areas afterwards.XRemove coolant, brake fluid, tree resin,
oils, fuels and greases by rubbing gently
with a cloth soaked in petroleum ether or
lighter fluid.XUse tar remover to remove tar stains.XUse silicone remover to remove wax.
! Do not affix:
R stickers
R films
R magnetic plates or similar items
to painted surfaces. You could otherwise
damage the paintwork.
If water no longer forms "beads" on the paint
surface, use the paint care products
recommended and approved by Mercedes-
Benz. This is the case approximately every
three to five months, depending on the
climate conditions and the care product used.
If the dirt has penetrated the paint surface or
if the paintwork has become dull, then the
paintwork should be cleaned. For cleaning,
please use the paint cleaner recommend and
approved by Mercedes Benz.
Do not use these care products in the sun or
on the hood while the hood is hot.XUse a suitable touch-up stick, e.g. MB
Touch-Up Stick, to repair slight damage to
the paintwork quickly and provisionally.
Matte finish care
If your vehicle has a clear matte finish,
observe the following instructions in order to
avoid damage to the paintwork due to
incorrect care.
These notes also apply to light alloy wheels
with a clear matte finish.
! Never polish the vehicle or the light alloy
wheels. Polishing causes the finish to
shine.
! The following may cause the paint to
become shiny and thus reduce the matte
effect:
R Vigorous rubbing with unsuitable
materials.
R Frequent use of car washes.
R Washing the vehicle in direct sunlight.
! Never use paint cleaner, buffing or
polishing products, or gloss preserver, e.g.
wax. These products are only suitable for
high-gloss surfaces. Their use on vehicles
with matte finish leads to considerable
surface damage (shiny, spotted areas).
468CareMaintenance and care

Flat tire
Preparing the vehicle
Your vehicle may be equipped with a
"Minispare" emergency spare wheel or
MOExtended tires (tires with run-flat
properties) ( Y page 480).
i Vehicle preparation is not necessary on
vehicles with MOExtended tires.
XStop the vehicle on solid, non-slippery and
level ground, as far away as possible from
traffic.XSwitch on the hazard warning lamps.XApply the electric parking brake manually
( Y page 328).XBring the front wheels into the straight-
ahead position.XMove the DIRECT SELECT lever to position
P .XSwitch off the engine.XVehicles without KEYLESS-GO: remove
the SmartKey from the ignition lock.XVehicles with KEYLESS-GO: open the
driver's door.
The on-board electronics have status 0,
which is the same as the SmartKey having
been removed.XVehicles with KEYLESS-GO: remove the
Start/Stop button from the ignition lock
( Y page 307).XAll occupants must get out of the vehicle.
Make sure that they are not endangered as
they do so.XMake sure that no one is near the danger
area while a wheel is being changed.
Anyone who is not directly assisting in the
wheel change should, for example, stand
behind the barrier.XGet out of the vehicle. Pay attention to
traffic conditions when doing so.XClose the driver's door.Changing a wheel and mounting the
spare wheel
Preparing the vehicle
When using an emergency spare wheel or a
spare wheel of a different size, you must not
exceed the maximum speed of 50 mph
(80 km/h).
GWARNING
The wheel or tire size as well as the tire type
of the spare wheel or emergency spare wheel
and the wheel to be replaced may differ.
Mounting an emergency spare wheel may
severely impair the driving characteristics.
There is a risk of an accident.
To avoid hazardous situations:
R adapt your driving style accordingly and
drive carefully.
R never install more than one spare wheel or
emergency spare wheel that differs in size.
R only use a spare wheel or emergency spare
wheel of a different size briefly.
R do not switch ESP ®
off.
R have a spare wheel or emergency spare
wheel of a different size replaced at the
nearest qualified specialist workshop.
Observe that the wheel and tire dimensions
as well as the tire type must be correct.
i Vehicles without a spare wheel/
emergency spare wheel are not equipped
with a tire-change tool kit at the factory. For
more information on which tools are
required to perform a wheel change on your
vehicle, e.g. wheel chock, lug wrench or
alignment bolt, consult an authorized
Mercedes-Benz Center.
XPrepare the vehicle as described
( Y page 475).XRemove the following items (depending on
the vehicle's equipment) from the stowage
well under the trunk floor:Flat tire475Breakdown assistanceZ

The following must be observed when raising
the vehicle:
R to raise the vehicle, only use the vehicle-
specific jack that has been tested and
approved by Mercedes-Benz. If used
incorrectly, the jack could tip over with the
vehicle raised.
R the jack is designed only to raise and hold
the vehicle for a short time while a wheel
is being changed. It is not suited for
performing maintenance work under the
vehicle.
R avoid changing the wheel on uphill and
downhill slopes.
R before raising the vehicle, secure it from
rolling away by applying the parking brake
and inserting wheel chocks. Never
disengage the parking brake while the
vehicle is raised.
R the jack must be placed on a firm, flat and
non-slip surface. On a loose surface, a
large, load-bearing underlay must be used.
On a slippery surface, a non-slip underlay
must be used, e.g. rubber mats.
R do not use wooden blocks or similar
objects as a jack underlay. Otherwise, the
jack will not be able to achieve its load-
bearing capacity due to the restricted
height.
R The maximum clearance between the
underside of the tire and the ground must
be 1.2 in (3 cm).
R never place your hands and feet under the
raised vehicle.
R never lie under the raised vehicle.
R never start the engine when the vehicle is
raised.
R never open or close a door or the trunk lid
when the vehicle is raised.
R make sure that no persons are present in
the vehicle when the vehicle is raised.XUsing lug wrench :, loosen the bolts on
the wheel you wish to change by about one
full turn. Do not unscrew the bolts
completely.
The jacking points are located just behind the
wheel housings of the front wheels and just
in front of the wheel housings of the rear
wheels (arrows).
! The jack is designed exclusively for
jacking up the vehicle at the jacking points.
Otherwise, your vehicle could be damaged.
XPosition jack = at jacking point ;.Flat tire477Breakdown assistanceZ

Wheel bolts for:
:All alloy wheels and the "Minispare"
emergency spare wheel for alloy wheels;"Minispare" emergency spare wheel for
steel wheels
! Always use wheel bolts : to fit the
"Minispare" emergency spare wheel with
light-alloy wheel. Using other wheel bolts
when fitting the "Minispare" emergency
spare wheel with light-alloy wheel could
damage the brake system.
Always use wheel bolts ; to fit the
"Minispare" emergency spare wheel with
steel wheel. Using other wheels when
fitting the "Minispare" emergency spare
wheel with steel wheel could damage the
brake system.
XClean the wheel and wheel hub contact
surfaces.
! To prevent damage to the paintwork, hold
the wheel securely against the wheel hub
while screwing in the first wheel bolt.
XSlide the emergency spare wheel onto the
alignment bolt and push it on.XTighten the wheel bolts until they are
finger-tight.XUnscrew the alignment bolt.XTighten the last wheel bolt until it is finger-
tight.
Lowering the vehicle
GWARNING
Tire pressure that is too high or too low can
lead to a blowout of the mounted emergency
spare wheel/spare wheel, particularly when
driving with a heavy load and increasing
speed. There is a risk of accident.
Check the tire pressure of the emergency
spare wheel or spare wheel and adjust it.
When doing so, observe the specified tire
pressure.
XTurn the crank of the jack counter-
clockwise until the vehicle is once again
standing firmly on the ground.XPlace the jack to one side.GWARNING
The wheels could work loose if the wheel nuts
and bolts are not tightened to the specified
tightening torque. There is a risk of accident.
Have the tightening torque immediately
checked at a qualified specialist workshop
after a wheel is changed.
Flat tire479Breakdown assistanceZ

XSecure the vehicle by applying the electric parking brake.XShift the transmission to position P.XSwitch off all electrical consumers (e.g. radio, blower, etc.).XOpen the hood ( Y page 458).
Position number A identifies the charged battery of the other vehicle or an equivalent jump-
starting device.
XRemove the cover from positive terminal :.XConnect positive terminal : on your vehicle to positive terminal ; of donor battery A
using the jumper cable, beginning with your own battery.XStart the engine of the donor vehicle and run it at idling speed.XConnect negative terminal = of donor battery A to ground point ? of your vehicle using
the jumper cable, connecting the jumper cable to donor battery A first.XStart the engine.XBefore disconnecting the jumper cables, let the engine run for several minutes.XFirst remove the jumper cables from ground point ? and negative terminal =, then from
positive terminal : and positive terminal ;, each time disconnecting from the battery on
your own vehicle first.XHave the battery checked at a qualified specialist workshop.
i Jump-starting is not considered to be a normal operating condition.
i Jumper cables and further information regarding jump starting can be obtained at any
qualified specialist workshop.
484Jump-startingBreakdown assistance

Towing and tow-starting
Important safety notes
GWARNING
Hybrid vehicles: be sure to read the "HYBRID"
supplement. Otherwise, you could fail to
recognize dangers.
GWARNING
If you tow the vehicle, you must use a rigid
towing bar if:
R the engine is not running.
R there is a brake system malfunction.
R there is a malfunction in the power supply
or the vehicle's electrical system.
The power assistance for the steering and the
brake force booster do not work when the
engine is not running. You will need more
force to steer and brake, you may have to
depress the brake pedal with maximum force.
Before towing away, make sure that the
steering can be moved and is not locked.
If you tow or tow-start another vehicle, its
weight must not exceed the maximum
permissible gross vehicle weight of your
vehicle.
GWARNING
The vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate HOLD and DISTRONIC PLUS if the
vehicle is to be towed.
It is better to have the vehicle transported
than to have it towed.
! The vehicle can be towed a maximum of
30 miles (50km). The towing speed of
30 mph (50 km/h) must not be exceeded.
If the vehicle has to be towed more than
30 miles ( 50km), the entire vehicle must be
raised and transported.
! Make sure that the electric parking brake
is released. If the electric parking brake is
faulty, visit a qualified specialist workshop.
! Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could
be damaged.
! Do not use the towing eye for recovery,
as this could damage the vehicle. If in
doubt, recover the vehicle with a crane.
! When towing, pull away slowly and
smoothly. If the tractive power is too high,
the vehicles could be damaged.
! Do not tow with sling-type equipment.
This could damage the vehicle.
! When towing vehicles with KEYLESS-GO,
use the key instead of the Start/Stop
button. Otherwise, the automatic
transmission may shift to position P when
the driver's or front-passenger door are
opened, which could lead to damage to the
transmission.
The automatic transmission must be in
position N when the vehicle is being towed.
The battery must be connected and charged.
Otherwise, you:
R cannot turn the SmartKey to position 2 in
the ignition lock
R cannot shift the automatic transmission to
position N
i Before the vehicle is towed, switch off the
automatic locking feature ( Y page 269).
You could otherwise be locked out when
pushing or towing the vehicle.
Installing/removing the towing eye
Installing the towing eye
XRemove the towing eye from the vehicle
tool kit ( Y page 474).GWARNING
The exhaust tail pipe may be hot. You could
burn yourself if you touch the tail pipe. Be
particularly careful when removing the rear
cover.
Towing and tow-starting485Breakdown assistanceZ