2012 MERCEDES-BENZ R-Class tow

U
Unlocking Emergency unlocking .......................81
From inside the vehicle (central
unlocking button) ............................. 80
V
Vanity mirror (in sun visor) .............. 265
Vehicle Correct use ...................................... 24
Data acquisition ............................... 25
Display message ............................ 234
Equipment ....................................... 21
Individual settings ..........................205
Limited Warranty ............................. 25
Loading .......................................... 333
Locking (in an emergency) ...............81
Locking (SmartKey) .......................... 73
Lowering ........................................ 309
Maintenance .................................... 22
Parking for a long period ................ 164
Pulling away ................................... 147
Raising ........................................... 305
Reporting problems .........................24
Towing away .................................. 315
Transporting .................................. 316
Unlocking (in an emergency) ...........81
Unlocking (SmartKey) ......................73
Vehicle battery
see Battery (vehicle)
Vehicle dimensions
see Technical data
Vehicle emergency locking ................ 81
Vehicle identification number see VIN
Vehicle identification plate .............. 353
Vehicle level (display message) ....... 229
Vehicle tool kit .................................. 296
Vehicle weights see Technical data
Video (DVD) ........................................ 204
Video DVD (on-board computer) ...... 204
VIN ...................................................... 353
W
Warning and indicator lamps ABS ................................................ 240
Brakes ........................................... 239
Check Engine ................................. 244
Cruise control ................................ 171
Distance warning ........................... 245
ESP ®
.............................................. 241
ESP ®
OFF ....................................... 242
Fuel tank ........................................ 244
LIM (DISTRONIC) ........................... 175
Overview .......................................... 30
Reserve fuel ................................... 244
Seat belt ........................................ 238
SRS ................................................ 243
Tire pressure monitor ....................245
Warranty ............................................ 352
Washer fluid Display message ............................ 236
see Windshield washer system
Weight
see Technical data
Wheel bolt tightening torque ........... 309
Wheel chock ...................................... 304
Wheels Changing/replacing .......................346
Changing a wheel .......................... 303
Checking ........................................ 323
Cleaning ......................................... 289
Important safety notes ..................322
Mounting a wheel .......................... 307
Removing a wheel ..........................306
Storing ........................................... 347
Tightening torque ........................... 309
Wheel size/tire size .......................347
Window curtain air bag ....................... 43
Windows Cleaning ......................................... 291
see Side windows
Windshield
Defrosting ...................................... 138
Infrared reflective .......................... 279
Windshield washer system .............. 285
Notes ............................................. 360
Windshield wipers
Problem (malfunction) ...................126
Rear window wiper ........................125Index19

Rhode Island and Vermont Emission
Control Systems Warranty
R State Warranty Enforcement Laws (Lemon
Laws)
Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18 000 miles
(approximately 29 000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1)the same substantial defect or
malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair.(2)the same substantial defect or
malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified Mercedes-Benz in writing of the
need for its repair.(3)the vehicle is out of service by reason of
repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350
Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet.
Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio.
In accordance with standard program
guidelines, Roadside Assistance provides
vehicle service up to a reasonable distance
from the next paved road. We will make every
effort to assist in a breakdown situation.
However, the accessibility of your vehicle will
be determined by our authorized Mercedes-
Benz Service technician or the tow service
provider on a case-by-case basis.
Additional charges may be applicable for a
breakdown location determined not to be a
reasonably accessible roadside location as
determined by our authorized technician and
tow service provider.
22Introduction

Change of address or ownership
In the event of a change of address, please
send us the "Change of Address Notice"
found in the Service and Warranty
Information Booklet, or simply call the
Mercedes-Benz Customer Assistance Center
(in the USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (in Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner.
If you bought this vehicle used, be sure to
send in the "Notice of Purchase of Used
Truck" found in the Service and Warranty
Information Booklet, or call the Mercedes-
Benz Customer Assistance Center (in the
USA) at
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (in Canada) at
1-800-387-0100.
Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Operating safety
Safety notes
GWARNING
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because the
vehicle's electronic components are
interconnected, any modifications made may
produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of your
vehicle.
Contact an authorized Mercedes-Benz Center
for repairs or modifications to electronic
components.
Other improper work or modifications on the
vehicle could also have a negative impact on
the operating safety of the vehicle.
Some safety systems only function when the
engine is running. You should therefore never
turn off the engine while driving.
GWARNING
Heavy blows against the vehicle underbody or
tires/wheels may cause serious damage and
impair the operating safety of your vehicle.
Such blows can be caused, for example, by
running over an obstacle, road debris or a
pothole.
If you feel a sudden significant vibration or
ride disturbance, or you suspect that damage
to your vehicle has occurred:
R turn on your hazard warning flashers.
R slow down carefully.
R drive with caution to an area which is a safe
distance from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized Mercedes-Benz Center or other
qualified maintenance or repair facility for
further inspection or repairs.
Introduction23Z

Center console, lower sectionFunctionPageHStowage compartment248IStowage tray248JStowage compartment248KCup holder263FunctionPageLStowage compartment248Ashtray265Cigarette lighter266Center console33At a glance

For more information about releasing the seat
belt with release button ?, see "Releasing
seat belts" ( Y page 54).
Seat belt adjustment
The seat-belt adjustment function adjusts the
driver's and front-passenger seat belt to the
upper body of the occupants.
The belt strap is tightened slightly when:
R you engage the belt tongue in the belt
buckle and you then turn the SmartKey to
position 2 in the ignition lock.
R the SmartKey is in position 2 in the ignition
lock and you then engage the belt tongue
in the buckle.
The seat-belt adjustment will apply a
retraction force if any slack is detected
between the occupant and the seat belt. Do
not hold on to the seat belt tightly while it is
adjusting. You can switch the seat-belt
adjustment on and off in the on-board
computer ( Y page 209).
The seat-belt adjustment is an integral part of
the PRE-SAFE ®
convenience function. More
information about PRE-SAFE ®
can be found
in the "PRE-SAFE ®
(preventative occupant
protection)" section ( Y page 49).
Belt height adjustment
You can adjust the seat belt height on the
driver's seat and the front-passenger seat.
Adjust the height so that the upper part of the
seat belt is routed across the center of your
shoulder.
XTo raise: slide the belt sash guide upwards.
The belt sash guide engages in various
positions.XTo lower: press and hold belt sash guide
release :.XSlide the belt sash guide downwards.XRelease belt sash guide release : and
make sure that the belt sash guide has
engaged.
Releasing seat belts
XPress release button ?(Y page 53) and
guide belt tongue ; back towards belt
sash guide :.
!
Make sure that the seat belt is fully rolled
up. Otherwise, the seat belt or belt tongue
will be trapped in the door or in the seat
mechanism. This could damage the door,
the door trim panel and the seat belt.
Damaged seat belts can no longer fulfill
their protective function and must be
replaced. Consult an authorized Mercedes-
Benz Center.
Belt warning for the driver and front
passenger
Regardless of whether the driver and front
passenger have fastened their seat belts
already, the 7 seat belt warning lamp
lights up for 6 seconds after every engine
start. It then goes out if the driver and the
front passenger have fastened their seat
belts.
If the driver's seat belt is not fastened after
the engine is started, an additional warning
tone will sound. The warning tone goes out
after approximately six seconds or once the
driver's seat belt is fastened.
54Occupant safetySafety

If the driver or front passenger have not
fastened their seat belt after 6 seconds and
the doors are closed, the 7 seat belt
warning lamp lights up.
R until the driver or the front passenger have
fastened their seat belts
R if a vehicle speed of 15 mph(25 km/h) is
exceeded once, a warning tone with
increasing intensity sounds additionally for
a maximum of 60 seconds or until the driver
or front passenger have fastened their seat
belts.
If the driver or front passenger undo their seat
belts during the journey, the 7 seat belt
warning lamp lights up and the warning tone
sounds again.
The warning tone ceases even if the driver or
front passenger have still not fastened their
seat belt after 60 seconds. The 7 seat belt
warning lamp stops flashing but continues to
be lit.
Once the vehicle is stationary, the warning
tone is reactivated and the 7 seat belt
warning lamp starts to flash again if the
vehicle speed exceeds 15 mph(25 km/h)
once.
The 7 seat belt warning lamp only goes
out if:
R both the driver and the front passenger
have fastened their seat belts.
or
R the vehicle is stationary and a door is open.
i For more information on the 7 seat
belt warning lamp, see "Warning and
indicator lamps in the instrument cluster,
seat belt" ( Y page 238).Emergency Tensioning Devices, seat
belt force limiters
The seat belts for the following seats are
equipped with ETDs and seat belt force
limiters:
R driver's and front-passenger seat
R the outer seats in the second row
R the seats in the third row
The ETDs tighten the seat belts in an accident,
pulling them close against the body.
The ETDs do not correct incorrect seat
positions or incorrectly fastened seat belts.
The ETDs do not pull vehicle occupants back
towards the backrest.
Seat belt force limiters, when triggered, help
to reduce the peak force exerted by the seat
belt on the vehicle occupant.
The seat belt force limiters for the front seats
are synchronized with the front air bags.
These take on a part of the deceleration force.
Thus, the force exerted on the occupant is
distributed over a greater area.
The ETDs can only be activated when:
R the ignition is switched on.
R the restraint systems are operational; see
"SRS warning lamp" ( Y page 38)
R the belt tongue is engaged in the buckle on
each of the lap-shoulder belts in the front.
R the front-passenger seat is occupied and
the belt tongue is engaged in the buckle on
the front-passenger side.
The ETDs on the outside seats in the second
row and on the seats in the third row are
triggered independently of the lock status of
the seat belts.
The ETDs are triggered depending on the type
and severity of an accident:
R if, in the event of a head-on or rear-end
collision, the vehicle decelerates or
accelerates rapidly in a longitudinal
Occupant safety55SafetyZ

vehicle are turning at a speed of more than
9 mph (15 km/h).
You could therefore be locked out when:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a
dynamometer.
You can switch the automatic locking
function on and off using the on-board
computer ( Y page 208).
Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered ( Y page 69).
XTake the mechanical key out of the
SmartKey ( Y page 75).XInsert the mechanical key into the lock of
the driver's door as far as it will go.XTurn the mechanical key counter-clockwise
as far as it will go to position 1 and hold
it in this position.XPull the door handle beyond the first
resistance.
The locking knob pops up.
The door is unlocked.XTurn the mechanical key back and remove
it.XPull the door handle again.XInsert the mechanical key into the
SmartKey.
Locking the vehicle
If the vehicle can no longer be locked with the
SmartKey, you can lock it by taking the
following steps.
XClose the front-passenger door, the rear
door on the front-passenger side and the
tailgate.XOpen the driver’s door and the rear door on
the driver’s side.XPress the locking button on the driver’s
door ( Y page 80).
The locking knobs in the front-passenger
door and in the rear doors drop down.XPress down the locking knobs in the front-
passenger and rear doors manually, if
necessary.XClose the driver's door from the outside.XPress down the locking knob of the driver's
door by reaching in through the open rear
door.
i Make sure that you have the SmartKey on
your person and that it has not been left in
the vehicle.
XClose the rear door on the driver’s side.XMake sure that the doors and the tailgate
are locked.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed.
Cargo compartment
Important safety notes
Do not leave the SmartKey in the cargo
compartment. You could otherwise lock
yourself out.
Cargo compartment81Opening/closingZ

Adjusting seat fore-and-aft adjustment
(outer seats in the 2nd row of seats)XPull lever : in the direction of the arrow to
the pressure point and hold it in this
position.XSlide the seat forwards or backwards to the
desired position.XRelease lever :.
The seat engages audibly.
Adjusting the backrest angle
Outer seats, 2nd row
3rd row of seats
XPull lever : in the direction of the arrow to
the pressure point and hold it in this
position.XPress your back lightly against the backrest
to tilt it towards the rear.
or
XRelieve the pressure on the backrest to
allow it to fold forwards.XRelease lever : once the backrest is in the
desired position.XLean back firmly against the backrest to
ensure that it is engaged.
Adjusting the armrest (2nd row of
seats)
6-seat vehicles
You can fold the armrests in the 2nd row of
seats up, e.g. when loading the vehicle, and
adjust their height.
XTo fold up: fold the armrest up until it
engages in the vertical position.XTo adjust the height: gently push the
engaged armrest backwards to release it.XFirst fold the armrest all the way down to
its lowest position and then back up to the
desired position until it engages.
i If you want to lower the armrest, you must
first fold it up. Then adjust the height as
described above.
7-seat vehicles
The backrest of the center seat in the 2nd row
can be used as an armrest.
GWARNING
The folded second-row middle seat is
intended to serve as an armrest only. Do not
fold the second-row middle seat and allow
occupants to use the folded second-row
middle seat as a footrest while driving. All
vehicle occupants must keep both feet on the
floor in front of their seat. Otherwise,
occupants could slide under the seat belt in a
collision. If occupants slide under it, the belt
102SeatsSeats, steering wheel and mirrors