2012 MERCEDES-BENZ R-Class emergency towing

not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i An mbrace emergency call that has been
initiated automatically cannot be
terminated by the customer.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The Connecting Call message
appears on the multifunction display.
The audio output is muted.
Once a connection has been established, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R current location of the vehicle (as
determined by the GPS system)
R vehicle identification number
R information on the type of emergency
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If no vehicle occupant answers, an
ambulance is immediately sent to the
vehicle.GWARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection to the Mercedes-Benz Customer
Assistance Center was established, then the
mbrace system could not initiate an
emergency call (e.g. the relevant cellular
phone network is not available).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be
summoned by other means.
Making an emergency call
XTo initiate an emergency call
manually: press cover : briefly to open
it.XPress SOS button ; briefly.
The indicator lamp in SOS button ;
flashes until the emergency call is
concluded.XWait for a voice connection to the
Mercedes-Benz Customer Assistance
Center.XAfter the emergency call is ended, close
cover :.GWARNING
If you feel in any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Features271Stowing and featuresZ

Mercedes-Benz Customer Assistance Center
will automatically contact local emergency
officials with the vehicle's approximate
location if they receive an automatic SOS
signal and cannot make voice contact with the
vehicle occupants.
Roadside Assistance buttonXOpen the stowage compartment under the
armrest ( Y page 250).XPress and hold Roadside Assistance
button : for more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in Roadside Assistance button :
flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.XDescribe the type of assistance needed.
The Mercedes-Benz Customer Assistance
Center either sends a qualified Mercedes-
Benz technician or organizes for your vehicle
to be transported to the nearest authorized
Mercedes-Benz Center. You may be charged
for services such as repair work and/or
towing. Further details are available in your
mbrace manual.
i The mbrace system failed to initiate a
Roadside Assistance call if:
R the indicator lamp in Roadside
Assistance button : is flashing
continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.
XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on COMAND.
MB Info call button
XOpen the stowage compartment under the
armrest ( Y page 250).272FeaturesStowing and features

XPress and hold MB Info call button : for
more than two seconds.
This initiates a call to the Mercedes-Benz
Customer Assistance Center. The indicator
lamp in MB Info call button : flashes while
the connection is being established. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be established, the Call
Connected message appears in the
multifunction display.
If a cellular phone network is available and
there is sufficient GPS reception, the mbrace
system transmits data to the Mercedes-Benz
Customer Assistance Center, for example:
R current location of the vehicle
R vehicle identification number
i The COMAND display shows that an
mbrace call is active. During the call, you
can change to the navigation menu by
pressing the NAVI button on COMAND, for
example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants. You can
obtain information on how to operate your
vehicle's systems, on the location of the
nearest authorized Mercedes-Benz Center,
and on further products and services offered
by Mercedes-Benz USA.
Further details on the mbrace system can be
found under http://www.mbusa.com 33
.
Log in under "Owners Online".
i The mbrace system failed to initiate an
MB Info call if:
R the indicator lamp in MB Info call
button : is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This may be because the corresponding
mobile phone network is not available.
The Call Failed message appears in the
multifunction display.XTo end a call: press the ~ button on the
multifunction steering wheel.
or
XPress the corresponding button for ending
a phone call on COMAND.
Call priority
When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended. An emergency
call can only be terminated by the Mercedes-
Benz Customer Assistance Center. All other
calls can be ended by pressing the ~
button on the multifunction steering wheel or
the corresponding button for ending a
telephone call on COMAND.
Downloading destinations in COMAND
i Information on the components and
operating principles of COMAND can be
found in the separate COMAND operating
instructions.
33 USA only.Features273Stowing and featuresZ

XTurn retaining screw : counter-clockwise
and out of tool holder = and remove it.
i
If retaining screw : does not come out
immediately, turn tool holder = slightly
counter-clockwise.
Retaining screw : can then be unscrewed
with ease.
XTurn tool holder = approximately 180°, so
that the tire inflation compressor points
backwards.XRemove tool holder = from collapsible
spare wheel ;.XRemove collapsible spare wheel ; from
the emergency spare wheel well.
For further information on changing a wheel
and mounting the spare wheel, see
( Y page 299).
Stowing a used collapsible spare wheel
Take the following steps to stow a used
collapsible spare wheel. It will otherwise not
fit in the spare wheel well. Mercedes-Benz
recommends that you have this work carried
out at a qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
! Only place the collapsible spare wheel in
the vehicle when it is dry. Otherwise,
moisture may get into the vehicle.
XUnscrew the valve cap from the valve.XIf possible, unscrew the valve insert from
the valve and release the air.
i Fully deflating the tire can take a few
minutes.
XScrew the valve insert back into the valve.XScrew the valve cap back on.
In the spare wheel well, there are two
guides : to keep the collapsible spare wheel
in place.
XLay collapsible spare wheel ; in the
emergency spare wheel well.
i Make sure that collapsible spare
wheel ; is positioned on guides :
precisely.
XLay the tool holder in collapsible spare
wheel ; so that the electric air pump is
pointing towards the tailgate (Y page 296).XTurn the tool holder approximately 180°,
so that the electric air pump points
forwards.
The tool holder should now be positioned
in accordance with the instructions on the
installation position.XTurn the retainer screw on the collapsible
spare wheel clockwise into the tool holder
as far as it will go.XStow the jack in the vehicle tool kit.298Where will I find...?Breakdown assistance

Lowering the vehicleGWARNING
Pump up the collapsible spare wheel before
lowering the vehicle. You could otherwise
damage the wheel rim.
XPlace the ratchet wrench onto the hexagon
nut of the jack so that the letters AB are
visible.XTurn the ratchet wrench until the vehicle is
once again standing firmly on the ground.XPlace the jack to one side.XTighten the wheel bolts evenly in a
crosswise pattern in the sequence
indicated ( : to A ). The tightening torque
must be 110 lb-ft (150 Nm) .GWARNING
Have the tightening torque checked
immediately after a wheel is changed. The
wheels could come loose if they are not
tightened to a torque of 110 lb/ft
(150 Nm) .
XTurn the jack back to its initial position and
store it together with the rest of the vehicle
tool kit in the cargo compartment.XTransport the defective wheel in the cargo
compartment.
or
XDepending on the size of the wheel, you
may also be able to secure the defective
wheel in the emergency spare wheel well.
In this case, you must remove the stowagetray from the emergency spare wheel well
and store it securely in the cargo
compartment.
For further information on stowing the
collapsible spare wheel, see ( Y page 298).
i When you are driving with the collapsible
spare wheel mounted, the tire pressure
loss warning system or the tire pressure
monitoring system cannot function
reliably. Only restart the tire pressure loss
warning system/tire pressure monitoring
system when the defective wheel has been
replaced with a new wheel.
Vehicles with tire pressure monitoring
system: all mounted wheels must be
equipped with functioning sensors and the
defective wheel should no longer be in the
vehicle.
MOExtended tires (tires with run-flat
properties)
MOExtended tires (tires with run-flat
properties) allow you to continue driving your
vehicle even if one or more tires are entirely
deflated.
MOExtended tires may only be used in
conjunction with the activated tire pressure
loss warning system or with the activated tire
pressure monitoring system.
The maximum permissible distance which
can be driven in run-flat mode depends on the
load in the vehicle. You can drive 50 miles
(80 km) if the vehicle is partially laden and
18 miles (30 km) if it is fully laden.
The maximum permissible distance which
can be driven in run-flat mode is counted from
the moment the tire pressure loss warning
appears in the multifunction display.
You must not exceed a maximum speed of
50 mph (80 km/h).
Flat tire309Breakdown assistanceZ