2012 MERCEDES-BENZ R-CLASS FAMILY TOURER service

Welcome to the world of Mercedes-Benz
Before you drive off, please familiarize
yourself with your vehicle and read this
manual, especially the safety and warning
notes. This will help you to obtain the
maximum pleasure from your vehicle and
avoid endangering yourself and others.
The equipment or model designation of your
vehicle may differ according to:
R model
R order
R country variant
R availability
Mercedes-Benz is constantly updating its
vehicles to the state of the art.
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R design
R equipment
R technical features
Therefore, you cannot base any claims on the
illustrations or text content in this Operator's
Manual.
The following are integral components of the
vehicle:
R Operator's Manual
R Brief Instructions 1
R Service Booklet
R Equipment-dependent supplements
Keep these documents in the vehicle at all
times. When you sell the vehicle, always pass
the documents on to the new owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
A Daimler Company1 Canada only.2515845582
É2515845582.ËÍ

1, 2, 3 ...
115 V socket ...................................... 268
12 V socket see Sockets
4ETS (Electronic Traction System) .... 66
A
ABS (Anti-lock Braking System) Display message ............................ 214
Function/notes ................................ 65
Important safety notes ....................65
Warning lamp ................................. 240
Activating/deactivating cooling
with air dehumidification ................. 135
Active service system PLUS see ASSYST PLUS service interval
display
Adaptive Damping System (ADS) ..... 181
Additives (engine oil) ........................ 358
Adjusting the armrest (2nd row of
seats) .................................................. 102
ADS (Adaptive Damping System) ..... 181
Air bags Display message ............................ 220
Front air bag (driver, front
passenger) ....................................... 42
Important safety notes ....................40
Safety guidelines ............................. 39
Side impact air bag ..........................42
Window curtain air bag ....................43
Air-conditioning system
see Climate control
Air filter (display message) .............. 228
AIRMATIC (display message) ............ 229
AIRMATIC package ............................ 180
Air pressure see Tire pressure
Air vents
Important safety notes ..................141
Rear ............................................... 142
Setting ........................................... 141
Setting the center air vents ...........141
Setting the side air vents ...............141
Alarm system
see ATA (Anti-Theft Alarm system)
Anti-lock Braking System
see ABS (Anti-lock Braking System)
Anti-Theft Alarm system
see ATA (Anti-Theft Alarm system)
Anti-theft system
ATA (Anti-Theft Alarm system) .........69
Ashtray ............................................... 265
ASSYST PLUS see ASSYST PLUS service interval
display
ATA (Anti-Theft Alarm system)
Activating/deactivating ...................69
Function ........................................... 69
Switching off the alarm ....................69
Audio menu (on-board computer) .... 203
Audio system see separate operating instructions
Authorized Mercedes-Benz Center
see Qualified specialist workshop
AUTO lights
Display message ............................ 225
see Lights
Automatic headlamp mode .............. 115
Automatic transmission Automatic drive program ...............154
Changing gear ............................... 152
DIRECT SELECT lever .....................150
Display message ............................ 234
Driving tips .................................... 153
Emergency running mode ..............156
Kickdown ....................................... 153
Problem (malfunction) ...................156
Program selector button ................153
Pulling away ................................... 147
Shift ranges ................................... 154
Starting the engine ........................146
Steering wheel paddle shifters ......153
Trailer towing ................................. 153
Transmission position display ........151
Transmission positions ..................152
Automatic transmission
emergency mode ............................... 1564Index

Coolant (engine)Checking the level .........................285
Display message ............................ 225
Notes ............................................. 359
Temperature gauge ........................ 202
Cooling
see Climate control
Crash-responsive emergency
lighting ............................................... 119
Cruise control Cruise control lever .......................171
Deactivating ................................... 172
Display message ............................ 230
Driving system ............................... 170
Function/notes ............................. 170
Important safety notes ..................170
LIM indicator lamp .........................171
Setting a speed .............................. 172
Storing and maintaining current
speed ............................................. 171
Cup holder
Center console .............................. 263
Important safety notes ..................262
second row of seats ....................... 263
Second row of seats (armrest) .......264
third row of seats ........................... 264
Customer Assistance Center (CAC) ... 24
Customer Relations Department ....... 24
D
Dashboard see Cockpit
Date (on-board computer) ................ 206
Daytime running lamp mode see Daytime running lamps
Daytime running lamps
Display message ............................ 224
Switching on/off (on-board
computer) ...................................... 206
Switching on/off (switch) ..............115
DEF
Adding ........................................... 161
Display message ............................ 228
Delayed switch-off
Exterior lighting (on-board
computer) ...................................... 207
Interior lighting .............................. 208
Diesel particle filter .......................... 166
Digital speedometer Displaying ...................................... 202
Setting the unit (on-board
computer) ...................................... 205
DIRECT SELECT lever
see Automatic transmission
Display (cleaning instructions) ........ 292
Display messages Calling up (on-board computer) .....213
Driving systems ............................. 229
Engine ............................................ 225
General notes ................................ 213
Hiding (on-board computer) ...........213
Key ................................................ 236
KEYLESS-GO .................................. 236
Lights ............................................. 222
Safety systems .............................. 214
Service interval display ..................287
Tires ............................................... 231
Vehicle ........................................... 234
Distance recorder ............................. 202
see Odometer
see Trip odometer
Distance warning (warning lamp) .... 245
Distance warning function
(vehicles with DISTRONIC) Activating/deactivating (on-
board computer) ............................ 210
Notes ............................................... 68
DISTRONIC
Deactivating ................................... 178
Display message ............................ 230
Displays in the multifunction
display ........................................... 178
Driving tips .................................... 179
Important safety notes ..................173
Notes/function .............................. 173
Setting the specified minimum
distance ......................................... 177
Warning lamp ................................. 245
Door
Central locking/unlocking (key) ......72
Control panel ................................... 35
Important safety notes ....................79Index7

DoorsAutomatic locking (on-board
computer) ...................................... 208
Automatic locking (switch) ............... 80
Display message ............................ 235
Emergency locking ........................... 81
Emergency unlocking .......................81
Opening (from inside) ......................80
Drinking and driving ......................... 165
Drinks holder see Cup holders
Drive program (automatic) ............... 154
Driver's door see Doors
Driver's seat
see Seats
Driving abroad
Mercedes-Benz Service .................287
Symmetrical low beam ..................114
Driving on flooded roads .................. 168
Driving safety systems 4ETS (Electronic Traction System) ...66
ABS (Anti-lock Braking System) .......65
BAS (Brake Assist System) ..............65
Distance warning system
(vehicles with DISTRONIC) ...............68
Electronic brake force distribution ...68
ESP ®
(Electronic Stability
Program) .......................................... 66
Important safety information ...........64
Overview .......................................... 64
Driving systems
Blind Spot Assist ............................ 189
Cruise control ................................ 170
Display message ............................ 229
DISTRONIC .................................... 173
Level control .................................. 181
PARKTRONIC ................................. 184
Rear axle level control ...................180
Rear view camera .......................... 187
Driving tips
Automatic transmission .................153
Brakes ........................................... 166
Break-in period .............................. 144
DISTRONIC .................................... 179
Downhill gradient ........................... 166
Drinking and driving .......................165Driving abroad ............................... 114
Driving on flooded roads ................168
Driving on wet roads ......................168
Exhaust check ............................... 166
Fuel ................................................ 165
General .......................................... 165
Hydroplaning ................................. 168
Icy road surfaces ........................... 170
Limited braking efficiency on
salted roads ................................... 167
Pedals ............................................ 165
Snow chains .......................... 169, 325
Symmetrical low beam ..................114
Towing a trailer .............................. 191
Wet road surface ........................... 167
DVD audio (on-board computer) ...... 203
E
EASY-ENTRY feature 3rd row of seats ............................. 103
Activating/deactivating .................209
Function/notes ............................. 108
EASY-EXIT feature
3rd row of seats ............................. 103
Crash-responsive ........................... 109
Function/notes ............................. 108
Switching on/off ........................... 209
EBD (electronic brake force
distribution) Display message ............................ 216
Function/notes ................................ 68
Electrical fuses
see Fuses
Electronic Brake force Distribution
see EBD (Electronic Brake force
Distribution)
Electronic Stability Program
see ESP ®
(Electronic Stability Program)
Electronic Traction System
see ETS/4ETS (Electronic
Traction System)
Emergency release
Driver's door .................................... 81
Fuel filler flap ................................. 158
Vehicle ............................................. 81
8Index

Emergency spare wheelStorage location ............................ 297
Stowing .......................................... 298
Emergency Tensioning Devices
Function ........................................... 55
Safety guidelines ............................. 39
Emissions purification
Service and warranty information ....21
Engine
Check Engine warning lamp ........... 244
Display message ............................ 225
Emergency starting ........................317
Engine number ............................... 354
Irregular running ............................ 149
Starting problems ..........................149
Starting the engine with the
SmartKey ....................................... 146
Starting with KEYLESS-GO .............147
Switching off .................................. 163
Engine electronics
Problem (malfunction) ...................149
Engine emergency stop .................... 319
Engine oil Adding ........................................... 284
Additives ........................................ 358
Checking the oil level ..................... 283
Display message ............................ 227
Filling capacity ............................... 355
Notes about oil grades ................... 358
Notes on oil level/consumption ....283
Viscosity ........................................ 359
ESP ®
(Electronic Stability
Program) 4ETS ................................................ 66
Deactivating/activating ...................66
Display message ............................ 214
Function/notes ................................ 66
Important safety information ...........66
Trailer stabilization ........................... 67
Warning lamp ................................. 241
Exhaust check ................................... 166
Exhaust tail pipe (cleaning
instructions) ...................................... 292
Exterior lighting see Lights Exterior mirrors
Adjusting ....................................... 110
Dipping (automatic) .......................111
Folding in/out (automatically) .......110
Folding in/out (electrically) ...........110
Folding in when locking (on-board
computer) ...................................... 209
Out of position (troubleshooting) ...111
Setting ........................................... 110
Storing settings (memory
function) ........................................ 112
Storing the parking position ..........111
F
Filler cap see Fuel filler flap
First-aid kit ......................................... 296
Flat tire Changing a wheel/mounting the
spare wheel ................................... 303
MOExtended run-flat system .........309
Preparing the vehicle .....................299
Raising the vehicle .........................305
TIREFIT kit ...................................... 299
see Emergency spare wheel
Floormat ............................................. 279
Front fog lamp Switching on/off ........................... 116
Front fog lamps ................................. 116
Display message ............................ 224
Front windshield
see Windshield
Fuel
Additives ........................................ 357
Calling up the range .......................211
Consumption statistics ..................210
Displaying the current
consumption .................................. 211
Driving tips .................................... 165
Fuel gauge ....................................... 29
Important safety notes ..................356
Premium-grade unleaded gasoline . 356
Problem (malfunction) ...................160
Refueling ........................................ 156
Specifications ................................ 356
Tank content/reserve fuel .............355
Index9

Setting for driving abroad
(symmetrical) ................................. 114
Switching on/off ........................... 115
Luggage net ....................................... 251
Lumbar support Adjusting the 4-way lumbar
support .......................................... 105
Luxury head restraints ....................... 99
M
M+S tires ................................... 169, 324
Maintenance see ASSYST PLUS service interval
display
Malfunction message
see Display messages
Malfunctions relevant to safety
Reporting ......................................... 24
Matte finish (cleaning
instructions) ...................................... 290
mbrace Call priority .................................... 273
Display message ............................ 218
Downloading destinations
(COMAND) ..................................... 273
Emergency call .............................. 270
Important safety notes ..................269
Locating a stolen vehicle ...............275
MB info call button ........................272
Roadside Assistance button ..........272
Search & Send ............................... 274
Self-test ......................................... 270
System .......................................... 270
Vehicle remote unlocking ..............274
Mechanical key
Function/notes ................................ 75
Unlocking the driver's door ..............81
Memory card (audio) ......................... 203
Memory function ............................... 112
Messages see Display messages
Mirrors
see Exterior mirrors
see Rear-view mirror
see Vanity mirror
Mobile phone
Menu (on-board computer) ............211
Modifying the programming
(SmartKey) ........................................... 75
MOExtended run-flat system ........... 309
MP3 Operating ....................................... 203
see separate operating instructions
Multicontour seat .............................. 105
Multifunction display ........................ 200
Multifunction steering wheel Operating the on-board computer . 199
Overview .......................................... 31
N
Navigation Menu (on-board computer) ............204
On-board computer .......................204
see separate operating instructions
NECK-PRO head restraints
Operation ......................................... 49
Resetting after being triggered ........50
NECK-PRO luxury head restraints
Operation ......................................... 49
Resetting after being triggered ........50
Notes on breaking-in a new
vehicle ................................................ 144
O
Occupant Classification System
(OCS) Faults ............................................... 48
Operation ......................................... 44
System self-test ............................... 47
Occupant safety
Children in the vehicle .....................56
System overview .............................. 38
Octane number (fuel) ........................ 356
Odometer ........................................... 202
see Trip odometer
Off-road system
4MATIC .......................................... 183
Oil
see Engine oil
On-board computer
Additional functions menu .............210
AIRMATIC/compass menu ............204
Audio menu ................................... 203
12Index

Convenience submenu ..................209
Displaying a service message ........287
Displaying the coolant
temperature ................................... 202
Displaying the outside
temperature ................................... 202
Display messages ..........................213
DISTRONIC menu .......................... 178
Factory settings ............................. 205
Important safety notes ..................198
Instrument cluster submenu ..........205
Lighting submenu .......................... 206
Menu overview .............................. 201
Message memory menu ................. 213
Navigation menu ............................ 204
Operating video DVD .....................204
Operation ....................................... 199
Selecting the language ..................206
Settings menu ............................... 205
Standard display ............................ 202
Status bar ...................................... 206
Telephone menu ............................ 211
Time/Date submenu .....................206
Trip computer menu ......................210
Vehicle submenu ........................... 208
Opening and closing the side trim
panels ................................................. 123
Operating system see On-board computer
Outside temperature
Calling up (on-board computer) .....202
Display ........................................... 198
Overhead control panel ...................... 34
Override feature Rear side windows ...........................63
P
Paint code number ............................ 353
Paintwork (cleaning instructions) ... 290
Panic alarm .......................................... 64
Panorama roof with power tilt/
sliding panel Opening/closing .............................. 91
Opening/closing the roller
sunblind ........................................... 91
Problem (malfunction) .....................92
Resetting ......................................... 92
Panorama sliding sunroof
Important safety notes ....................89
Parking
Important safety notes ..................163
Parking brake ................................ 164
Position of exterior mirror, front-
passenger side ............................... 111
Rear view camera .......................... 187
see Parking
see PARKTRONIC
Parking aid
see Exterior mirrors
see PARKTRONIC
Parking brake
Display message ............................ 217
Notes/function .............................. 164
see Parking brake
Parking lamps (changing bulbs) ...... 122
PARKTRONIC Deactivating/activating .................186
Driving system ............................... 184
Function/notes ............................. 184
Problem (malfunction) ...................187
Range of the sensors .....................184
Trailer towing ................................. 186
Warning display ............................. 185
Pedals ................................................. 165
Permanent four-wheel drive see 4MATIC (permanent four-
wheel drive)
Plastic trim (cleaning instructions) . 292
Power washers .................................. 289
Power windows see Side windows
PRE-SAFE ®
(Preventive occupant
safety system) Display message ............................ 218
Operation ......................................... 49
PRE-SAFE ®
Brake (vehicles with
DISTRONIC PLUS) Warning lamp ................................. 245
Preventive occupant safety
system
see PRE-SAFE ®
(Preventive
occupant safety system)
Product information ............................ 21
Program selector button .................. 153Index13

SeatFolding down the 2nd row of
seats .............................................. 254
Important safety notes ....................97
Resetting the 2nd row of seats ......256
Resetting the 3rd row of seats ....... 256
Seat belts
Adjusting the driver's and front-
passenger seat belt .........................54
Adjusting the height ......................... 54
Belt force limiters ............................ 55
Cleaning ......................................... 293
Correct usage .................................. 52
Emergency Tensioning Devices ........ 55
Fastening ......................................... 53
Important safety guidelines .............51
Releasing ......................................... 54
Safety guidelines ............................. 39
Special seat belt retractor ...............58
Switching belt adjustment on/off
(on-board computer) ......................209
Warning lamp ................................. 238
Warning lamp (function) ................... 54
Seats
Adjusting (electrically) .....................98
Adjusting (second and third rows) . 101
Adjusting the 4-way lumbar
support .......................................... 105
Adjusting the head restraint ............99
Cleaning the cover .........................293
Correct driver's seat position ........... 96
Folding down the 3rd row of seats . 255
Folding the rear bench seat
forwards/back ............................... 253
Multicontour seat .......................... 105
Seat heating problem ....................106
Seat ventilation problem ................107
Storing settings (memory
function) ........................................ 112
Switching seat heating on/off .......106
Switching the seat ventilation on/
off .................................................. 106
Securing hooks .................................. 258
Sensors (cleaning instructions) ....... 291
Service see ASSYST PLUS service interval
display Service interval display
Displaying service messages .........287
Hiding service messages ...............287
Notes ............................................. 287
Service messages ..........................287
Service products
Brake fluid ..................................... 359
Capacities ...................................... 355
Coolant (engine) ............................ 359
DEF special additives .....................357
Engine oil ....................................... 358
Fuel ................................................ 356
Important safety notes ..................354
Refrigerant (air-conditioning
system) .......................................... 359
Washer fluid ................................... 360
Settings
Factory (on-board computer) .........205
On-board computer .......................205
Setting the air distribution ............... 138
Setting the airflow ............................ 138
Side impact air bag ............................. 42
Side marker lamp (display
message) ............................................ 224
Side marker lamps (changing
bulbs) ................................................. 123
Side windows Convenience closing feature ............88
Convenience opening feature ..........87
Hinged side windows .......................87
Important safety information ...........86
Opening/closing .............................. 86
Problem (malfunction) .....................89
Resetting ......................................... 89
Sliding sunroof
Important safety notes ....................89
Opening/closing .............................. 90
Problem (malfunction) .....................92
Resetting ......................................... 90
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery .......................76
Changing the programming .............75
Checking the battery .......................76
Convenience closing feature ............88
Convenience opening feature ..........87
Display message ............................ 236Index15