2012 MERCEDES-BENZ R-CLASS FAMILY TOURER fuel

Display messagesPossible causes/consequences and M Solutions?The engine fan is defective.XAt coolant temperatures under 248 ‡ (120 †), drive to the next
qualified specialist workshop.XAvoid subjecting the engine to heavy loads, e.g. driving in
mountainous terrain, and stop-and-go traffic.#The battery is not being charged.
Possible causes are:
R a defective alternator
R a torn poly-V-belt
R a malfunction in the electronicsXPull over and stop the vehicle safely and switch off the engine,
paying attention to road and traffic conditions.XOpen the hood.XCheck whether the poly-V-belt is torn.
If the poly-V-belt is torn:
! Do not continue driving. The engine could otherwise overheat.
XConsult a qualified specialist workshop.
If the poly-V-belt is OK:
XVisit a qualified specialist workshop.#
Battery /
Alternator Stop
VehicleThe battery is defective.XPull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions. Do not continue driving
under any circumstances.XEngage the parking brake.XConsult a qualified specialist workshop.4
Check engine oil
level at next
refuelingThe oil level is too low.XCheck the oil level ( Y page 283).XIf necessary, add engine oil ( Y page 284).XHave the engine checked for leaks if the engine oil needs to be
refilled more often than usual.
Information on approved engine oils can be obtained from any qualified specialist workshop
or on the Internet at http://www.mbusa.com (USA only).
! The oil level is too low. Avoid long journeys with too little engine oil. There is a risk of
engine damage.
The display messages and the corresponding symbol that indicate that the oil level is too
low must not be ignored.
Display messages227On-board computer and displaysZ

Display messagesPossible causes/consequences and M Solutions8
Reserve FuelThe fuel level has dropped into the reserve range.XRefuel at the nearest gas station.CThere is only a very small amount of fuel in the fuel tank.XRefuel at the nearest gas station without fail.8
Gas Cap OpenThe fuel system pressure is too low. The fuel filler cap is not closed
correctly or the fuel system is leaking.XCheck that the fuel filler cap is correctly closed.
If the fuel filler cap is not correctly closed:
XClose the fuel filler cap.
If the fuel filler cap is correctly closed:
XVisit a qualified specialist workshop.8
Ultra Low-sulfur
Diesel Fuel OnlyVehicles with a diesel engine: the fuel level has fallen below the
reserve range.XRefuel at the nearest gas station.XOnly use commercially available vehicular ULTRA-LOW SULFUR
HIGHWAY DIESEL FUEL (ULSD, 15 ppm SULFUR MAXIMUM).¸
Replace air filterVehicles with a diesel engine: the engine air filter is dirty and must
be replaced.XVisit a qualified specialist workshop.·
Clean Fuel FilterVehicles with a diesel engine: there is water in the fuel filter. The
water must be drained off.XVisit a qualified specialist workshop.Ø
Check Additive See
Operator's ManualThe DEF tank is empty.XHave the DEF tank filled as soon as possible at a qualified
specialist workshop ( Y page 161).Ø
Remaining Starts:
16The DEF level has fallen to a minimum.XHave the DEF tank filled immediately at a qualified specialist
workshop. ( Y page 161)228Display messagesOn-board computer and displays

Display messagesPossible causes/consequences and M SolutionsDISTRONIC
InoperativeDISTRONIC is defective or the display has failed.XVisit a qualified specialist workshop.DISTRONIC
Currently
Unavailable See
Operator's ManualDISTRONIC is deactivated and is temporarily inoperative if:
R the DISTRONIC cover in the radiator grill is dirty.
R its function is impaired due to heavy rain, snow or fog.
R the radar sensor system is temporarily inoperative, e.g. due to
electromagnetic radiation emitted by nearby TV or radio
stations or other sources of electromagnetic radiation.
R the radar sensor system has not detected any vehicles or
stationary objects, e.g. traffic signs, for a long time.
R the system is outside the operating temperature range.
DISTRONIC becomes available again and the display message
disappears if:
R the dirt (e.g. slush) drops away while the vehicle is in motion.
R the system detects that the sensors are fully available again.
R the system is within the operating temperature range.
If the display message continues to be displayed:XClean the DISTRONIC cover in the radiator grill ( Y page 291).XRestart the engine.GWARNING
DISTRONIC cannot take weather conditions into account. Switch off DISTRONIC or do not turn
it on if the sensor is dirty or visibility is diminished as a result of snow, rain or fog. The distance
control may be impaired even before the system is able to detect a dirty sensor. The DISTRONIC
Currently Unavailable See Operator's Manual message will be displayed in the
multifunction display and DISTRONIC will be turned off.
Tires
GWARNING
Do not drive with a flat tire. A flat tire affects the ability to steer or brake the vehicle. You may
lose control of the vehicle. Continued driving with a flat tire will cause excessive heat build-up
and possibly a fire.
GWARNING
Follow recommended tire inflation pressures.
Do not underinflate tires. Underinflated tires wear excessively and/or unevenly, adversely affect
handling and fuel economy, and are more likely to fail from being overheated.
Display messages231On-board computer and displaysZ

EngineProblemPossible causes/consequences and M Solutions! (USA only)
; (Canada only)
The yellow Check
Engine warning lamp
lights up while the
ignition is switched on
with the engine
running.There may be a malfunction, for example:
R in the engine management
R in the fuel injection system
R in the exhaust system
R in the ignition system (for vehicles with a gasoline engine)
R in the fuel system
The emission limit values may be exceeded and the engine may
be running in emergency mode.XHave the vehicle checked as soon as possible at a qualified
specialist workshop.
i In some states, you are required by law to immediately visit a
qualified specialist workshop as soon as the yellow Check
Engine warning lamp lights up. If in doubt, check whether such
legal regulations apply in the state/province in which you are
currently driving.
Vehicles with a diesel engine: the fuel tank has been run dry
( Y page 160).XStart the engine three to four times after refueling.
If the yellow Check Engine warning lamp goes out, emergency
running mode is canceled. The vehicle need not be checked.The yellow reserve fuel
warning lamp flashes
while the vehicle is in
motion.
In addition, the !
(USA only)/ ;
(Canada only) yellow
Check Engine warning
lamp may light up.The fuel system pressure is too low. The fuel filler cap is not closed
correctly or the fuel system is leaking.XObserve the additional display messages in the multifunction
display.XCheck that the fuel filler cap is correctly closed.XIf the fuel filler cap is not correctly closed: close the fuel filler
cap.XIf the fuel filler cap is closed: visit a qualified specialist
workshop.The yellow reserve fuel
warning lamp lights up
while the engine is
running.The fuel level has dropped into the reserve range.XRefuel at the nearest gas station.244Warning and indicator lamps in the instrument clusterOn-board computer and displays

Driving systemsProblemPossible causes/consequences and M Solutions·
The red distance
warning lamp lights up
while the vehicle is in
motion. A warning tone
also sounds.GRisk of accident
The warning is issued if you approach a stationary vehicle or a
vehicle driving ahead of you at too high a speed.
XBe prepared to brake immediately.XPay careful attention to the traffic situation. You may have to
brake or take evasive action.
More information about DISTRONIC (Y page 173) and the distance
warning signal ( Y page 68).
Tires
ProblemPossible causes/consequences and M Solutionsh
USA only:
The yellow tire pressure
monitor warning lamp
(pressure loss/
malfunction) is lit.GRisk of accident
The tire pressure monitor has detected a loss of pressure in at
least one of the tires.
XStop the vehicle without making any sudden steering or braking
maneuvers. Pay attention to the traffic conditions as you do so.XObserve the additional display messages in the multifunction
display.XCheck the tire pressure. If necessary, correct the tire pressure
( Y page 331).XIf necessary, change a wheel ( Y page 346).h
USA only:
The yellow tire pressure
monitor warning lamp
(pressure loss/
malfunction) flashes for
60 seconds and then
remains lit.The tire pressure monitor is defective.XObserve the additional display messages in the multifunction
display.XVisit a qualified specialist workshop.GWARNING
Each tire, including the spare (if provided), should be checked every other week when cold and
inflated to the inflation pressure recommended by the vehicle manufacturer on the Tire and
Loading Information placard on the driver's door B-pillar or, if available, the tire inflation pressure
label on the inside of the fuel filler flap. If your vehicle has tires of a different size than the size
Warning and indicator lamps in the instrument cluster245On-board computer and displaysZ

indicated on the Tire and Loading Information placard or, if available, the tire inflation pressure
label, you should determine the proper tire inflation pressure for those tires.
As an added safety feature, your vehicle has been equipped with a tire pressure monitoring
system (TPMS) that illuminates a low tire pressure warning lamp when one or more of your tires
are significantly underinflated. Accordingly, when the low tire pressure warning lamp illuminates,
you should stop and check your tires as soon as possible, and inflate them to the proper pressure.
Driving on a significantly underinflated tire causes the tire to overheat and can lead to tire failure.
Underinflation also reduces fuel efficiency and tire tread life, and may affect the vehicle's handling
and stopping ability. Please note that the TPMS is not a substitute for proper tire maintenance,
and it is the driver's responsibility to maintain correct tire pressure, even if underinflation has
not reached the level to trigger illumination of the TPMS low tire pressure warning lamp.
Your vehicle has also been equipped with a TPMS malfunction indicator to indicate when the
system is not operating properly. The TPMS malfunction indicator is combined with the low tire
pressure warning lamp. When the system detects a malfunction, the warning lamp will flash for
approximately one minute and then remain continuously illuminated. This sequence will continue
upon subsequent vehicle start-ups as long as the malfunction exists. When the malfunction
indicator is lit, the system may not be able to detect or signal low tire pressure as intended.
TPMS malfunctions may occur for a variety of reasons, including the installation of incompatible
replacement or alternate tires or wheels on the vehicle that prevent the TPMS from functioning
properly. Always check the TPMS malfunction warning lamp after replacing one or more tires or
wheels on your vehicle to ensure that the replacement or alternate tires and wheels allow the
TPMS to continue to function properly.246Warning and indicator lamps in the instrument clusterOn-board computer and displays

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Please read the information on qualified
specialist workshops ( Y page 24).
Loading guidelines
GWARNING
Always fasten items being carried as securely
as possible. Use cargo tie-down rings and
fastening materials appropriate for the weight
and size of the load.
In an accident, during hard braking or sudden
maneuvers, loose items will be thrown around
inside the vehicle. This can cause injury to
vehicle occupants unless the items are
securely fastened in the vehicle.
To help avoid personal injury during a collision
or sudden maneuver, exercise care when
transporting cargo. Do not pile luggage or
cargo higher than the seat backrests.
The cargo compartment is the preferred place
to carry objects. Always use cargo tie-down
rings, and if so equipped, always use the cargo
net when transporting cargo.
Never drive a vehicle with the tailgate open.
Deadly carbon monoxide (CO) gases may
enter vehicle interior resulting in
unconsciousness and death.
The gross vehicle weight (GVW) is the vehicle
weight including fuel, vehicle tool kit, spare
wheel, installed accessories, vehicle
occupants and luggage/cargo.
The gross load limit and the gross vehicle
weight rating (GVWR) for your vehicle must
never be exceeded. The gross load limit and
the GVWR are specified on the vehicle
identification plate on the B-pillar of the
driver's door ( Y page 333).
The load must also be distributed so that the
weight on each axle never exceeds the gross
axle weight rating (GAWR) for the front and
rear axles. The specifications for GVWR and
GAWR are on the vehicle identification plate
on the B-pillar of the driver's door
( Y page 333).
Further information can be found in the
"Loading the vehicle" section ( Y page 333).
The handling characteristics of a laden
vehicle are dependent on the distribution of
the load within the vehicle. For this reason,
you should observe the following notes when
transporting a load:
R position heavy loads as far forwards as
possible and as low down in the cargo
compartment as possible.
R the load must not protrude above the upper
edge of the seat backrests.
R always place the load against the rear or
front seat backrests. Make sure that the
seat backrests are securely locked into
place.
R hook in the cargo net when loading.
R always place the load behind unoccupied
seats if possible.
R secure the load with sufficiently strong and
wear-resistant tie down. pad sharp edges
for protection.
Stowage areas
Stowage compartments
Important safety notes
GWARNING
To help avoid personal injury during a collision
or sudden maneuver, exercise care when
storing objects in the vehicle. Put luggage or
cargo in the cargo compartment if possible.
248Stowage areasStowing and features

cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Cleaning the paintwork
Scratches, corrosive deposits, areas affected
by corrosion and damage caused by
inadequate care cannot always be completely
repaired. In such cases, visit a qualified
specialist workshop, e.g. an authorized
Mercedes-Benz Center.
XRemove impurities immediately, where
possible, whilst avoiding rubbing too hard.XSoak insect remains with insect remover
and rinse off the treated areas afterwards.XSoak bird droppings with water and rinse
off the treated areas afterwards.XRemove coolant, brake fluid, tree resin,
oils, fuels and greases by rubbing gently
with a cloth soaked in petroleum ether or
lighter fluid.XUse tar remover to remove tar stains.XUse silicone remover to remove wax.
! Do not affix:
R stickers
R films
R magnetic plates or similar items
to painted surfaces. You could otherwise
damage the paintwork.
If water no longer forms "beads" on the paint
surface, use the paint care products
recommended and approved by Mercedes-
Benz. This is the case approximately every
three to five months, depending on the
climate conditions and the care product used.
If dirt has penetrated the paint surface or the
paint has become dull, the paint cleaner
recommended and approved by Mercedes-
Benz should be used.
Do not use these care products in the sun or
on the hood while the hood is hot.
XUse a suitable touch-up stick, e.g. MB
Touch-Up Stick, to correct smaller areas of
paint damage quickly and provisionally.
Matte finish care
If your vehicle has a clear matte finish,
observe the following instructions in order to
avoid damage to the paintwork due to
incorrect care.
These notes also apply to light alloy wheels
with a clear matte finish.
! Never polish the vehicle or the light alloy
wheels. Polishing causes the finish to
shine.
! The following may cause the paint to
become shiny and thus reduce the matte
effect:
R Vigorous rubbing with unsuitable
materials.
R Frequent use of car washes.
R Washing the vehicle in direct sunlight.
! Never use paint cleaner, buffing or
polishing products, or gloss preserver, e.g.
wax. These products are only suitable for
high-gloss surfaces. Their use on vehicles
with matte finish leads to considerable
surface damage (shiny, spotted areas).
Always have paintwork repairs performed
at a qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
! Do not use wash programs with a hot wax
treatment under any circumstances.
i The vehicle should preferably be washed
by hand using a soft sponge, car shampoo
and plenty of water.
i Use only insect remover and car shampoo
from the range of recommended and
approved Mercedes-Benz care products.
290CareMaintenance and care