2012 MERCEDES-BENZ M-Class service indicator

Possible
causesofmalfunct ion:
R the on-board power supply isnot within a
permissible voltrange.
R the temperat ureofthe DC/A Cconv erter is
temporarily toohigh.
R some smallelectronicdevices havea
cons tantnomin alpower ofless than
150 W,but avery high inrush current.
These devices willnotwork. Ifyou conn ect
such adevice, 115Vpower socket :will
not supply itwith power.
If indicator lamp;still does notlight up,
cont actaspecialist workshop, e.g.an
authorized Mercedes-B enzCenter. mbr
ace
Import antsafety notes !
Alicen seagreem entmust existino rder
to activa tethe mbrace service. Ensurethat
you rsyst em isact ivat edand readyforu se,
and press theï MBInfo callbutton to
register. Ifany ofthe steps mentioned is
not carried out,thesystem maynotbe
activated.
If you have questions aboutthe activation,
cont actone ofthe following telephone
assistance services:
R USA: Mercedes-Ben zCustome r
As sist anc eCen teru nde r
1-800-FO R-MERC edes
(1-8 00-367 -6372) or1-888-9 90-9007
R Can ada: Custom erServ iceat
1-888-9 23-8367
Shor tlyafter succes sfullyr egisterin gwith the
mbrace service,auser IDand password will
be sent toyou bypost. Youcanusethis
password tolog into the mbrace section
under "Owners Online"athtt p://
www.mbusa. com20
. The
mbrace systemisavailable if:
R ithas been activat edand isoperation al.
R the corr espondin gmobile phonenetwork
is available fortran smitt ingdata tothe
Customer Center.
R aservic esubscript ionisavailable.
R the start erbatter yis sufficien tlycharged. i
Det
erminin gthe location ofthe vehicle on
a map isonly possible ifther eis sufficien t
GPS recept ionand thevehicle position can
be forwarded tothe Customer Center.
The mbrace system The
mbrace systemprovides different
servic es,e.g. :
R automatic andmanual emergen cycall
R Roadside Assistancecall
R MB Infocall
To adjust thevolume duringanmbrace call,
proceed asfollows:
X Press theW orX button onthe
multifunc tionsteer ingwheel.
or
X Use thevolume controller ofthe audio
system/ COMAND .
You canfind furth erinfor mation anda
descript ionofall available featuresunder
"Owners Online"athtt p://
www.mbusa.com 21
.
System self-test Aft
eryou have switch edon the ignition ,the
system carriesoutaself-diagn osis.
20 USA only.
21 USA only. Featur
es
299Stowing and features Z

G
WARNING Am
alfun ction inthesyst emhas been
det ectedifon eof thefoll owin gcon dition s
occ urs:
R theind icat orlamp intheSO Sbutt ondoes
no tlight updurin gthe syst emself-
diagno sis.
R the indic atorlamp inthe F Roadside
Ass istan cebutt ondoes notlight updurin g
the syst emself- diagno sis.
R The indic atorlamp inthe ï informat ion
butt ondoes notlight updurin gself-
diagno sisofthe syst em.
R the indic atorlamp inthe SOS button,
F Roadside Assistan cebutt onorï
inf ormat ionbutt oncon tinues tobe litred
aft erthe syst emself- diagno sis.
R The Tele Aid Inop
erative or Tele Aid
Not
Activated mess
ageappears inthe
multif unction display afterthe syst emself-
tes t.
If amalfun ction isindic ated asoutlin edabove,
the syst emmay notoperat eas expec ted.In
the even tofane mergency, assistance must
be summoned byother means.
Have thesystem checked atthe nearest
au thorized Mercede s-BenzCenter orcontact
the follo wing service hotlines:
R USA: Mercede s-BenzCustomer Assistance
Center under
1-800-FOR-MERCed es(1-800-367-6372)
or 1-888-990- 9007
R Canada: Customer Service at
1-888-923- 8367
Emerge ncycall Important
safetynotes
! Alicen seagreem entmust existino rder
to activate thembrace service. Ensurethat
you rsyst em isact ivat edand readyforu se,
and press theï MBInfo callbutton to
register. Ifany ofthe steps mentioned is
not carried out,thesystem maynotbe
activated. If
you have questions aboutthe activation,
cont actone ofthe following telephone
assistance services:
R USA: Mercedes-Ben zCustome r
As sist anc eCen teru nde r
1-800-FO R-MERC edes
(1-8 00-367 -6372)or1-888-9 90-9007
R Can ada: Custom erServ iceat
1-888-9 23-8367
An eme rgency callis dialed automa tically if
an airb ag orEm erg ency Ten sion ingDevic eis
tr igger ed. i
An
mbr ace eme rgencycall that has been
ini tiat edauto maticall ycan notb e
term inated bythe custo mer .
An eme rgency callcan also be initia ted
ma nua lly.
As soon asthe eme rgency callha sbe en
ini tia ted ,the indicator lamp inthe SOS button
fl as he s.Th e Con
nectingCal l mes
sage
ap pe arson the multifu nctio ndisplay.
The audio output ismut ed.
Onc eacon nection hasbeen established, the Call
Connected mess
ageappears inthe
mult ifunc tiondisplay.
All impor tantinf orm ation onthe emer gency
is transm itted, forexam ple:
R curr entlocat ionofthe vehic le(as
dete rmin edbythe GPS system)
R vehic leident ification numb er
R inf orm ation onthe type ofemer gency
Sho rtly aft erthe emer gencycall has been
init iated, avoic econ nection isautom atically
est ablished betweenthe Merc edes- Benz
Custom erAss istanc eCent erand thevehic le
occ upant s.Ifthe vehic leocc upant srespo nd,
the Merc edes- BenzCustome rAssistance
Center attempts toget more information on
the emergency. i
If
no vehicle occupant answers,an
ambul anceisimmediately senttothe
vehicle. 300
FeaturesStowing and features

Av
oice conn ection isestablished between
the Mercedes-B enzCustomer Assistance
Center andthevehicle occupant s.
X Descr ibethe type ofassistance needed.
The Mercedes-B enzCustomer Assistance
Center eithersends aquali fiedMercedes-
Benz techn icianororganizes foryour vehicle
to be trans ported tothe nearest authorized
Mercedes-B enzCenter. Youmay becharged
for services suchasrepair workand/or
towing. Further detailsareavaila bleinyour
mbrace manual. i The
mbrace systemfailedtoinitiate a
Roadside Assistancecallif:
R the indicator lampinRoadside
Assist ancebutton :isflashing
cont inuously.
R no voice connection tothe Mercedes-
Benz Customer AssistanceCenter was
established.
This may bebecause thecorrespon ding
mobile phonenetwork isnot availa ble.
The Call
Failed message
appearsinthe
multifunct iondisplay .
X To end acall: press the~ button onthe
mul tifunctio nstee ring wheel.
or
X Pre ssthe corr espo ndi ng button forend ing
a ph one callon the audio sy ste mo ron
COMA ND.
MB Info callbutton X
Pre ssand hold MBInfo call button: for
mor eth an two seconds.
This initiate sa call totheMer cedes-Ben z
Cust omerAssistance Center.Theindicator
lamp inMB Info callbutton :flashes while
the conn ection isbeing established .The Connecting Call message
appearsinthe
multifunction display.The audi ooutput is
muted.
If aconn ection canbeestablished, the Call
Connected message
appearsinthe
multifunction display.
If acellula rphone network isavaila bleand
there issufficient GPSreception, thembrace
system transmit sdata tothe Mercedes-Ben z
Customer AssistanceCenter, forexample:
R current location ofthe vehicle
R vehicle identification number i
The
displa yof the audi osystem or
COMAND showsthatanmbrace callis
active. During thecall, youcan change to
the navigation menubypressing theNAVI
button onCOMAND, forexample.
Voice output isnot availa ble.
Av oice conn ection isestablished between
the Mercedes-B enzCustomer Assistance
Center andthevehicle occupant s.You can
obtain informat iononhow tooperate your
vehicle's systems, onthe location ofthe
nearest authorized Mercedes-B enzCenter,
and onfurther products andservices offered
by Mercedes-B enzUSA .
Further detailsonthe mbrace systemcanbe
found under http://www.mbusa. com22
.
Log inunder "Owners Online". i The
mbrace systemfailedtoinitiate an
MB Info callif:
R the indicator lampinMB Info call
button :isflashing continuously.
R no voice connection tothe Mercedes-
Benz Customer AssistanceCenter was
established.
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Featur
esStowing and features

Vehi
cle remo teope ning If
yo uha ve uni ntentio nallylocked your
veh icle(e .g. the Sma rtKey isstil lin the
veh icle) and arep laceme ntSma rtKey isnot
ava ilab le,the vehiclecan beopene dby a
Mer cedes-Be nzCu stom erAssi stance Center.
The vehiclecan beopene drem otelyup tofou r
da ys afte rthe ignition waslastswitched off.
X Contact thefollowing servicehotlines:
R USA: Mercedes-Ben zCustome r
As sist anc eCen terund er1-80 0-FO R-
ME RCedes (1-800-36 7-63 72)or
1-8 88- 990- 9007
R Canada: Customer Serviceat
1-8 88- 923- 8367
You willbeasked foryour password.
X Return toyour vehicle atthe time agreed
upon withtheMercedes-B enzCustomer
Assist anceCenter.
X Pull thetailgate handleforatleast 20
seconds untiltheindicator lampinthe SOS
button (Ypage 300)flashes.
The Connecting
Call message
appears
on the multifunct iondisplay .
Alter natively, thevehicle canalso beopened
via the Internet oran iPhone inthe "Owners
Online" sectionusingyourIDnumber and
password 23
. i
Vehicle
remoteunlockin gis only possible
if the correspon dingmobile phonenetwork
is accessible.
The SOS button flashes andthe Call
Connected message
appearsinthe
multifunct iondisplay toconf irmthat the
comman dfor vehicle remote unlockin ghas
been received.
If you pull thetailgate handleformore than
20 seconds beforereceiving authorization
for remote unlockin gfrom theMercedes-
Benz Customer AssistanceCenter, you
must wait15minutes beforeyoucan pull
the tailgate handleagain. Vehicle
remoteclosin g If
you forget tolock your vehicle butareno
longer inthe vicinit yof the vehicle, itcan be
locked foryou bythe Mercedes-B enz
Customer AssistanceCenter.
The vehicle canbelocked remotely uptofour
days after theignition waslastswitched off.
X Contact thefollowing servicehotlines:
R USA: Mercedes-B enzCustomer
Assist anceCenter under1-800-FOR-
MERCedes(1- 800-367-6372 )or
1-8 88-990- 9007
R Canada: Customer Serviceat
1-8 88-923- 8367
You willbeasked foryour PIN.
The next time youareinyour vehicle and
switch onthe ignition, the Tele Aid: Doors
Locked
byRemote message
appearsinthe
multifunct iondisplay .
Alter natively, thevehicle canalso belocked
via the Internet oran iPhone inthe "Owners
Online" sectionusingyourIDnumber and
password. i
The
vehicle valetlockin gfeature is
availa blewhen therelevant mobilephone
network isavaila bleand data conn ection is
possible.
Service forrecovering astolen vehic le If
yo ur veh icleha sbe en stol en:
X Noti fythe police.
The police willissu eanum bered incident
rep ort.
X Thi snum berw illbe forwarded tothe
Merc edes- BenzCustome rAssistance
Center together withyour PIN.
The Mercedes-Benz CustomerAssistance
Center thenattempts tolocate thembrace
system. TheMercedes-Benz Customer
Assistance Centercontacts youand the
local lawenforcemen tagency ifthe vehicle
is located. However, onlythelaw
23 USA only. 304
Featur
esStowing and features