2012 MERCEDES-BENZ GLK SUV key

Problems with the key
Problem Possible causes/consequences and
M
MSolutions You cannot lock or
unlock the vehicle
using the key. The key battery is discharged or nearly discharged.
X
Try again to lock/unlock the vehicle using the remote control
function of the key. Point the tip of the key at the driver's door
handle from close range and press the %/& button.
If this does not work:
X Check the key battery (Y page 79) and replace it if necessary
(Y page 79).
X Lock (Y page 84) or unlock (Y page 84) the vehicle using
the emergency key element. The key is faulty.
X
Lock (Y page 84) or unlock (Y page 84) the vehicle using
the emergency key element.
X Have the key checked at a qualified specialist workshop. You can no longer lock
or unlock the vehicle
using KEYLESS-GO. KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.
X
Pull the door handle and then turn the key to position 2in the
ignition lock. There is interference from a powerful source of radio waves.
X
Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/& button. There is a fault with KEYLESS-GO.
X
Lock/unlock the vehicle using the remote control function of
the key. Point the tip of the key at the driver's door handle from
close range and press the %/& button.
X Have KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
X Check the key battery (Y page 79) and replace it if necessary
(Y page 79).
X Lock (Y page 84) or unlock (Y page 84) the vehicle using
the emergency key element. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Key
81Opening and closing Z

Problem Possible causes/consequences and
M
MSolutions You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. The engine cannot be
started using the key. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 337).
or
X Jump-start the vehicle (Y page 341).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The key is in the
vehicle. A door is open. Therefore, the key cannot be detected as easily.
X
Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the key in the ignition lock. Doors
Important safety notes
G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the
vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children, elderly peo-
ple or people in need of special assistance if
the vehicle has been locked with the key. As
a result, they may not be able to free them-
selves in the event of an emergency. As a
result, they could be seriously or even fatally
injured by prolonged exposure to extremely
high or low temperatures, for example. In this
case, rescuing people from outside the vehi-
cle is difficult.
Deactivate the interior motion sensor before
you lock the vehicle with the key. The doors can then be opened from the inside after the
vehicle has been locked from the outside with
the key.
G
WARNING
If children are left unsupervised in the vehicle,
they could:
R open a door from inside the vehicle at any
time, even if it has been locked
R start the vehicle using a key which has been
left in the vehicle
R release the parking brake
They could thereby endanger themselves and
others. Never leave children unsupervised in
the vehicle. Always take the key with you
when leaving the vehicle, even if you are only
leaving it for a short time. 82
DoorsOpening and closing

Unlocking and opening the doors
from the inside
For all countries except the United King-
dom: you can open a door from inside the
vehicle even if it has been locked.
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then
not possible to open the doors from inside the
vehicle. Deactivate the interior motion sensor
(Y page 73) before you lock the vehicle with
the key. The doors can then be opened from
the inside after the vehicle has been locked
from the outside with the key.
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 64).X
Pull door handle ;.
If the door is locked, locking knob :pops
up. The door is unlocked and can be
opened. Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside.
You cannot unlock the vehicle centrally from
the inside if the vehicle has been locked with
the key or KEYLESS-GO.
The central locking/unlocking button does
not lock or unlock the fuel filler flap. X
To unlock: press button :.
X To lock: press button ;.
If the front-passenger door is closed, the
vehicle locks.
For all countries except the United King-
dom: you can open a door from inside the
vehicle even if it has been locked.
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then
not possible to open the doors from inside the
vehicle. Deactivate the interior motion sensor
(Y page 73) before you lock the vehicle with
the key. The doors can then be opened from
the inside after the vehicle has been locked
from the outside with the key.
You can only open the rear doors from inside
the vehicle if they are not secured by the
child-proof locks (Y page 64).
If the vehicle has been locked using the lock-
ing button for the central locking, or has been
locked automatically, and a door is opened
from the inside:
R the vehicle will be fully unlocked if it had
previously been fully unlocked.
R only the door which has been opened from
the inside is unlocked if only the driver's
door had been previously unlocked. Automatic locking feature
The vehicle is locked automatically when the
ignition is switched on and the wheels are
turning. Doors
83Opening and closing Z

You could therefore be locked out if:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a dynamom-
eter. X
To deactivate: press and hold button :
for about five seconds until a tone sounds.
X To activate: press and hold button ;for
about five seconds until a tone sounds.
i If you press one of the two buttons and
do not hear a tone, the relevant setting has
already been selected.
On vehicles with a luxury multifunction steer-
ing wheel, you can also activate and deacti-
vate the automatic locking function using the
on-board computer (Y page 241).Unlocking the driver's door (emer-
gency key element)
If the vehicle can no longer be unlocked with
the key, use the emergency key element.
If you use the emergency key element to
unlock and open the driver's door, the anti-
theft alarm system will be triggered
(Y page 72).
X Take the emergency key element out of the
key (Y page 78).
X Insert the emergency key element into the
lock of the driver's door as far as it will go. X
Turn the emergency key element anti-
clockwise to position 1.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it.
X Insert the emergency key element into the
key. Locking the vehicle (emergency key
element)
If the vehicle can no longer be locked with the
key, use the emergency key element.
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the tailgate.
X Press the locking button (Y page 83).
X Check whether the locking knobs on the
front-passenger door and the rear doors
are still visible. Press down the locking
knobs manually, if necessary ( Ypage 83).
X Close the driver's door.
X Take the emergency key element out of the
key (Y page 78).
X Insert the emergency key element into the
lock of the driver's door as far as it will go. 84
DoorsOpening and closing

X
Turn the emergency key element clockwise
as far as it will go to position 1.
i On right-hand-drive vehicles, turn the
emergency key element anti-clockwise.
X Turn the emergency key element back and
remove it.
X Make sure that the doors and the tailgate
are locked.
X Insert the emergency key element into the
key.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not primed. Luggage compartment
Important safety notes
Do not leave the key in the luggage compart-
ment. You could otherwise lock yourself out. G
WARNING
If the engine is running and the tailgate is
open, exhaust gases can enter the vehicle
interior. This could result in poisoning. There-
fore, make sure that the tailgate is always
closed when the engine is running.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
(Y page 372). Vehicles without the EASY-PACK tail-
gate:
the tailgate can be:
R opened and closed manually from outside
R unlocked from the inside with the emer-
gency key element
For vehicles with the EASY-PACK tailgate
you can:
R open and close the tailgate manually from
outside
R open and close the tailgate automatically
from outside
R open and close the tailgate automatically
from inside
R limit the opening angle of the tailgate
R unlock the tailgate from inside with the
emergency key element Opening/closing from the outside
Opening X
Press the %button on the key. X
Pull handle :.
X Raise the tailgate.
Vehicles with the EASY-PACK tailgate: if
you pull handle :and keep it in this position,
you can open the tailgate manually. If you
release the handle, the tailgate opens auto-
matically. Luggage compartment
85Opening and closing Z

Closing
G
WARNING
Make sure that nobody can become trapped
as you close the tailgate. X
Pull the tailgate down using recess :.
X Push the tailgate closed from outside the
vehicle.
X If necessary, lock the vehicle with
the & button on the key ( Ypage 76) or
with KEYLESS-GO (Y page 77).
i If a KEYLESS-GO key is detected in the
luggage compartment, the tailgate will not
lock. Opening/closing automatically from
the outside
Important safety notes G
WARNING
Only for the United Kingdom: if the vehicle
has been locked with the key, the double lock
function is activated as standard. It is then not
possible to open the doors from inside the
vehicle.
Therefore, do not leave any people behind in
the vehicle, particularly children, elderly peo-
ple or people in need of special assistance if
the vehicle has been locked with the key. As
a result, they may not be able to free them-
selves in the event of an emergency. As a
result, they could be seriously or even fatally
injured by prolonged exposure to extremely high or low temperatures, for example. In this
case, rescuing people from outside the vehi-
cle is difficult.
Deactivate the interior motion sensor before
you lock the vehicle with the key. The doors
can then be opened from the inside after the
vehicle has been locked from the outside with
the key. G
WARNING
Monitor the tailgate opening and closing pro-
cedures to make sure that nobody can
become trapped. To stop the opening or clos-
ing procedure, press the closing button on the
tailgate again or pull the handle on the outside
of the tailgate.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
(Y page 372).
Opening You can open the tailgate automatically with
the key or the handle in the tailgate.
Open or close the tailgate fully using the auto-
matic function if you have stopped the tail-
gate in an intermediate position.
X Press and hold the Fbutton on the key
until the tailgate opens.
or
X If the tailgate is unlocked, pull the handle
and let it go again immediately.
i You can also close the tailgate manually
if it is fully opened.
! If you have opened the tailgate automat-
ically, you should wait a moment before
closing the tailgate manually. 86
Luggage compartmentOpening and closing

Closing
You can close the tailgate automatically using
the key, the closing button 6
or the locking
button 7
. Closing button and locking button (example: vehi-
cle with the EASY-PACK tailgate and KEYLESS-GO)
X To close: press closing button :on the
tailgate.
or
X Press and hold the Fbutton on the key
until the tailgate closes.
X To close and lock simultaneously:
Press locking button ;on the tailgate.
i The tailgate can only be opened and
closed with the key if there is no key in the
ignition lock.
If the tailgate touches an object while clos-
ing, the closing procedure is interrupted
and the tailgate reopens.
i If you leave a KEYLESS-GO key in the lug-
gage compartment, the tailgate will not
lock.
The tailgate is not closed unless a KEY-
LESS-GO key is detected. Opening/closing automatically from
the inside
G
WARNING
Monitor the tailgate opening and closing pro-
cedures to make sure that nobody can
become trapped. To halt the opening or clos-
ing procedure, press or pull the tailgate's
remote operating button from the driver's
seat again.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
(Y page 372).
You can open and close the tailgate from the
driver's seat when the vehicle is stationary
and unlocked. X
To open: pull remote operating switch :
for the tailgate until the tailgate opens.
X To close: turn the key to position 1or 2in
the ignition lock.
X Press remote operating switch for tail-
gate :until the tailgate is closed.
6 For vehicles with the EASY-PACK tailgate only.
7 For vehicles with the EASY-PACK tailgate and KEYLESS-GO only. Luggage compartment
87Opening and closing Z

Limiting the opening angle of the tail-
gate
Important safety notes You can limit the opening angle of the tail-
gate. This is possible in the top half of its
opening range, up to approximately 20 cm
before the stop.
This could be useful, for example, if there is
insufficient space above the tailgate.
! Make sure there is sufficient clearance to
open the tailgate fully when setting the
opening angle. The tailgate could otherwise
be damaged. Ideally, set the opening angle
outside.
Activating X
To open the tailgate: pull the handle on
the tailgate.
X To stop the opening procedure at the
desired position: press the closing button
(Y page 86 )in the tailgate or pull the handle
on the outside of the tailgate again.
X To store the position: press and hold the
closing button in the tailgate until you hear
a short tone.
The opening angle limiter is activated. The
tailgate then stops in the stored position
when opened.
i To open the tailgate fully, pull the handle
on the outside of the tailgate again after it
has stopped automatically. This does not
delete the stored position.
Deactivating X
Press and hold the closing button
(Y page 86) in the tailgate until you hear
two short tones. Tailgate emergency release
Important safety notes !
The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
If the tailgate can no longer be opened from
outside the vehicle, use the emergency
release on the inside of the tailgate.
i Tailgate opening dimensions
(Y page 372).
Opening X
Take the emergency key element out of the
key (Y page 78).
X Insert emergency key element ;into the
opening in trim :.
X Turn emergency key element ;90° clock-
wise.
X Push emergency key element ;in the
direction of the arrow and open the tail-
gate. Side windows
Important safety notes
G
WARNING
Make sure that nobody can become trapped
between the side window and the door frame
when a side window is opened. Do not touch
or lean against the side window during the 88
Side windowsOpening and closing