2012 MERCEDES-BENZ GLK-Class Comand Manual

Problems
withthenavigation system Problem Possible
causes/co nsequences andM Solutions
COMAND
isunable to
cont inue route
guida nceafter the
journey hasbeen
interr upted. Route
guidanceiscanceled ifyou interr uptthejourney formore
than twohours.
"Interr upting thejourney" referstostopping thevehicle and
switching offCOMAND.
"Continuing routeguidance"refers toswitching COMAND backon
and driving on.
X Continue routeguidance(Ypage 70).
COMAND determines thevehicle's position.Depending onthe
driving situation, thismay take some time.
Route guidancemay berestric tedduring thedeterminat ionof
the vehicle's position.
When positioning iscomplete, routeguidanceisresumed with
navigation announcementsandroute guidancedisplay s. Problem Possible
causes/co nsequences andM Solutions
COMAND
isunable to
determine thevehicle's
position. COMAND
hastoredetermine theposition ofthe vehicle ifthe
vehicle hasbeen transport ed(e.g. byferry, bymotorail orafter
towing).
X Start thevehicle andpullaway .
COMAND determines thevehicle's position.Depending onthe
driving situation, thismay take some time.
Route guidancemay berestric tedduring thedeterminat ionof
the vehicle's position.
When positioning iscomplete, routeguidanceisresumed with
navigation announcementsandroute guidancedisplay s. Problems
withthenavigation system
95Navigation Z

Problem Possible
causes/co nsequences andM Solutions
The
Navigation Unavailable message
appea rs. COMAND
hasanintegrated harddrive onwhich thedigital mapis
stored.
To protect thehard drive fromdamage, COMAND switchesitoff
at very high temperatures. Thenavigation systemwillthen be
temporarily unavailable.
X Let the vehicle andCOMAND cooldown.
X To hide themessage: switchCOMAND offand then onagain. If
an area ofthe hard diskhasamalfunction ,COMAND canno
longer access themap data inthis area, forexample when
calculating aroute.
X To hide themessage: switchCOMAND offand then onagain.
The navigation systemwillbeoperational againuntilithas to
access thefaulty areaofthe hard drive oncemore. Themessage
will then reappear.
X Consult anauthorized Mercedes-B enzCenter. Problem Possible
causes/co nsequences andM Solutions
You
seeamessage
informin gyou that the
DVD containing the
digital mapis
incompatible withthe
system software. The
DVD containing thedigital mapcannot beused forthe update.
X To confirm themessage: pressWthe COMAND controller.
X Ejec tthe DVD .
X Have thesystem software updatedatan authorized Mercedes-
Benz Center. Problem Possible
causes/co nsequences andM Solutions
The
map software
update hasfailed. The
DVD isdirty orscratc hed.
X Clea nthe DVD .
X Restart theupdate. There
isoverheating duetoexcessive temperatures inthe vehicle
interior.
X Wait untilthevehicle interior hascooled down.
X Restart theupdate. COMAND's
integralharddrive isfaulty.
X Consult anauthorized Mercedes-B enzCenter. 96
Problems
withthenavigation systemNavigation

COMAN
Dfea tures <0021002100210021002100210021002100210021002100210021002100210021
002100210021002100210021002100210021002100210021002100210021V 98
General information<0021002100210021002100210021002100210021002100210021002100210021
002100210021002100210021002100210021002100210021V 98
Telephony viathe Bluet ooth®
inter-
face ........ .......... .................................... . 99
Reception andtransm ission volume 103
Telephone operation........ .......... ....... 104
Using thephone book<0021002100210021002100210021002100210021002100210021002100210021
002100210021002100210021V 106
Using calllists .................. ................. 109
Using theaddress book <0021002100210021002100210021002100210021002100210021002100210021
002100210021V 112 97Telephone

COMAN
Dfea tures
Thes eOper atingIn st ruc tions desc ribeall
st andar dand optionalequipm enta vail able
for you rCOMAND systematthe time of
purcha se.Cou ntry-specifi cdeviation sare
possible. Pleasenotethat your COMAND
system maynotbeequipped withallthe
features described. General
information Introd
uction
Telephony viaBluetoot h®
int erface, in
con junc tion with aBluetoot h®
-c apable
mobile phone, enables youtophone viathe
Bluetoot h®
int erface.
With asuitable mobilephone, youcan usethe
hands- freesystem viathe Bluetoot h®
int erface, importcontact sfrom themobile
phone viaPBA P(Phone BookAccess Profile)
and receive vCards.
You canobtain moredetailed information
about suitable mobilephones andabout
con nectingBluetoot h®
-c apable mobile
phones toCOMAND onthe Internet 2
at
htt p://ww w.mbu sa-mobile.com. Orcall
the Mercedes- BenzCustomer Assistance
Center on
1-8 00-FOR-ME RCedes(1-80 0-367-637 2)for
the USA oron 1-8 00- 387 -0100for Canada. Safet
ynotes G
WARN
ING
A driver's attentiontothe road must alway s
be his/her primary focuswhendriving. For
your safety andthesafety ofother s,we
recom mendthatyoupull over toasafe
location andstop before placing ortakin ga
telephon ecall. Ifyou choose touse themobile
phone whiledriving, pleaseusethehandsfr ee device
andonly usethemobile phonewhen
weather, road,andtrafficcon ditions permit.
Some jurisdict ionsprohibit thedriver from
using acellular mobilephonewhiledriving a
vehicle.
Bear inmind thatataspeed ofjust 30mph
(approximat ely50km/ h),your vehicle is
cover ingadistanc eof 44 feet (approximat ely
14 m)every second. G
WARN
ING
Ex cessive electromagnet icradiation may
con stitute ahealth hazard toyourself and
other s.
There isscien tificdiscussion surroundingthe
possible healthrisksposed by
electr omagnet icfields. Youcanreduce this
risk byusing anext erior aerial.
Therefor e,only usemobile communication
equipment ifit is con nect edtothe exterior
aerial ofthe vehicle. Call
disconnection whilethevehicle is
in motion
Ac allmay bedisc onnected if:
R there isins ufficie ntnetwo rkcover age in
cer tain areas .
R you mov efrom onetrans mitter/ rec eive r
area (cell)int oano ther and nochann elsare
fr ee.
R you useaSI M car dwhic his no tcompatible
with thenetwork available.
R you areusing amobile phonewith
"Twincard" andthemobile phonewiththe
second SIMcard isalready loggedintothe
network . Operat
ingoptions
You canoperate thetelephone by:
R using theCOMAND controller:
turn cVd.
2 Only valid forUSA. 98
General
informationTelephone

slide
XVY orZVÆ.
press W.
R pressing theKorI button andusing the
telephone keypadonCOMAND
R pressing the6 or~ button onthe
multifunction steeringwheel
R using Voice Control (seetheseparate Voice
Control System instructions)
Unless statedotherwise, thedescriptions and
illu strations inthis section refertoCOMAND. Function
restrictions
The telephone isnot ready foruse inthe
followi ngsituations:
R the telephone automaticall ytries tolog on
to anetwork. Ifno network isavail able, you
will notbeable tomake a"911" emergency
call. Ifyou attempt tomake anoutgoing
call, theNoService message
willappea r
for ashort while. 911
emergency call G
WARNING
The 911 emergency callsystem isapubli c
service. Usingitwithout duecause isa
criminal offense.
The followi ngrequirements mustbefulfill ed
for a911 emergency call:
R the mobile phonemustbeswitched on.
R anetwork mustbeavail able.
R avalid andoperational SIMcard must be
inserted inthe mobile phone.
R the mobile phoneisconn ected toCOMAND
via Bluetooth ®
.
If you cannot makeanemergency call,you
must arrange rescuemeasures yourself. X
Ent ernumbers onCOMAND (Ypage 104).
X Press theKbutton.
The telephone makestheconn ection.
X Wait forthe emergency callcent erto
respond andthen describe theemergency. Telephony
viathe Bluetooth ®
interface Condition
s
On the mobile phone For
telephony viaCOMAND's Bluetooth®
interface, aBluetooth ®
-capable mobile
phone isrequired.
i Not allmobile phones available onthe
market areequa llysuitabl e.More detailed
information onsuitabl emobile phones and
on conn ecting Bluetooth ®
-capable mobile
phones withCOMAND canbefound onthe
Intern etat
htt p://www .mbusa-mobile.com.O rcall
th eMer cedes-Ben zCust ome rAssistance
Center at
1-80 0-FOR-ME RCedes(1-800- 367-6372)
(for theUSA) orCustomer Relations at
1-80 0-387-0100(for Canada ).
The battery ofthe mobile phoneshould
alwa ysbe kept sufficiently chargedinorder
to prevent malfunctions.
In preparation fortelephoning viathe
Bluetooth ®
interface, youshould checkthe
followi ngitems onyour mobile phone(seethe
mobile phoneoperating instructions):
X Hands-Fr eeProfile
The mobile phonemustsupport Hands-
Free Profile 1.0orabove.
i Some displays(e.g. thesignal strengt h)
depend onthe supported versionofthe
Hands-Fr eeProfile.
X Bluetooth ®
visibil ity
On certain mobilephones, thedevice itself
must bemade "visible"for other devices,
as well asactivating theBluetooth ® Telephony
viathe Bluetooth ®
interface 99Telephone Z

function
(seethemobi lephone operating
instructio ns).
X Blue tooth ®
devi cename
Every Bluetooth ®
devi cehas itsown
Blue tooth ®
devi cename. Thisdevicename
is freel ydefi nabl e,but can beidentical for
al ldevi cesfrom thesame manufa cturer.It
is therefore recommende dthat youchange
this name sothat youcan easilyrecognize
you rmobile phone (seethemobile phone
operating instructions).
X Switch onthe mobile phoneandenter the
PIN when prompted todo so(see the
mobile phoneoperating instructions).
X Act ivate Bluetooth ®
funct ionsand, where
necessary, Bluetooth®
visibility onthe
mobile phone(seethemobile phone
operating instructions).
On COMAND X
Act ivate theBluetooth ®
funct ionin
COMAND (Ypage 42). Connec
tingamobile phone
Gener alinfor mation Bef
ore usin gyour mobilephon ewith
COMA NDforthefir st tim e,you willneedto
con nectit.
When youauth orizeanew mobi lephon e,itis
con nectedautom atically.
Conn ecting com prises:
R sear ching for aBluet ooth®
-c apable mobile
phon e
R subse quentlyauth orizing it
You canconnectupto ten mobile phones.
Search ingforam obile phone X
Pres sth e÷ function butt oninCOMA ND.
X Sele ctPho ne in
thete lepho nebasic menu
by slidin gVÆ andturnin gcVd the COMA
NDcontroller andpres sW to
con firm.
X Sele ctBlu etooth Pho
nes and
pres sW to
con firm.
X Sele ctUpd ate and
pres sW tocon firm.
COMA NDsearc hesforBluet ooth®
te lepho neswith inran geand adds them to
th eBluet ooth®
telepho nelist.
The durat ionofthesearc hdepends onthe
number ofBluetoot h®
telephon eswithin
range andtheir charact eristics. Ex
ample ofdisplay: Bluetoot h®
telephon eslist
: Current lycon nected #and authoriz ed
mobile phoneY
; Mobile phonenotwithin rangebut
previously authorized(L appears ingray)
= Newly detectedmobile phonewithin
range butnot yetauthoriz ed(no icon yet
Y)
The Bluetoot h®
telephon eslist shows all
mobile phones withinrangeandallpreviously
authoriz edmobile phones, whether ornot
they areinrange.
i Ifthe Bluetoot h®
telephon eslist isfull,
you willberequested tode-author izea
mobile phone(Y page 102).IfCOMAND
does notfind your mobile phone, external
authoriz ation(Ypage 101)may be
nec essary.
i When called upagain, thetelephon elist
may nolonger showallmobile phones
because, forexample, amobile phonehas
been removed fromthevehicle inthe 100
Telephony viatheBluet ooth®
interf aceTelephone

meantime.
Inthis case, startanew search
to upd ate the Blue tooth ®
teleph onelist.
Authorizin g(regi stering )am obile
ph one X
In theBluet ooth®
te lepho neslist,selec tthe
not yetauthorized mobilephonebyturning
cVd theCOMAND controller.
X Select Options by
sliding VYthe
COMAND controller andpress Wto
confirm .
X Select Authorize and
press Wtoconfirm .
The passcode entrymenu appears. The
passcode isany one tosixteen- digit
number combination whichyoucan choose
yourself. Youmust enter thesame number
combination inCOMAND andinthe
Bluetooth ®
-capable mobilephone(seethe
operating instructionsofthe mobile phone).
i Some mobile phones requireapasscode
with fourormore digits.
If you want toreauthorize amobile phone
following <0004000500250001001500140008000F00120009001C000100140009000F000E
0032V youcan select a
different passcode.
X To enter apassc odeinCOMA ND:press
the numbe rkeys inturn.
¬ ishigh lighted after thefirst numbe r
has beenentere d.
or
X Sel ect the digits inthe digitb aroneby one
by turnin gcVd theCOMA NDcontroll er
and pres sW toconfirm .Then ,selec t
¬. X
To confir man ent ryinCOMAN D:pres s
W theCOMA NDcontroll er.
X Now enterthe same passcode inthe mobile
phone.
To make entries onthe mobile phone:if
the Bluetooth ®
conn ection issuccessful, you
will berequested toenter thepasscode
(access code,passkey) (seethemobile phone
operating instructions).
X Ent erthe same passcode inthe mobile
phone asalready entered inCOMAND.
i Afterenterin gthe passcode, youmay also
need toenter aconfirm ationinyour mobile
phone toconn ectcalls. Please checkyour
mobile phonedisplay.
If the COMAND displayshows the
message: Authorization Procedure Unsuccessful ,
you may have exceeded
the prescribed timeperiod. Repeatthe
procedure.
The mobile phoneisconn ected toCOMAND
(authorized). Youcannow make callsusing
the COMAND hands-free system. External
authorizat ion
If COMAND doesnotdetect yourmobile
phone, thismay bedue toparticular security
settin gson your mobile phone. Inthis case,
you can test ifyour mobile phonecanfind
COMAND. TheBluetooth ®
device nameof
COMAND isMB Bluetooth .
Observe thefollowing: somemobile phones
require thatyoureconn ecttoCOMAND after
you have entered thepasscode (seethe
mobile phoneoperating instructions).The
mobile phonecannot otherwise be
authorized.
X Press the÷funct ionbutton onCOMAND.
X Select Phone in
the telephone basicmenu
by sliding VÆandturning cVdthe
COMAND controller andpress Wto
confirm . Telephony
viathe Bluetooth ®
interface 101Telephone Z

X
Sel ect Blu etooth Pho
nes and
pressW to
confi rm.
X Sel ect Update .
X Sel ect Options by
sliding VY the
CO MAND controllera nd pre ssing W to
confi rm.
X Sel ect ExternalAuthorization and
pre ssW toconfi rm.
X Star tthe Bluetoo th®
sea rch onthe mob ile
ph one (see the mob ile ph one opera ting
ins tructio ns).
X Sel ect COMAND (MB Bluetooth )
on the
mob ile ph one .
X Enter thepassco deon the mob ile ph one
wh en req uested toand then enteritin
COMA ND. Connect
inganot hermob ilephone
If you have authorizedmor eth an onemob ile
phon e,you can swit chbet ween theind ivid ual
phon es.
i You canonlyswit chtoano ther auth orized
phon eif you arenotcurr ently mak ingacall .
X Se lec tthe mobile phoneinthe Bluetooth ®
telephones listbyturning cVdthe
COMAND controller andpress Wto
confirm .
The selected mobilephoneissearched for
and conn ected ifit is within Bluetooth ®
range andifBluetooth ®
is activated.
Only onemobile phonecanbeconn ected
at any one time. Thecurrent lyconn ected
mobile phoneisindicated bythe #dot in
the Bluetooth ®
telephones list
(Y page 100). Displaying
details
X Press the÷funct ionbutton onCOMAND.
X Select Phone in
the telephone basicmenu
by sliding VÆandturning cVdthe COMAND
controller andpress Wto
confirm .
X Select Bluetooth Phones and
press Wto
confirm .
X Select thedesired mobilephoneinthe
Bluetooth ®
telephones list.
X Select Options by
sliding VYandpress
W toconfirm .
X Select Details and
press Wtoconfirm .
The following information concerning the
selected mobilephoneisshown:
R Bluetooth ®
name
R Bluetooth ®
address
R availa bilitystatus (isshown afteranew
search)
R authorization status
X To close thedetailed view:turncVd or
slide XVY theCOMAND controller. De-registering
(de-authorizing) a
mobile phone
Mercedes-Ben zUSA, LLCrecommen dsde-
authorization onboth COMAND andonthe
mobile phone. Subsequent authorization may
otherwise fail.
X Press the÷funct ionbutton onCOMAND.
X Select Phone in
the telephone basicmenu
by sliding VÆandturning cVdthe
COMAND controller andpress Wto
confirm .
X Select Bluetooth Phones and
press Wto
confirm .
X Select thedesired mobilephoneinthe
Bluetooth ®
telephones list.102
Telephony viathe Bluetooth ®
interfaceTelephone