2012 MERCEDES-BENZ E-Class WAGON 311

Rear control panel .........................133
Refrigerant ..................................... 388
Setting the air distribution .............137
Setting the airflow .........................137
Setting the air vents ......................140
Setting the climate mode ............... 136
Setting the temperature ................136
Switching air-recirculation mode
on/off ............................................ 139
Switching on/off ........................... 134
Switching residual heat on/off ......140
Switching the rear window
heating on/off ............................... 139
Switching the ZONE function on/
off .................................................. 137
Coat hooks ......................................... 284
Cockpit Overview .......................................... 28
see Instrument cluster
Collapsible spare wheel
Inflating ......................................... 332
see Emergency spare wheel
COMAND
see separate operating instructions
Combination switch .......................... 117
Combined cargo cover and net ........ 283
Compass Calibrating ..................................... 306
Calling up ....................................... 305
Setting ........................................... 305
Consumption statistics (on-board
computer) .......................................... 219
Convenience closing feature .............. 91
Convenience opening feature ............ 91
Coolant (engine) Checking the level .........................311
Display message ............................ 245
Notes ............................................. 389
Temperature (on-board computer) . 230
Temperature gauge ........................ 214
Warning lamp ................................. 268
Cooling
see Climate control
Cornering light function
Display message ............................ 242
Function/notes ............................. 118
Crash-responsive emergency
lighting ............................................... 121Cruise control
Cruise control lever .......................176
Deactivating ................................... 177
Display message ............................ 254
Driving system ............................... 175
Function/notes ............................. 175
Important safety notes ..................175
LIM indicator lamp .........................176
Setting a speed .............................. 176
Storing and maintaining current
speed ............................................. 176
Cup holder
Center console .............................. 289
Important safety notes ..................289
Rear compartment .........................290
Customer Assistance Center (CAC) ... 25
Customer Relations Department ....... 25
D
Dashboard see Cockpit
Data
see Technical data
Daytime running lamp mode
see Daytime running lamps
Daytime running lamps
Display message ............................ 244
Switching on/off (on-board
computer) ...................................... 227
Switching on/off (switch) ..............115
DEF
Adding ........................................... 165
Display message ............................ 248
Delayed switch-off
Exterior lighting (on-board
computer) ...................................... 227
Interior lighting .............................. 228
Diesel particle filter .......................... 171
Digital speedometer ......................... 219
DIRECT SELECT lever see Automatic transmission
Display (cleaning instructions) ........ 318
Display messages Calling up (on-board computer) .....234
Driving systems ............................. 249
Engine ............................................ 245
General notes ................................ 234
Index7

Opening/closing the garage door ..304
Programming (button in the rear-
view mirror) ................................... 302
Gasoline ............................................. 161
Gear indicator (on-board
computer) .......................................... 230
Gear or selector lever (cleaning
guidelines) ......................................... 319
Genuine Mercedes-Benz parts ......... 380
Glove box ........................................... 274
H
Handbrake see Parking brake
Hazard warning lamps ...................... 118
Headlamp cleaning system Notes ............................................. 389
Headlamps
Adding fluid to cleaning system .....311
Cleaning system (function) ............117
Fogging up ..................................... 120
see Automatic headlamp mode
Head restraints
Adjusting ....................................... 100
Adjusting (angle) ............................ 100
Adjusting (electrically) ...................101
Adjusting (rear) .............................. 101
Installing/removing (rear) ..............102
Luxury ............................................ 101
see NECK-PRO head restraints
Heating
see Climate control
High-beam headlamps
Changing bulbs .............................. 123
Display message ............................ 243
Switching Adaptive Highbeam
Assist on/off ................................. 118
Switching on/off ........................... 117
Hill start assist .................................. 148
HOLD function Display message ............................ 250
Function/notes ............................. 187
Hood
Closing ........................................... 309
Display message ............................ 258
Opening ......................................... 308
Hydroplaning ..................................... 173
I
Ignition lock see Key positions
Immobilizer .......................................... 71
Indicator lamps see Warning and indicator lamps
Indicators
see Turn signals
Infrared lamps (changing bulbs) ...... 123
Insect protection on the radiator .... 309
Instrument cluster Overview .......................................... 29
Settings ......................................... 226
Warning and indicator lamps ...........30
Instrument cluster lighting ................ 29
Instrument lighting see Instrument cluster lighting
Interior lighting
Automatic control ..........................120
Delayed switch-off (on-board
computer) ...................................... 228
Emergency lighting ........................121
Manual control ............................... 121
Overview ........................................ 120
Reading lamp ................................. 120
Setting the brightness of the
ambient lighting (on-board
computer) ...................................... 227
see Interior lighting
J
Jack Storage location ............................ 322
Using ............................................. 330
Jump starting (engine) ...................... 338
K
Key see SmartKey
KEYLESS-GO
Convenience closing feature ............92
Display message ............................ 259
Locking ............................................ 75
Start/Stop button .......................... 145
Starting the engine ........................147
Unlocking ......................................... 75
Index11

V
Vanity mirror (in sun visor) .............. 291
Vehicle Correct use ...................................... 25
Data acquisition ............................... 26
Display message ............................ 257
Equipment ....................................... 22
Individual settings ..........................226
Limited Warranty ............................. 26
Loading .......................................... 358
Locking (in an emergency) ...............84
Locking (SmartKey) .......................... 75
Lowering ........................................ 333
Maintenance .................................... 23
Parking for a long period ................ 169
Pulling away ................................... 147
Raising ........................................... 330
Reporting problems .........................25
Towing away .................................. 340
Transporting .................................. 342
Unlocking (in an emergency) ...........83
Unlocking (SmartKey) ......................75
Vehicle data ................................... 390
Vehicle battery
see Battery (vehicle)
Vehicle data ....................................... 390
see Technical data
Vehicle dimensions ........................... 390
Vehicle emergency locking ................ 84
Vehicle identification number see VIN
Vehicle identification plate .............. 381
Vehicle level AIRMATIC ...................................... 189
Vehicle level (display message) ....... 249
Vehicle tool kit .................................. 322
Video (DVD) ........................................ 222
VIN ...................................................... 381
W
Warning and indicator lamps ABS ................................................ 264
Brakes ........................................... 263
Check Engine ................................. 267
Coolant .......................................... 268
Cruise control ................................ 176
Distance warning ........................... 270
DISTRONIC PLUS ........................... 270
ESP ®
.............................................. 264
ESP ®
OFF ....................................... 265
Fuel tank ........................................ 267
LIM (DISTRONIC PLUS) ..................180
Overview .......................................... 30
PASSENGER AIRBAG OFF
indicator lamp .................................. 44
Reserve fuel ................................... 267
Seat belt ........................................ 261
SPORT handling mode ...................265
SRS ................................................ 266
Tire pressure monitor ....................271
Warranty ............................................ 381
Washer fluid Display message ............................ 259
see Windshield washer system
Wheel bolt tightening torque ........... 333
Wheel chock ...................................... 329
Wheels Changing a wheel .......................... 329
Checking ........................................ 347
Cleaning ......................................... 315
Important safety notes ..................346
Interchanging/changing ................370
Mounting a wheel .......................... 332
Removing a wheel ..........................331
Storing ........................................... 371
Tightening torque ........................... 333
Wheel size/tire size .......................371
Window curtain air bag
Display message ............................ 239
Operation ......................................... 44
Windows
Cleaning ......................................... 317
see Side windows
Windshield
Defrosting ...................................... 138
Windshield washer system .............. 311
Notes ............................................. 389
Windshield wipers
Problem (malfunction) ...................126
Rear window wiper ........................125
Replacing the wiper blades ............125
Switching on/off ........................... 12420Index

ProblemPossible causes/consequences and M SolutionsVehicles with a
gasoline engine:
The engine is not
running smoothly and
is misfiring.There is a malfunction in the engine electronics or a mechanical
component of the engine management system.XOnly depress the accelerator pedal slightly.XHave the cause rectified immediately at a qualified specialist
workshop, e.g. an authorized Mercedes-Benz Center.
Otherwise, non-combusted fuel may get into the catalytic
converter and damage it.The coolant
temperature gauge
shows a value above
248 ‡ (120 †).The coolant level is too low. The coolant is too hot and the engine
is no longer being cooled sufficiently.XStop as soon as possible and allow the engine and the coolant
to cool down.XCheck the coolant level ( Y page 311). Observe the warning
notes as you do so and add coolant if necessary.Automatic transmission
Important safety notes
GWARNING
It is dangerous to shift the automatic
transmission out of parking position P or
neutral position N if the engine speed is
higher than idle speed. If your foot is not firmly
on the brake pedal, the vehicle could
accelerate quickly forward or in reverse. You
could lose control of the vehicle and hit
someone or something. Only shift into gear
when the engine is idling normally and when
your right foot is firmly on the brake pedal.
GWARNING
Keep in mind that turning off the engine alone
only will shift the automatic transmission into
neutral position N automatically.
Always shift the automatic transmission into
park position P before turning off the engine.
Otherwise the vehicle could roll away which
could result in an accident and/or serious
personal injury.
Selector lever
Overview of transmission positions
Selector lever in AMG vehicles with P button
PPark position with parking lockRReverse gearNNeutralDDrive152Automatic transmissionDriving and parking

Display messagesPossible causes/consequences and M Solutionsb
Malfunction See
Operator's ManualThe exterior lighting is defective.XVisit a qualified specialist workshop.b
AUTO Lamp Function
InoperativeThe light sensor is defective.XVisit a qualified specialist workshop.b
Switch Off LightsThe lights are still switched on when you leave the vehicle. A
warning tone also sounds.XTurn the light switch to c or à .Adaptive Highbeam
Assist InoperativeAdaptive Highbeam Assist is defective.XVisit a qualified specialist workshop.Adaptive Highbeam
Assist Currently
Unavailable See
Operator's ManualAdaptive Highbeam Assist is deactivated and temporarily
inoperative, if:
R the windshield is dirty in the camera's field of vision.
R visibility is impaired due to heavy rain, snow or fog.XClean the windshield.
Adaptive Highbeam Assist is available again, if:
R the dirt (e.g. slush) drops away while the vehicle is in motion.
R the system recognizes that the camera is fully operational again.
The display message Adaptive Highbeam Assist Now
Available is shown.
Engine
Display messagesPossible causes/consequences and M Solutions+
Check Coolant
Level See
Operator's ManualThe coolant level is too low.XAdd coolant, observing the warning notes when doing so
( Y page 311).XIf coolant needs to be added more often than usual, have the
engine coolant system checked at a qualified specialist
workshop.GWARNING
Do not spill antifreeze on hot engine parts. Antifreeze contains ethylene glycol which may burn
if it comes into contact with hot engine parts. You could be seriously burned.
Display messages245On-board computer and displaysZ

Display messagesPossible causes/consequences and M SolutionsD
Power Steering
Malfunction See
Operator's ManualGRisk of accident
The power steering is malfunctioning.
You will need to use more force to steer.
A warning tone also sounds.
XCheck whether you are able to apply the extra force required.XIf you are able to steer safely: carefully drive on to a qualified
specialist workshop.XIf you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop.Phone No ServiceYour vehicle is outside the network provider's transmitter/
receiver range.XWait until the mobile phone operational readiness symbol
appears in the multifunction display.¥
Check Washer FluidThe washer fluid level in the washer fluid reservoir has dropped
below the minimum.XAdd washer fluid ( Y page 311).
SmartKey
Display messagesPossible causes/consequences and M Solutions+
Key Does Not
Belong to VehicleYou have put the wrong SmartKey in the ignition lock.XUse the correct SmartKey.+
Take Your Key from
IgnitionThe SmartKey is in the ignition lock.XRemove the SmartKey.+
Obtain a New KeyThe SmartKey needs to be replaced.XVisit a qualified specialist workshop.+
Replace Key BatteryThe batteries of the KEYLESS-GO key are discharged.XChange the batteries ( Y page 78).Display messages259On-board computer and displaysZ

ProblemPossible causes/consequences and M Solutions?
The red coolant
warning lamp comes on
while the engine is
running.The coolant level is too low.
If the coolant level is correct, the airflow to the engine radiator
may be blocked or the electric engine radiator fan may be
malfunctioning.
The coolant is too hot and the engine is no longer being cooled
sufficiently.XObserve the additional display messages in the multifunction
display.XPull over and stop the vehicle safely and switch off the engine,
paying attention to road and traffic conditions.XAllow the engine and coolant to cool.XCheck the coolant level and add coolant (Y page 311). Observe
the warning notes.XIf you need to add coolant more often than usual, have the
engine coolant system checked.XMake sure that the air supply to the engine radiator is not
blocked, e.g. by snow, slush or ice.XAt coolant temperatures under 248 ‡ (120 † ), drive to the next
qualified specialist workshop.XAvoid subjecting the engine to heavy loads, e.g. driving in
mountainous terrain, and stop-and-go traffic.?
The red coolant
warning lamp comes on
while the engine is
running. A warning tone
also sounds.The coolant temperature has exceeded 248 ‡ (120 † ). The
airflow to the engine radiator may be blocked or the coolant level
may be too low.
The engine is not being cooled sufficiently and may be damaged.XObserve the additional display messages in the multifunction
display.XPull over and stop the vehicle safely and switch off the engine,
paying attention to road and traffic conditions.XAllow the engine and coolant to cool.XCheck the coolant level and add coolant (Y page 311). Observe
the warning notes.XIf you need to add coolant more often than usual, have the
engine coolant system checked.XMake sure that the air supply to the engine radiator is not
blocked, e.g. by snow, slush or ice.XAt coolant temperatures under 248 ‡ (120 † ), drive to the next
qualified specialist workshop.XAvoid subjecting the engine to heavy loads, e.g. driving in
mountainous terrain, and stop-and-go traffic.Warning and indicator lamps in the instrument cluster269On-board computer and displaysZ

Further information on engine oil
( Y page 387).
Checking and adding other service
products
Checking the coolant level
Only check the coolant level when the vehicle
is on a level surface and the engine has cooled
down.
XTurn the SmartKey to position
2 (Y page 145) in the ignition lock.
On vehicles with KEYLESS-GO, press the
Start/Stop button twice ( Y page 145).XCheck the coolant temperature display in
the instrument cluster.
The coolant temperature must be below
158 ‡ (70 †).GWARNING
In order to avoid any potentially serious burns:
R use extreme caution when opening the
hood if there are any signs of steam or
coolant leaking from the cooling system, or
if the coolant temperature display indicates
that the coolant is overheated.
R do not remove the pressure cap on the
coolant reservoir if the coolant temperature
is above 158 ‡ (70 †). Allow the engine to
cool down before removing the cap. The
coolant reservoir contains hot fluid and is
under pressure.
R using a rag, slowly turn the cap
approximately 1
/ 2 turn to relieve excess
pressure. If opened immediately, scalding
hot fluid and steam will be blown out under
pressure.
R do not spill antifreeze on hot engine parts.
Antifreeze contains ethylene glycol which
may burn if it comes into contact with hot
engine parts.
XSlowly turn cap : half a turn counter-
clockwise and allow excess pressure to
escape.XTurn cap : further counter-clockwise and
remove it.
If the coolant is at the level of marker bar
= in the filler neck when cold, there is
enough coolant in coolant expansion
tank ;.
If the coolant is approximately 0.6 in
(1.5 cm) above marker bar = in the filler
neck when warm, there is enough coolant
in coolant expansion tank ;.XIf necessary, add coolant that has been
tested and approved by Mercedes-Benz.XReplace cap : and turn it clockwise as far
as it will go.
For further information on coolant, see
( Y page 389).
Windshield washer system and
headlamp cleaning system
The washer fluid reservoir is used for both the
windshield washer system and the headlamp
cleaning system.
i Vehicle components and their service
products must match. You should,
therefore, only use products that have been
tested and approved by Mercedes-Benz.
Information on tested and approved
products can be obtained at any authorized
Mercedes-Benz Center or on the Internet at
http://www.mbusa.com (USA only).
Engine compartment311Maintenance and careZ