2012 MERCEDES-BENZ E-Class WAGON tow

available, the vehicle can be opened by a
Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four
days after the ignition was last switched off.XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.XPull the trunk handle/tailgate handle for at
least 20 seconds until the indicator lamp in
the SOS button ( Y page 297) flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password 27
.
i Vehicle remote unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull the trunk lid
handle again.
Vehicle remote closing
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Mercedes-Benz
Customer Assistance Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are in your vehicle and
switch on the ignition, the Tele Aid Doors
locked by remote control message
appears in the multifunction display.
Alternatively, the vehicle can also be locked
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password.
i The vehicle valet locking feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Service for recovering a stolen vehicle
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.XThis number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace
automatically informs the Mercedes-Benz
Customer Assistance Center.
27 USA only.Features301Stowing and featuresZ

Garage door opener
Important safety notes
The HomeLink ®
garage door opener
integrated in the rear-view mirror allows you
to operate up to three different door and gate
systems.
i Certain garage door drives are
incompatible with the integrated garage
door opener. If you have difficulty
programming the integrated garage door
opener, contact an authorized Mercedes-
Benz Center or call one of the following
telephone hotlines:
R USA: Mercedes-Benz Customer
Assistance Center at
1-800-FOR-MERCedes
R Canada: Customer Service at
1-800-387-0100
GWARNING
Before programming the integrated remote
control to a garage door opener or gate
operator, make sure people and objects are
out of the way of the device to prevent
potential harm or damage. When
programming a garage door opener, the door
moves up or down. When programming a gate
operator, the gate opens or closes.
Do not use the integrated remote control with
any garage door opener that lacks safety stop
and reverse features as required by U.S.
federal safety standards (this includes any
garage door opener model manufactured
before April 1, 1982). A garage door that
cannot detect an object - signaling the door
to stop and reverse - does not meet current
U.S. federal safety standards.
When programming a garage door opener,
park vehicle outside the garage.
Do not run the engine while programming the
integrated remote control. Inhalation of
exhaust gas is hazardous to your health. All
exhaust gas contains carbon monoxide (CO),
and inhaling it can cause unconsciousness
and possible death. All exhaust gas contains
carbon monoxide (CO), and inhaling it can
cause unconsciousness and possible death.
i USA only:
This device complies with part 15 of the
FCC Rules. Operation is subject to the
following two conditions:
1. This device may not cause harmful
interference, and
2. this device must accept any interference
received, including interference that may
cause undesired operation.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
FCC ID: CB2HMIHL4
i Canada only:
This device complies with RSS-210 of
Industry Canada. Operation is subject to
the following two conditions:
1. This device may not cause interference,
and
2. this device must accept any interference
received, including interference that may
cause undesired operation of the device.
Any unauthorized modification to this
device could void the user's authority to
operate the equipment.
IC: 279B-HMIHL4
Programming the integrated garage
door opener on the rear-view mirror
Programming
GWARNING
Only press the transmitter button on the
integrated garage door opener if there are no
persons or objects present within the sweep
of the garage door. People could otherwise be
injured by the movement of the door.
302FeaturesStowing and features

Integrated garage door opener on the rear-view
mirror
Garage door remote control A is not part of
this integrated garage door opener.
i To achieve the best result, insert new
batteries in garage door remote control
A before programming.
XBefore programming for the first time, clear
the memory of the integrated garage door
opener ( Y page 305).XTurn the SmartKey to position 2 in the
ignition lock.XPress and hold one of transmitter
buttons ; to ? on the integrated garage
door opener.
Indicator lamp : starts to flash yellow
after a short period.
i Indicator lamp : flashes yellow
immediately after the transmitter button
has been stored for the first time. If the
transmitter button has already been
programmed, indicator lamp : does not
flash yellow until 10 seconds have elapsed.
XRelease the transmitter button.XPoint transmitter button B of garage door
remote control A towards the transmitter
buttons on the rear-view mirror at a
distance of 2 to 8 inches (5 to 20 cm).
i The distance required between garage
door remote control A and the integrated
garage door opener depends on the system
of the garage door drive. You might require
several attempts. You should test every
position for at least 25 seconds before
trying another position.XPress and hold transmitter button B on
garage door remote control A until
indicator lamp : lights up green.
Programming is complete if indicator
lamp : lights up or flashes green.XRelease transmitter button ;, = or ? on
the integrated garage door opener and the
transmitter button on garage door remote
control B.
If indicator lamp : lights up red:
XRepeat the programming procedure for the
transmitter button. When doing so, vary the
distance between the garage door remote
control and the rear-view mirror.
i If the indicator lamp flashes green after
successful programming, the garage door
system is operating on a rolling code. After
programming, you must synchronize the
garage door opener integrated in the rear-
view mirror with the receiver of the garage
door system.
Synchronizing the rolling code
Your vehicle must be within range of the
garage or gate opener drive. Make sure that
neither your vehicle nor any persons/objects
are present within the sweep of the door or
gate.
Observe the safety notes when performing
the rolling code synchronization.
XTurn the SmartKey to position 2 in the
ignition lock.XPress the programming button of the door
or gate drive (see the door or gate drive
operating instructions, e.g. under
"Programming of additional remote
controls").
i You now normally have 30 seconds to
initiate the next step.
XPress the previously programmed
transmitter button of the HomeLink ®Features303Stowing and featuresZ

integrated garage door opener repeatedly
in succession until the door opens.
The rolling code synchronization is then
complete.
Notes on programming the remote
control
Canadian radio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds.
These signals may not therefore last long
enough for the integrated garage door opener
to recognize the signal during programming.
Comparable with Canadian law, some U.S.
garage door openers also have a built-in
"interruption".
If you live in Canada or have difficulties
programming the garage door opener
(regardless of where you live) when using the
programming steps (see above), proceed as
follows:
XPress and hold one of transmitter
buttons ; to ? of the integrated garage
door opener.
Indicator lamp : starts to flash yellow
after a short period.XRelease the transmitter button.XPress transmitter button B of the garage
door remote control and hold for two
seconds, then release for two seconds,
then press again and hold for two seconds.XRepeat this sequence on transmitter
button B of the garage door remote
control until indicator lamp : is green.
Repeat the process if indicator lamp :
turns red.XContinue with the other programming
steps (see above).
Problems when programming
If you are experiencing problems
programming the integrated garage door
opener on the rear-view mirror, take note of
the following instructions:
R check the transmission frequency of
garage door remote control A (usually
found on the reverse side of the remote
control).
The integrated garage door opener is
compatible with devices that can be
operated with units in a frequency range of
280 to 390 MHz.
R change the batteries in garage door remote
control A. This increases the probability
that garage door remote control A will
send a strong and precise signal to the
integrated garage door opener on the rear-
view mirror.
R when programming, hold garage door
remote control A at different distances
and angles from the transmitter button that
you are programming. Try different angles
at a distance between 2 and 12 inches (5
to 30 cm) or the same angle at varying
distances.
R if another remote control for the same
garage door drive is available, repeat the
same programming steps with this remote
control. Before you perform the steps of the
operation, make sure that there are new
batteries in the garage door remote
control.
R note that some remote controls only
transmit for a limited amount of time (the
indicator lamp on the remote control goes
out). Press the remote control button again
before it stops transmitting.
R align the antenna cable of the garage door
opener unit. This can improve signal
reception/transmission.
Opening/closing the garage door
Once programmed, the integrated garage
door opener will assume the function of the
garage door system's remote control. Please
also read the operating instructions for the
garage door system.
304FeaturesStowing and features

XTurn the SmartKey to position 2 in the
ignition lock.XPress transmitter button ;, = or ? in the
overhead control panel that you have
programmed to operate the garage door.
Garage door system with a fixed code:
indicator lamp : lights up green.
Garage door system with a rolling code:
indicator lamp : flashes green.
i
The transmitter will transmit a signal for
as long as the transmitter button is being
pressed. After a maximum of ten seconds,
transmission is terminated and indicator
lamp : flashes yellow. Press the
transmitter button again, if necessary.
Clearing the memory of the integrated
garage door opener on the rear-view
mirror
XTurn the SmartKey to position 2 in the
ignition lock.XPress transmitter buttons ; and ?.
The indicator lamp lights up yellow.XPress and hold transmitter buttons ;
and ? until the indicator lamp turns green.
i
Make sure that you clear the memory of
the integrated garage door opener before
selling the vehicle.
Compass
Calling up the compass
To obtain a correct display in rear-view
mirror :, the compass must be calibrated
and the magnetic field zone must be set.XPress button = briefly.
The compass shows which direction the
vehicle is currently traveling in: N, NE , E , SE ,
S , SW , W or NW.
Setting the compass
XDetermine your position using the following
zone maps.
North America zone map
South America zone map
Features305Stowing and featuresZ

XPress and hold button =(Y page 305) for
approximately three seconds.
The currently selected zone appears in
compass display ;(Y page 305).XTo select the zone: press
button =(Y page 305) repeatedly until the
desired zone is selected.
The zone has been selected when compass
display ;(Y page 305) shows the heading.
This takes a few seconds.
Calibrating the compass
XMake sure that there is sufficient space for
you to drive in a circle without impeding the
remaining traffic.
In order to calibrate the compass correctly,
observe the following points:
R calibrate the compass in the open and not
in the vicinity of steel constructions or high-
voltage transmission lines.
R switch off electrical consumers, for
example, the climate control, windshield
wipers or rear window defroster.
R close all doors and the trunk lid/tailgate.
XSwitch the ignition on.XPress and hold button =(Y page 305) for
approximately six seconds until the
C symbol appears in compass display ;
( Y page 305).XDrive a full circle at approximately 3 mph
(5 km/h) to 6 mph (10 km/h).
Once the calibration has been successfully
completed, the current direction appears in
compass display ;(Y page 305).
Floormat on the driver's side
GWARNING
Whenever you are using a floormat, make sure
there is enough clearance and that the
floormat is securely fastened.
The floormat should always be securely
fastened using the fastening equipment.
Before driving off, check that the floormat is
securely in place and adjust it if necessary. A
loose floormat could slip and hinder proper
functioning of the pedals.
Do not place several floormats on top of each
other as this may impair pedal movement.XSlide the seat backwards.XTo install: place the floormat in the
footwell.XPress studs : onto retainers ;.XTo remove: pull the floormat off
retainers ;.XRemove the floormat.306FeaturesStowing and features

GWARNING
Many cleaning products can be hazardous.
Some are poisonous, others are flammable.
Always follow the instructions on the
particular container. Always open your
vehicle's doors or windows when cleaning the
inside.
Never use fluids or solvents that are not
designed for cleaning your vehicle.
Always lock away cleaning products and keep
them out of reach of children.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
HEnvironmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you
should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Exterior care
Automatic car washGWARNING
Braking efficiency is reduced after washing
the vehicle. This could cause an accident. For
this reason, you must drive particularly
carefully after washing the vehicle until the
brakes have dried.
GWARNING
The vehicle is braked when the HOLD function
or DISTRONIC PLUS is activated. Therefore,
deactivate the HOLD function and DISTRONIC
PLUS before the vehicle is washed in an
automatic car wash.
You can wash the vehicle in an automatic car
wash from the very start.
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
! In car washes with a towing mechanism,
make sure that the automatic transmission
is in transmission position N, otherwise the
vehicle could be damaged.
R Vehicles with a SmartKey:
Do not remove the SmartKey from the
ignition lock. Do not open the driver's
door or front-passenger door when the
engine is switched off. Otherwise, the
automatic transmission selects park
position P automatically and locks the
wheels. You can prevent this by shifting
the automatic transmission to N
beforehand.
R Vehicles with KEYLESS-GO:
Do not open the driver's door or front-
passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position P
automatically and locks the wheels.
314CareMaintenance and care

Useful information ............................322
Where will I find...? ...........................322
Flat tire .............................................. 325
Battery ............................................... 335
Jump-starting .................................... 338
Towing and tow-starting ..................340
Fuses .................................................. 342321Breakdown assistance