2012 MERCEDES-BENZ E-Class SEDAN tailgate

Rthe trunk lid/the tailgate is open
R it is raining or snowing strongly or if it is
foggy
R it is night or if you are parking/
maneuvering your vehicle in a very dark
area
R a very bright white light is affecting the
camera
R the immediate vicinity is illuminated with
fluorescent light (the display of the
COMAND system can flicker)
R temperature changes abruptly, for example
if you drive out of the cold into a heated
garage (condensation on the lens)
R the camera lens is dirty or covered
R the rear of your vehicle is damaged
In this case, have the position and the
setting of the camera checked at a
specialist workshop. Mercedes-Benz
recommends that you consult a Mercedes-
Benz Center for this purpose.
Do not use the rear view camera in these
situations. You could otherwise injure
yourself and other people and/or cause
damage - including damage to your vehicle -
while parking/maneuvering.
Activating the rear view cameraXMake sure that the SmartKey is in position
2 in the ignition lock.XMake sure that the "rear view camera"
function is selected in COMAND (see the
separate operating instructions for
COMAND).XEngage reverse gear.
The area behind the vehicle is shown in the
COMAND display.
ATTENTION ASSIST
Important safety notes
ATTENTION ASSIST helps you during long,
monotonous journeys such as on freeways
and interstate highways. It is active in the
range between 50 mph (80 km/h) and
112 mph (180 km/h).
If ATTENTION ASSIST detects typical
indicators of fatigue or increasing lapses in
concentration on the part of the driver, it
suggests you take a break.GWARNING
ATTENTION ASSIST is only an aid and may
detect your tiredness or lapses in
concentration too late or not at all. It is not a
substitute for a well-rested and attentive
driver.
Fatigue may cause you to recognize
hazardous situations too late, misjudge a
situation or react more slowly. For this
reason, make sure you feel rested before you
begin driving and during your journey. Make
sure that you take regular breaks in time,
particularly on long journeys. Otherwise, you
may fail to recognize dangers in time, cause
an accident and injure yourself and others.
ATTENTION ASSIST assesses your level of
fatigue or lapses in concentration by taking
the following criteria into account:
R your personal driving style, e.g. steering
characteristics
R driving conditions, e.g. time, driving time
The functionality of ATTENTION ASSIST is
restricted and warnings may be delayed or
not occur at all:
R if the road condition is poor, e.g. if the
surface is uneven or if there are potholes
R if there is a strong side wind
R if you have adopted a sporty driving style
with high cornering speeds or high rates of
acceleration
R if you predominantly drive at speeds under
50 mph (80 km/h) or over 112 mph
(180 km/h)
R if you are currently using COMAND or
making a telephone call with it
Driving systems199Driving and parkingZ

Display messagesPossible causes/consequences and M SolutionsService Required
Do Not Shift Gears
Visit DealerYou cannot change the transmission position due to a malfunction.
A warning tone also sounds.
If transmission position D is selected:XDrive to a qualified specialist workshop without shifting the
transmission from position D.
If transmission position R, N or P is selected:
XNotify a qualified specialist workshop or breakdown service.Only Shift
to 'P' when
Vehicle is
StationaryThe vehicle is moving.XPull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.XShift the transmission to position P.NSedan: the trunk lid is open.XClose the trunk lid.AWagon: the tailgate is open.XClose the tailgate.M or?GRisk of accident
The hood is open.
XPull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.XApply the parking brake.XClose the hood.CAt least one door is open.XClose all the doors._
Rear Left Backrest
Not Latched orRear
Right Backrest Not
LatchedGRisk of injury
Sedan with through-loading feature in the rear bench seat:
The backrest in the rear is not engaged on the left-hand and/or
right-hand side.
XPush the backrest back until it engages.258Display messagesOn-board computer and displays

GWARNING
Always lock the seat backrest in its upright
position when the rear seat bench is
occupied, or the extended cargo volume is not
in use.
Check for secure locking by pushing and
pulling on the seat backrest.
In an accident, during hard braking or sudden
maneuvers, loose items will be thrown around
inside the vehicle. This can cause injury to
vehicle occupants unless the items are
securely fastened in the vehicle.
To help avoid personal injury during a collision
or sudden maneuver, exercise care when
transporting cargo.
i You should always engage the rear seat
backrests if you do not need the through-
loading feature. This will prevent
unauthorized access to the trunk from the
vehicle interior.
XAdjust the head restraints if necessary
( Y page 101).XMove the driver's or front-passenger seat
back if necessary.
EASY-PACK through-loading facility in
the rear bench seat (Wagon)
Important safety notes
GWARNING
Never drive a vehicle with the tailgate open.
Deadly carbon monoxide (CO) gases may
enter vehicle interior resulting in
unconsciousness and death.
Folding the rear seat backrest forward
The left-hand and right-hand rear seat
backrests can be folded forwards separately
to increase the cargo compartment capacity.
The combined cargo cover and net can
remain installed.
! When folding the rear seat backrest
forwards, ensure that there are no items
lying on the seat cushions. These items
could otherwise be damaged or could
themselves damage the rear seats.
i When you fold one or both parts of the
rear seat backrests forwards, the
headrests are also lowered if necessary. In
the case of vehicles with memory function,
the respective front seat is moved forwards
slightly to avoid contact with the seat
behind it.XVehicles without memory function: if
necessary, move the driver's or front-
passenger seat forwards.XPull the left-hand or right-hand release
handle at the rear in cargo
compartment : or at the side beside
backrests ;.
The corresponding backrest folds
forwards.XMove the driver's or front-passenger seat
back if necessary.280Stowage areasStowing and features

Wagon
:Cargo tie down rings
Bag hooks in the trunk/cargo
compartment
Important safety notes
! The bag hook can bear a maximum load
of 6.6 lbs (3 kg). Do not use it to secure a
load.
Sedan
XPull bag hook ; down by tab :.
Wagon
XTo open: press bag hook : (arrow).
Bag hook : slides out.XTo close: press bag hook : until it
engages.
EASY-PACK cargo compartment cover
Important safety notes
! When loading the vehicle, make sure that
you do not stack the load in the cargo
compartment higher than the lower edge of
the side windows. Do not place heavy
objects on top of the cargo compartment
cover.
The cargo compartment cover and the cargo
net are attached to anchorages on the right
and left in the cargo compartment as a
combined cargo cover and net.
When the tailgate is opened, the cargo
compartment cover is automatically raised to
make loading easier. It is automatically
lowered again when the tailgate is closed.
When the cargo compartment cover is
clipped in, there should be no objects
obstructing the downwards movement of the
cover in the cargo compartment when the
tailgate is closed. The cargo compartment
cover will otherwise be raised again.
Extending and retracting the cargo
compartment cover
282Stowage areasStowing and features

! If you have attached the combined cargo
cover and net to a rear seat backrest that
is folded forwards, do not fold the backrest
back.
Cargo net (Wagon)
Important safety notes
It is particularly important to use a safety net
if the vehicle is loaded with small objects
above the level of the backrests. For safety
reasons, always use a cargo net when
transporting loads.
Cargo net without cargo compartment
enlargement
XPull the cargo net up by tab : and hook it
into eyelets ;.
Cargo net with cargo compartment
enlargement
XMake sure that the cargo net is attached to
the rear seat backrest ( Y page 283).XGuide the cargo net up by tab : and hook
it into eyelets ;.
Coat hooks on the tailgate
GWARNING
The tailgate may close if too great a load is
placed on the coat hooks.
You and/or others could be trapped and
injured.
Only use the coat hooks for light clothing.
:Coat hooks
EASY-PACK load-securing kit (Wagon)
Components and storage
The EASY-PACK load-securing kit allows you
to use your cargo compartment for a variety
of purposes. The accessory parts are located
under the cargo compartment floor.
XOpen the EASY-PACK folding luggage-
compartment floor ( Y page 286).284Stowage areasStowing and features

around the vehicle in the event of sharp
braking, a sudden change in direction or an
accident.
! Do not apply pressure to the EASY-PACK
folding luggage-compartment floor when it
is fully open. You may otherwise damage
the hinges of the EASY-PACK folding
luggage-compartment floor.
Opening and closing the folding
luggage-compartment floor
A removable insert under the EASY-PACK
folding luggage-compartment floor contains
the parts of the EASY-PACK load-securing kit
and a folding box. Beneath the insert, you will
find the TIREFIT kit, the "Minispare"
emergency spare wheel, the vehicle tool kit,
etc.
XTo open: open the tailgate.XHolding the ribbing, press handle :
downwards ;.
Handle : folds upwards.XPull EASY-PACK folding luggage-
compartment floor = in the direction of
the arrow by handle : until it reaches the
desired position and engages in side ?.XTo close: disengage the EASY-PACK
folding luggage-compartment floor and pull
it back.XPress the EASY-PACK folding luggage-
compartment floor down ; until it
engages.
Installing and removing the folding
luggage-compartment floor
XRemove the combined cargo cover and net
( Y page 283).
120˚ position
XTo remove: move EASY-PACK folding
luggage-compartment floor : into the
120˚ position and lift it upwards.XTo install: push EASY-PACK folding
luggage-compartment floor : to the stop,
move it into the 120˚ position and make
sure it engages audibly.XPull EASY-PACK folding luggage-
compartment floor : forwards.
EASY-PACK rear sill protector
(Wagon)
The EASY-PACK rear sill protector is attached
to the underside of the EASY-PACK folding
luggage-compartment floor by means of
magnets. It is designed to prevent clothing
Stowage areas287Stowing and featuresZ

becoming stained and the paintwork being
scratched when loading.XOpen the EASY-PACK folding luggage-
compartment floor ( Y page 286).XUse tab ; to detach EASY-PACK rear sill
protector : from the magnets and place
it over the loading sill.XClose the EASY-PACK folding luggage-
compartment floor.
! Before closing the tailgate, refasten the
EASY-PACK rear sill protector on the
underside of the EASY-PACK folding
luggage-compartment floor.
The EASY-PACK rear sill protector could
otherwise be damaged.
Roof carrier
Important safety notes
GWARNING
Only use roof racks approved by Mercedes-
Benz for your vehicle model to avoid damage
to the vehicle.
Follow the manufacturer's installation
instructions. Otherwise, an improperly
attached roof rack system or its load could
become detached from the vehicle.
Do not exceed the maximum roof load of
220 lb (100 kg).
Take into consideration that when the roof
rack is loaded, the handling characteristics
are different from those when operating the
vehicle without the roof rack loaded.
! Mercedes-Benz recommends that you
only use roof carriers that have been tested
and approved for Mercedes-Benz vehicles.
This helps to prevent damage to the
vehicle.
Position the load on the roof carrier in such
a way that the vehicle will not sustain
damage even when it is in motion.
Ensure that when the roof carrier is
installed:
R you can raise the sliding sunroof or the
panorama roof with power tilt/sliding
panel fully (depending on the vehicle's
equipment)
R you can open the tailgate or trunk lid fully
R the roof carrier does not come into
contact with the antenna
! To avoid damaging or scratching the
covers, do not use metallic or hard objects
to open them.
Attaching the roof carrier (Sedan)
Vehicles with a steel roof or sliding sunroof
(illustration)
288Stowage areasStowing and features

available, the vehicle can be opened by a
Mercedes-Benz Customer Assistance Center.
The vehicle can be opened remotely up to four
days after the ignition was last switched off.XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.XReturn to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.XPull the trunk handle/tailgate handle for at
least 20 seconds until the indicator lamp in
the SOS button ( Y page 297) flashes.
The Connecting Call message appears
on the multifunction display.
Alternatively, the vehicle can also be opened
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password 27
.
i Vehicle remote unlocking is only possible
if the corresponding mobile phone network
is accessible.
The SOS button flashes and the
Connecting Call message appears in the
multifunction display to confirm that the
command for vehicle remote unlocking has
been received.
If you pull the trunk handle for more than
20 seconds before receiving authorization
for remote unlocking, you must wait 15
minutes before you can pull the trunk lid
handle again.
Vehicle remote closing
If you forget to lock your vehicle but are no
longer in the vicinity of the vehicle, it can be
locked for you by the Mercedes-Benz
Customer Assistance Center.
The vehicle can be locked remotely up to four
days after the ignition was last switched off.XContact the following service hotlines:
R USA: Mercedes-Benz Customer
Assistance Center under 1-800-FOR-
MERCedes(1-800-367-6372) or
1-888-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your PIN.
The next time you are in your vehicle and
switch on the ignition, the Tele Aid Doors
locked by remote control message
appears in the multifunction display.
Alternatively, the vehicle can also be locked
via the Internet or an iPhone in the "Owners
Online" section using your ID number and
password.
i The vehicle valet locking feature is
available when the relevant mobile phone
network is available and data connection is
possible.
Service for recovering a stolen vehicle
If your vehicle has been stolen:
XNotify the police.
The police will issue a numbered incident
report.XThis number will be forwarded to the
Mercedes-Benz Customer Assistance
Center together with your PIN.
The Mercedes-Benz Customer Assistance
Center then attempts to locate the mbrace
system. The Mercedes-Benz Customer
Assistance Center contacts you and the
local law enforcement agency if the vehicle
is located. However, only the law
enforcement agency is informed of the
location of the vehicle.
i If the anti-theft alarm system is active for
longer than 30 seconds, mbrace
automatically informs the Mercedes-Benz
Customer Assistance Center.
27 USA only.Features301Stowing and featuresZ