2012 MERCEDES-BENZ E-Class SEDAN service a2

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Please read the information on qualified
specialist workshops ( Y page 25).
Overview of climate control systems
Important safety notes
GWARNING
Severe conditions (e.g. strong air pollution)
may require replacement of the filter before
its scheduled replacement interval. A clogged
filter will reduce the air volume to the interior
and the windows could fog up, impairing
visibility and endangering you and others.
Have a blocked filter replaced at a Mercedes-
Benz Center as soon as possible.
GWARNING
Follow the recommended settings for heating
and cooling given on the following pages.
Otherwise, the windows could fog up,
impairing visibility and endangering you and
others.
The automatic climate control adjusts the
temperature and the humidity of the vehicle
interior and filters undesired substances from
the air.
The automatic climate control is only
operational when the engine is running. 15
Optimum operation is only achieved if you
drive with the side windows and sliding
sunroof/panorama roof with power tilt/
sliding panel closed.
i Ventilate the vehicle for a brief period
during warm weather, e.g. using the
convenience opening feature ( Y page 91).
This will speed up the cooling process and
the desired vehicle interior temperature
will be reached more quickly.
i The integrated filter can filter out most
particles of dust and completely filters out
pollen. A clogged filter reduces the amount
of air supplied to the vehicle interior. For
this reason, you should always observe the
interval for replacing the filter, which is
specified in the Service Booklet. As it
depends on environmental conditions, e.g.
heavy air pollution, the interval may be
shorter than stated in the Service Booklet.
i It is possible that the residual heat
function may be activated automatically an
hour after the SmartKey is removed. The
vehicle is then ventilated for 30 minutes to
dry the air-conditioning system.15 Automatic climate control: the residual heat function can only be activated/deactivated when the ignition
is switched off.130Overview of climate control systemsClimate control

Useful information
i This Operator's Manual describes all
models and all standard and optional
equipment of your vehicle available at the
time of publication of the Operator's
Manual. Country-specific differences are
possible. Please note that your vehicle may
not be equipped with all features
described. This also applies to safety-
related systems and functions.
i Please read the information on qualified
specialist workshops ( Y page 25).
Breaking-in notes
The first 1000 miles (1500 km)
The more you look after the engine when it is
new, the more satisfied you will be with its
performance in the future.
R Drive at varying vehicle speeds and engine
speeds for the first 1000 miles (1500 km)
for this reason.
R Avoid overstraining the vehicle during this
period, e.g. driving at full throttle.
R Change gear in good time, at the latest
when the tachometer needle is 2
/ 3 of the
way to the red area in the tachometer
display.
R If possible, do not depress the accelerator
pedal past the point of resistance
(kickdown).
R Only select shift ranges 3, 2 or 1 when
driving slowly, e.g. in mountainous terrain.
After 1000 miles (1500 km), you can increase
the engine speed gradually and bring the
vehicle up to full speed.
Additional breaking-in notes for AMG
vehicles:
R do not drive faster than 85 mph
(140 km/h) in the first 1000 miles
(1500 km).
R only allow the engine to reach a maximum
engine speed of 4500 rpm briefly.
R change gear in good time.
i You should also observe these notes on
running in if the engine or parts of the drive
train on your vehicle have been replaced.
i Always observe the respective speed
restrictions.
AMG vehicles with rear axle locking
differential
Your vehicle is equipped with a self-locking
differential on the rear axle. For better
protection of the differential on the rear axle,
carry out an oil change after a breaking-in
phase of 2000 miles (3000 km). This oil
change extends the service life of the
differential. Have the oil change carried out
at a qualified specialist workshop. Mercedes-
Benz recommends that you use an authorized
Mercedes-Benz Center for this purpose.
Driving
Important safety notes
GWARNING
Make sure absolutely no objects are
obstructing the pedals' range of movement.
Keep the driver's footwell clear of all
obstacles. If there are any floormats or
carpets in the footwell, make sure the pedals
still have sufficient clearance.
During sudden driving or braking maneuvers
the objects could get caught between the
pedals. You could then no longer brake or
accelerate. This could lead to accidents and
injury.
144DrivingDriving and parking

GWARNING
Overfilling of the fuel tank may create
pressure in the system which could cause a
gas discharge. This could cause the gasoline
to spray back out when removing the fuel
pump nozzle, which could cause personal
injury.
GWARNING
Do not fill diesel tanks with gasoline. Do not
mix diesel fuel with gasoline. Otherwise the
fuel system and engine could be damaged. In
addition, the vehicle could catch fire.
! Do not use gasoline to refuel vehicles with
a diesel engine. Do not use diesel to refuel
vehicles with a gasoline engine. Even a
small quantity of the wrong fuel will
damage the fuel system and engine.
! Do not switch on the ignition if you
accidentally refuel with the wrong fuel.
Otherwise, the fuel will enter the fuel lines.
Notify a qualified specialist workshop and
have the fuel tank and fuel lines drained
completely.
Gasoline
Fuel grade
! You should only refuel with unleaded
premium-grade gasoline as this avoids
damaging the catalytic converter.
If engine running problems are apparent,
have the cause checked immediately and
repaired. Excess unburned fuel can
otherwise enter the catalytic converter,
leading to overheating and possibly
causing a fire.
! Use a filter when refueling from a fuel can.
Otherwise, the fuel lines and/or injection
system could be blocked by particles from
the fuel can.
i Only refuel with premium-grade unleaded
gasoline with a specified minimum octane
number of 91 (average value of 96 RON/
86 MON).
You will usually find information about the
fuel grade on the pump. If you cannot find
the label on the pump, ask the staff for
assistance.
You can find more information under "Fuel"
( Y page 385), or by contacting an
authorized Mercedes-Benz Service Center
or visiting http://www.mbusa.com (USA
only).
Diesel
Fuel grade
! Only refuel with ULTRA-LOW SULFUR
DIESEL FUEL (ULSD, 15 ppm SULFUR
MAXIMUM). Using other diesel fuels could
result in increased wear and damage to the
engine and/or exhaust system.
Never refuel with marine diesel or heating
oil.
Do not mix these fuels with diesel fuels and
do not use any special additives, as this
may result in damage.
! Use a filter when adding fuel from a fuel
can. Otherwise, the fuel lines and/or the
fuel injection system could be blocked by
particles from the fuel can.
i Usually, you will find information about
the fuel grade on the pump. If you cannot
find the label on the gasoline pump, ask the
gas station staff.
You can find more information under “Fuel”
( Y page 385), or by contacting an
authorized Mercedes-Benz Service Center
or visiting http://www.mbusa.com (USA
only).
Low outside temperatures
! Do not use gasoline to refuel vehicles with
a diesel engine. Never mix diesel with
gasoline or kerosene, as this may result in
damage to the engine or fuel system.
Refueling161Driving and parkingZ

ProblemPossible causes/consequences and M SolutionsThe fuel filler flap is unlocked, but the opening mechanism is
jammed.XConsult a qualified specialist workshop.The engine will not
start.The fuel tank of a vehicle with a diesel engine has been run
completely dry.XRefuel the vehicle with at least 5.3 US qt (5 liters) of diesel.XTurn the ignition on for at least 10 seconds ( Y page 145).XStart the engine continuously for up to 10 seconds until it runs
smoothly.
orXStart the engine via the touch-start function. To do this, turn the
SmartKey to position 3 (Y page 145) in the ignition lock and
then release it immediately.
If the engine does not start:
XTurn the ignition on again for approximately 10 seconds
( Y page 145).XStart the engine again continuously for up to 10 seconds until
it runs smoothly.
orXStart the engine again via the touch-start function.
If the engine does not start after three attempts:
XConsult a qualified specialist workshop.DEF
Important notes on use
To function properly, BlueTEC exhaust gas
aftertreatment must be operated with the
reducing agent DEF. Adding DEF is one of the
tasks performed during maintenance. Under
normal operating conditions, a tank of DEF
lasts until the next service due date.
When the DEF supply has almost run out, the
Check Additive See Operator's
Manual message is shown in the
multifunction display.
When the DEF supply sinks to a minimum
level, the Remaining Starts: 16 message
is shown in the multifunction display.
When the Remaining Starts: 16 message
is shown in the multifunction display, you can
start the engine 16 more times. If DEF is not
added, it is then not possible to start the
engine again. Fill the DEF tank with about
1 gal (3.8 l) DEF or have the DEF tank refilled
at a qualified specialist workshop.
Use the special DEF refill bottle when filling
between maintenance intervals. Contact an
authorized Mercedes-Benz Center with any
questions or, if necessary, contact Roadside
Assistance ( Y page 23).
Further information about BlueTEC exhaust
gas aftertreatment and DEF is available at any
authorized Mercedes-Benz Center.Refueling165Driving and parkingZ

when it is traveling at only 30 mph
(approximately 50 km/h).
Drive sensibly – save fuel
Observe the following tips to save fuel:
XThe tires should always be inflated to the
recommended tire pressure.XRemove unnecessary loads.XRemove roof racks when they are not
needed.XWarm up the engine at low engine speeds.XAvoid frequent acceleration or braking.XHave all maintenance work carried out as
indicated by the service intervals in the
Service Booklet or by the service interval
display.
Fuel consumption also increases when
driving in cold weather, in stop-and-go traffic
and in mountainous terrain.
Drinking and driving
GWARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and
judgment.
The possibility of a serious or even fatal
accident are greatly increased when you drink
or take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or
taking drugs.
Pedals
GWARNING
Make sure absolutely no objects are
obstructing the pedals' range of movement.
Keep the driver's footwell clear of all
obstacles. If there are any floormats or
carpets in the footwell, make sure that the
pedals still have sufficient clearance.
During sudden driving or braking maneuvers,
the objects could get caught between the
pedals. You could then no longer brake or
accelerate. This could lead to accidents and
injury.
Rolling with the engine switched offGWARNING
There is no power assistance for the steering
and the brake when the engine is not running.
Steering and braking requires significantly
more effort and you could lose control of the
vehicle and cause an accident as a result.
Do not turn off the engine while the vehicle is
in motion.
Exhaust check
GWARNING
Inhalation of exhaust gas is hazardous to your
health. All exhaust gas contains carbon
monoxide (CO), and inhaling it can cause
unconsciousness and possible death.
Do not run the engine in confined areas (such
as a garage) which are not properly ventilated.
If you think that exhaust gas fumes are
entering the vehicle while driving, have the
cause determined and corrected
immediately. If you must drive under these
conditions, drive only with at least one
window fully open at all times.
Certain engine systems are designed to keep
the level of poisonous components in exhaust
fumes within legal limits.
These systems only work at peak efficiency
when they are maintained exactly in
accordance with the manufacturer's
specifications. For this reason, all work on the
engine must be carried out only by qualified
and authorized Mercedes-Benz technicians.
The engine settings must not be changed in
any circumstances. Furthermore, all specific
service work must be carried out at regular
intervals and in accordance with the
170Driving tipsDriving and parking

Mercedes-Benz service requirements. Details
can be found in the Service Booklet.
Engine oil
! Vehicles with a diesel particle filter:
If the vehicle is mostly driven for short
distances, it is possible that malfunctions
may occur during the automatic cleaning of
the diesel particle filter. This can lead to
engine damage. Therefore, if you frequently
drive short distances, make sure to drive
on highways or inter-urban roads for 20
minutes at least every 310 miles (500 km).
Brakes
Important safety notes
GWARNING
On slippery road surfaces, never downshift in
order to obtain braking action. This could
result in drive wheel slip and reduced vehicle
control. Your vehicle's ABS will not prevent
this type of loss of control.
GWARNING
Make sure that you do not endanger other
road users when you apply the brakes.
Downhill gradients
! On long and steep gradients, you must
reduce the load on the brakes by shifting
early to a lower gear. This allows you to take
advantage of the engine braking effect and
helps avoid overheating and excessive
wear of the brakes.
When you take advantage of the engine
braking effect, a drive wheel may not turn
for some time, e.g. on a slippery road
surface. This could cause damage to the
drive train. This type of damage is not
covered by the Mercedes-Benz warranty.
Heavy and light loadsGWARNING
Depressing the brake pedal constantly results
in excessive and premature wear to the brake
pads.
It may also cause the brakes to overheat,
seriously impairing their effectiveness. It may
then not be possible to stop the vehicle in
sufficient time to avoid an accident.
If the brakes have been subjected to a heavy
load, do not stop the vehicle immediately, but
drive on for a short while. This allows the
airflow to cool the brakes more quickly.
Wet roads
GWARNING
After driving in heavy rain for some time
without applying the brakes or through water
deep enough to wet brake components, the
first braking action may be somewhat
reduced. You have to depress the brake pedal
more firmly. Maintain a safe distance from
vehicles in front.
After driving on a wet road or having the
vehicle washed, brake firmly while paying
attention to the traffic conditions. This will
warm up the brake discs, thereby drying them
more quickly and protecting them against
corrosion.
Limited braking performance on salt
treated roads
GWARNING
The layer of salt on the brake discs and the
brake pads/linings may cause a delay in the
braking effect, resulting in a significantly
longer braking distance, which could lead to
an accident.
To avoid this danger, you should:
R occasionally brake carefully, without
putting other road users at risk, when you
are driving on salted roads. This helps to
Driving tips171Driving and parkingZ

Menus and submenus
Menu overview
The number of menus shown depends on the optional equipment in the vehicle.
Function:Trip menu ( Y page 219);Navi menu (navigation instructions) ( Y page 220)=Audio menu ( Y page 221)?Tel menu (telephone) ( Y page 222)ADriveAssist. menu (assistance) ( Y page 224)BServ. menu ( Y page 226)
R calls up display messages ( Y page 234)
R tire pressure loss warning system (Canada only) ( Y page 353)
R tire pressure monitor ( Y page 355)
R ASSYST PLUS service interval display ( Y page 312)CSett. menu ( Y page 226)DAMG menu in AMG vehicles ( Y page 230)218Menus and submenusOn-board computer and displays

You will see one of the following display
messages in the multifunction display:
R Telephone Ready or the name of the
network provider: the mobile phone has
found a network and is ready to receive.
R Phone No Service : no network is
available, or the mobile phone is searching
for a network.
Accepting a call
If someone calls you when you are in the Tel
menu, a display message appears in the
multifunction display, for example:
XPress the 6 button on the steering
wheel to accept an incoming call.
If you are not in the Tel menu, you can still
accept a call.
Rejects or ends a call
XPress the ~ button on the steering
wheel.
If you are not in the Tel menu, you can still
reject or end a call.
Dialing a number from the phone book
If your mobile phone is able to receive calls,
you can search for and dial a number from the
phone book in COMAND at any time.
XCopy the telephone book of the mobile
phone into the audio system or to COMAND
(see the separate operating instructions).
Copy the telephone book of the mobile
phone to COMAND (see the separate
operating instructions).XPress the = or ; button on the
steering wheel to select the Tel menu.XPress the 9, : or a button to call
up the phone book.XPress the 9 or : button to select the
desired name.
To start scrolling rapidly, press and hold the
9 or : button for longer than one
second. After a short time, the rapid scroll
speeds up.
Rapid scrolling stops when you release the
button or reach the end of the list.XIf only one telephone number is stored
for a name: press the 6 or a button
to start dialing.
or
XIf there is more than one number for a
particular name: press the 6 or a
button to display the numbers.XPress the 9 or : button to select the
number you want to dial.XPress the 6 or a button to start
dialing.
or
XIf you do not want to make a call: press
the ~ or % button.
Redialing
The on-board computer saves the last names
or numbers dialed in the redial memory.
XPress the = or ; button on the
steering wheel to select the Tel menu.XPress the 6 button to switch to the
redial memory.XPress the 9 or : button to select the
desired name or number.XPress the 6 or a button to start
dialing.
or
XIf you do not want to make a call: press
the ~ or % button.Menus and submenus223On-board computer and displaysZ