2012 MERCEDES-BENZ E-Class COUPE Smartkey

Problems with the SmartKeyProblemPossible causes/consequences and M SolutionsYou cannot lock or
unlock the vehicle
using the SmartKey.The SmartKey battery is discharged or nearly discharged.XTry again to lock/unlock the vehicle using the remote control
function of the SmartKey. Point the tip of the SmartKey at the
driver's door handle from close range and press the %/
& button.
If this does not work:
XCheck the SmartKey battery ( Y page 74) and replace it if
necessary ( Y page 74).XLock ( Y page 79) or unlock ( Y page 79) the vehicle using
the mechanical key.The SmartKey is faulty.XLock ( Y page 79) or unlock ( Y page 79) the vehicle using
the mechanical key.XHave the SmartKey checked at a qualified specialist workshop.You can no longer lock
or unlock the vehicle
using KEYLESS-GO.KEYLESS-GO is in standby mode because the vehicle has not been
unlocked for an extended period.XPull the door handle and then turn the SmartKey to position 2
in the ignition lock.There is interference from a powerful source of radio waves.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.There is a malfunction with KEYLESS-GO.XLock/unlock the vehicle using the remote control function of
the SmartKey. Point the tip of the SmartKey at the driver's door
handle from close range and press the %/& button.XHave KEYLESS-GO checked at a qualified specialist workshop.
If this does not work:
XCheck the SmartKey battery ( Y page 74) and replace it if
necessary ( Y page 74).XLock ( Y page 79) or unlock ( Y page 79) the vehicle using
the mechanical key.You have lost a
SmartKey.XHave the SmartKey deactivated at a qualified specialist
workshop.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.76SmartKeyOpening/closing

ProblemPossible causes/consequences and M SolutionsYou have lost the
mechanical key.XReport the loss immediately to the vehicle insurers.XIf necessary, have the locks changed as well.The SmartKey cannot
be turned in the ignition
lock.The SmartKey has been in position 0 for a considerable time.XRemove the SmartKey and reinsert it into the ignition lock.XCheck the starter battery and charge it if necessary
( Y page 296).XStart the engine.The on-board voltage is too low.XSwitch off non-essential consumers, e.g. seat heating or interior
lighting, and try to turn the SmartKey again.
If this does not work:
XCheck the starter battery and charge it if necessary
( Y page 296).
or
XJump-start the vehicle ( Y page 299).
or
XConsult a qualified specialist workshop.Doors
Important safety notes
GWARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts.GWARNING
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Doors77Opening/closingZ

Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
Unlocking and opening doors from
the inside
You can open a door from inside the vehicle
even if it has been locked.
Only open the door when the traffic situation
permits.
If the vehicle was previously locked with the
SmartKey or with KEYLESS-GO, opening the
vehicle from the inside will activate the anti-
theft alarm system. Switch off the alarm
( Y page 67).
XPull door handle ;.
If the door is locked, locking knob : pops
up. The door is unlocked and can be
opened.
i When a door is opened, the side window
on that side opens slightly. When the door
is closed, the side window closes again.
! The side windows will not open/close if
the battery is discharged or if the side
windows have iced up. It will then not be
possible to close the door. Do not attempt
to force the door closed. You could
otherwise damage the door or the side
window.
Centrally locking and unlocking the
vehicle from the inside
You can centrally lock or unlock the vehicle
from the inside.
The central locking/unlocking button does
not lock or unlock the fuel filler flap.
i You cannot unlock the vehicle centrally
from the inside if the vehicle has been
locked with the SmartKey or KEYLESS-GO.XTo unlock: press button :.XTo lock: press button ;.
If all the doors are closed, the vehicle locks.
You can open a door from inside the vehicle
even if it has been locked. Only open the door
when the traffic situation permits.
If the vehicle has been locked with the central
locking button:
R and the SmartKey is set to its factory
setting, the entire vehicle is unlocked if a
door is opened from the inside
R and the SmartKey is set to an individual
setting, only the door that is opened from
inside the vehicle is unlocked.
If the vehicle has been locked centrally with
the SmartKey or with KEYLESS-GO, it is not
unlocked when the release button for the
central locking is used.
Automatic locking feature
The vehicle locks automatically when the
ignition is switched on and the wheels of the
78DoorsOpening/closing

vehicle are turning at a speed of more than
9 mph (15 km/h).
You could therefore be locked out when:
R the vehicle is being pushed.
R the vehicle is being towed.
R the vehicle is being tested on a
dynamometer.XTo deactivate: press and hold button :
for about five seconds until a tone sounds.XTo activate: press and hold button ; for
about five seconds until a tone sounds.
i If you press one of the two buttons and
do not hear a tone, the relevant setting has
already been selected.
You can also switch the automatic locking
function on and off using the on-board
computer ( Y page 210).
Unlocking the driver's door
(mechanical key)
If the vehicle can no longer be unlocked with
the SmartKey, use the mechanical key.
If you use the mechanical key to unlock and
open the driver's door, the anti-theft alarm
system will be triggered ( Y page 67).
XTake the mechanical key out of the
SmartKey ( Y page 73).XInsert the mechanical key into the lock of
the driver's door as far as it will go.XTurn the mechanical key counterclockwise
to position 1.
The door is unlocked.XTurn the mechanical key back and remove
it.XInsert the mechanical key into the
SmartKey.
Locking the vehicle (mechanical key)
If the vehicle can no longer be locked with the
SmartKey, use the mechanical key.
XOpen the driver's door.XClose the front-passenger door and the
trunk lid.XPress the locking button ( Y page 78).XCheck whether the locking knob on the
front-passenger door is still visible. Press
down the locking knob by hand, if
necessary.XClose the driver's door.XTake the mechanical key out of the
SmartKey ( Y page 73).XInsert the mechanical key into the lock of
the driver's door as far as it will go.Doors79Opening/closingZ

XTurn the mechanical key clockwise as far
as it will go to position 1.XTurn the mechanical key back and remove
it.XMake sure that the doors and the trunk lid
are locked.XInsert the mechanical key into the
SmartKey.
i If you lock the vehicle as described above,
the fuel filler flap is not locked. The anti-
theft alarm system is not armed.
Trunk
Important safety notes
Do not leave the SmartKey in the trunk. You
could otherwise lock yourself out.
GWARNING
When leaving the vehicle, always remove the
SmartKey from the ignition lock. Always take
the SmartKey with you and lock the vehicle.
Do not leave children unsupervised in the
vehicle, even if they are secured in a child
restraint system, and do not give them access
to an unlocked vehicle. A child's unsupervised
access to a vehicle could result in an accident
and/or serious personal injury. They could:
R injure themselves on vehicle parts
R be seriously or fatally injured by extreme
heat or cold
R injure themselves or have an accident with
vehicle equipment that may still be in
operation even after the SmartKey has
been removed from the ignition, such as the
seat adjustment, steering wheel
adjustment or memory function.
If children open a door, they could cause
severe or even fatal injury to other persons; if
they get out of the vehicle, they could injure
themselves when doing so or be seriously or
even fatally injured by any passing traffic.
Do not expose the child restraint system to
direct sunlight. The child restraint system's
metal parts, for example, could become very
hot, and a child could be burned on these
parts.GWARNING
Do not carry heavy or hard objects in the
passenger compartment or trunk unless they
are firmly secured in place.
Unsecured or improperly positioned cargo
increases a child's risk of injury in the event
of
R strong braking maneuvers
R sudden changes of direction
R an accident
GWARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
To open the trunk lid completely, a minimum
clearance of 5.58 ft (1.70 m) above the
ground is necessary.
The trunk lid can be:
R opened and closed manually from outside
R opened automatically from outside
R opened automatically from inside
R locked separately
80TrunkOpening/closing

Runlocked with the mechanical key
R opened with the emergency release button
Opening and closing manually
Opening
XPress the % button on the SmartKey.XPull handle :.XRaise the trunk lid.
Closing
GWARNING
To prevent possible personal injury, always
keep hands and fingers away from the trunk
opening when closing the trunk lid. Be
especially careful when small children are
around.
XPull the trunk lid down using recess :.XIf necessary, lock the vehicle with
the & button on the SmartKey(Y page 70) or with KEYLESS-GO
( Y page 71).
i
If a KEYLESS-GO key is detected in the
trunk, the trunk lid cannot be locked and
then opens again.
Opening/closing automatically from
outside
Important safety notes
GWARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
To open the trunk lid completely, a minimum
clearance of 5.58 ft (1.70 m) above the
ground is necessary.
Opening
You can unlock and open the trunk lid
simultaneously with the SmartKey.
XPress and hold the F button on the
SmartKey until the trunk lid opens.
Opening automatically from the
inside
GWARNING
Make sure the trunk lid is closed when the
engine is running and while driving. Among
other dangers, deadly carbon monoxide (CO)
gases may enter the vehicle interior resulting
in unconsciousness and death.
You can open the trunk lid from the driver's
seat when the vehicle is stationary and
unlocked.
Trunk81Opening/closingZ

XTo open: pull remote operating switch for
trunk lid : until the trunk lid opens.
Locking the trunk separately
You can lock the trunk separately. If you then
unlock the vehicle centrally, the trunk
remains locked and cannot be opened.
XClose the trunk lid.XTake the mechanical key out of the
SmartKey ( Y page 73).XInsert the mechanical key into the trunk lid
lock as far as the stop.XTurn the mechanical key clockwise from
position 1 to position 2.XRemove the mechanical key.XInsert the mechanical key into the
SmartKey.Unlocking the trunk (mechanical key)
! The trunk lid swings upwards when
opened. Therefore, make sure that there is
sufficient clearance above the trunk lid.
If the trunk cannot be unlocked with the
SmartKey or KEYLESS-GO, use the
mechanical key.
If you use the mechanical key to unlock and
open the trunk lid, the anti-theft alarm system
will be triggered ( Y page 67).XTake the mechanical key out of the
SmartKey ( Y page 73).XInsert the mechanical key into the trunk lid
lock as far as the stop.XTurn the mechanical key counter-clockwise
from position 1 as far as it will go to
position 2 and pull the trunk lid handle.
The trunk is unlocked.XTurn the mechanical key back to position
1 and remove it.XInsert the mechanical key into the
SmartKey.
Trunk emergency release
You can open the trunk lid from inside the
vehicle with the emergency release button.
82TrunkOpening/closing

The switches on the driver's door take
precedence.
i The side windows cannot be operated
from the rear when the override feature for
the side windows is activated ( Y page 59).XTurn the SmartKey to position 1 or 2 in the
ignition lock.XTo open: press the corresponding switch.XTo close: pull the corresponding switch.
i
You can start automatic operation when
opening and closing the front door windows
and when opening the rear door windows.
To do so, briefly press or pull the switch to
beyond the point of resistance in the
relevant direction. You can stop automatic
operation by pressing or pulling again.
i You can continue to operate the side
windows after you switch off the engine or
remove the SmartKey. This function is
available for up to five minutes or until the
driver's or front-passenger door is opened.
Opening and closing all side windows
(Cabriolet)
XOpen the cover on the lower section of the
center console.
The switch for all side windows is under the
cover.XTo open all side windows manually:
press switch : as far as the point of
resistance.XTo open all side windows fully: press
switch : beyond the point of resistance.XTo close all side windows: pull
switch :.
Convenience opening (Coupe)
You can ventilate the vehicle before you start
driving. To do this, the key is used to carry out
the following functions simultaneously:
R unlock the vehicle
R open the side windows
R open the panorama roof with power tilt/
sliding panel and the roller sunblind
R switch on the seat ventilation for the
driver's seat
i The convenience opening feature can
only be operated using the SmartKey. The
SmartKey must be close to the driver's
door handle.
XPoint the tip of the SmartKey at the driver's
door handle.XPress and hold the % button until the
side windows and the panorama roof with
power tilt/sliding panel are in the desired
position.
If the roller sunblind of the panorama roof
with power tilt/sliding panel is closed, the
roller sunblind is opened first.
XPress and hold the % button again until
the panorama roof with power tilt/sliding
panel is in the desired position.XTo interrupt convenience opening:
release the % button.84Side windowsOpening/closing