2012 MERCEDES-BENZ E-Class navigation problems

Problems
withthenavigation system Problem Possible
causes/co nsequences andM Solutions
COMAND
isunable to
cont inue route
guida nceafter the
journey hasbeen
interr upted. Route
guidanceiscanceled ifyou interr uptthejourney formore
than twohours.
"Interr upting thejourney" referstostopping thevehicle.
"Continuing routeguidance"refers toswitching COMAND backon
and driving on.
X Continue routeguidance(Ypage 81). Problem Possible
causes/co nsequences andM Solutions
COMAND
isunable to
determine thevehicle's
position. COMAND
hastoredetermine theposition ofthe vehicle ifthe
vehicle hasbeen transport ed(e.g. byferry, bymotorail orafter
towing).
X Start thevehicle andpullaway .
COMAND determines thevehicle's position.Depending onthe
driving situation, thismay take some time.
Route guidancemay berestric tedduring thedeterminat ionof
the vehicle's position.
When positioning iscomplete, routeguidanceisresumed with
navigation announcementsandroute guidancedisplay s. Problem Possible
causes/co nsequences andM Solutions
The
Navigation Unavailable message
appears. COMAND
hasanintegrated harddrive onwhich thedigital mapis
stored.
To protect theintegrat edhard drive against damage, COMAND
deactivates itat very high andlowtemperatures. Thenavigation
system willthen betemporarily unavailable.
X Let the vehicle andCOMAND cooldown.
X To hide themessage: switchCOMAND offand then onagain. If
an area ofthe hard drive hasamalfunction ,COMAND canno
longer access themap data inthis area, forexample when
calculating aroute.
X To hide themessage: switchCOMAND offand then onagain.
The navigation systemwillbeoperational againuntilithas to
access thefaulty areaofthe hard drive oncemore. Themessage
will then reappear.
X Consult anauthorized Mercedes-B enzCenter. Problems
withthenavigation system
111Navigation Z

Problem Possible
causes/co nsequences andM Solutions
You
seeamessage
informin gyou that the
DVD containing the
digital mapis
incompatible withthe
system software. The
DVD containing thedigital mapcannot beused forthe update.
X To confirm themessage: pressWthe COMAND controller.
X Ejec tthe DVD .
X Have thedatabase checkedatan authorized Mercedes-B enz
Center. Problem Possible
causes/co nsequences andM Solutions
The
map software
update hasfailed. The
DVD isdirty.
X Clea nthe DVD .
X Restart theupdate. The
DVD isscratc hed.
X Consult anauthorized Mercedes-B enzCenter. There
isoverheating duetoexcessive temperatures inthe vehicle
interior.
X Wait untilthevehicle interior hascooled down.
X Restart theupdate. COMAND's
integralharddrive isfaulty.
X Consult anauthorized Mercedes-B enzCenter. Problem Possible
causes/co nsequences andM Solutions
COMAND
asksforan
activation codeduring
the map update. The
digital mapissecured withanactivation code.
X Consult anauthorized Mercedes-B enzCenter. 112
Problems
withthenavigation systemNavigation

X
Sel ect Displa yTra ckInformation us
ing the 9: buttons andpressthe
9 button toconfi rm.
The functi onissw itche don O oroff ª,
de pe ndi ng on the previous statu s. Vide
oDVD mode Gen
eral informati on
Here youwi llfind further informa tion onthe
fol lowi ng topi cs:
R sa fety notes (Ypage 154)
R notes onDVDs (Y pa ge 186) DVD
playbackcondit ions
Playback problems mayoccurwhen playing
cop ieddisc s.Ther eis alarge varietyof disc s,
DV Da uth oring sof twar e,writ ingsoftwar eand
writ ersavailab le.This varietymean sth at
th ere isno guaran teeth at theRear Seat
En tertainm entS yst em will beable toplay
vid eo DVDs that you havecopied yourself.
You willfind further informationinthe Video
section (Ypage 187). Information regarding
COMAND alsoapplies tothe Rear Seat
En tert ainment System. Function
restrictions
Dependin gon the DVD ,it is possible that
cert ainfunct ionsoractions described inthis
section willbetemporarily blockedormay not
funct ionatall. Assoon asyou trytoactivate
these functionsoractions ,you willsee the
K symbol inthe display . Inserting
andremoving aCD/DV D
X Proc eed asdes cribed inthe"Au dio CD/
DV Da ndMP3 mode"sec tion
(Y page 216) . Sw
itchin gto video DVD mode
X Inse rtavid eo DVD.
The RearSea tEnterta inmentSys tem load s
the disc.
If disc mod ewa sthe last mod esel ecte d,it
wi llnow beacti ve.
If it wa snot, switch onvideo DVD modeas
de scri bedin the followi ng instructio n.
X Sel ect Disc in
the menu using the
9=; buttons onthe rem ote
contro land confi rmbypre ssing the 9
bu tton.
If the video DVD fulfills the play ba ck
cri teri a,the filme ithe rstar tsautoma tically
or the menu saved onthe DVD appe ars. If
the DVD menu appe ars, yo umu ststa rtthe
fi lm ma nua lly.
X Sel ect the corr espo ndi ngmenu itemi nthe
DVD menu. Hiding/show
ingthe navigation menu
X To show: pressthe9 or: button
on the remote control.
X To hide: press the9 or: button.
or
X Wait forapproximately eightseconds. Navigation
menu
: Disc type
; Current title
= Current scene Video
DVDmode
221RearSeatEnterta inment System Z