2012 MERCEDES-BENZ A-CLASS HATCHBACK trailer

Problem
Possible causes/consequences and
M
MSolutions ֌
The yellow ESP
®
and
ESP ®
OFF warning
lamps are lit while the
engine is running. ESP
®
, BAS, COLLISION PREVENTION ASSIST, PRE ‑SAFE®
, the
HOLD function, hill start assist, the adaptive brake lights and
ESP ®
trailer stabilisation are not available due to a malfunction.
ATTENTION ASSIST is deactivated.
G WARNING
The brake system continues to function normally, but without the functions listed above.
The braking distance may thus increase in an emergency braking
situation.
If ESP ®
is not operational, ESP ®
is unable to stabilise the vehicle.
There is an increased danger of skidding and risk of an accident.
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. ֌
The yellow ESP
®
and
ESP ®
OFF warning
lamps are lit while the
engine is running. ESP
®
, BAS, PRE-SAFE ®
, the HOLD function, hill start assist and
ESP ®
trailer stabilisation are temporarily unavailable.
The adaptive brake lights and COLLISION PREVENTION ASSIST
may also have failed.
ATTENTION ASSIST is deactivated.
Self-diagnosis is not yet complete.
G WARNING
The brake system continues to function normally, but without the functions listed above.
The braking distance may thus increase in an emergency braking
situation.
If ESP ®
is not operational, ESP ®
is unable to stabilise the vehicle.
There is an increased danger of skidding and risk of an accident.
X Carefully drive on a suitable stretch of road, making slight steer-
ing movements at a speed above 20 km/h.
The functions mentioned above are available again when the
warning lamp goes out.
If the warning lamp is still on:
X Observe the additional display messages in the multifunction
display.
X Drive on carefully.
X Visit a qualified specialist workshop. 262
Warning and indicator lamps in the instrument clusterOn-board computer and displays

Cleaning the mirror turn signal
!
Only use cleaning agents or cleaning
cloths that are suitable for plastic lenses.
Unsuitable cleaning agents or cleaning
cloths could scratch or damage the plastic lenses of the mirror turn signals.
X Clean the plastic lenses of the mirror turn
signals in the exterior mirror housing using
a wet sponge and a mild cleaning agent,
e.g. Mercedes-Benz car shampoo or clean-
ing cloths.
Cleaning the sensors !
If you clean the sensors with a high-pres-
sure cleaner, make sure that you keep a
distance of at least 30 cm between the
vehicle and the high-pressure cleaner noz-
zle. Information about the correct distance is available from the equipment manufac-
turer. X
Clean sensors :of the driving systems
with water, car shampoo and a soft cloth.
Cleaning the reversing camera !
Do not clean the camera lens and the area
around the reversing camera with a high-
pressure cleaner. X
Use clear water and a soft cloth to clean
camera lens :.
Cleaning the exhaust tail pipes Impurities combined with the effects of road
grit and corrosive environmental factors may cause flash rust to form on the surface. You
can restore the original shine of the exhaust
pipe by cleaning it regularly, especially in win-
ter and after washing.
! Do not clean the exhaust pipe with acid-
based cleaning agents such as sanitary
cleansers or wheel cleaners.
X Clean the exhaust pipe with a care product
tested and approved by Mercedes-Benz.
! AMG vehicles with black exhaust pipes:
do not use chrome polish to polish black
chromed screens. They will otherwise lose
their silky black shine. Rub the screen using
a lightly oiled cloth after every car wash.
Commercially available engine oils, WD 40
or Ballistol are suitable oils.
Cleaning the trailer tow hitch H
Environmental note
Dispose of oily and greasy cloths in an envi-
ronmentally-responsible manner.
! Do not clean the ball coupling with a high-
pressure cleaner. Do not use solvents.
! Observe the note on care provided by the
trailer manufacturer. 294
CareMaintenance and care

X
Remove rust, e.g. with a wire brush.
X Remove dirt with a clean, lint-free cloth or a
brush.
X After cleaning, lightly oil or grease ball cou-
pling :.
X Check that the vehicle's trailer tow hitch is
working properly.
i Maintenance of the ball coupling and
trailer tow hitch can also be performed at a qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre. Interior care
Cleaning the display !
For cleaning, do not use any of the fol-
lowing:
R alcohol-based thinner or petrol
R abrasive cleaning agents
R commercially-available household clean-
ing agents
These may damage the display surface. Do not put pressure on the display surface
when cleaning. This could lead to irrepara-
ble damage to the display.
X Before cleaning the display, make sure that
it is switched off and has cooled down.
X Clean the display surface using a commer-
cially available microfibre cloth and
TFT/LCD display cleaner.
X Dry the display surface using a dry micro-
fibre cloth. Cleaning the plastic trim G
WARNING
Care products and cleaning agents containing solvents can cause surfaces in the cockpit to
become porous. This could result in plastic
parts breaking away when the airbags are
deployed. There is a danger of injury.
Do not use care products and cleaning agents containing solvents to clean the cockpit.
! Do not affix the following to plastic surfa-
ces:
R stickers
R films
R scented oil bottles or similar items
You could otherwise damage the plastic.
! Do not allow cosmetics, insect repellent
or sunscreen to come in contact with the
plastic trim. This maintains the high-quality look of the surfaces.
X Wipe the plastic trim with a damp, lint-free
cloth, e.g. a microfibre cloth.
X Heavy soiling: use car care and cleaning
products recommended and approved by
Mercedes-Benz.
The surface may change colour tempora-
rily. Wait until the surface is dry again.
Cleaning the steering wheel and gear or selector lever X
Thoroughly wipe with a damp cloth or use
leather care agents that have been recom-
mended and approved by Mercedes-Benz.
Cleaning wooden trim and trim ele-
ments !
Do not use solvent-based cleaning agents
such as tar remover, wheel cleaners, pol-
ishes or waxes. There is otherwise a risk of damaging the surface. Care
295Maintenance and care Z

Position number
Bidentifies the charged battery of the other vehicle or an equivalent jump-
starting device.
X Press together cover :of positive clamp ;and slide it back.
X Connect positive terminal ;on your vehicle to positive terminal =of donor battery B
using the jump lead, beginning with your own battery.
X Start the engine of the donor vehicle and run it at idling speed.
X Connect negative terminal ?of donor battery Bto earth point Aof your vehicle using the
jump lead, connecting the jump lead to donor battery Bfirst.
X Start the engine.
X Before disconnecting the jump leads, let the engines run for several minutes.
X First, remove the jump leads from earth point Aand negative terminal ?, then from pos-
itive clamp ;and positive terminal =. Begin each time at the contacts on your own vehicle
first.
X Close cover :of positive clamp ;after removing the jump leads.
X Have the battery checked at a qualified specialist workshop.
i Jump-starting is not considered to be a normal operating condition.
i Jump-starting cables and further information regarding jump starting can be obtained at
any qualified specialist workshop. Towing and tow-starting
Important safety notes
G
WARNING
Safety-relevant functions are restricted or not
available if:
R the engine is not running.
R the brake system or the power steering is
malfunctioning
R the voltage supply or the vehicle's electrical
system is malfunctioning.
If your vehicle is towed, significantly greater
force may be required to steer the vehicle or
to brake. There is a risk of an accident.
In such circumstances, use a towing bar.
Make sure that the steering is moving freely
before towing. G
WARNING
If the weight of the vehicle to be towed or tow- started is greater than the permissible gross
weight of your vehicle:
R the towing eye could detach itself
R the vehicle/trailer combination could over-
turn.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per-
missible gross weight of your vehicle.
Information on your vehicle's gross vehicle
weight rating can be found on the vehicle
identification plate (Y page 338). G
WARNING
The vehicle is braked when the HOLD function or DISTRONIC PLUS is activated. Therefore,
deactivate HOLD and DISTRONIC PLUS if the
vehicle is to be towed. 310
Towing and tow-startingBreakdown assistance

Vehicles with a TIREFIT kit: the towing eye
is located under the tyre inflation compres-
sor.
X Press the mark on cover :inwards in the
direction of the arrow.
X Remove cover :from the opening.
X Screw the towing eye in clockwise to the
stop and tighten it.
Vehicles with a trailer tow hitch do not have a bracket for the screw-in towing eye at the
back. If you intend to use the vehicle for tow- ing, fold out the ball coupling (Y page 203)
and secure the towbar to it.
Removing the towing eye X
Loosen the towing eye and unscrew it.
X Attach cover :to the bumper and press
until it engages.
X Place the towing eye in the stowage well
under the luggage compartment floor
(Y page 299).
X Vehicles with a TIREFIT kit: replace the tyre
inflation compressor. Towing the vehicle with the front axle
raised
Only vehicles without 4MATIC can be
towed with the front axle raised.
! Vehicles with 4MATIC must not be towed
with the front or rear axle raised; otherwise, the transmission may be damaged.
Vehicles with 4MATIC may either be towed
away with both axles on the ground or be loa-
ded up and transported.
! The ignition must be switched off if you
are towing the vehicle with the front axle
raised. Intervention by ESP ®
could other-
wise damage the brake system.
X Turn the key to position 2in the ignition
lock.
X When the vehicle is stationary, depress the
brake pedal and keep it depressed. X
Vehicles with manual transmission:
depress the clutch pedal fully and shift to
neutral.
or
X Vehicles with automatic transmission:
shift the automatic transmission to posi-
tion P.
X Release the brake pedal.
X Release the electric parking brake.
X Deactivate automatic locking (Y page 223).
X Switch on the hazard warning lamps
(Y page 108).
X Turn the key in the ignition lock to position
0 and leave the key in the ignition lock.
When towing your vehicle with the front axle
raised, it is important that you observe the
safety instructions (Y page 310). Towing the vehicle with both axles on
the ground G
WARNING
The power assistance for the steering and the brake force booster do not work when the
engine is not running. You will then need
much more effort to brake and steer the vehi-
cle. Adapt your style of driving accordingly.
i In order to signal a change of direction
when towing with the hazard warning lamps switched on, use the combination switch asusual. In this case, only the turn signals for
the desired direction flash. When you reset
the combination switch, the hazard warn-
ing lamps start flashing again. 312
Towing and tow-startingBreakdown assistance

Vehicles with automatic transmission:
the
automatic transmission automatically shifts
to position Pwhen you open the driver's or
front-passenger door or when you remove the
key from the ignition lock. In order to ensure that the automatic transmission stays in posi- tion Nwhen towing the vehicle, you must
observe the following points:
X Make sure that the vehicle is stationary.
X Turn the key to position 2in the ignition
lock.
X Depress and hold the brake pedal.
X Shift the automatic transmission to posi-
tion N.
Vehicles with manual transmission: X Turn the key to position 2in the ignition
lock.
X Depress and hold the brake pedal.
X Engage neutral.
Vehicles with manual or automatic trans- mission:
X Leave the key in position 2in the ignition
lock.
X Release the brake pedal.
X Release the electric parking brake.
X Switch on the hazard warning lamps
(Y page 108).
It is important that you observe the safety
instructions when towing away your vehicle
(Y page 310). Transporting the vehicle
! Only lash the vehicle down by the wheels
or wheel rims, not by parts of the vehicle
such as axle or steering components. Oth-
erwise, the vehicle could be damaged. X
Vehicles with manual transmission:
shift to neutral.
X Vehicles with automatic transmission:
turn the key to position 2in the ignition
lock.
X Move the transmission to position N.
As soon as the vehicle is loaded: X Prevent the vehicle from rolling away by
applying the electric parking brake.
X Vehicles with manual transmission:
engage first or reverse gear.
X Vehicles with automatic transmission:
shift the transmission to position P.
X Turn the key to position 0in the ignition
lock and remove it.
X Secure the vehicle.
The towing eyes or trailer tow hitch can be
used to pull the vehicle onto a trailer or trans-
porter if you wish to transport it. Notes for 4MATIC vehicles
! Vehicles with 4MATIC must not be towed
with the front or rear axle raised; otherwise,
the transmission may be damaged.
Vehicles with 4MATIC may only be either
towed away with both axles on the ground or be loaded up and transported.
If the vehicle has transmission damage or
damage to the front or rear axle, have it trans-
ported on a transporter or trailer.
In the event of damage to the electrical
system
If the battery is defective, the automatic
transmission will be locked in position P. To
shift the automatic transmission to position
N, you must provide power to the vehicle's
electrical system in the same way as when
jump-starting (Y page 308).
Have the vehicle transported on a transporter
or trailer. Towing and tow-starting
313Breakdown assistance Z

G
WARNING
If you fit unsuitable accessories onto tyre
valves, the tyre valves may be overloaded and malfunction, which can cause tyre pressure
loss. Due to their design, retrofitted tyre pres-
sure monitors keep the tyre valve open. This
can also result in tyre pressure loss. There is a risk of accident.
Only screw standard valve caps or valve caps
specifically provided by Mercedes-Benz for
your vehicle onto the tyre valve. G
WARNING
If the tyre pressure drops repeatedly, the
wheel, valve or tyre may be damaged. Tyre
pressure that is too low may result in a tyre
blow-out. There is a risk of accident.
R Check the tyre for foreign objects.
R Check whether the wheel is losing air or the
valve is leaking.
If you are unable to rectify the damage, con-
tact a qualified specialist workshop. H
Environmental note
Check the tyre pressure regularly, at least
every 14 days.
You will find a table of tyre pressures for var- ious operating conditions on the inside of
your vehicle's fuel filler flap.
Operation with an emergency spare
wheel (Ypage 332).
Operation with a trailer: the applicable
value for the rear tyres is the maximum tyre
pressure value stated in the table inside the
fuel filler flap.
The table inside the fuel filler flap may state
tyre pressures for different load conditions.
These are defined in the table as different
numbers of passengers and amounts of lug-
gage. The actual number of seats may vary;
for more information, please refer to the vehi-
cle's registration documents.
If tyre sizes are not specified, the tyre pres-
sures stated on the tyre pressure information label apply for all tyres approved for this vehi-
cle. If a tyre size precedes a tyre pressure, the
following tyre pressure information is only
valid for that tyre size.
Use a suitable pressure gauge to check the
tyre pressure. The outer appearance of a tyre
does not permit any reliable conclusion aboutthe tyre pressure.
If possible, only correct tyre pressures when
the tyres are cold.
The tyres are cold:
R if the vehicle has been parked with the tyres
out of direct sunlight for at least three
hours and
R if the vehicle has not been driven further
than 1.6 km
Depending on the ambient temperature, the
speed at which you are driving and the load on the tyres, the tyre temperature and thus the
tyre pressure change by approximately
10 kPa per 10 † (0.1 bar/1.5 psi). Take this
into account when checking the pressure of
warm tyres. Only correct the tyre pressure if it
is too low for the current operating condi-
tions.
Driving with tyre pressure that is too high or
too low can:
R shorten the service life of the tyres
R cause increased tyre damage
R have a negative effect on handling charac-
teristics and thus the driving safety (e.g.
aquaplaning) 322
Tyre pressureWheels and tyres

i
The tyre pressure values given for low
loads are minimum values which offer you
good ride comfort characteristics.
However, you can also use the values given for higher loads. These are permissible andwill not adversely affect the running of the
vehicle. Tyre pressure loss warning system
Important safety notes While the vehicle is in motion, the tyre pres-
sure loss warning system monitors the set
tyre pressure using the rotational speed of
the wheels. This enables the system to detect
significant pressure loss in a tyre. If the speed of rotation of a wheel changes as a result of a
loss of pressure, a corresponding warning
message will appear in the multifunction dis- play.
The tyre pressure warning system does not
warn you of an incorrectly set tyre pressure.
Observe the notes on the recommended tyre pressure (Y page 321).
The tyre pressure loss warning system does
not replace the need to regularly check your
vehicle's tyre pressures, since an even loss of pressure on several tyres at the same time
cannot be detected by the tyre pressure loss
warning system.
The tyre pressure monitor is not able to warn you of a sudden loss of pressure, e.g. if the
tyre is penetrated by a foreign object. In the
event of a sudden loss of pressure, bring the
vehicle to a halt by braking carefully. Avoid
abrupt steering manoeuvres.
The function of the tyre pressure loss warning
system is limited or delayed if:
R snow chains are fitted to your vehicle's
tyres.
R road conditions are wintry.
R you are driving on sand or gravel.
R you adopt a very sporty driving style (cor-
nering at high speeds or driving with high
rates of acceleration). R
you are towing a very heavy or large trailer.
R you are driving with a heavy load (in the
vehicle or on the roof).
Restarting the tyre pressure loss warn-
ing system Restart the tyre pressure loss warning system
if you have:
R changed the tyre pressure
R changed the wheels or tyres
R fitted new wheels or tyres
X Before restarting, make sure that the tyre
pressures are set properly on all four tyres
for the respective operating conditions.
The recommended tyre pressures can be
found in the table on the fuel filler flap.
The tyre pressure loss warning system can only give reliable warnings if you have set
the correct tyre pressure. If an incorrect
tyre pressure is set, these incorrect values
will be monitored.
X Observe the notes on tyre pressure
(Y page 321).
X Make sure that the key is in posi-
tion 2(Ypage 143) in the ignition lock.
X Press the =or; button on the steer-
ing wheel to select the Service
Service menu.
X Press the 9or: button to select
Tyre pressure
Tyre pressure.
X Press the abutton.
The Run Flat Indicator active Run Flat Indicator active
Restart
Restart with
withOK
OKmessage appears in the
multifunction display.
If you wish to confirm the restart: X Press the abutton.
The Tyre press. now OK?
Tyre press. now OK? message
appears in the multifunction display.
X Press the 9or: button to select
Yes
Yes.
X Press the abutton.
The Run Flat Indicator restarted
Run Flat Indicator restarted
message appears in the multifunction dis-
play. Tyre pressure
323Wheels and tyres Z