2012 MERCEDES-BENZ A-CLASS HATCHBACK tailgate

Display messages
Possible causes/consequences and
M
MSolutions Trans.
Trans.
oil
oiloverhea‐
overhea‐
ted Drive on with
ted Drive on with
care care AMG vehicles: the transmission oil has overheated.
Manual drive program
Mand the temporarily active manual drive
program are no longer available. The engine power output is
reduced.
X Allow the vehicle to cool down. 4matic currently 4matic currently
unavailable unavailable 4MATIC (permanent all-wheel drive) has overheated. The vehicle is
only driven by the front wheels.
X Drive on.
The airflow cools 4MATIC more quickly.
When the display message goes out, 4MATIC is available again and the vehicle is driven by all four wheels. 4matic inoperative
4matic inoperative 4MATIC is malfunctioning. The vehicle is only driven by the front
wheels.
X Visit a qualified specialist workshop. A The tailgate is open.
G WARNING
When the engine is running, exhaust gases can enter the vehicle
interior if the tailgate is open.
There is a risk of poisoning.
X Close the tailgate. ? The bonnet is open.
A warning tone also sounds.
G WARNING
The open bonnet may then block your view when the vehicle is in
motion.
There is a risk of an accident.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Apply the electric parking brake.
X Close the bonnet. Active bonnet mal‐ Active bonnet mal‐
function See Own‐ function See Own‐
er's Manual er's Manual The active bonnet (pedestrian protection) is not active due to a
malfunction or because it has already been triggered.
X Visit a qualified specialist workshop. C At least one door is open. A warning tone also sounds.
X Close all doors. 254
Display
messagesOn-board computer and displays

Useful information
i This Owner's Manual describes all mod-
els, series and optional equipment for your
vehicle that were available at the time of
going to press. National variations are pos- sible. Note that your vehicle may not be
equipped with all of the functions descri-
bed. This is also the case for systems and
functions relevant to safety.
i Read the information on qualified special-
ist workshops: (Y page 24). Loading guidelines
G
WARNING
If objects, luggage or loads are not secured or not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, especially when braking or abruptly changing directions.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate is open when the engine is running, particu-
larly if the vehicle is moving, exhaust fumes
could enter the passenger compartment.
There is a risk of poisoning.
Turn off the engine before opening the tail-
gate. Never drive with the tailgate open.
The handling characteristics of a laden vehi-
cle are dependent on the distribution of the
load within the vehicle. For this reason, you
should observe the following notes when
transporting a load:
R when transporting a load, never exceed the
maximum permissible gross vehicle weight or the permissible axle loads for the vehicle
(including occupants).
R the luggage compartment is the preferred
place to carry objects.
R position heavy loads as far forwards as pos-
sible and as low down in the luggage com-
partment as possible.
R the load must not protrude above the upper
edge of the seat backrests.
R always place the load against the rear or
front seat backrests. Make sure that the
seat backrests are securely locked into
place.
R always place the load behind unoccupied
seats if possible.
R use the lashing eyelets and the luggage
nets to transport loads and luggage.
R only use lashing eyelets and fastening com-
ponents that are suitable for the weight and size of the load.
R the maximum load capacity of the stowage
well under the luggage compartment floor
is 25 kg.
R secure the load with sufficiently strong and
wear-resistant lashing material. Pad sharp
edges for protection.
i Lashing material is available at any quali-
fied specialist workshop.
! Do not position the load on one part of the
folding luggage compartment floor only.
The maximum load capacity of the folding
luggage compartment floor is 100 kg.
Spread the weight evenly to avoid damag-
ing the luggage compartment floor. Place a
solid board under the load if necessary.
Please note that the load on the luggage
compartment floor will be increased when
the load is lashed down. 268
Loading guidelinesStowing and features

X
Adjust the head restraints if necessary
(Y page 96).
X Move the driver's or front-passenger seat
back if necessary. Parcel shelf
!
The maximum load which may be placed
on the rear shelf is 2.5 kg.
X To remove: detach straps :from the tail-
gate.
X Swing the rear shelf down.
X Pull the rear shelf out to the rear ;.
X To fit: place the rear shelf on the guide rails
on the left and right.
X Push the rear shelf evenly forwards using
both hands until it engages.
X Swing the rear shelf up.
X Attach straps :to the tailgate. Securing a load
Lashing eyelets Observe the following notes on securing
loads:
R observe the loading guidelines
(Y page 268).
R secure the load using the lashing eyelets.
R distribute the load on the lashing eyelets
evenly. R
do not use elastic straps or nets to secure a
load, as these are only intended as an anti-
slip protection for light loads.
R do not route lashing materials across sharp
edges or corners.
R pad sharp edges for protection.
There are four lashing eyelets in the luggage
compartment. :
Lashing eyelets
Bag hook G
WARNING
The bag hooks cannot restrain heavy objects
or items of luggage. Objects or items of lug-
gage could be flung around and thereby hit
vehicle occupants when braking or abruptly
changing directions. There is a risk of injury.
Only hang light objects on the bag hooks.
Never hang hard, sharp-edged or fragile
objects on the bag hooks.
! The bag hook can bear a maximum load of
3 kg. Do not use it to secure a load.
There is one bag hook on either side of the
luggage compartment. Stowage areas
273Stowing an d features Z

:
Bag hook Stowage well underneath the luggage
compartment floor
Important safety notes G
WARNING
If you drive when the luggage compartment
floor is open, objects could be flung around,
thus striking vehicle occupants. There is a risk of injury, especially when braking or abruptly
changing directions.
Always close the luggage compartment floor
before a journey.
! The maximum load capacity of the stow-
age well under the luggage compartment
floor is 25 kg.
Opening/closing the luggage compart-
ment floor A bracket for TIREFIT, the vehicle tool kit, etc.
is located underneath the luggage compart-
ment floor. X
To open: open the tailgate.
X Press down handle :on ribbing ;.
Handle :folds upwards.
X Swing the luggage compartment floor
upwards using handle :until it rests
against the luggage compartment cover.
X If the rear shelf is fitted: hook the loop on
the luggage compartment floor into the
hook on the underside of the rear shelf. X
If the rear shelf is not fitted : fold out hook
= on the underside of the luggage com-
partment floor. X
Attach hook =to the luggage compart-
ment's upper seal ?.
X To close (if the rear shelf is fitted):
unhook the loop from the hook on the
underside of the rear shelf.
X If the rear shelf is not fitted: detach hook
= from upper seal ?.
X Fasten hook =to the bracket on the
underside of the luggage compartment
floor. 274
Stowage areasStowing and features

X
Fold the luggage compartment floor down.
X Press the luggage compartment floor down
until it engages. Roof carrier
Important safety notes G
WARNING
An incorrectly secured roof carrier, ski rack or load could become detached from the vehi-
cle. These objects might then be thrown
around, and could injure you or others or
cause an accident. Follow the roof carrier/ski
rack manufacturer's installation instructions
and special instructions for use.
The roof load raises the vehicle's centre of
gravity, thereby affecting vehicle handling.
You must always observe the maximum roof
load of 75 kg. Always adapt your driving style to the prevailing road, traffic and weather
conditions and drive with particular care if the
roof is laden.
! Mercedes-Benz recommends that you
only use roof carriers that have been tested
and approved for Mercedes-Benz vehicles.
This helps to prevent damage to the vehi-
cle.
Position the load on the roof carrier in such
a way that the vehicle will not sustain dam-
age even when it is in motion.
Ensure that, depending on the vehicle's
equipment, you can raise the panorama
sliding sunroof fully and open the tailgate
fully when the roof carrier is fitted.
i Vehicles with panorama sliding sun-
roof: if a roof carrier is fitted, the panorama
sliding sunroof cannot be opened. In order to allow ventilation of the vehicle interior,
you can raise the panorama sliding sunroof.
If a roof carrier approved by Mercedes-
Benz makes contact with the panorama
sliding sunroof, the sunroof will lower
slightly but remain raised in the rear. Attaching the roof carrier
X
Open covers :carefully in the direction of
the arrow.
X Fold covers :upwards.
X Only secure the roof carrier to the anchor-
age points under covers :.
X Observe the manufacturer's installation
instructions. Features
Cup holders
Important safety notes G
WARNING
The cup holder cannot secure a drinks con-
tainer in place during a journey. If you use a
cup holder during a journey, the drinks con-
tainer could be flung around and liquid could
be spilt. Vehicle occupants could come into
contact with the liquid and, in particular, be
scalded by hot liquid. You could be distracted
from the traffic situation and lose control of
the vehicle. There is a risk of an accident and
injury.
Only use the cup holder when the vehicle is
stationary. Only place containers of a suitable size in the cup holder. Seal the container, in
particular when it contains hot liquid. G
WARNING
If you do not correctly store objects in the
vehicle interior, they can slip or be flung
around, thus striking vehicle occupants. Features
275Stowing and features
Z

Useful information
i This Owner's Manual describes all mod-
els, series and optional equipment for your
vehicle that were available at the time of
going to press. National variations are pos- sible. Note that your vehicle may not be
equipped with all of the functions descri-
bed. This is also the case for systems and
functions relevant to safety.
i Read the information on qualified special-
ist workshops: (Y page 24). Where will I find...?
Warning triangle
Removing/replacing the warning trian-
gle X
To remove: open the tailgate.
X Swing the luggage compartment floor
upwards (Y page 274).
X To loosen warning triangle :, push back
the retainers on the bracket.
X Remove warning triangle :from the
bracket.
X To replace: place warning triangle :back
into the bracket and push down to secure. Setting up the warning triangle X
Fold feet =down and out to the side.
X Fold side reflectors ;upwards to form a
triangle and lock them at the top using
press stud :. First-aid kit
X
Open the tailgate.
X To open the stowage compartment: turn
rotary knob :anti-clockwise and fold
down cover ;.298
Where will I find...?Breakdown assistance

X
Remove first-aid kit =.
i Check the expiry date on first-aid kit
=at
least once a year. Replace the contents if
necessary, and replace any missing items. Fire extinguisher
The fire extinguisher is located underneath
the front of the driver's seat.
X Pull tab :upwards.
X Remove the fire extinguisher.
i Have the fire extinguisher refilled after
each use and checked every one or two
years. It may otherwise fail in an emer-
gency.
Observe the legal requirements for each
individual country. Vehicle tool kit
General notes Vehicles with a TIREFIT kit: the TIREFIT kit is
located in the stowage well under the boot
floor.
Vehicles with a tyre-change tool kit: the tyre-
change tool kit is in the stowage well under
the luggage compartment floor.
For vehicles with an emergency spare wheel, see "Removing the emergency spare wheel"
(Y page 332).
i Apart from some country-specific var-
iants, vehicles are not equipped with tyre- changing tools. Some tools for changing a
wheel are specific to the vehicle. For more
information on which tools are required and
approved to perform a wheel change on
your vehicle, consult a qualified specialist
workshop.
Necessary tyre-changing tools can include, for example:
R Jack
R Wheel chock
R Wheel wrench
Vehicles with a TIREFIT kit :
Tyre inflation compressor
; Towing eye
= Tyre sealant filler bottle
X Open the tailgate.
X Swing the luggage compartment floor
upwards (Y page 274).
i Towing eye
;is located under tyre infla-
tion compressor :.
Vehicles with a tyre-change tool kit X
Open the tailgate.
X Swing the luggage compartment floor
upwards (Y page 274).
X Remove the tyre-change tool kit.
The tyre-change tool kit contains:
R Jack
R Wheel wrench
R One pair of gloves
R Foldable wheel chock Where will I find.
..?
299Breakdo wn assis tance

Securing the vehicle on slight downhill gradients
X On light downhill gradients: place
chocks or other suitable items in front of
the wheels of the front and rear axle.
Raising the vehicle G
WARNING
If you do not position the jack correctly at the appropriate jacking point of the vehicle, the
jack could tip over with the vehicle raised.
There is a risk of injury.
Only position the jack at the appropriate jack-
ing point of the vehicle. The base of the jack
must be positioned vertically, directly under
the jacking point of the vehicle.
Observe the following when raising the
vehicle:
R to raise the vehicle, only use the vehicle-
specific jack that has been tested and
approved by Mercedes-Benz. If the jack is
used incorrectly, it could tip over while the
vehicle is raised.
R the jack is designed only to raise and hold
the vehicle for a short time while a wheel
is being changed. It is not suitable for per-
forming maintenance work under the vehi- cle.
R avoid changing the wheel on uphill and
downhill slopes.
R before raising the vehicle, secure it from
rolling away by applying the parking brake
and positioning wheel chocks. Never release the parking brake while the vehicle
is raised.
R the jack must be placed on a firm, flat and
non-slip surface. On a loose surface, a
large, load-bearing underlay must be used.
On a slippery surface, a non-slip underlay
must be used, e.g. rubber mats.
R do not use wooden blocks or similar
objects as a jack underlay. Otherwise, the
jack will not be able to achieve its load-
bearing capacity due to the restricted
height.
R make sure that the distance between the
underside of the tyres and the ground does
not exceed 3 cm.
R never place your hands or feet under the
raised vehicle.
R never lie under the raised vehicle.
R never start the engine when the vehicle is
raised.
R never open or close a door or the tailgate
when the vehicle is raised.
R make sure that no persons are present in
the vehicle when the vehicle is raised. Steel wheel with wheel trim
X Vehicles with steel wheels: carefully
reach into two of the wheel trim openings
and remove the wheel trim.
Vehicles with hub caps: the hub cap covers
the wheel bolts. Before you can unscrew the
wheel bolts, you must remove the hub cap. 326
Changing a wheelWheels and tyres