Black plate (397,1)
9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 9-2 Customer Assistance (U.S.A.) ............ 9-2
Customer Assistance (Canada) ........... 9-6
Customer Assistance (Puerto Rico) .... 9-9
Customer Assistance (Mexico) ......... 9-10
Mazda Importer/Distributors ............... 9-12 Importer/Distributor .......................... 9-12
Distributor in Each Area ................... 9-12
Warranty ................................................ 9-14 Warranties for Your Mazda ............... 9-14
Outside the United States and
Canada .............................................. 9-15
Outside the United States .................. 9-16
Outside Canada ................................. 9-17
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ............................................. 9-18
Add-On Non-Genuine Parts and
Accessories ....................................... 9-19
Cell Phones ............................................. 9-20 Cell Phones Warning ......................... 9-20
Uniform Tire Quality Grading System
(UTQGS) ................................................ 9-21 Uniform Tire Quality Grading System
(UTQGS) .......................................... 9-21
Tire Information (U.S.A.) ..................... 9-23 Tire Labeling ..................................... 9-23
Location of the Tire Label
(Placard) ............................................ 9-29
Tire Maintenance .............................. 9-32
Vehicle Loading ................................ 9-35
Steps for Determining the Correct Load
Limit: ................................................ 9-41 Reporting Safety Defects ....................... 9-42
Reporting Safety Defects (U.S.A.) .... 9-42
Reporting Safety Defects (Canada) ... 9-43
Service Publications .............................. 9-44 Service Publications .......................... 9-44
9-1
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Form No.8CC1-EA-11F
Black plate (415,1)
Add-On Non-Genuine Parts and Accessories
Non-genuine parts and accessories for Mazda vehicles can be found in stores.
These may fit your vehicle, but they are not approved by Mazda for use with Mazda
vehicles. When you install non-genuine parts or accessories, they could affect your
vehicle's performance or safety systems; the Mazda warranty doesn't cover this. Before you
install any non-genuine parts or accessories, consult an Authorized Mazda Dealer.
WARNING
Always consult an Authorized Mazda Dealer before you install non-genuine parts or
accessories:Installation of non-genuine parts or accessories is dangerous. Improperly designed
parts or accessories could seriously affect your vehicle's performance or safety
systems. This could cause you to have an accident or increase your chances of
injuries in an accident.
Be very careful in choosing and installing add-on electrical equipment, such as
mobile telephones, two-way radios, stereo systems, and car alarm systems: Incorrectly choosing or installing improper add-on equipment or choosing an
improper installer is dangerous. Essential systems could be damaged, causing engine
stalling, air-bag (SRS) activation, ABS/TCS/DSC inactivation, or a fire in the vehicle.
Mazda assumes no responsibility for death, injury, or expenses that may result from the
installation of add-on non-genuine parts or accessories.
Customer Information and Reporting Safety Defects
Warranty
9-19
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Form No.8CC1-EA-11F
Black plate (416,1)
Cell Phones Warning
WARNING
Please comply with the legal regulations concerning the use of communication
equipment in vehicles in your State or Province:Use of any electrical devices such as cell phones, computers, portable radios, vehicle
navigation or other devices by the driver while the vehicle is moving is dangerous.
Dialing a number on a cell phone while driving also ties-up the driver's hands. Use of
these devices will cause the driver to be distracted and could lead to a serious
accident. If a passenger is unable to use the device, pull off the right-of-way to a safe
area before use. If use of a cell phone is necessary despite this warning, use a hands-
free system to at least leave the hands free to drive the vehicle. Never use a cell
phone or other electrical devices while the vehicle is moving and, instead,
concentrate on the full-time job of driving.
9-20
Customer Information and Reporting Safety Defects
Cell Phones
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Form No.8CC1-EA-11F
Black plate (417,1)
Uniform Tire Quality Grading System (UTQGS)
This information relates to the tire grading system developed by the U.S. National
Highway Traffic Safety Administration for grading tires by tread wear, traction, and
temperature performance.
qTread Wear
The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.
qTraction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent
the tire's ability to stop on wet pavement as measured under controlled conditions on
specified government test surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
WARNING
The traction grade assigned to this tire is based on braking (straight ahead) traction
tests and does not include acceleration cornering (turning), hydroplaning, or peak
traction characteristics.
qTemperature-A, B, C
The temperature grades A (the highest), B, and C, represent the tire's resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.
Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel than the minimum required by
law.
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
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Form No.8CC1-EA-11F
Black plate (418,1)
WARNING
Keep your vehicle's tires properly inflated and not overloaded:Driving with improperly inflated or overloaded tires is dangerous. Excessive speed,
underinflation, or excessive loading, either separately or in combination, can cause
heat buildup and possible tire failure. The temperature grade for this tire is
established for a tire that is properly inflated and not overloaded.
These grades will be added to the sidewalls of passenger vehicle tires over the next several
years according to a schedule established by the NHTSA and the tire manufacturers.
The grade of tires available as standard or optional equipment on Mazda vehicles may vary
with respect to grade.
ALL PASSENGER VEHICLE TIRES MUST CONFORM TO THESE GRADES AND
TO ALL OTHER FEDERAL TIRE-SAFETY REQUIREMENTS.
q Uniform Tire Quality Grading
Quality grades can be found where applicable on the tire sidewall between tread shoulder
and maximum section width.
For example:
Treadwear 200 Traction AA Temperature A
TREADWEAR 200 TRACTION AA
TEMPERATURE A
UTQGS MARK (example)
9-22
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
MX-5_8CC1-EA-11F_Edition2 Page418
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Form No.8CC1-EA-11F
Black plate (420,1)
11. Max. load rating
12. Tread wear, traction and temperature grades
13. Max. permissible inflation pressure
14. SAFETY WARNING
P215/65R15 95H is an example of a tire size and load index rating. Here is an explanation
of the various components of that tire size and load index rating. Note that the tire size and
load index rating may be different from the example.
P
Indicates a tire that may be installed on cars, SUVs, minivans and light trucks as designated
by the Tire and Rim Association (T&RA).
NOTE
If your tire size does not begin with a letter this may mean it is designated by either ETRTO
(European Tire and Rim Technical Organization) or JATMA (Japan Tire Manufacturing Association).
215
“215 ”is the nominal width of the tire in millimeters. This three-digit number gives the
width in millimeters of the tire from sidewall edge to sidewall edge. In general, the larger
the number, the wider the tire.
65
“ 65 ”is the aspect ratio. This two-digit number indicates the tire's ratio of height to width.
R
“R” is the tire construction symbol. R indicates “Radial ply construction ”.
15
“15 ”is the wheel rim diameter in inches.
95
“95 ”is the Load Index. This two-or three-digit number indicates how much weight each
tire can support.
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Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Form No.8CC1-EA-11F
Black plate (422,1)
Tread Wear, Traction and Temperature Grades
Tread wear:The tread wear grade is a comparative rating based on the wear rate of the tire
when tested under controlled conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half (1 1/2) times as well on the
government course as a tire graded 100.
Traction: The traction grades, from highest to lowest are AA, A, B, and C. The grades
represent the tire's ability to stop on wet pavement as measured under controlled conditions
on specified government test surfaces of asphalt and concrete. A tire marked C may have
poor traction performance.
Temperature: The temperature grades are A (the highest), B and C, representing the tire's
resistance to the generation of heat and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory test wheel.
Snow Tires
In some heavy snow areas, local governments may require true snow tires, those with very
deeply cut tread. These tires should only be used in pairs or placed on all four wheels.
Make sure you purchase snow tires that are the same size and construction type as the other
tires on your vehicle.
SAFETY WARNING
The following safety warning appears on the tire's sidewall.
SERIOUS INJURY MAY RESULT FROM:
lEXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER MOUNTING-
MATCH TIRE DIAMETER TO RIM DIAMETER; NEVER EXCEED 40 psi (275 kPa)
TO SEAT BEADS-ONLY SPECIALLY TRAINED PERSONS SHOULD MOUNT
TIRES.
lTIRE FAILURE DUE TO UNDER-INFLATION/OVERLOADING/DAMAGE-
FOLLOW OWNER'S MANUAL AND PLACARD IN VEHICLE-FREQUENTLY
CHECK INFLATION PRESSURE AND INSPECT FOR DAMAGE.
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Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Monday, July 18 2011 10:9 AM
Form No.8CC1-EA-11F
Black plate (426,1)
WARNING
Always check the tire inflation pressures on a regular basis according to the
recommended tire inflation pressure on the tire label and in conjunction with the
information in this owner's manual:Driving your vehicle with under-inflated tires is dangerous.
Under-inflation is the most common cause of failures in any kind of tire and may
result in severe cracking, tread separation or “blowout ”, with unexpected loss of
vehicle control and increased risk of injury. Under-inflation increases sidewall flexing
and rolling resistance, resulting in heat buildup and internal damage to the tire. It
results in unnecessary tire stress, irregular wear, loss of control and accidents. A tire
can lose up to half of its air pressure and not appear to be flat!
It is impossible to determine whether or not tires are properly inflated just by looking
at them.
q Checking Tire Pressure
1. When you check the air pressure, make sure the tires are cold ―meaning they are not
hot from driving even a mile.
2. Remove the cap from the valve on one tire.
3. Firmly press a tire gauge onto the valve.
4. Add air to achieve recommended air pressure.
5. If you overfill the tire, release air by pushing on the metal stem in the center of the valve. Then recheck the pressure with your tire gauge.
6. Replace the valve cap.
7. Repeat with each tire, including the spare.
NOTE
Some spare tires require higher inflation pressure.
8. Visually inspect the tires to make sure there are no nails or other objects embedded that could poke a hole in the tire and cause an air leak.
9. Check the sidewalls to make sure there are no gouges, cuts, bulges, cracks or other irregularities.
NOTE
Warm tires normally exceed recommended pressures. Don't release air from warm tires to adjust the
pressure.
Under-inflation can cause serious failures and accidents.
Over-inflation can produce a harsh ride and the greater possibility of damage from road hazards.
9-30
Customer Information and Reporting Safety Defects
Tire Information (U.S.A.)
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Form No.8CC1-EA-11F