2012 MAZDA MODEL CX-9 service

Black plate (550,1)
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
9-10
Customer Information and Reporting Safety Defects
Customer Assistance
CX-9_8CA8-EA-11G_Edition1 Page550
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Form No.8CA8-EA-11G

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Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qContact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the customer to make any modifications to this system.
Log on: at www.MazdaMexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on“Contactanos”at the top of the page at www.MazdaMexico.com.mx
By phone at: 01 800 01 MAZDA (62932)
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 800 01 MAZDA (62932).
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
Customer Information and Reporting Safety Defects
Customer Assistance
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Form No.8CA8-EA-11G

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Uniform Tire Quality Grading System (UTQGS)
This information relates to the tire grading system developed by the U.S. National
Highway Traffic Safety Administration for grading tires by tread wear, traction, and
temperature performance.
qTread Wear
The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.
qTraction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent
the tire's ability to stop on wet pavement as measured under controlled conditions on
specified government test surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
WARNING
The traction grade assigned to this tire is based on braking (straight ahead) traction
tests and does not include acceleration cornering (turning), hydroplaning, or peak
traction characteristics.
qTemperature-A, B, C
The temperature grades A (the highest), B, and C, represent the tire's resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.
Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel than the minimum required by
law.
Customer Information and Reporting Safety Defects
Uniform Tire Quality Grading System (UTQGS)
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Form No.8CA8-EA-11G

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Tire Maintenance
Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Here are
some important maintenance points:
qTire Inflation Pressure
Inspect all tire pressure monthly (including the spare) when the tires are cold. Maintain
recommended pressures for the best ride, top handling, and minimum tire wear. Use the
pressures specified on the vehicle tire information placard or tire label for optimum service.
qTire Rotation
To equalize tread wear, rotate the tires every 12,000 km (7,500 miles) or sooner if irregular
wear develops. During rotation, inspect them for correct balance.
Do not include (TEMPORARY USE ONLY)
spare tire in rotation.Forward
Inspect the tires for uneven wear and damage. Abnormal wear is usually caused by one or a
combination of the following:
lIncorrect tire pressurelImproper wheel alignmentlOut-of-balance wheellSevere braking
After rotation, inflate all tire pressures to specification (page 10-6) and inspect the lug nuts
for tightness.
CAUTION
Rotate unidirectional tires and radial tires that have an asymmetrical tread pattern
or studs only from front to rear, not from side to side. Tire performance will be
weakened if rotated from side to side.
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Customer Information and Reporting Safety Defects
Tire Information (except Canada)
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Form No.8CA8-EA-11G

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Service Publications
Factory-authorized Mazda service publications are available for owners who wish to do
some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda Dealer, refer to the
chart below.
If they do not have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION
9999-95-003B-12 2012 WORKSHOP MANUAL (English)
9999-MX-003B-12 2012 WORKSHOP MANUAL (Spanish)
9999-95-009G-12 2012 WIRING DIAGRAM (English)
9999-MX-009G-12 2012 WIRING DIAGRAM (Spanish)
9999-95-011C-12 (U.S.A. only) 2012 OWNER'S MANUAL
9999-EC-011C-12 (Canada only) 2012 OWNER'S MANUAL
9999-PR-011C-12 (Puerto Rico, Mexico only) 2012 OWNER'S MANUAL
9999-95-011C-12NAV (U.S.A. only) 2012 NAVIGATION SYSTEM OWNER'S MANUAL
9999-EC-011C-12NAV (Canada only) 2012 NAVIGATION SYSTEM OWNER'S MANUAL
9999-PR-011C-12NAV (Puerto Rico, Mexico only) 2012 NAVIGATION SYSTEM OWNER'S MANUAL
qWORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive train, body and
chassis.
qWIRING DIAGRAM:
Provides electrical schematics as well as component location for the entire electrical
system.
qOWNER'S MANUAL:
This booklet contains information regarding the proper care and operation of your vehicle.
This is not a technician's manual.
qSERVICE HIGHLIGHTS:
Provides description and operation of the many systems of your Mazda.
Customer Information and Reporting Safety Defects
Service Publications
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Form No.8CA8-EA-11G

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qNAVIGATION SYSTEM OWNER'S MANUAL:
This booklet contains information regarding the proper operation and use of the navigation
system. This is not a technician's manual.
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Customer Information and Reporting Safety Defects
Service Publications
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Form No.8CA8-EA-11G

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Specifications
qEngine
Item Specification
Type DOHC-24V 60°V, 6-cylinder
Bore×Stroke 95.5 × 86.7 mm (3.75 × 3.41 in)
Displacement 3,726 ml (3,726 cc, 227.4 cu in)
Compression ratio 10.3
qElectrical System
Item Classification
Battery 12V-55AH/5HR
Spark-plug number Motorcraft AYFS22FM
Spark-plug gap 1.29―1.45 mm (0.051―0.057 in)
CAUTION
When cleaning the platinum plugs, do not use a wire brush. The fine particulate
coating on the platinum alloy could be damaged.
qLubricant Quality
Lubricant Classification
Engine oil Refer to Recommended Oil on page 8-19.
Automatic transaxle fluid Mazda Genuine JWS3309
Transfer case oil API Service GL-5 (SAE 75W-140)
Rear differential oil API Service GL-5 (SAE 80W-90)
Power steering fluid Mazda Genuine ATF M-III, M-V, or equivalent (e.g. Dexron® II)
Brake fluid SAE J1703, or FMVSS116 DOT-3
10-4
Specifications
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Form No.8CA8-EA-11G

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A
Accessory Socket ............................ 6-197
Add-On Non-Genuine Parts and
Accessories ....................................... 9-20
Advanced Key ..................................... 3-2
Advanced key maintenance ......... 3-5
Advanced key suspend
function ...................................... 3-17
Auxiliary key .............................. 3-17
Locking, unlocking with request
switch ........................................... 3-8
Operational range ......................... 3-7
Remote control function ............. 3-13
Service ......................................... 3-7
Warning and beep sounds .......... 3-18
When warning indicator/beep is
activated ..................................... 3-20
Air Bag Systems ............................... 2-55
All-Wheel Drive
(AWD) Operation ............................. 5-17
AWD warning light .................... 5-18
Ambient Temperature Display ........ 6-187
Antenna ............................................. 6-17
Anti-Lock Brake System (ABS) ......... 5-8
Warning light ............................... 5-9
Appearance Care ............................... 8-54
Armrest Box .................................... 6-194
Audio System ................................... 6-17
Audio control switch .................. 6-65
Audio set (Type A) ..................... 6-29
Audio set (Type B) ..................... 6-39
AUX mode ................................. 6-68
Operating tips for audio
system ........................................ 6-17
Safety certification ..................... 6-71
A
Automatic Transaxle
Driving tips ................................ 5-16
Manual shift mode ..................... 5-13
Shift-lock system ....................... 5-13
Transaxle ranges ........................ 5-12
B
Battery
Emergency starting .................... 7-18
Maintenance ............................... 8-30
Specifications ............................. 10-4
Beep Sounds
Blind spot monitoring system
warning ...................................... 5-59
Ignition key reminder ................. 5-58
Lights-on reminder ..................... 5-58
Parking brake reminder .............. 5-59
Seat belt warning ........................ 5-58
Tire inflation pressure warning ... 5-59
Before Starting the Engine .................. 4-5
After getting in ............................. 4-5
Before getting in .......................... 4-5
Blind Spot Monitoring
(BSM) System .................................. 5-34
BSM OFF Indicator Light .......... 5-36
BSM OFF Switch ....................... 5-37
Care of radar sensors .................. 5-37
Warning Light/Beep ................... 5-36
Bluetooth Audio (Type B) .............. 6-125
11-2
Index
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