Black plate (541,1)
9
Customer Information and Reporting
Safety Defects
Important consumer information including warranties and add-on equipment.
Customer Assistance ............................... 9-2
Customer Assistance (U.S.A.) ............ 9-2
Customer Assistance (Canada) ........... 9-7
Customer Assistance (Puerto Rico) ... 9-10
Customer Assistance (Mexico) ......... 9-11
Mazda Importer/Distributors ............... 9-13
Importer/Distributor .......................... 9-13
Distributor in Each Area ................... 9-13
Warranty ................................................ 9-15
Warranties for Your Mazda ............... 9-15
Outside the United States and
Canada .............................................. 9-16
Outside the United States .................. 9-17
Outside Canada ................................. 9-18
Registering Your Vehicle in A Foreign
Country (Except United States and
Canada) ............................................. 9-19
Add-On Non-Genuine Parts and
Accessories ....................................... 9-20
Cell Phones ............................................. 9-21
Cell Phones Warning ......................... 9-21
Event Data Recorder ............................. 9-22
Event Data Recorder ......................... 9-22
Uniform Tire Quality Grading System
(UTQGS) ................................................ 9-23
Uniform Tire Quality Grading System
(UTQGS) .......................................... 9-23Tire Information (except Canada) ....... 9-25
Tire Labeling ..................................... 9-25
Location of the Tire Label
(Placard) ............................................ 9-31
Tire Maintenance .............................. 9-34
Vehicle Loading ................................ 9-37
Steps for Determining the Correct Load
Limit: ................................................ 9-44
Reporting Safety Defects ....................... 9-45
Reporting Safety Defects (U.S.A.) .... 9-45
Reporting Safety Defects (Canada) ... 9-46
Service Publications .............................. 9-47
Service Publications .......................... 9-47
9-1
CX-9_8CA8-EA-11G_Edition1 Page541
Thursday, June 23 2011 11:6 AM
Form No.8CA8-EA-11G
Black plate (574,1)
Tire Maintenance
Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Here are
some important maintenance points:
qTire Inflation Pressure
Inspect all tire pressure monthly (including the spare) when the tires are cold. Maintain
recommended pressures for the best ride, top handling, and minimum tire wear. Use the
pressures specified on the vehicle tire information placard or tire label for optimum service.
qTire Rotation
To equalize tread wear, rotate the tires every 12,000 km (7,500 miles) or sooner if irregular
wear develops. During rotation, inspect them for correct balance.
Do not include (TEMPORARY USE ONLY)
spare tire in rotation.Forward
Inspect the tires for uneven wear and damage. Abnormal wear is usually caused by one or a
combination of the following:
lIncorrect tire pressurelImproper wheel alignmentlOut-of-balance wheellSevere braking
After rotation, inflate all tire pressures to specification (page 10-6) and inspect the lug nuts
for tightness.
CAUTION
Rotate unidirectional tires and radial tires that have an asymmetrical tread pattern
or studs only from front to rear, not from side to side. Tire performance will be
weakened if rotated from side to side.
9-34
Customer Information and Reporting Safety Defects
Tire Information (except Canada)
CX-9_8CA8-EA-11G_Edition1 Page574
Thursday, June 23 2011 11:6 AM
Form No.8CA8-EA-11G
Black plate (587,1)
Service Publications
Factory-authorized Mazda service publications are available for owners who wish to do
some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda Dealer, refer to the
chart below.
If they do not have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBER PUBLICATION DESCRIPTION
9999-95-003B-12 2012 WORKSHOP MANUAL (English)
9999-MX-003B-12 2012 WORKSHOP MANUAL (Spanish)
9999-95-009G-12 2012 WIRING DIAGRAM (English)
9999-MX-009G-12 2012 WIRING DIAGRAM (Spanish)
9999-95-011C-12 (U.S.A. only) 2012 OWNER'S MANUAL
9999-EC-011C-12 (Canada only) 2012 OWNER'S MANUAL
9999-PR-011C-12 (Puerto Rico, Mexico only) 2012 OWNER'S MANUAL
9999-95-011C-12NAV (U.S.A. only) 2012 NAVIGATION SYSTEM OWNER'S MANUAL
9999-EC-011C-12NAV (Canada only) 2012 NAVIGATION SYSTEM OWNER'S MANUAL
9999-PR-011C-12NAV (Puerto Rico, Mexico only) 2012 NAVIGATION SYSTEM OWNER'S MANUAL
qWORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive train, body and
chassis.
qWIRING DIAGRAM:
Provides electrical schematics as well as component location for the entire electrical
system.
qOWNER'S MANUAL:
This booklet contains information regarding the proper care and operation of your vehicle.
This is not a technician's manual.
qSERVICE HIGHLIGHTS:
Provides description and operation of the many systems of your Mazda.
Customer Information and Reporting Safety Defects
Service Publications
9-47
CX-9_8CA8-EA-11G_Edition1 Page587
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Form No.8CA8-EA-11G
Black plate (598,1)
A
Accessory Socket ............................ 6-197
Add-On Non-Genuine Parts and
Accessories ....................................... 9-20
Advanced Key ..................................... 3-2
Advanced key maintenance ......... 3-5
Advanced key suspend
function ...................................... 3-17
Auxiliary key .............................. 3-17
Locking, unlocking with request
switch ........................................... 3-8
Operational range ......................... 3-7
Remote control function ............. 3-13
Service ......................................... 3-7
Warning and beep sounds .......... 3-18
When warning indicator/beep is
activated ..................................... 3-20
Air Bag Systems ............................... 2-55
All-Wheel Drive
(AWD) Operation ............................. 5-17
AWD warning light .................... 5-18
Ambient Temperature Display ........ 6-187
Antenna ............................................. 6-17
Anti-Lock Brake System (ABS) ......... 5-8
Warning light ............................... 5-9
Appearance Care ............................... 8-54
Armrest Box .................................... 6-194
Audio System ................................... 6-17
Audio control switch .................. 6-65
Audio set (Type A) ..................... 6-29
Audio set (Type B) ..................... 6-39
AUX mode ................................. 6-68
Operating tips for audio
system ........................................ 6-17
Safety certification ..................... 6-71
A
Automatic Transaxle
Driving tips ................................ 5-16
Manual shift mode ..................... 5-13
Shift-lock system ....................... 5-13
Transaxle ranges ........................ 5-12
B
Battery
Emergency starting .................... 7-18
Maintenance ............................... 8-30
Specifications ............................. 10-4
Beep Sounds
Blind spot monitoring system
warning ...................................... 5-59
Ignition key reminder ................. 5-58
Lights-on reminder ..................... 5-58
Parking brake reminder .............. 5-59
Seat belt warning ........................ 5-58
Tire inflation pressure warning ... 5-59
Before Starting the Engine .................. 4-5
After getting in ............................. 4-5
Before getting in .......................... 4-5
Blind Spot Monitoring
(BSM) System .................................. 5-34
BSM OFF Indicator Light .......... 5-36
BSM OFF Switch ....................... 5-37
Care of radar sensors .................. 5-37
Warning Light/Beep ................... 5-36
Bluetooth Audio (Type B) .............. 6-125
11-2
Index
CX-9_8CA8-EA-11G_Edition1 Page598
Thursday, June 23 2011 11:6 AM
Form No.8CA8-EA-11G
Black plate (600,1)
D
Driving Tips ........................................ 4-6
Automatic transaxle ................... 5-16
Break-in period ............................ 4-6
Driving in flooded area .............. 4-12
Driving on uneven road ............. 4-13
Hazardous driving ........................ 4-7
Money-saving suggestions ........... 4-6
Rocking the vehicle ...................... 4-9
Winter driving ............................ 4-10
Dynamic Stability Control
(DSC)/Roll Stability Control
(RSC) ................................................ 5-26
TCS/DSC/RSC Indicator light.... 5-27
E
Emergency Starting ........................... 7-18
Jump-starting .............................. 7-18
Push-starting .............................. 7-20
Emergency Towing ........................... 7-21
Emission Control System .................... 4-3
Engine
Coolant ....................................... 8-21
Exhaust gas .................................. 4-4
Hood release .............................. 3-49
Oil .............................................. 8-19
Overheating ................................ 7-16
Starting ......................................... 5-4
Engine Compartment Overview ........ 8-18
Engine Coolant
Overheating ................................ 7-16
Engine Coolant Temperature
Gauge ................................................ 5-41
Event Data Recorder ......................... 9-22
Exhaust Gas ........................................ 4-4
Exterior Care ..................................... 8-56
F
Flasher
Hazard warning .......................... 5-75
Headlights .................................. 5-60
Flat Tire ............................................... 7-3
Changing ...................................... 7-8
Spare tire and tool storage ............ 7-3
Fluids
Classification .............................. 10-4
Owner maintenance ................... 8-16
Fog Lights ......................................... 5-67
Foot Brake .......................................... 5-5
Front Seats
(Electrically Operated Seats) ............... 2-4
Front Seats
(Manually Operated Seats) ................. 2-2
Fuel
Filler lid and cap ........................ 3-47
Gauge ......................................... 5-42
Requirements ............................... 4-2
Tank capacity ............................. 10-5
Fuses ................................................. 8-47
Panel description ........................ 8-49
Replacement ............................... 8-47
G
Glove Compartment ........................ 6-194
H
Hazard Warning Flasher .................... 5-75
Hazardous Driving .............................. 4-7
Headlights
Control ....................................... 5-60
Flashing ...................................... 5-64
High-low beam .......................... 5-63
Leveling ..................................... 5-65
On reminder ............................... 5-63
11-4
Index
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Form No.8CA8-EA-11G
Black plate (601,1)
H
HomeLink Wireless Control
System .............................................. 5-75
Hood Release .................................... 3-49
Horn .................................................. 5-74
I
Ignition
Keys ........................................... 3-21
Switch .......................................... 5-2
Illuminated Entry System ............... 6-184
Immobilizer System
(with Advanced Key) ........................ 3-54
Immobilizer System
(without Advanced Key) ................... 3-58
Indicator Lights ................................. 5-44
BSM OFF ................................... 5-57
Cruise ......................................... 5-56
Headlight high-beam .................. 5-55
Security ...................................... 5-55
Shift position .............................. 5-55
TCS OFF .................................... 5-56
TCS/DSC/RSC ........................... 5-56
Turn-signal/hazard warning ....... 5-57
Information Display ........................ 6-186
Ambient temperature display .... 6-187
Audio display ........................... 6-188
Climate control display ............ 6-188
Clock ........................................ 6-187
Information display functions ... 6-186
Trip computer ........................... 6-188
Instrument Cluster ............................. 5-39
Interior Care ...................................... 8-60
Interior Lights ................................. 6-184
J
Jump-Starting .................................... 7-18
K
Keyless Entry System ....................... 3-22
Keys .................................................. 3-21
L
Label Information ............................. 10-2
Lane-Change Signals ........................ 5-66
Liftgate .............................................. 3-33
Light Bulbs
Replacement ............................... 8-38
Specifications ............................. 10-6
Lighting Control ............................... 5-60
Lubricant Quality .............................. 10-4
Luggage Compartment Light .......... 6-185
M
Maintenance
Introduction .................................. 8-2
Owner maintenance
precautions ................................. 8-17
Owner maintenance schedule ..... 8-16
Scheduled ..................................... 8-3
Map Lights ...................................... 6-185
Mirror Defroster ................................ 5-74
Mirrors
Outside mirrors .......................... 3-65
Rearview mirror ......................... 3-66
Money-Saving Suggestions ................ 4-6
Moonroof .......................................... 3-51
O
Odometer and Trip Meter .................. 5-40
Outside Mirrors ................................. 3-65
Overhead Console ........................... 6-193
Overhead Lights .............................. 6-184
Overheating ....................................... 7-16
Index
11-5
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Form No.8CA8-EA-11G
Black plate (603,1)
S
SRS Air Bags
Driver and front passenger occupant
classification system .................. 2-69
How the SRS air bags work ....... 2-62
Limitations to SRS air bag ......... 2-67
Monitoring and maintenance ..... 2-74
SRS air bag deployment
criteria ........................................ 2-66
Supplemental restraint system
(SRS) precautions ...................... 2-55
Supplemental restraint system
components ................................ 2-61
Starting the Engine .............................. 5-4
Steering Wheel .................................. 3-65
Horn ........................................... 5-74
Storage Compartments .................... 6-193
Armrest box ............................. 6-194
Cargo securing loops ................ 6-194
Cargo sub-compartment ........... 6-195
Center console .......................... 6-194
Coin box ................................... 6-194
Glove compartment .................. 6-194
Overhead console ..................... 6-193
Rear coat hooks ........................ 6-196
Shopping bag hook .................. 6-195
Sunshade ........................................... 3-53
Sunvisors ........................................ 6-183
T
Tachometer ........................................ 5-41
Temporary Spare Tire ....................... 8-35
Theft-Deterrent System ..................... 3-62
Third-Row Seat ................................. 2-13
Tiedown
Hook .......................................... 7-22
Tire Information ................................ 9-25
T
Tire Pressure Monitoring System ...... 5-28
System error activation .............. 5-32
Tire pressure monitoring system
warning light .............................. 5-30
Tires and wheels ......................... 5-32
Tires
Flat tire ......................................... 7-3
Inflation pressure ........................ 8-32
Replacement ............................... 8-34
Rotation ...................................... 8-33
Snow tires .................................. 4-10
Spare tire and tool storage ............ 7-3
Specifications ............................. 10-6
Tire chains .................................. 4-11
Uniform tire quality grading system
(UTQGS) ................................... 9-23
Tool ..................................................... 7-3
Towing
Description ................................. 7-21
Emergency towing ..................... 7-21
Recreational towing ................... 7-24
Trailer Towing
(U.S.A. and Canada) .................. 4-14
Traction Control System (TCS) ........ 5-23
TCS OFF indicator light ............ 5-24
TCS OFF switch ........................ 5-25
TCS/DSC/RSC indicator light .... 5-24
Trailer Towing .................................. 4-14
Trip Meter ......................................... 5-40
Turn and Lane-Change Signals ......... 5-66
V
Vanity Mirrors ................................. 6-183
Vehicle Information Labels ............... 10-2
Index
11-7
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Form No.8CA8-EA-11G