2012 MAZDA MODEL CX-7 ECO mode

Black plate (465,1)
Customer Assistance (Canada)
qSatisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:
qSTEP 1: Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.
qSTEP 2: Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-9).
qSTEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800)
263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the“Vehicle Identification Labels”page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer's name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Information and Reporting Safety Defects
Customer Assistance
9-7
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Black plate (468,1)
Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
9-10
Customer Information and Reporting Safety Defects
Customer Assistance
CX-7_8CG3-EA-11J_Edition1 Page468
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Form No.8CG3-EA-11J

Black plate (516,1)
A
Accessory Socket ............................ 6-128
Add-On Non-Genuine Parts and
Accessories ....................................... 9-20
Advanced Key ..................................... 3-2
Advanced key maintenance ......... 3-5
Advanced key suspend
function ...................................... 3-17
Service ......................................... 3-7
Warning and Beep Sounds ......... 3-18
Air Bag Systems ............................... 2-45
All-Wheel Drive
(AWD) Operation ............................. 5-19
AWD Warning light ................... 5-20
Antenna ............................................. 6-14
Anti-Lock Brake System (ABS) ......... 5-9
Warning light ............................... 5-9
Appearance Care ............................... 8-56
Audio System ................................... 6-14
Audio control switch .................. 6-54
Audio set .................................... 6-25
AUX mode ................................. 6-57
Operating tips for audio
system ........................................ 6-15
Safety certification ..................... 6-60
Automatic Transaxle
Driving tips ................................ 5-18
Fluid ........................................... 8-26
Manual shift mode ..................... 5-14
Shift-lock system ....................... 5-14
Transaxle ranges ........................ 5-13
B
Battery
Emergency starting .................... 7-14
Maintenance ............................... 8-34
Specifications ............................. 10-4
B
Beep Sounds
Ignition key reminder ................. 5-60
Parking brake reminder .............. 5-60
Seat belt warning ........................ 5-60
Tire inflation pressure warning ... 5-60
Before Starting the Engine .................. 4-6
After getting in ............................. 4-6
Before getting in .......................... 4-6
Blind Spot Monitoring
(BSM) System .................................. 5-35
BSM OFF Indicator Light .......... 5-37
BSM OFF Switch ....................... 5-38
Care of Radar Sensors ................ 5-38
Warning Light/Beep ................... 5-37
Bluetooth® Audio ............................ 6-61
Bluetooth® Hands-Free .................... 6-72
Bluetooth® Hands-Free
(Voice Recognition)
Bluetooth® Hands-Free cannot be
used .......................................... 6-101
Bluetooth® Hands-Free
operation .................................... 6-77
Convenient use of the hands-free
system ........................................ 6-83
Hands-free setting ...................... 6-92
Mazda Bluetooth® Hands-Free
customer service ....................... 6-102
Safety certification ................... 6-102
Body Lubrication .............................. 8-30
Bottle Holder ................................... 6-126
Brake
Fluid ........................................... 8-25
11-2
Index
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Form No.8CG3-EA-11J