2012 MAZDA MODEL 3 HATCHBACK service

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Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence for most effective results.
qMediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda's Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the
Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about
how your concern may be reviewed and resolved by an independent third party through
binding arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda's participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.
qCanadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to
use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
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Customer Information
Customer Assistance
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Form No.8BY7-EC-11F

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Customer Assistance (Puerto Rico)
Your complete and permanent satisfaction is our business. That is why all Authorized
Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top
condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qSTEP 1
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.
qSTEP 2
If, after following STEP 1, you feel the need for further assistance, please contact your
area's Mazda representative (Indicated on the next page).
Please help us by providing the following information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on
the upper driver's side corner of the dash)
4. Purchase date and current mileage
5. Your dealer's name and location
6. Your question(s)
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Customer Information
Customer Assistance
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Form No.8BY7-EC-11F

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Customer Assistance (Mexico)
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:
qContact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue.
lIf your concern has not been resolved by the CUSTOMER RELATIONS, SALES,
SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of
the dealership or the OWNER.
lIf it becomes necessary to have the components or wiring system for the supplementary
restraint system modified to accommodate a person with certain medical condition in
accordance with a certified physician you must contact your dealership in order to avoid
the potential loss of the warranty of your vehicle which may occur if some third party is
hired by the costumer to make any modifications to this system.
Log on: at www.MazdaMexico.com.mx
Answers to many questions, including how to locate or contact a local Mazda dealership in
Mexico, can be found here.
E-mail: click on “Contactanos ”at the top of the page at www.MazdaMexico.com.mx
By phone at: 1 (866) 315 0220
By letter at:
Attn: Customer Assistance
Mazda Motor de Mexico
Mario Pani #150, PB Col. Lomas de Santa Fe
Mexico, D.F. C.P. 05300
Del. Cuajimalpa de Morelos
Tel: Customer Assistance
01 (800) 016 2932.
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
Customer Information
Customer Assistance
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Form No.8BY7-EC-11F

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Uniform Tire Quality Grading System (UTQGS)
This information relates to the tire grading system developed by the U.S. National
Highway Traffic Safety Administration for grading tires by tread wear, traction, and
temperature performance.
qTread Wear
The tread wear grade is a comparative rating based on the wear rate of the tire when tested
under controlled conditions on a specified government test course.
For example, a tire graded 150 would wear one-and-a-half times as well on the government
course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however,
and may depart significantly from the norm because of variations in driving habits, service
practices and differences in road characteristics and climate.
qTraction-AA, A, B, C
The traction grades, from highest to lowest, are AA, A, B, and C. These grades represent
the tire's ability to stop on wet pavement as measured under controlled conditions on
specified government test surfaces of asphalt and concrete. A tire marked C may have poor
traction performance.
WARNING
The traction grade assigned to this tire is based on braking (straight ahead) traction
tests and does not include acceleration cornering (turning), hydroplaning, or peak
traction characteristics.
qTemperature-A, B, C
The temperature grades A (the highest), B, and C, represent the tire's resistance to the
generation of heat and its ability to dissipate heat when tested under controlled conditions
on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire
life, and excessive temperatures can lead to sudden tire failure.
Grade C corresponds to a level of performance which all passenger vehicle tires must meet
under the Federal Motor Vehicle Safety Standard No. 109. Grades B and A represent
higher levels of performance on the laboratory test wheel than the minimum required by
law.
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Customer Information
Uniform Tire Quality Grading System (UTQGS)
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Tire Maintenance
Improper or inadequate vehicle maintenance can cause tires to wear abnormally. Here are
some important maintenance points:
qTire Inflation Pressure
Inspect all tire pressure monthly (including the spare) when the tires are cold. Maintain
recommended pressures for the best ride, top handling, and minimum tire wear. Use the
pressures specified on the vehicle tire information placard or tire label for optimum service.
qTire Rotation
To equalize tread wear, rotate the tires every 12,000 km (7,500 miles) or sooner if irregular
wear develops. During rotation, inspect them for correct balance.
Do not include (TEMPORARY USE ONLY)
spare tire in rotation.Forward
Inspect the tires for uneven wear and damage. Abnormal wear is usually caused by one or a
combination of the following:
lIncorrect tire pressurelImproper wheel alignmentlOut-of-balance wheellSevere braking
After rotation, inflate all tire pressures to specification (page 10-11) and inspect the lug
nuts for tightness.
Customer Information
Tire Information (U.S.A.)
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Service Publications
Factory-authorized Mazda service publications are available for owners who wish to do
some of their own maintenance and repair.
When requesting any of our publications through an Authorized Mazda Dealer, refer to the
chart below.
If they do not have what you need in stock, they can order it for you.
PUBLICATION ORDER NUMBERPUBLICATION DESCRIPTION
9999-95-017B-12 2012 WORKSHOP MANUAL (English)
9999-MX-017B-12 2012 WORKSHOP MANUAL (Spanish)
9999-95-019G-12 2012 WIRING DIAGRAM (English)
9999-MX-019G-12 2012 WIRING DIAGRAM (Spanish)
9999-95-038C-12 (U.S.A. only) 2012 OWNER'S MANUAL
9999-EC-038C-12 (Canada only) 2012 OWNER'S MANUAL
9999-PR-038C-12 (Puerto Rico, Mexico only) 2012 OWNER'S MANUAL
9999-95-064F-12 2012 SERVICE HIGHLIGHTS
9999-95-038C-12NAV (U.S.A. only) 2012 NAVIGATION SYSTEM OWNER'S MANUAL
9999-EC-038C-12NAV (Canada only) 2012 NAVIGATION SYSTEM OWNER'S MANUAL
9999-PR-038C-12NAV (Puerto Rico, Mexico only) 2012 NAVIGATION SYSTEM OWNER'S MANUAL
q WORKSHOP MANUAL:
Covers recommended maintenance and repair procedures of the drive train, body and
chassis.
qWIRING DIAGRAM:
Provides electrical schematics as well as component location for the entire electrical
system.
qOWNER'S MANUAL:
This booklet contains information regarding the proper care and operation of your vehicle.
This is not a technician's manual.
qSERVICE HIGHLIGHTS:
Provides description and operation of the many systems of your Mazda.
Customer Information
Service Publications
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qNAVIGATION SYSTEM OWNER'S MANUAL:
This booklet contains information regarding the proper operation and use of the navigation
system. This is not a technician's manual.
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Service Publications
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qLubricant Quality
Lubricant Classification
Engine oil Refer to Recommended Oil on page 8-19.
Manual transaxle oil API Service
GL-4
SAE 75W-80
Automatic transaxle fluid 5-speed transaxle
Mazda Genuine ATF M-V
6-speed transaxle Mazda Genuine ATF FZ
Power steering fluid Mazda Genuine ATF M-III, M-V, or equivalent (e.g. Dexron® II)
Brake/Clutch fluid SAE J1703 or FMVSS116 DOT-3
qCapacities
(Approximate Quantities)
Item Capacity
Engine oil MZR 2.0
With oil filter
replacement
4.3 L (4.5 US qt, 3.8 Imp qt)
Without oil filter
replacement 3.9 L (4.1 US qt, 3.4 Imp qt)
SKYACTIV-G
2.0 With oil filter
replacement
4.2 L (4.4 US qt, 3.7 Imp qt)
Without oil filter
replacement 4.0 L (4.2 US qt, 3.5 Imp qt)
MZR 2.3 DISI
Turbo With oil filter
replacement
5.7 L (6.0 US qt, 5.0 Imp qt)
Without oil filter
replacement 5.3 L (5.6 US qt, 4.7 Imp qt)
MZR 2.5 With oil filter
replacement
5.0 L (5.3 US qt, 4.4 Imp qt)
Without oil filter
replacement 4.6 L (4.9 US qt, 4.0 Imp qt)
Coolant SKYACTIV-G
2.0Manual transaxle
7.4 L (7.8 US qt, 6.5 Imp qt)
Automatic transaxle 8.2 L (8.7 US qt, 7.2 Imp qt)
Except SKYACTIV-G 2.0 7.5 L (7.9 US qt, 6.6 Imp qt)
Manual
transaxle oil MZR 2.0
2.77 L (2.93 US qt, 2.44 Imp qt)
SKYACTIV-G 2.0 1.65 L (1.74 US qt, 1.45 Imp qt)
MZR 2.3 DISI Turbo 2.5 L (2.6 US qt, 2.2 Imp qt)
MZR 2.5 2.85 L (3.01 US qt, 2.51 Imp qt)
Automatic
transaxle fluid 5-speed transaxle
8.14 L (8.60 US qt, 7.16 Imp qt)
6-speed transaxle 7.8 L (8.2 US qt, 6.9 Imp qt)
Fuel tank MZR 2.0, SKYACTIV-G 2.0
55.0 L (14.5 US gal, 12.1 Imp gal)
MZR 2.3 DISI Turbo, MZR 2.5 60.0 L (15.9 US gal, 13.2 Imp gal)
Check oil and fluid levels with dipsticks or reservoir gauges.
Specifications
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