Page 327 of 347

Multi-point inspection
In order to keep your vehicle running right, it is important to have the
systems on your vehicle checked regularly. This can help identify
potential issues and prevent major problems. Ford Motor Company
recommends the following multi-point inspection be performed at every
scheduled maintenance interval to help ensure your vehicle keeps
running great.
Multi-point inspection – Recommended each visit
Accessory drive belt(s) Half-shaft dust boots (if equipped)
Battery performance Horn operation
Clutch operation (if equipped) Radiator, cooler, heater and A/C hoses
Engine air filter Suspension component for leaks or
damage
Exhaust system Steering and linkage
Exterior lamps and hazard
warning system operationTires for wear and proper pressure,
including spare
Fluid levels*; fill if necessary Windshield for cracks, chips or pits
For oil and fluid leaks Washer spray and wiper operation
*Brake, coolant recovery reservoir, manual and automatic transmission
(with an underhood dipstick), power steering (if equipped) and
window washer
Be sure to ask your dealership service advisor or technician about the
multi-point vehicle inspection. It’s a comprehensive way to perform a
thorough inspection of your vehicle. It’s your checklist that gives you
immediate feedback on the overall condition of your vehicle. You’ll know
what’s been checked, what’s okay, as well as those things that may
require future or immediate attention. The multi-point vehicle inspection
is one more way to keep your vehicle running great!
Scheduled Maintenance
327
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 329 of 347

NORMAL SCHEDULED MAINTENANCE AND LOG
Intelligent Oil Life Monitor™
Your vehicle is equipped with an Intelligent Oil Life Monitor™ that
determines when the engine oil should be changed based on how your
vehicles is used. By using several important factors in its calculations,
the monitor helps reduce the cost of owning your vehicle and reduce
environmental waste at the same time. This means you won’t have to
remember to change the oil on a mileage-based schedule; the vehicle lets
you know when an oil change is due by displaying ENGINE OIL
CHANGE DUE or OIL CHANGE REQUIRED in the message center. The
following table is intended to provide examples of vehicle use and its
impact on engine oil change intervals; it is provided as a guideline only.
Actual engine oil change intervals will depend on several factors and will
generally decrease with severity of use.
When to expect the OIL CHANGE REQUIRED message
Miles (km) Vehicle use and examples
7500-10000
(12000-16000)Normal
– Normal commuting with highway driving
– No, or moderate, load/towing
– Flat to moderately hilly roads
– No extended idling
5000-7499
(8000-11999)Severe
– Moderate to heavy load/towing
– Mountainous or off-road conditions
– Extended idling
– Extended hot or cold operation
3000-4999
(4000-7999)Extreme
– Maximum load/towing
– Extreme hot or cold operation
Scheduled Maintenance
329
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 330 of 347

Normal Scheduled Maintenance
At every oil change
interval as indicated
by the message
centerChange engine oil and filter
Rotate tires, inspect tire wear and measure tread
depth
Perform multi-point inspection (recommended)
Inspect automatic transmission fluid level (if
equipped with dipstick); consult dealer for
requirements
Inspect brake pads, shoes, rotors, drums, brake
linings, hoses and parking brake
Inspect cabin air filter (if equipped)
Inspect engine cooling system strength and hoses
Inspect exhaust system and heat shields
Inspect rear axle and U-joints; lubricate if
equipped with grease fittings (AWD vehicles)
Inspect half-shaft boots (if equipped)
Inspect steering linkage, ball joints, suspension,
tie-rod ends, driveshaft and U-joints; lubricate if
equipped with grease fittings
Inspect wheels and related components for
abnormal noise, wear, looseness or drag
Reset your Intelligent Oil Life Monitor™ after each engine oil and filter
change; refer to theInstrument Clusterchapter
Do not exceed one year or 10,000 miles (16,000 km) between
service intervals
Scheduled Maintenance
330
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 331 of 347
Additional maintenance items
1
Miles (x 1,000) 20 30 40 60 80 90 100 120 140 150
Kilometers (x 1,000) 32 48 64 96 128 144 160 192 225 240
Replace cabin air filter (if equipped)• ••• •••
Replace climate-controlled seat filter (if equipped)•••••
Replace engine air filter•••••
Change engine coolant
2
•
Replace spark plugs•
Inspect accessory drive belt(s)••
Change automatic transmission fluid and filter•
Change manual transmission fluid•
Replace accessory drive belt(s) if not replaced within the last
100,000 miles (160,000 km)•
1Additional maintenance items can be performed within 3,000 miles (4,800 km) of the last oil change. Do not exceed
the designated distance for the interval.2Initial replacement at 6 years or 100,000 miles (160,000 km), then every 3 years or 50,000 miles (80,000 km)
Scheduled Maintenance
331
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 335 of 347

SPECIAL OPERATING CONDITIONS
If you operate your vehicleprimarilyin any of the following conditions,
you need to perform additional maintenance as indicated. If you
occasionallyoperate your vehicle under any of these conditions, it is
not necessary to perform the additional maintenance. For specific
recommendations, see your dealership service advisor or technician.
Towing a trailer or using a camper or car-top carrier
As required Change engine oil and filter as indicated by
message center and perform services listed in the
Normal Scheduled Maintenance chart
Inspect frequently,
service as requiredInspect and lubricate U-joints
See axle maintenance items underExceptions
Every 30,000 miles
(48,000 km)Change automatic transmission fluid (except
Focus)
Every 60,000 miles
(96,000 km)Change manual transmission fluid
Perform the services in the preceding table when specified or within
3,000 miles (4,800 km) of the OIL CHANGE REQUIRED message
appearing in the message center.
Example #1:The OIL CHANGE REQUIRED message comes on at
28,751 miles (46,270 km); perform the 30,000 mile (48,000 km)
automatic transmission fluid replacement.
Example #2:The OIL CHANGE REQUIRED message hasnotcome on
but the odometer reads 30,000 miles (48,000 km); perform the engine air
filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at
25,000 miles [40,000 km].)
Scheduled Maintenance
335
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 336 of 347

Extensive idling and/or low-speed driving for long distances as
in heavy commercial use (i.e. delivery, taxi, patrol car or livery)
As required Change engine oil and filter as indicated by
message center and perform services listed in the
Normal Scheduled Maintenance chart
Inspect frequently,
service as requiredReplace cabin air filter (if equipped)
Replace engine air filter
Every 30,000 miles
(48,000 km)Change automatic transmission fluid (except
Focus)
Every 60,000 miles
(96,000 km)Replace spark plugs
Perform the services in the preceding table when specified or within
3,000 miles (4,800 km) of the OIL CHANGE REQUIRED message
appearing in the message center.
Example #1:The OIL CHANGE REQUIRED message comes on at
28,751 miles (46,270 km); perform the 30,000 mile (48,000 km)
automatic transmission fluid replacement.
Example #2:The OIL CHANGE REQUIRED message hasnotcome on
but the odometer reads 30,000 miles (48,000 km); perform the engine air
filter replacement. (i.e., Intelligent Oil Life Monitor™ was reset at
25,000 miles [40,000 km].)
Scheduled Maintenance
336
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 337 of 347
Operating in dusty conditions such as unpaved or dusty roads
Inspect frequently,
service as requiredReplace cabin air filter (if equipped)
Replace engine air filter
Every 5,000 miles
(8,000 km)Inspect the wheels and related components for
abnormal noise, wear, looseness or drag
Rotate tires, inspect tires for wear and measure
tread depth
Every 5,000 miles
(8,000 km) or
6 monthsChange engine oil and filter
Every 30,000 miles
(48,000 km)Change automatic transmission fluid (except
Focus)
Every 50,000 miles
(80,000 km)Change manual transmission fluid
Reset your Intelligent Oil Life Monitor™ after each engine oil and filter
change; refer to theInstrument Clusterchapter
Exclusive use of E85 (Flex Fuel Vehicles only)
Every oil change If ran exclusively on E85, fill the fuel tank full
with regular unleaded fuel
Scheduled Maintenance
337
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)
Page 343 of 347

Child safety seats ......................163
attaching with tether straps ..169
in front seat ............................164
in rear seat ..............................164
LATCH .....................................167
recommendations ...................160
Child safety seats - booster
seats ...........................................172
Cleaning your vehicle
engine compartment ..............270
instrument panel ....................272
interior .....................................273
plastic parts ............................271
washing ....................................269
waxing .....................................270
wheels ......................................270
wiper blades ............................272
Climate control (see Air
conditioning or Heating) ......43, 46
Clock ............................................28
Clock adjust
AM/FM .......................................28
AM/FM/CD/MP3 ........................28
Clutch
recommended shift speeds ....220
Compass, electronic ....................70
calibration .................................71
set zone adjustment .................70
Console
overhead ....................................69
Controls
power seat ...............................117
steering column ........................79
Coolant
checking and adding ..............285
refill capacities ................288, 311
specifications ..........................311
Cross Traffic Alert ....................225Cruise control
(see Speed control) ....................77
Cupholder(s) .............................128
Customer Assistance ................238
Ford Extended Service
Plan ..................................319, 322
Getting assistance outside
the U.S. and Canada ..............265
Getting roadside assistance ...238
Getting the service you
need .........................................260
Ordering additional owner’s
literature .................................267
Utilizing the
Mediation/Arbitration
Program ...................................265
D
Daytime running lamps
(see Lamps) ................................55
Defrost
rear window and rearview
mirrors .......................................46
windshield .................................46
Dipstick
automatic transmission
fluid ..........................................304
engine oil .................................280
Driving under special
conditions ..................220, 232, 235
sand .........................................233
snow and ice ...........................235
through water .................234, 237
E
Electronic message center .........18
Emergencies, roadside
jump-starting ..........................255
Index
343
2012 MKZ(378)
Owners Guide, 1st Printing
USA(fus)