ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
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Owners Guide, 1st Printing
USA(fus)
Engine block heater .................224
Engine oil ..................................291
checking and adding ..............291
dipstick ....................................291
filter, specifications ........292, 315
recommendations ...................292
refill capacities ........................316
specifications ..........................316
Event data recording ..................13
Exhaust fumes ..........................224
F
Fleet MyKey programming ......111
Floor mats .........................108–109
Fluid capacities .........................316
Fog lamps ....................................77
Fuel ............................................301
calculating fuel
economy ............................37, 307
cap ...........................................303
capacity ...................................316
choosing the right fuel ...........304
detergent in fuel .....................305
filler funnel .............................305
filling your vehicle
with fuel ..................301, 303, 307
filter, specifications ........300, 315
fuel pump shut-off ..................251
improving fuel economy ........307
octane rating ...................304, 318
quality ......................................305
running out of fuel .........265, 305
safety information relating to
automotive fuels .....................301
Fuses ..................................251–252
G
Garage door opener ..................102Gas cap (see Fuel cap) ............303
Gas mileage
(see Fuel economy) .................307
Gauges .........................................25
H
Hazard flashers .........................250
Headlamps ...................................75
aiming ..................................78–79
autolamp system .......................76
bulb specifications ....................82
daytime running lights .............78
flash to pass ..............................77
high beam .................................77
replacing bulbs .........................83
turning on and off ....................75
Heating
heating and air conditioning
system .................................66, 69
Hood ..........................................288
I
Ignition ...............................221, 318
Illuminated visor mirror .............89
Infant seats
(see Safety seats) .....................181
Inspection/maintenance (I/M)
testing ........................................311
Instrument panel
cleaning ...................................283
cluster ........................................18
lighting up panel and
interior .......................................78
Index
346
2012 MKZ Hybrid(hkz)
Owners Guide, 1st Printing
USA(fus)
