Customer Assistance 271
Reporting safety defects (U.S. only) 279
Reporting safety defects (Canada only) 279
Cleaning 280
Maintenance and Specifications 287
Engine compartment 289
Engine oil 291
Battery 293
Engine Coolant and Motor/Electronics Coolant 296
Fuel information 301
Air filter(s) 313
Part numbers 315
Maintenance product specifications and capacities 316
Engine data 318
Accessories 321
Ford Extended Service Plan 323
Scheduled Maintenance 327
Normal scheduled maintenance and log 333
Index 344
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Table of Contents
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Question Answer
Why does it take a long time
before the engine shuts down?There are several reasons the
engine stays on for an extended
amount of time when it is first
started. One common reason is to
ensure that the emissions
components are warm enough to
minimize tailpipe emissions. As the
climate gets cooler, this
“engine-ON” time is extended.
Why does my engine never shut
down above 47 mph (75 km/h)?The engine is required to turn on
above this speed to protect the
transmission hardware.
Why does my engine stay ON
when it’s extremely cold outside?In order to ensure that the climate
control system can begin heating
the cabin and/or defrosting the
windshield as soon as a driver
requests it, the engine coolant
temperature has to be kept
sufficiently hot. Keeping the
engine on is required to maintain
the correct minimum temperature.
Why does my engine rev up so
high sometimes when I accelerate?Your vehicle’s engine and
transmission are designed to
deliver the power you need at the
most efficient engine speed. This
may be higher than expected
during heavy accelerations, and
may fluctuate during steady state
driving. These are characteristics
of the Atkinson engine cycle and
the eCVT transmission technology
that help maximize your hybrid’s
fuel economy.
Introduction
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Vehicle Symbol Glossary
Power Windows
Front/Rear
Power Window Lockout
Child Safety Door
Lock/UnlockInterior Luggage
Compartment Release
Panic AlarmEngine Oil
Engine CoolantEngine Coolant
Temperature
Do Not Open When HotBattery
Avoid Smoking, Flames,
or SparksBattery Acid
Explosive GasFan Warning
Power Steering FluidMaintain Correct Fluid
LevelMAX
MIN
Service Engine SoonEngine Air Filter
Passenger Compartment
Air FilterJack
Check Fuel CapLow Tire Pressure
Warning
Introduction
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malfunction with the charging system. Contact your authorized dealer as
soon as possible. This indicates a problem with the electrical system or a
related component.
Engine oil pressure (RTT):
Illuminates when the oil pressure
falls below the normal range. The
message center displays LOW OIL
PRESSURE when the engine oil level is low. Check the oil level and add
oil if needed. If the warning light or message stays on, even though the
oil level is correct, do not start the engine and contact your authorized
dealer as soon as possible. This indicates a problem with the engine or a
related component. Refer toEngine oilin theMaintenance and
Specificationschapter.
High engine or high motor
electronic coolant temperature
(RTT):Illuminates when the engine
coolant or motor electronics coolant temperature is high. The message
center displays HIGH ENGINE TEMPERATURE / HIGH MOTOR
TEMPERATURE when the engine coolant or motor electronics are
overheating. Stop the vehicle as soon as safely possible, turn off the
engine, and let it cool. Check the coolant and coolant level. If the light
and message stays on or continues to turn on after the vehicle warms
up, contact your authorized dealer as soon as possible. Continuing to
drive with an overheated engine can cause serious engine damage. This
indicates a problem with the engine or a related component. Refer to
Engine coolant and motor/electronics coolantin theMaintenance
and Specificationschapter.
WARNING:Never remove the coolant reservoir cap while the
engine is running or hot.
AdvanceTrac:Illuminates when
AdvanceTracis active. If the light
remains on, contact your authorized
dealer as soon as possible. Refer to
theDrivingchapter for more
information.
Instrument Cluster
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Engine coolant temperature
gauge:Indicates engine coolant
temperature. At normal operating
temperature, the level indicator will
be blue and will be in the normal
range (between “H” and “C”). If the
engine coolant temperature exceeds
the normal range, the level indicator
will change to red to indicate that
the engine is overheating. Stop the
vehicle as soon as safely possible,
switch off the engine and let the engine cool.
Empower instrument cluster level only:The
indicator next to the
gauge will illuminate in green or white to indicate the following:
•
Indicator white: This indicates that the hybrid system is not
warm enough to allow operation in electric vehicle mode only. The
gasoline engine will run continuously when the indicator is white.
Note:During silent key start mode, the
indicator will be white,
but the gasoline engine will not run. This is a result of the vehicle
computer allowing the engine to be cooler during the silent key start
period. This is normal operation and does not indicate a problem with
your vehicle. After the first engine start, the
indicator will turn
green when the gasoline engine is warm enough to turn off.
•
Indicator green: This indicates that the hybrid system is warm
enough to allow operation in electric vehicle mode.
If the vehicle operates in electric mode long enough, it is possible that
the gasoline engine may need to run to keep the system warm. In this
case, the
indicator will revert back to white.
High-voltage battery information
gauge:The fill level indicates the
amount of energy stored in the
high-voltage battery as a percent of
total energy capacity. The level will
increase and decrease as the battery
charges and discharges during
normal operation, but the hybrid
system will attempt to control the
level to approximately the middle of
the gauge under most driving
conditions.
Instrument Cluster
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CHECK BRAKE SYSTEM— Displayed when the brake system needs
servicing. If the warning stays on or continues to come on, contact your
authorized dealer as soon as possible.
STOP SAFELY NOW— Displayed when the stop safety hazard warning
lamp is illuminated. This indicates a hybrid component fault/failure that
will cause the vehicle to shut down, fail to start or enter into limited
operating mode.
Note:If the vehicle is still running, it may soon shut down without
further warning and should be stopped safely. Contact your authorized
dealer as soon as possible.
HIGH ENGINE TEMPERATURE— Displayed when the engine
coolant is overheating. Engine coolant temperature warning lamp will
illuminate indicating coolant temperature is high. Stop the vehicle as
soon as safely possible, turn off the engine and let it cool. Check the
coolant level. Refer toEngine coolantin theMaintenance and
Specificationschapter. If the warning stays on or continues to come on,
contact your authorized dealer as soon as possible.
WARNING:When the engine and radiator are hot, scalding
coolant and steam may shoot out under pressure and cause
serious injury. Do not remove the cooling system cap when the engine
and radiator are hot.
HIGH MOTOR TEMPERATURE— Displayed when the motor
electronics are overheating. Stop the vehicle as soon as safely possible,
turn off the engine and let it cool. Refer toEngine coolant and
motor/electronics coolantin theMaintenance and Specifications
chapter. If the warning stays on or continues to come on, contact your
authorized dealer as soon as possible.
CHECK CHARGING SYSTEM— Displayed when the electrical system
is not maintaining proper voltage. If you are operating electrical
accessories when the engine is idling at a low speed, turn off as many of
the electrical loads as soon as possible. If the warning stays on or comes
on when the engine is operating at normal speeds, contact your
authorized dealer as soon as possible.
POWER STEERING ASSIST FAULT— The power steering system
has disabled power steering assist due to a system error, service is
required.
SERVICE POWER STEERING— The power steering system has
detected a condition that requires service.
Instrument Cluster
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3. Once the “Ready Indicator Light” is on, release the parking brake,
apply the brake, shift into gear and drive.
Note:After the engine has started the first time, it may stop running to
conserve fuel after it is warmed-up and the battery is sufficiently
charged.
Note:If the vehicle does not start, put the gearshift lever into P (Park),
turn the ignition off, wait 10 seconds, then attempt to start the vehicle
again. If the vehicle still does not start, it may require refueling, jump
starting, or service. For information on jump starting the vehicle, refer to
Jump startingin theRoadside Emergencieschapter.
Guarding against exhaust fumes
Carbon monoxide is present in exhaust fumes. Take precautions to avoid
its dangerous effects.
WARNING:If you smell exhaust fumes inside your vehicle, have
your dealer inspect your vehicle immediately. Do not drive if you
smell exhaust fumes.
Important ventilating information
If the engine is idling while the vehicle is stopped for a long period of
time, open the windows at least 1 inch (2.5 cm) or adjust the heating or
air conditioning to bring in fresh air.
ENGINE BLOCK HEATER (IF EQUIPPED)
WARNING:Failure to follow engine block heater instructions
could result in property damage or physical injury.
WARNING:To reduce the risk of electrical shock, do not use
your heater with ungrounded electrical systems or two-pronged
(cheater) adapters.
An engine block heater warms the engine coolant which aids in starting
and allows the heater/defroster system to respond quickly. If your vehicle
is equipped with this system, your equipment includes a heater element
which is installed in your engine block and a wire harness which allows
the user to connect the system to a grounded 120 volt A/C electrical
source. The block heater system is most effective when outdoor
temperatures reach below 0°F (-18°C).
Driving
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The high-current fuses are coded as follows.
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
1 50A* Electronic power assist steering B+
2 50A* Electronic power assist steering B+
3 40A* Powertrain control module (aux relay
5 power)
4 — Not used
5 — Not used
6 40A* Rear defrost (aux relay 4 power)
7 30A* Vacuum pump (aux relay 6 power)
8 50A* Brake system controller pump
9 20A* Wiper washer
10 30A* Brake system controller valves
11 — Not used
12 30A* Heated-cooled seats
13 15A** Motor electronics coolant/heater pump
(relay 42 & 44 power)
14 — Not used
15 — Not used
Roadside Emergencies
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