Customer Assistance 271
Reporting safety defects (U.S. only) 279
Reporting safety defects (Canada only) 279
Cleaning 280
Maintenance and Specifications 287
Engine compartment 289
Engine oil 291
Battery 293
Engine Coolant and Motor/Electronics Coolant 296
Fuel information 301
Air filter(s) 313
Part numbers 315
Maintenance product specifications and capacities 316
Engine data 318
Accessories 321
Ford Extended Service Plan 323
Scheduled Maintenance 327
Normal scheduled maintenance and log 333
Index 344
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Table of Contents
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Question Answer
What is the fan noise I hear from
the rear of my hybrid?The fan noise comes from a fan
located inside the high voltage
battery. This fan turns on when
the battery requires cooling air.
The fan speed, and associated
noise level, will change according
to the amount of cooling required
to maintain good performance.
Maintaining the battery
temperature at optimal conditions
also prolongs the useful life of the
battery and helps to achieve better
fuel economy.
How far can I go in Electric Drive
if I run out of gas?Running out of gas is not
recommended. However, you may
be able to go about one mile,
driving at 30 mph (48 km/h), if the
battery has a normal state of
charge.
What is the engine oil change
service interval?The engine oil should be changed
every 10,000 miles (16,000 km)
under normal operating conditions.
See theScheduled Maintenance
Guidechapter.
Can I put E10 or E85 in my
vehicle, and how will it affect my
fuel economy?Your hybrid vehicle can use E10
(10% ethanol, 90% gasoline) fuel,
but you may notice slightly
reduced fuel economy because
ethanol contains less energy per
gallon than gasoline. Your hybrid
vehicle is not designed to use E85
(85% ethanol).
Introduction
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Oil life
An oil change is required whenever indicated by the message center.
To reset the oil monitoring system to 100% (or another value) after each
oil change perform the following:
While Oil Life is highlighted, press RESET to select it and move right to
display the following:
•Set to 100%•Set to 50%
•Set to 90%•Set to 40%
•Set to 80%•Set to 30%
•Set to 70%•Set to 20%
•Set to 60%•Set to 10%
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
See theMaintenance and Specificationschapter regarding engine oil
and change intervals.
Rear park aid (if equipped)
This feature sounds a warning tone to warn the driver of obstacles near
the rear bumper, and functions only when R (Reverse) gear is selected.
While Rear Park Aid is highlighted, press RESET to select it and move
right to display the following:
•On
•Off
Press SETUP to scroll through the list and highlight one of the choices.
Press RESET to pick the highlighted item.
MyKey
The MyKey feature allows you to program a restricted driving mode to
promote good driving habits. Refer toMyKeyin theLocks and Security
chapter.
Press SETUP to reach MyKey.
While MyKeyis highlighted, press RESET to cycle the message center
through each of the systems being monitored:
Instrument Cluster
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REMOVE OBJECTS NEAR PASS SEAT— Displayed when objects
are by the passenger seat. After the objects are moved away from the
seat, if the warning stays on or continues to come on, contact your
authorized dealer as soon as possible.
ENGINE OIL CHANGE SOON— Displayed when the engine oil life
remaining is 5% or less.
OIL CHANGE REQUIRED— Displayed when the oil life left reaches
0%.
BLIND SPOT SYSTEM FAULT (if equipped)— Displayed when a
fault with the blind spot information system has occurred. Contact your
authorized dealer as soon as possible.
CROSS TRAFFIC SYSTEM FAULT (if equipped)— Displayed when
a fault with the cross traffic alert system has occurred. Contact your
authorized dealer as soon as possible.
BLIND SPOT NOT AVAILABLE (if equipped)— Displayed when
blind spot information system is not available. SeeBlind spot
information systemin theDrivingchapter.
CROSS TRAFFIC NOT AVAILABLE (if equipped)— Displayed
when cross traffic alert is not available. SeeBlind spot information
systemin theDrivingchapter.
SENSOR BLOCKED SEE MANUAL (if equipped)— Displayed when
the blind spot information system/cross traffic alert system sensors are
blocked. SeeBlind spot information systemin theDrivingchapter.
VEHICLE COMING FROM LEFT (if equipped)— Displayed when
the blind spot information system with cross traffic alert (CTA) system is
operating and senses a vehicle. SeeBlind spot information systemin
theDrivingchapter.
VEHICLE COMING FROM RIGHT (if equipped)— Displayed when
the blind spot information system with cross traffic alert (CTA) system is
operating and senses a vehicle. SeeBlind spot information systemin
theDrivingchapter.
TO STOP ALARM START VEHICLE— Displayed when the perimeter
alarm system is armed and the vehicle is entered using the key on the
driver’s side door. In order to prevent the perimeter alarm system from
triggering, the ignition must be turned to Start before the 12 second
chime expires. SeePerimeter alarm systemin theLocks and Security
chapter.
INTKEY COULD NOT PROGRAM— Displayed when an attempt is
made to program an invalid key or more than the maximum number of
Instrument Cluster
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Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that
is not covered by Ford warranty.
Change your engine oil and filter according to the appropriate schedule
listed in thescheduled maintenance information.
Ford production and Motorcraftreplacement oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraftoil filter or
another with equivalent performance for your engine application.
LOW VOLTAGE (UNDERHOOD) BATTERY
Your vehicle is equipped with a
Motorcraftmaintenance-free
battery which normally does not
require additional water during its
life of service.
If your battery has a cover/shield, make sure it is reinstalled
after the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
Note: Electrical or electronic accessories or components added to
the vehicle by the dealer or the owner (e.g. spot lights, electric
winch, etc.) may adversely affect vehicle performance and
durability.
Maintenance and Specifications
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Factory fill and coolant specifications
Your vehicle was factory-filled with a 50/50 engine coolant and water
concentration. If the concentration of coolant falls below 40% or above
60%, the engine parts could become damaged or not work properly.A
50/50 mixture of coolant and water provides the following:
•Improved freeze protection.
•Improved boiling protection.
•Protection against rust and other forms of corrosion.
•Enables calibrated gauges to work properly.
Common instructions for cooling systems
•The engine coolant should be at the FULL COLD level or within the
COLD FILL RANGE as listed on the engine coolant reservoir
(depending upon application).
•Refer to thescheduled maintenance informationfor service interval
schedules.
•Be sure to read and understandPrecautions when servicing your
vehiclein this chapter.
If the engine coolant has not been checked at the recommended interval,
the engine coolant reservoir may become low or empty. If the reservoir is
low or empty, add engine coolant to the reservoir. Refer toAdding
engine coolantin this chapter.
Note:Automotive fluids are not interchangeable; do not use engine
coolant/antifreeze or windshield washer fluid outside of its specified
function and vehicle location.
Adding engine coolant
When adding coolant, make sure it is a 50/50 mixture of engine coolant
and distilled water. Add the mixture to the coolant reservoir,when the
engine is cool,until the appropriate fill level is obtained. If coolant is
filled to the COLD FILL RANGE or FULL COLD level when the engine is
not cool, the system will remain underfilled.
WARNING:Do not add engine coolant when the engine is hot.
Steam and scalding liquids released from a hot cooling system
can burn you badly. Also, you can be burned if you spill coolant on hot
engine parts.
Maintenance and Specifications
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AIR FILTER
Your vehicle is equipped with a long life air filter. The air filter is
designed to last the life of the vehicle. See your authorized dealer or a
qualified technician for replacement. The technician can check the
diagnostics system for the possibility of an excessively dirty air filter.
VEHICLE STORAGE
If you plan on storing your vehicle for an extended period of time
(30 days or more), refer to the following maintenance recommendations
to ensure your vehicle stays in good operating condition.
All motor vehicles and their components were engineered and tested for
reliable, regular driving. Long term storage under various conditions may
lead to component degradation or failure unless specific precautions are
taken to preserve the components.
General
•Store all vehicles in a dry, ventilated place.
•Protect from sunlight, if possible.
•If vehicles are stored outside, they require regular maintenance to
protect against rust and damage.
Body
•Wash vehicle thoroughly to remove dirt, grease, oil, tar or mud from
exterior surfaces, rear-wheel housing and underside of front fenders.
See theCleaningchapter for more information.
•Periodically wash vehicles stored in exposed locations.
•Touch-up raw or primed metal to prevent rust.
•Cover chrome and stainless steel parts with a thick coat of auto wax
to prevent discoloration. Re-wax as necessary when the vehicle is
washed. See theCleaningchapter for more information.
•Lubricate all hood, door and trunk lid hinges, and latches with a light
grade oil. See theCleaningchapter for more information.
•Cover interior trim to prevent fading.
•Keep all rubber parts free from oil and solvents.
Engine
•The engine oil and filter should be changed prior to storage, as used
engine oil contain contaminates that may cause engine damage.
•Start the engine every 15 days. Run at fast idle until it reaches normal
operating temperature.
Maintenance and Specifications
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GENERAL MAINTENANCE INFORMATION
Why maintain your vehicle?
This guide describes the scheduled maintenance required for your
vehicle. Carefully following this schedule helps protect against major
repair expenses resulting from neglect or inadequate maintenance and
may also help to increase the value of your vehicle when you sell or
trade it.
It is your responsibility to see that all scheduled maintenance is
performed and that the materials used meet Ford engineering
specifications as identified in theMaintenance and Specifications
chapter. Failure to perform scheduled maintenance specific in this guide
will invalidate warranty coverage on parts affected by the lack of
maintenance. Be sure receipts for completed maintenance are kept with
the vehicle and confirmation of the work performed is always recorded in
this guide.
Your dealer has factory-trained technicians who can perform the required
maintenance using genuine Ford parts. They are committed to meeting
your service needs and to assuring your continuing satisfaction.
Protecting your investment
Maintenance is an investment that will pay dividends in the form of
improved reliability, durability and resale value. To ensure the proper
performance of your vehicle and its emission control systems, it is
imperative that scheduled maintenance be completed at the designated
intervals.
Your vehicle is equipped with a message center which displays a message
at the proper oil change service interval; the interval is one year or
10,000 miles (16,000 km) under normal driving conditions. When
ENGINE OIL CHANGE DUE NEXT SERVICE or OIL CHANGE
REQUIRED appears in the message center display, it’s time for an oil
change; the oil change must be done within two weeks or 500 miles
(800 km) of the ENGINE OIL CHANGE DUE NEXT SERVICE or OIL
CHANGE REQUIRED message appearing. The oil minder system must be
reset after each oil change; refer to theInstrument Clusterchapter.
If your message center is prematurely reset or becomes inoperative, you
should perform the oil change interval at six months or 5,000 miles
(8,000 km) from your last oil change.
Scheduled Maintenance
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