Troubleshooting
Condition Potential Causes
Can’t create a MyKey•Key in the ignition is already a MyKey.
•Key in the ignition is the last remaining
admin key (there always has to be at least
one admin key).
•SecuriLockPassive Anti-Theft System is
disabled or in unlimited mode
•Vehicle has been started using a remote
start system that is programmed as MyKey.
Refer toUsing MyKeywith remote start
systemssection.
Cannot program the
MyKeyoptional settings•Key in the ignition is a MyKey
•No MyKeysare programmed to the
vehicle. Refer toCreate a MyKeysection
•Vehicle has been started using a remote
start system that is programmed as a
MyKey. Refer toUsing MyKeywith
remote start systemssection.
Cannot clear MyKey•Key in the ignition is a MyKey
•No MyKeysare programmed to the
vehicle. Refer toCreate a MyKeysection
•Vehicle has been started using a remote
start system that is programmed as a
MyKey. Refer toMyKeywith remote start
systemssection.
Lost the only admin key•Purchase a new key from your authorized
dealer
Lost any key•For programming spare keys, refer to the
Programming spare keyssection in this
chapter.
I accidentally programmed
all keys as MyKeys•Vehicle has a remote start system that is
recognized as an admin key. Refer to the
Using MyKeywith remote start systems
section to reset all MyKeysas admin keys.
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Deactivating/activating autounlock feature
Your vehicle comes with the autounlock features activated; there are four
methods to enable/disable this feature:
•Through your authorized dealer,
•by using a power door unlock/lock sequence, or
•using a keypad procedure, or
•by using the instrument cluster message center. Refer toMessage
centerin theInstrument Clusterchapter.
Note:The autounlock feature can be activated/deactivated
independently of the autolock feature.
Power door unlock/lock procedure
Before starting, ensure the ignition is in the off position and all vehicle
doors are closed. You must complete Steps 1–5 within 30 seconds or the
procedure will have to be repeated. If the procedure needs to be
repeated, wait a minimum of 30 seconds before beginning again.
1. Place the key in the ignition and
turn the ignition to the on position.
2. Press the power door unlock
control on the door panel three
times.
3. Turn the ignition from the on
position to the off position.
4. Press the power door unlock control on the door panel three times.
5. Turn the ignition back to the on position. The horn will chirp one time
to confirm programming mode has been entered and is active.
6. To enable/disable the autounlock feature, press the lock control, then
press the unlock control. The horn will chirp once if autounlock was
deactivated or twice (one short and one long chirp) if autounlock was
activated.
7. Turn the ignition to the off position. The horn will chirp once to
confirm the procedure is complete.
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3. Press and hold the 1•2 for two seconds. This must be done within
five seconds of completing Step 2.
All personal codes are now erased and only the factory set 5–digit code
will work.
Anti-scan feature
If the wrong code has been entered seven times (35 consecutive button
presses), the keypad will go into an anti-scan mode. This mode disables
the keypad for one minute and the keypad lamp will flash.
The anti-scan feature will turn off after:
•one minute of keypad inactivity.
•pressing the
control on the remote entry transmitter portion of
your integrated keyhead transmitter.
•the ignition is turned on.
Unlocking and locking the doors using keyless entry
To unlock the driver’s door,enter the factory set 5-digit code or your
personal code. Each number must be pressed within five seconds of each
other. The interior lamps will illuminate.Note:If the two-stage unlocking
feature is disabled, all doors will unlock; for more information regarding
two-stage unlocking, refer to theUnlocking the doors/Two stage unlock
section earlier in this chapter.
To unlock all doors,enter the factory set code or your personal code,
then press the 3•4 control within five seconds.
To open the trunk,enter the factory set code or your personal code,
then press the 5•6 control within five seconds.
To lock all doors,press and hold the 7•8 and the 9•0 at the same
time (with the driver’s door closed). Youdo notneed to enter the
keypad code first.
SECURILOCKPASSIVE ANTI-THEFT SYSTEM
SecuriLockpassive anti-theft system is an engine immobilization
system. This system is designed to help prevent the engine from being
started unless acoded integrated keyhead transmitter (IKT)
programmed to your vehicleis used. The use of the wrong type of
coded key may lead to a “no-start” condition.
Your vehicle comes with two coded integrated keyhead transmitters;
additional coded IKTs may be purchased from your authorized dealer.
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•Press the driver or passenger
interior door lock control while
the door is open, then close the
door.
•Press the 7•8 and 9•0
controls on the keyless entry pad
at the same time to lock the
doors (driver’s door must be
closed).
There is a 20 second countdown when any of the above actions occur
before the vehicle becomes armed.
Each door, the hood or the trunk is armed individually, and if any are
open, they must be closed for the system to enter the 20 second
countdown.
The turn signal lamps will flash once when all doors, the hood and the
trunk are closed indicating the vehicle is locked and entering the
20 second countdown.
Disarming the system
You can disarm the system by any of the following actions:
•Unlock the doors by using the remote entry transmitter portion of
your Integrated Keyhead Transmitter.
•Unlocking the doors using the keyless entry keypad (if equipped).
•Turn ignition to the on position with a valid SecuriLockkey.
•Press the panic control on the remote entry transmitter portion of
your IKT. This will only shut off the horn and turn lamps when the
alarm is sounding. The alarm system will still be armed.
If using a key in the driver’s door to unlock the vehicle, a chime will
sound and the message center will display TO STOP ALARM START
VEHICLE when you open the door and you will have 12 seconds to
disarm the alarm system using any of the actions above, otherwise the
alarm will trigger.
Pressing the power door unlock control within the 20 second prearmed
mode will return the vehicle to a disarmed state.
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•The ignition switch is in the off position
•The driver and front passenger safety belts are unbuckled
WARNING:While the design allows you to deactivate your
Belt-Minder, this system is designed to improve your chances of
being safely belted and surviving an accident. We recommend you
leave the Belt-Mindersystem activated for yourself and others who
may use the vehicle. To reduce the risk of injury, do not
deactivate/activate the Belt-Minderfeature while driving the vehicle.
1. Turn the ignition switch to the on position. DO NOT START THE
ENGINE.
2. Wait until the safety belt warning light turns off (approximately one
minute).
•Step 3 must be completed within 50 seconds after the safety belt
warning light turns off.
3. For the seating position being disabled, buckle then unbuckle the
safety belt nine times at a moderate speed, ending in the unbuckled
state. Step 3 must be completed within 50 seconds after the safety belt
warning light turns off.
•After Step 3, the safety belt warning light will be turned on for three
seconds.
4. Within approximately seven seconds of the light turning off, buckle
then unbuckle the safety belt.
•This will disable the Belt-Minderfeature for that seating position if it
is currently enabled. As confirmation, the safety belt warning light will
flash four times per second for three seconds.
•This will enable the Belt-Minderfeature for that seating position if it
is currently disabled. As confirmation, the safety belt warning light will
flash four times per second for three seconds, followed by three
seconds with the light off, then followed by the safety belt warning
light flashing four times per second for three seconds again.
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BLIND SPOT INFORMATION SYSTEM (BLIS) WITH CROSS
TRAFFIC ALERT (CTA) (IF EQUIPPED)
The BLISis a convenience feature
that aids the driver in assessing
whether a vehicle is within an area
on either side of the vehicle
extending rearward from the outside
mirrors to approximately 10 feet
(three meters) beyond the bumper.
This area is referred to as the blind
zone. The BLISwill alert the driver
to the presence of motorized
vehicles in these areas while driving
on roads and freeways.
The system is not designed to
prevent contact with other vehicles
or objects. The system is designed
to provide a warning to assist the
driver in detecting vehicles in the blind zones. The system will not detect
infrastructure, pedestrians, or cyclists.
WARNING:To help avoid injuries, NEVER use the BLISas a
replacement for using the side and rear view mirrors and looking
over your shoulder before changing lanes. BLISis not a replacement
for careful driving and only an assist.
The BLIShas an yellow indicator
(also referred to as the alert)
located in the left and right exterior
mirrors. When the vehicle is started,
the BLISautomatically illuminates
both indicators for several seconds
indicating the system is operating.
The first time you place the
transmission in D (Drive) after starting the engine and drive forward at a
speed greater than 3 mph (5 km/h) the BLISbecomes active.
Afterwards, the BLIS remains active for all speeds including 0 mph
(0 km/h). BLISis also active if the transmission is placed in N
(Neutral). If the transmission is shifted out of D (Drive) or N (Neutral)
the system will enter the CTA mode (see CTA operation below). Once
shifted back in to D (Drive) the BLISmode will activate once driven
above 3 mph (5 km/h).
Driving
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FUEL PUMP SHUT-OFF
In the event of a moderate to severe collision, this vehicle is equipped
with a fuel pump shut-off feature that stops the flow of fuel to the
engine. Not every impact will cause a shut-off.
Should your vehicle shut off after a collision due to this feature, you may
restart your vehicle by doing the following:
1. Turn the ignition switch to the off position.
2. Turn the ignition switch to the on position.
In some instances the vehicle may not restart the first time you try to
restart and may take one additional attempt.
WARNING:Failure to inspect and if necessary repair fuel leaks
after a collision may increase the risk of fire and serious injury.
Ford Motor Company recommends that the fuel system be inspected
by an authorized dealer after any collision.
FUSES AND RELAYS
Fuses
If electrical components in the
vehicle are not working, a fuse may
have blown. Blown fuses are
identified by a broken wire within
the fuse. Check the appropriate
fuses before replacing any electrical
components.
Note:Always replace a fuse with one that has the specified amperage
rating. Using a fuse with a higher amperage rating can cause severe wire
damage and could start a fire.
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Roadside Emergencies
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5. Follow one of the simple calculations in order to determine fuel economy:
Calculation 1:Divide total miles traveled by total gallons used.
Calculation 2:Multiply liters used by 100, then divide by total
kilometers traveled.
Keep a record for at least one month and record the type of driving (city or
highway). This will provide an accurate estimate of the vehicle’s fuel
economy under current driving conditions. Additionally, keeping records
during summer and winter will show how temperature impacts fuel economy.
In general, very hot or very cold temperatures give lower fuel economy.
Driving style — good driving and fuel economy habits
Since it is able to operate in electric mode and to collect braking energy,
your hybrid vehicle may get better fuel economy in city driving than on
the highway. This is contrary to conventional vehicles. However, many of
the same actions that improve fuel economy in a conventional vehicle
will also improve fuel economy in this vehicle.
Give consideration to the lists that follow and you may be able to
improve your fuel economy.
Habits
•Avoid aggressive driving. Quick acceleration and deceleration decrease
fuel economy.
•Drive at a smooth, constant speed. Excessive variation in pedal input
causes more operating mode changes and reduces efficiency.
•Drive at reasonable speeds. Traveling at 60 mph [96 km/h] uses
approximately 20% less fuel than traveling at 70 mph [112 km/h]).
•Minimize A/C and defroster usage. Your vehicle is equipped with an
electric A/C system, which can provide cooling for passenger comfort
or defrost without running the engine. However, the A/C system uses
battery energy when the engine is off, which reduces fuel economy.
Using Auto mode, minimizing use of defrost and Max A/C, or choosing
a higher temperature setting can help reduce energy usage.
•Minimize temperature extremes when the vehicle is parked, for
example by storing in a garage to avoid extreme cold in winter and
extreme sun loads in summer. The high voltage battery operates more
efficiently in moderate temperatures, and less energy will be spent
returning the passenger compartment to a comfortable temperature.
•Combine errands. Your vehicle is more fuel efficient when the engine
is warm. Driving to your farthest destination first will warm the engine
more quickly and may improve fuel economy for the rest of the trip.
Maintenance and Specifications
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