ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
254
2012 MKX(mkx)
Owners Guide, 1st Printing
USA(fus)
Engine block heater .................215
Engine oil ..................................297
checking and adding ..............297
dipstick ....................................297
filter, specifications ........299, 326
recommendations ...................299
refill capacities ........................327
specifications ..........................327
Event data recording ....................7
Exhaust fumes ..........................215
F
Fail safe cooling ........................307
Fleet MyKey programming ........94
Floor mats .............................85–86
Fluid capacities .........................327
Fog lamps ....................................47
Four-Wheel Drive vehicles
driving off road .......................248
Fuel ............................................308
calculating fuel economy .......314
cap ...........................................310
capacity ...................................327
choosing the right fuel ...........312
detergent in fuel .....................313
filler funnel .............................313
filling your vehicle
with fuel ..................308, 310, 315
filter, specifications ........308, 326
fuel pump shut-off ..................256
improving fuel economy ........314
octane rating ...................312, 330
quality ......................................312
running out of fuel .........272, 313
safety information relating
to automotive fuels ................308Fuses ..................................256–257
G
Garage door opener ....................81
Gas cap (see Fuel cap) ............310
Gas mileage
(see Fuel economy) .................314
Gauges .........................................17
H
Hazard flashers .........................255
Headlamps ...................................45
aiming ........................................49
autolamp system .......................46
bulb specifications ....................52
daytime running lights .............47
flash to pass ..............................47
high beam .................................47
replacing bulbs .........................53
turning on and off ....................45
Head restraints .................119, 126
Heating
heating and air conditioning
system .......................................40
Hill start assist ..........................229
Homelink wireless control
system ..........................................81
Hood ..........................................294
I
Ignition ...............................211, 330
Illuminated visor mirror .............62
Infant seats
(see Safety seats) .....................165
Inspection/maintenance (I/M)
testing ........................................319
Index
360
2012 MKX(mkx)
Owners Guide, 1st Printing
USA(fus)
