Page 13 of 68

•Select the ‘Phonebook’ tab (if the
desired number is saved in the
downloaded phone book
information).
•Use the quick sort buttons to
browse to the desired contact.
•Select the desired contact and
press
‘Dial’.
Note:This is a phone dependent feature.
OR
•Select the ‘Call History’ tab (if the
desired number is saved in the
downloaded call history
information).
•Select the desired contact and
press
‘Dial’.
Note:This is a phone dependent feature.
Making a call using voice commands
1. Press
or VOICE. A tone will sound and the system will say “Main
menu”.
2. Say “Phone”.
3. When prompted, say, “Call or say “Dial”
and the desired number.
To erase the last spoken digit,say “Delete”.
To erase all spoken digits,say “Clear”.
4. Once the desired number/contact is on the screen, either say “Call” or
“Dial”. SYNCwill attempt to connect to the desired number.
Note:Once the call is placed, it will be logged into your outgoing call
history folder.
SYNCphone features (if equipped)
12SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)
Page 16 of 68

2. Select the ‘Phonebook’ tab to
access the phone numbers of the
contacts downloaded from your
Bluetoothenabled cellular phone.
Note:SYNCwill categorize your
contacts alphabetically in the Quick
Sort buttons on the right of the
screen. The buttons will be
highlighted if there are contacts
stored in that category. Press the
highlighted category to access those listings.
For your safety, while you are driving, SYNClimits the number of
viewable contacts. However, all contacts are always available through
voice commands.
Note:If supported by your phone, SYNCwill assign location icons for
the numbers (i.e., cellular number, home number, work number).
USING YOUR CALL HISTORY
If yourBluetoothenabled cellular phone supports phone book/call
history downloads viaBluetooth,SYNCwill provide these numbers
sorted in the CALL HISTORY tab. If yourBluetoothenabled cellular
phone does NOT support phone book/call history downloads via
Bluetooth,then SYNCwill log all calls made through SYNCin the
CALL HISTORY tab.
1. Press the PHONE hard button.
2. Select the ‘Call History’ tab which
allows you to have quick access to
recent call activity.
Press OUTGOING to view your outgoing calls.
Press INCOMING to view your incoming calls.
Press MISSED to view your missed calls.
SYNCphone features (if equipped)
15SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)
Page 41 of 68
•Ye s
•No
•Why?
•Thanks
•Where R you?
•I need more directions
•I love you
•Too funny
•Can’t wait to see you
•I’m stuck in traffic
5. Select the desired text message. In addition to your text, the message
will also contain a signature of : “This message was sent from myFord,
Lincoln or Mercuryvehicle.”
6. Press
Recipients. SYNCwill now allow you to choose to whom
you would like to send your text message.
Note:Only one recipient per text message is allowed.
7. Press ‘Phone Book’ to access your
phone book listings. Press
/
to cycle through the contacts. Press
the desired contact and press
Send.
Note:For quicker browsing, SYNCwill only make available the quick
sort buttons for the respective downloaded phone book contacts.
SYNCphone features (if equipped)
40SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)
Page 43 of 68

6. Press ‘Phone Book’ to access your
phone book contacts. Select the
desired contact and press
Send.
Note:For quicker browsing, SYNCwill only make available the quick
sort buttons for the respective downloaded phone book contacts.
SYNCwill ask you to confirm. Press
Send.
VOICE COMMANDS IN PHONE MODE
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving and that you comply with all applicable
laws.
In phone mode, press
or VOICE on the steering wheel controls.
When prompted, you may say any of the following commands:
•Dial•Call
•Call at home•Call on mobile OR cell
•Call at work OR Call
in office•Call on other
Note:In the above possible commands, “” is a dynamic listing in
that it could be any desired name from your phone book, call history,
etc.
Note:With the above commands, words in()areoptional and do not
have to be spoken for the system to understand the command.
Note:If you are not in phone mode, press
or VOICE on the steering
wheel controls. When prompted, say, “Phone” and then any of the above
commands.
SYNCphone features (if equipped)
42SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)
Page 47 of 68

3. Select the ‘Users Device’ tab on
the touchscreen.
4. Press ‘Source’ repeatedly to cycle
through the possible media sources
of USB, BT AUDIO and LINE IN.
You can also access the following
buttons:
•Music Library:Provides you
access to SYNC’s many media
features, such as: Play All, Play Artists, Play Albums, Play Tracks, Play
Playlists, and Explore the USB.
•Similar Music:In USB mode, select to have SYNCcreate a new
playlist of music similar to the currently playing track.
•Repeat:Select to repeat the current track in USB mode.
•Shuffle:Select to shuffle the current tracks in USB mode.
•Settings:Refer toAdvanced settingsin theSYNCphone features
chapter for information on how to make adjustments to the prompts,
language, master reset, factory defaults, etc.
•Text:Press to view additional information, if available.
What’s playing?
At any time while a track is playing, SYNCwill read the metadata tags
of the track to you (if populated). Simply press
or VOICE. A tone
will sound and SYNCwill say “Main menu”. Say “USER DEVICE” and,
when prompted, ask “What’s playing?”
Supported media players, formats and metadata information
SYNCis capable of hosting nearly any digital media player, including
iPod, Zune™, “Plays from device” players, and most USB drives.
Supported audio formats include MP3, WMA, WAV and AAC.
SYNCis also able to organize and sort your indexed media from your
playing device by metadata tags. Metadata tags are descriptive software
identifiers embedded in your media files which provide information about
the media file. SYNCsupports the following metadata tags:
•Artist
•Album
•Genre
SYNCmedia features (if equipped)
46SeeEnd User License Agreementat the end of this book
2011 SYNC/MGM(mgm)
Supplement, 1st Printing
USA(fus)