ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Roadside Emergencies
315
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Owners Guide, 1st Printing
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E
Electronic message center .........18
Emergencies, roadside
jump-starting ..........................333
running out of fuel .........332, 380
Emission control system ..........384
Engine ........................................402
cleaning ...................................349
coolant .....................................368
fail-safe cooling .......................374
idle speed control ...................366
lubrication specifications .......398
refill capacities ........................398
service points ..................357, 359
Engine block heater .................274
Engine oil ..................................362
checking and adding ..............362
dipstick ....................................362
filter, specifications ................397
refill capacities ........................398
specifications ..........................398
Event data recording ....................7
Exhaust fumes ..........................273
F
Fail safe cooling ........................374
Family entertainment system ....67
Fleet MyKey programming ......145
Floor mats .........................138–139
Fluid capacities .........................398
Fog lamps ....................................97
Four-Wheel Drive vehicles
driving off road .......................309
Freezer ......................................112
Fuel ............................................375calculating fuel
economy ............................20, 381
cap ...........................................377
capacity ...................................398
choosing the right fuel ...........378
detergent in fuel .....................380
filler funnel .............................380
filling your vehicle
with fuel ..................375, 377, 382
filter, specifications ........375, 397
fuel pump shut-off ..................317
improving fuel economy ........381
octane rating ...................379, 402
quality ......................................379
running out of fuel .........332, 380
safety information relating
to automotive fuels ................375
Fuses ..........................................317
G
Garage door opener ..................134
Gas cap (see Fuel cap) ............377
Gas mileage
(see Fuel economy) .................381
Gauges .........................................17
H
Hazard flashers .........................316
Headlamps ...................................95
aiming ......................................102
autolamp system .......................96
bulb specifications ..................106
daytime running lights ...........101
flash to pass ............................100
high beam .................................97
replacing bulbs .......................106
turning on and off ....................95
Index
433
2012 MKT(mkt)
Owners Guide, 1st Printing
USA(fus)
