ROADSIDE ASSISTANCE
Vehicles sold in the U.S. : Getting roadside assistance
To fully assist you should you have a vehicle concern, Ford Motor
Company offers a complimentary roadside assistance program. This
program is separate from the New Vehicle Limited Warranty. The service
is available:
•24-hours, seven days a week
•for the coverage period listed on the Roadside Assistance Card
included in your Owner Guide portfolio.
Roadside assistance will cover:
•a flat tire change with a good spare (except vehicles that have been
supplied with a tire inflation kit)
•battery jump start
•lock-out assistance (key replacement cost is the customer’s
responsibility)
•fuel delivery – Independent Service Contractors, if not prohibited by
state, local or municipal law shall deliver up to 2.0 gallons (7.5L) of
gasoline or 5.0 gallons (18.9L) of diesel fuel to a disabled vehicle. Fuel
delivery service is limited to two no-charge occurrences within a
12-month period.
•winch out – available within 100 feet (30.5 meters) of a paved or
county maintained road, no recoveries.
•towing – Ford and Lincoln eligible vehicles towed to an authorized
dealer within 35 miles (56 km) of the disablement location or to the
nearest authorized dealer. If a member requests to be towed to an
authorized dealer more than 35 miles (56 km) from the disablement
location, the member shall be responsible for any mileage costs in
excess of 35 miles (56 km).
Trailers shall be covered up to $200 if the disabled eligible vehicle
requires service at the nearest authorized dealer. If the trailer is disabled,
but the towing vehicle is operational, the trailer does not qualify for any
roadside services.
Vehicles sold in the U.S. : Using roadside assistance
Complete the roadside assistance identification card and place it in your
wallet for quick reference. This card is found in the Owner’s Guide
portfolio in the glove compartment.
Roadside Emergencies
265
2012 MKS(mks)
Owners Guide, 1st Printing
USA(fus)
cleaning ...................................299
coolant .....................................316
fail-safe cooling .......................320
lubrication specifications .......345
refill capacities ........................345
service points ..................307–308
Engine block heater .................222
Engine oil ..................................310
checking and adding ..............310
dipstick ....................................310
filter, specifications ................344
refill capacities ........................345
specifications ..........................345
Event data recording ....................7
Exhaust fumes ..........................222
F
Fail safe cooling ........................320
Fleet MyKey programming ......101
Floor mats .............................98–99
Fluid capacities .........................345
Fog lamps ....................................59
Four-Wheel Drive vehicles
driving off road .......................259
Fuel ............................................322
calculating fuel
economy ............................20, 328
cap ...........................................324
capacity ...................................345
choosing the right fuel ...........325
detergent in fuel .....................326
filler funnel .............................327
filling your vehicle with
fuel ...........................322, 324, 328
filter, specifications ........322, 344
fuel pump shut-off ..................266
improving fuel economy ........328
octane rating ...................326, 349quality ......................................326
running out of fuel .........282, 327
safety information relating to
automotive fuels .....................322
Fuses ..........................................267
G
Garage door opener ....................94
Gas cap (see Fuel cap) ............324
Gas mileage
(see Fuel economy) .................328
Gauges .........................................17
H
Hazard flashers .........................266
Headlamps ...................................57
aiming ........................................63
autolamp system .......................58
bulb specifications ....................67
daytime running lights .............63
flash to pass ..............................62
high beam .................................59
turning on and off ....................57
Heated Seats .....................133–134
Heating
heating and air conditioning
system .................................49, 52
Homelink wireless control
system ..........................................94
Hood ..........................................306
I
Ignition ...............................218, 349
Illuminated visor mirror .............72
Index
380
2012 MKS(mks)
Owners Guide, 1st Printing
USA(fus)
