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3-5. Other interior features
3
Interior features
■Stolen Vehicle Location
If your vehicle is stolen, Safety Co nnect can work with local authorities
to assist them in locating and recovering the vehicle. After filing a
police report, call the Safety Conn ect response center at 1-800-25-
LEXUS (1-800-255-3987) and follo w the prompts for Safety Con-
nect to initiate this service.
In addition to assisting law enforcemen t with recovery of a stolen vehi-
cle, Safety-Connect-equipped vehicl e location data may, under cer-
tain circumstances, be shared with third parties to locate your vehicle.
Further information is available at Lexus.com.
■ Emergency Assistance Button (“SOS”)
In the event of an emergency on the road, push the “SOS” button to
reach the Safety Connect response center. The answering agent will
determine your vehicle’s location, assess the emergency, and dispatch
the necessary assistance required.
If you accidentally press the “SOS” bu tton, tell the response-center agent
that you are not experiencing an emergency.
■ Enhanced Roadside Assistance
Enhanced Roadside Assistance ad ds GPS data to the already
included warranty-based Lexus roadside service.
Subscribers can press the “SOS” button to reach a Safety Connect
response-center agent, who can help with a wide range of needs, such
as: towing, flat tire, fuel delivery, etc. For a description of the Enhanced
Roadside Assistance services and th eir limitations, please see the
Safety Connect Terms and Conditions, which are available at
Lexus.com.
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When trouble arises
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5-1. Essential information
If your vehicle needs to be towed
If towing is necessary, we recommend having your vehicle towed and loaded/
unloaded by your Lexus dealer or a commercial towing service, using a flat-
bed truck.
Use a safety chain system for all towing, and abide by all state/provincial and
local laws.
Before towing
The following may indicate a problem with your transmission. Contact
your Lexus dealer before towing.
● The engine is running but the vehicle will not move.
● The vehicle makes an abnormal sound.
Emergency towing
If a flatbed truck is not available, in
an emergency your vehicle may be
temporarily towed using a cable or
chain secured to the emergency
towing eyelet. This should only be
attempted on hard, surfaced roads
for short distances at low speeds.
A driver must be in the vehicle to
steer and operate the brakes. The
vehicle’s wheels, drive train, axles,
steering and brakes must be in
good condition.
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5-1. Essential information
■Emergency towing procedureStart the engine.
If the engine cannot be started, turn the ignition switch to the “ACC” or
“ON” position.
With Neutral selected, release the parking brake.
■When using the towing eyelet
Use the towing eyelet only when your vehicle is being towed.
Do not use the towing eyelet to tow another vehicle or to tie down your vehicle on a
flatbed truck.
CAUTION
■Caution while towing
●Use extreme caution when towing the vehicle.
Avoid sudden starts or erratic driving maneuvers which place excessive stress on
the emergency towing eyelet and the cable or chain. Always be cautious of the
surroundings and other vehicles while towing.
●If the engine is not running , the power assist for the brakes and steering may not
function, making steering and braking more difficult.
■Installing towing eyelet to the vehicle
Make sure that towing eyelet is installed securely.
If not securely installed, towing eyelet may come loose during towing. This may lead
to accidents that cause serious injury or even death.
NOTICE
■To prevent vehicle damage
Observe the following precautions when using a flatbed truck:
●Do not drive over wheel chocks, as doing so may damage the tires.
●Do not tie down the vehicle over any part s other than the tires (do not use parts
such as the suspension).
STEP1
STEP2
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5-2. Steps to take in an emergency
If the vehicle becomes stuck
Carry out the following procedures if the tires spin or the vehicle becomes
stuck in mud, dirt, or snow.
Set the parking brake, select Neutral and stop the engine.
Remove the mud, snow, or sand from around the stuck tire.
Place wood, stones or some other material to help provide trac-
tion under the tires.
Restart the engine.
Select 1st gear or Reverse, release the parking brake and care-
fully apply the accelerator to free the vehicle.
Turn off VSC and TRAC if these functions are hampering your attempts
to free the vehicle. ( P. 1 6 7 )
CAUTION
■When attempting to free a stuck vehicle
If you choose to rock the vehicle back and forth to free it, make sure the surround-
ing area is clear, to avoid striking other vehicles, objects or persons. The vehicle
may also lunge forward or lunge back suddenly as it becomes free. Use extreme
caution.
■When operating the paddle shift switches/reverse selector switch
Be careful not to operate the paddle shift switches/reverse selector switch with the
accelerator pedal depressed.
This may lead to unexpected rapid acceleration of the vehicle that may cause an
accident and result in death or serious injury.
NOTICE
■To avoid damaging the transm ission and other components
●Avoid spinning the wheels and do not rev the engine.
●If the vehicle remains stuck after trying these procedures, the vehicle may require
towing to be freed.
STEP1
STEP2
STEP3
STEP4
STEP5