2012 INFINITI M-HEV towing

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6 In case of emergency
Roadside assistance program .............................. 6-2
Emergency INFINITI Direct Response HybridTM
System shut off ................................................... 6-2
Flat tire................................................................ 6-2Tire Pressure Monitoring System (TPMS) ........ 6-2
Changing a flat tire ......................................... 6-3
If the vehicle does not start................................. 6-8 Confirm battery is discharged.......................... 6-8 Jump starting ...................................................... 6-9
Push starting .................................................... 6-11
If your vehicle overheats ................................... 6-12
Towing your vehicle .......................................... 6-13
Towing recommended by INFINITI ................. 6-14
Vehicle recovery (freeing a stuck vehicle) ..... 6-15
6 In case of emergency
Roadside assistance program .............................. 6-2
Emergency INFINITI Direct Response HybridTM
System shut off ................................................... 6-2
Flat tire................................................................ 6-2Tire Pressure Monitoring System (TPMS) ........ 6-2
Changing a flat tire ......................................... 6-3
If the vehicle does not start................................. 6-8 Confirm battery is discharged.......................... 6-8 Jump starting ...................................................... 6-9
Push starting .................................................... 6-11
If your vehicle overheats ................................... 6-12
Towing your vehicle .......................................... 6-13
Towing recommended by INFINITI ................. 6-14
Vehicle recovery (freeing a stuck vehicle) ..... 6-15

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CAUTION
.Always connect positive (+) to positive
(+) and negative ( −) to body ground (as
illustrated) −not to the 12-volt battery.
. Make sure the jumper cables do not
touch moving parts in the engine com-
partment and that clamps do not contact
any other metal.
4. Start the engine of the booster vehicle
*Aand let it run for a few minutes.
5. Start the hybrid system of the vehicle being jump started
*B.
CAUTION
If the hybrid system does not start right
away, push the ignition switch to the OFF
position and wait 10 seconds before trying
again.
6. After starting your vehicle, carefully
disconnect the negative cable and then
the positive cable (
*4?*3?*2?
*1). 7. Put the battery cover and fuse cover on.
NOTE:
If it is not possible to turn the hybrid
system ON by following this procedure,
contact an INFINITI retailer immediately.
Do not attempt to start the engine by
pushing.
CAUTION
.
Automatic transmission models cannot
be push-started or tow-started. Attempt-
ing to do so may cause transmission
damage.
. Three way catalyst equipped models
should not be started by pushing since
the three way catalyst may be damaged.
. Never try to start the vehicle by towing
it; when the engine starts, the forward
surge could cause the vehicle to collide
with the tow vehicle.
. Hybrid models cannot be push-started or
tow-started. Attempting to do so may
cause electrical or transmission damage.
If needed, Roadside Assistance is avail-
able. Please see your Warranty Information
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty & Roadside Assistance Informa-
tion Booklet (Canada).
In case of emergency6-11
PUSH STARTING
CAUTION
.Always connect positive (+) to positive
(+) and negative ( −) to body ground (as
illustrated) −not to the 12-volt battery.
. Make sure the jumper cables do not
touch moving parts in the engine com-
partment and that clamps do not contact
any other metal.
4. Start the engine of the booster vehicle
*Aand let it run for a few minutes.
5. Start the hybrid system of the vehicle being jump started
*B.
CAUTION
If the hybrid system does not start right
away, push the ignition switch to the OFF
position and wait 10 seconds before trying
again.
6. After starting your vehicle, carefully
disconnect the negative cable and then
the positive cable (
*4?*3?*2?
*1). 7. Put the battery cover and fuse cover on.
NOTE:
If it is not possible to turn the hybrid
system ON by following this procedure,
contact an INFINITI retailer immediately.
Do not attempt to start the engine by
pushing.
CAUTION
.
Automatic transmission models cannot
be push-started or tow-started. Attempt-
ing to do so may cause transmission
damage.
. Three way catalyst equipped models
should not be started by pushing since
the three way catalyst may be damaged.
. Never try to start the vehicle by towing
it; when the engine starts, the forward
surge could cause the vehicle to collide
with the tow vehicle.
. Hybrid models cannot be push-started or
tow-started. Attempting to do so may
cause electrical or transmission damage.
If needed, Roadside Assistance is avail-
able. Please see your Warranty Information
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty & Roadside Assistance Informa-
tion Booklet (Canada).
In case of emergency6-11
PUSH STARTING

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When towing your vehicle, all State (Pro-
vincial in Canada) and local regulations for
towing must be followed. Incorrect towing
equipment could damage your vehicle.
Towing instructions are available from an
INFINITI retailer. Local service operators are
familiar with the applicable laws and
procedures for towing. To assure proper
towing and to prevent accidental damage
to your vehicle, INFINITI recommends that
you have a service operator tow your
vehicle. It is advisable to have the service
operator carefully read the following pre-
cautions.
WARNING
.Never ride in a vehicle that is being
towed.
. Never get under your vehicle after it has
been lifted by a tow truck.
CAUTION
.When towing, make sure that the trans-
mission, axles, steering system and
powertrain are in working condition. If
any unit is damaged, dollies must be used.
. Always attach safety chains before tow-
ing.
For information about towing your vehicle
behind a recreational vehicle (RV), see
“Flat towing ”in the “9. Technical and
consumer information ”section of this
manual.
If needed, Roadside Assistance is avail-
able. Please see your Warranty Information
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty & Roadside Assistance Informa-
tion Booklet (Canada).
In case of emergency6-13
TOWING YOUR VEHICLE
When towing your vehicle, all State (Pro-
vincial in Canada) and local regulations for
towing must be followed. Incorrect towing
equipment could damage your vehicle.
Towing instructions are available from an
INFINITI retailer. Local service operators are
familiar with the applicable laws and
procedures for towing. To assure proper
towing and to prevent accidental damage
to your vehicle, INFINITI recommends that
you have a service operator tow your
vehicle. It is advisable to have the service
operator carefully read the following pre-
cautions.
WARNING
. Never ride in a vehicle that is being
towed.
. Never get under your vehicle after it has
been lifted by a tow truck.
CAUTION
.When towing, make sure that the trans-
mission, axles, steering system and
powertrain are in working condition. If
any unit is damaged, dollies must be used.
. Always attach safety chains before tow-
ing.
For information about towing your vehicle
behind a recreational vehicle (RV), see
“Flat towing ”in the “9. Technical and
consumer information ”section of this
manual.
If needed, Roadside Assistance is avail-
able. Please see your Warranty Information
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty & Roadside Assistance Informa-
tion Booklet (Canada).
In case of emergency6-13
TOWING YOUR VEHICLE

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6-14In case of emergency
SCE0788
Two-wheel drive models
TOWING RECOMMENDED BY
INFINITI
Two-Wheel Drive (2WD) models
INFINITI recommends that your vehicle be
towed with the driving (rear) wheels off the
ground or place the vehicle on a flat bed
truck as illustrated. The vehicle should only
be loaded onto a flat bed using a winch.
WARNING
If your vehicle needs to be towed, do it with
the rear wheels raised. If the rear wheels areon the ground when towing, the electric
motor may generate electricity. This may
damage the INFINITI Direct Response Hy-
brid
TMSystem components and cause a fire.
CAUTION
.
Never tow automatic transmission mod-
els with the rear wheels on the ground
or four wheels on the ground (forward or
backward), as this may cause serious
and expensive damage to the transmis- sion. If it is necessary to tow the vehicle
with the front wheels raised, always use
towing dollies under the rear wheels.
. When towing rear wheel drive models
with the front wheels on the ground or
on towing dollies: Push the ignition
switch to the ACC or ON position, and
secure the steering wheel in a straight-
ahead position with a rope or similar
device. For models with a steering wheel
lock mechanism: Never secure the steer-
ing wheel by selecting the LOCK posi-
tion. This may damage the steering lock
mechanism.
6-14In case of emergency
SCE0788
Two-wheel drive models
TOWING RECOMMENDED BY
INFINITI
Two-Wheel Drive (2WD) models
INFINITI recommends that your vehicle be
towed with the driving (rear) wheels off the
ground or place the vehicle on a flat bed
truck as illustrated. The vehicle should only
be loaded onto a flat bed using a winch.
WARNING
If your vehicle needs to be towed, do it with
the rear wheels raised. If the rear wheels are on the ground when towing, the electric
motor may generate electricity. This may
damage the INFINITI Direct Response Hy-
brid
TMSystem components and cause a fire.
CAUTION
.
Never tow automatic transmission mod-
els with the rear wheels on the ground
or four wheels on the ground (forward or
backward), as this may cause serious
and expensive damage to the transmis- sion. If it is necessary to tow the vehicle
with the front wheels raised, always use
towing dollies under the rear wheels.
. When towing rear wheel drive models
with the front wheels on the ground or
on towing dollies: Push the ignition
switch to the ACC or ON position, and
secure the steering wheel in a straight-
ahead position with a rope or similar
device. For models with a steering wheel
lock mechanism: Never secure the steer-
ing wheel by selecting the LOCK posi-
tion. This may damage the steering lock
mechanism.

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SCE0885
VEHICLE RECOVERY (freeing a stuck
vehicle)
WARNING
.Stand clear of a stuck vehicle.
. Do not spin your tires at high speed. This
could cause them to explode and result
in serious injury. Parts of your vehicle
could also overheat and be damaged.
Pulling a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use a tow strap or other device
designed specifically for vehicle recovery.
Always follow the manufacturer ’s instruc-
tions for the recovery device.
Front:
1. Remove the cover with a suitable tool.
2. Securely install the vehicle recovery hook
*1stored with jacking tools as
illustrated. Attach the tow strap to the
recovery hook.
Make sure that the hook is properly
secured in the original place after use. Rear:
Do not use the tie down hook
*2for
towing or vehicle recovery.
CAUTION
. Tow chains or cables must be attached
only to the vehicle recovery hooks or
main structural members of the vehicle.
Otherwise, the vehicle body will be
damaged.
. Do not use the vehicle tie downs to free
a vehicle stuck in sand, snow, mud, etc.
. Never tow a vehicle using the vehicle tie
downs or recovery hooks.
. Always pull the cable straight out from
the front of the vehicle. Never pull on the
vehicle at an angle.
. Pulling devices should be routed so they
do not touch any part of the suspension,
steering, brake or cooling systems.
. Pulling devices such as ropes or canvas
straps are not recommended for use in
vehicle towing or recovery.
In case of emergency6-15
SCE0885
VEHICLE RECOVERY (freeing a stuck
vehicle)
WARNING
.Stand clear of a stuck vehicle.
. Do not spin your tires at high speed. This
could cause them to explode and result
in serious injury. Parts of your vehicle
could also overheat and be damaged.
Pulling a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use a tow strap or other device
designed specifically for vehicle recovery.
Always follow the manufacturer ’s instruc-
tions for the recovery device.
Front:
1. Remove the cover with a suitable tool.
2. Securely install the vehicle recovery hook
*1stored with jacking tools as
illustrated. Attach the tow strap to the
recovery hook.
Make sure that the hook is properly
secured in the original place after use. Rear:
Do not use the tie down hook
*2for
towing or vehicle recovery.
CAUTION
. Tow chains or cables must be attached
only to the vehicle recovery hooks or
main structural members of the vehicle.
Otherwise, the vehicle body will be
damaged.
. Do not use the vehicle tie downs to free
a vehicle stuck in sand, snow, mud, etc.
. Never tow a vehicle using the vehicle tie
downs or recovery hooks.
. Always pull the cable straight out from
the front of the vehicle. Never pull on the
vehicle at an angle.
. Pulling devices should be routed so they
do not touch any part of the suspension,
steering, brake or cooling systems.
. Pulling devices such as ropes or canvas
straps are not recommended for use in
vehicle towing or recovery.
In case of emergency6-15

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6-16In case of emergency
Rocking a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use the following procedure:
1. Turn off the Vehicle Dynamic Control(VDC) system.
2. Make sure the area in front and behind the vehicle is clear of obstructions.
3. Turn the steering wheel right and left to clear an area around the front tires.
4. Slowly rock the vehicle forward and backward.
.Shift back and forth between R(reverse) and D (drive).
.Apply the accelerator as little as possible to maintain the rocking
motion.
.Release the accelerator pedal beforeshifting between R and D.
.Do not spin the tires above 35 MPH(55 km/h).
5. If the vehicle cannot be freed after a few tries, contact a professional towing
service to remove the vehicle.
6-16In case of emergency
Rocking a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use the following procedure:
1. Turn off the Vehicle Dynamic Control
(VDC) system.
2. Make sure the area in front and behind the vehicle is clear of obstructions.
3. Turn the steering wheel right and left to clear an area around the front tires.
4. Slowly rock the vehicle forward and backward.
.Shift back and forth between R(reverse) and D (drive).
.Apply the accelerator as little as possible to maintain the rocking
motion.
.Release the accelerator pedal beforeshifting between R and D.
.Do not spin the tires above 35 MPH(55 km/h).
5. If the vehicle cannot be freed after a few tries, contact a professional towing
service to remove the vehicle.

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9 Technical and consumer information
Capacities and recommended fuel/lubricants....... 9-2Fuel recommendation ...................................... 9-3
Engine oil and oil filter recommendation ......... 9-5
Air conditioning system refrigerant and
lubricant recommendations ............................. 9-6
Specifications ...................................................... 9-7
Engine............................................................. 9-7
Wheels and tires ............................................. 9-8
Dimensions ..................................................... 9-8
When traveling or registering your vehicle in
another country ................................................... 9-8
Vehicle identification ........................................... 9-8 Vehicle Identification Number (VIN) plate ......... 9-8
Vehicle identification number
(chassis number) ............................................. 9-9
Engine serial number ...................................... 9-9
F.M.V.S.S./C.M.V.S.S. certification label ............ 9-9
Emission control information label ................ 9-10
Tire and loading information label ................. 9-10
Air conditioner specification label.................. 9-10 Installing front license plate .............................. 9-11
Vehicle loading information............................... 9-12
Terms .......................................................... 9-12
Vehicle load capacity ................................... 9-14
Loading tips................................................. 9-15
Measurement of weights.............................. 9-15
Towing a trailer ................................................. 9-16 Flat towing................................................... 9-16
Uniform tire quality grading .............................. 9-16 Treadwear .................................................... 9-16
Traction AA, A, B and C................................ 9-17
Temperature A, B and C ............................... 9-17
Emission control system warranty ..................... 9-17
Reporting safety defects.................................... 9-18
Readiness for Inspection/Maintenance (I/M) test
(US only)........................................................... 9-19
Event Data Recorders (EDR) ............................... 9-20
Owner ’s Manual/Service Manual
order information .............................................. 9-20
In the event of a collision ............................ 9-21
9 Technical and consumer information
Capacities and recommended fuel/lubricants....... 9-2Fuel recommendation ...................................... 9-3
Engine oil and oil filter recommendation ......... 9-5
Air conditioning system refrigerant and
lubricant recommendations ............................. 9-6
Specifications ...................................................... 9-7
Engine............................................................. 9-7
Wheels and tires ............................................. 9-8
Dimensions ..................................................... 9-8
When traveling or registering your vehicle in
another country ................................................... 9-8
Vehicle identification ........................................... 9-8 Vehicle Identification Number (VIN) plate ......... 9-8
Vehicle identification number
(chassis number) ............................................. 9-9
Engine serial number ...................................... 9-9
F.M.V.S.S./C.M.V.S.S. certification label ............ 9-9
Emission control information label ................ 9-10
Tire and loading information label ................. 9-10
Air conditioner specification label.................. 9-10 Installing front license plate .............................. 9-11
Vehicle loading information............................... 9-12
Terms .......................................................... 9-12
Vehicle load capacity ................................... 9-14
Loading tips................................................. 9-15
Measurement of weights.............................. 9-15
Towing a trailer ................................................. 9-16 Flat towing................................................... 9-16
Uniform tire quality grading .............................. 9-16 Treadwear .................................................... 9-16
Traction AA, A, B and C................................ 9-17
Temperature A, B and C ............................... 9-17
Emission control system warranty ..................... 9-17
Reporting safety defects.................................... 9-18
Readiness for Inspection/Maintenance (I/M) test
(US only)........................................................... 9-19
Event Data Recorders (EDR) ............................... 9-20
Owner ’s Manual/Service Manual
order information .............................................. 9-20
In the event of a collision ............................ 9-21

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9-14Technical and consumer information
STI0365
VEHICLE LOAD CAPACITY
Do not exceed the load limit of your
vehicle shown as“The combined
weight of occupants and cargo ”on
theTireandLoadingInformation
label. Do not exceed the number of
occupants shown as “Seating Capa-
city ”on the Tire and Loading In-
formation label.
To get “the combined weight of
occupants and cargo ”,addthe
weight of all occupants, then add the total luggage weight. Examples
are shown in the illustration.
Steps for determining correct load
limit
1.Locate the statement
“The com-
bined weight of occupants and
cargo should never exceed XXX kg
or XXX lbs ”on your vehicle ’s
placard.
2.Determine the combined weight of
the driver and passengers that
will be riding in your vehicle.
3.Subtract the combined weight of
the driver and passengers from
XXX kg or XXX lbs.
4.The resulting figure equals the
available amount of cargo and
luggage load capacity. For exam-
ple, if the XXX amount equals
1400 lbs. and there will be five
150 lb. passengers in your vehi-
cle, the amount of available cargo
and luggage load capacity is 650
lbs. (1400 −750 (5 x 150) = 650
lbs or 640 −340 (5 x 70) = 300
kg.)
5.Determine the combined weight of
luggage and cargo being loaded
on the vehicle. That weight may
not safely exceed the available
cargo and luggage load capacity
calculated in Step 4.
6.If your vehicle will be towing a
trailer, load from your trailer will
be transferred to your vehicle.
Consult this manual to determine
how this reduces the available
9-14Technical and consumer information
STI0365
VEHICLE LOAD CAPACITY
Do not exceed the load limit of your
vehicle shown as “The combined
weight of occupants and cargo ”on
theTireandLoadingInformation
label. Do not exceed the number of
occupants shown as “Seating Capa-
city ”on the Tire and Loading In-
formation label.
To get “the combined weight of
occupants and cargo ”,addthe
weight of all occupants, then add the total luggage weight. Examples
are shown in the illustration.
Steps for determining correct load
limit
1.Locate the statement
“The com-
bined weight of occupants and
cargo should never exceed XXX kg
or XXX lbs ”on your vehicle ’s
placard.
2.Determine the combined weight of
the driver and passengers that
will be riding in your vehicle.
3.Subtract the combined weight of
the driver and passengers from
XXX kg or XXX lbs.
4.The resulting figure equals the
available amount of cargo and
luggage load capacity. For exam-
ple, if the XXX amount equals
1400 lbs. and there will be five
150 lb. passengers in your vehi-
cle, the amount of available cargo
and luggage load capacity is 650
lbs. (1400 −750 (5 x 150) = 650
lbs or 640 −340 (5 x 70) = 300
kg.)
5.Determine the combined weight of
luggage and cargo being loaded
on the vehicle. That weight may
not safely exceed the available
cargo and luggage load capacity
calculated in Step 4.
6.If your vehicle will be towing a
trailer, load from your trailer will
be transferred to your vehicle.
Consult this manual to determine
how this reduces the available