2012 INFINITI M-HEV tow

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When towing your vehicle, all State (Pro-
vincial in Canada) and local regulations for
towing must be followed. Incorrect towing
equipment could damage your vehicle.
Towing instructions are available from an
INFINITI retailer. Local service operators are
familiar with the applicable laws and
procedures for towing. To assure proper
towing and to prevent accidental damage
to your vehicle, INFINITI recommends that
you have a service operator tow your
vehicle. It is advisable to have the service
operator carefully read the following pre-
cautions.
WARNING
.Never ride in a vehicle that is being
towed.
. Never get under your vehicle after it has
been lifted by a tow truck.
CAUTION
.When towing, make sure that the trans-
mission, axles, steering system and
powertrain are in working condition. If
any unit is damaged, dollies must be used.
. Always attach safety chains before tow-
ing.
For information about towing your vehicle
behind a recreational vehicle (RV), see
“Flat towing ”in the “9. Technical and
consumer information ”section of this
manual.
If needed, Roadside Assistance is avail-
able. Please see your Warranty Information
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty & Roadside Assistance Informa-
tion Booklet (Canada).
In case of emergency6-13
TOWING YOUR VEHICLE
When towing your vehicle, all State (Pro-
vincial in Canada) and local regulations for
towing must be followed. Incorrect towing
equipment could damage your vehicle.
Towing instructions are available from an
INFINITI retailer. Local service operators are
familiar with the applicable laws and
procedures for towing. To assure proper
towing and to prevent accidental damage
to your vehicle, INFINITI recommends that
you have a service operator tow your
vehicle. It is advisable to have the service
operator carefully read the following pre-
cautions.
WARNING
. Never ride in a vehicle that is being
towed.
. Never get under your vehicle after it has
been lifted by a tow truck.
CAUTION
.When towing, make sure that the trans-
mission, axles, steering system and
powertrain are in working condition. If
any unit is damaged, dollies must be used.
. Always attach safety chains before tow-
ing.
For information about towing your vehicle
behind a recreational vehicle (RV), see
“Flat towing ”in the “9. Technical and
consumer information ”section of this
manual.
If needed, Roadside Assistance is avail-
able. Please see your Warranty Information
Booklet or Roadside Assistance I.D. Card
for the toll-free number to call (U.S.) or
Warranty & Roadside Assistance Informa-
tion Booklet (Canada).
In case of emergency6-13
TOWING YOUR VEHICLE

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6-14In case of emergency
SCE0788
Two-wheel drive models
TOWING RECOMMENDED BY
INFINITI
Two-Wheel Drive (2WD) models
INFINITI recommends that your vehicle be
towed with the driving (rear) wheels off the
ground or place the vehicle on a flat bed
truck as illustrated. The vehicle should only
be loaded onto a flat bed using a winch.
WARNING
If your vehicle needs to be towed, do it with
the rear wheels raised. If the rear wheels areon the ground when towing, the electric
motor may generate electricity. This may
damage the INFINITI Direct Response Hy-
brid
TMSystem components and cause a fire.
CAUTION
.
Never tow automatic transmission mod-
els with the rear wheels on the ground
or four wheels on the ground (forward or
backward), as this may cause serious
and expensive damage to the transmis- sion. If it is necessary to tow the vehicle
with the front wheels raised, always use
towing dollies under the rear wheels.
. When towing rear wheel drive models
with the front wheels on the ground or
on towing dollies: Push the ignition
switch to the ACC or ON position, and
secure the steering wheel in a straight-
ahead position with a rope or similar
device. For models with a steering wheel
lock mechanism: Never secure the steer-
ing wheel by selecting the LOCK posi-
tion. This may damage the steering lock
mechanism.
6-14In case of emergency
SCE0788
Two-wheel drive models
TOWING RECOMMENDED BY
INFINITI
Two-Wheel Drive (2WD) models
INFINITI recommends that your vehicle be
towed with the driving (rear) wheels off the
ground or place the vehicle on a flat bed
truck as illustrated. The vehicle should only
be loaded onto a flat bed using a winch.
WARNING
If your vehicle needs to be towed, do it with
the rear wheels raised. If the rear wheels are on the ground when towing, the electric
motor may generate electricity. This may
damage the INFINITI Direct Response Hy-
brid
TMSystem components and cause a fire.
CAUTION
.
Never tow automatic transmission mod-
els with the rear wheels on the ground
or four wheels on the ground (forward or
backward), as this may cause serious
and expensive damage to the transmis- sion. If it is necessary to tow the vehicle
with the front wheels raised, always use
towing dollies under the rear wheels.
. When towing rear wheel drive models
with the front wheels on the ground or
on towing dollies: Push the ignition
switch to the ACC or ON position, and
secure the steering wheel in a straight-
ahead position with a rope or similar
device. For models with a steering wheel
lock mechanism: Never secure the steer-
ing wheel by selecting the LOCK posi-
tion. This may damage the steering lock
mechanism.

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SCE0885
VEHICLE RECOVERY (freeing a stuck
vehicle)
WARNING
.Stand clear of a stuck vehicle.
. Do not spin your tires at high speed. This
could cause them to explode and result
in serious injury. Parts of your vehicle
could also overheat and be damaged.
Pulling a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use a tow strap or other device
designed specifically for vehicle recovery.
Always follow the manufacturer ’s instruc-
tions for the recovery device.
Front:
1. Remove the cover with a suitable tool.
2. Securely install the vehicle recovery hook
*1stored with jacking tools as
illustrated. Attach the tow strap to the
recovery hook.
Make sure that the hook is properly
secured in the original place after use. Rear:
Do not use the tie down hook
*2for
towing or vehicle recovery.
CAUTION
. Tow chains or cables must be attached
only to the vehicle recovery hooks or
main structural members of the vehicle.
Otherwise, the vehicle body will be
damaged.
. Do not use the vehicle tie downs to free
a vehicle stuck in sand, snow, mud, etc.
. Never tow a vehicle using the vehicle tie
downs or recovery hooks.
. Always pull the cable straight out from
the front of the vehicle. Never pull on the
vehicle at an angle.
. Pulling devices should be routed so they
do not touch any part of the suspension,
steering, brake or cooling systems.
. Pulling devices such as ropes or canvas
straps are not recommended for use in
vehicle towing or recovery.
In case of emergency6-15
SCE0885
VEHICLE RECOVERY (freeing a stuck
vehicle)
WARNING
.Stand clear of a stuck vehicle.
. Do not spin your tires at high speed. This
could cause them to explode and result
in serious injury. Parts of your vehicle
could also overheat and be damaged.
Pulling a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use a tow strap or other device
designed specifically for vehicle recovery.
Always follow the manufacturer ’s instruc-
tions for the recovery device.
Front:
1. Remove the cover with a suitable tool.
2. Securely install the vehicle recovery hook
*1stored with jacking tools as
illustrated. Attach the tow strap to the
recovery hook.
Make sure that the hook is properly
secured in the original place after use. Rear:
Do not use the tie down hook
*2for
towing or vehicle recovery.
CAUTION
. Tow chains or cables must be attached
only to the vehicle recovery hooks or
main structural members of the vehicle.
Otherwise, the vehicle body will be
damaged.
. Do not use the vehicle tie downs to free
a vehicle stuck in sand, snow, mud, etc.
. Never tow a vehicle using the vehicle tie
downs or recovery hooks.
. Always pull the cable straight out from
the front of the vehicle. Never pull on the
vehicle at an angle.
. Pulling devices should be routed so they
do not touch any part of the suspension,
steering, brake or cooling systems.
. Pulling devices such as ropes or canvas
straps are not recommended for use in
vehicle towing or recovery.
In case of emergency6-15

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6-16In case of emergency
Rocking a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use the following procedure:
1. Turn off the Vehicle Dynamic Control(VDC) system.
2. Make sure the area in front and behind the vehicle is clear of obstructions.
3. Turn the steering wheel right and left to clear an area around the front tires.
4. Slowly rock the vehicle forward and backward.
.Shift back and forth between R(reverse) and D (drive).
.Apply the accelerator as little as possible to maintain the rocking
motion.
.Release the accelerator pedal beforeshifting between R and D.
.Do not spin the tires above 35 MPH(55 km/h).
5. If the vehicle cannot be freed after a few tries, contact a professional towing
service to remove the vehicle.
6-16In case of emergency
Rocking a stuck vehicle
If your vehicle is stuck in sand, snow, mud,
etc., use the following procedure:
1. Turn off the Vehicle Dynamic Control
(VDC) system.
2. Make sure the area in front and behind the vehicle is clear of obstructions.
3. Turn the steering wheel right and left to clear an area around the front tires.
4. Slowly rock the vehicle forward and backward.
.Shift back and forth between R(reverse) and D (drive).
.Apply the accelerator as little as possible to maintain the rocking
motion.
.Release the accelerator pedal beforeshifting between R and D.
.Do not spin the tires above 35 MPH(55 km/h).
5. If the vehicle cannot be freed after a few tries, contact a professional towing
service to remove the vehicle.

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7-4Appearance and care
ambient temperature.
. Rinse the wheel to completely remove
the cleaner within 15 minutes after the
cleaner is applied.
CHROME PARTS
Clean chrome parts regularly with a non-
abrasive chrome polish to maintain the
finish.
TIRE DRESSING
INFINITI does not recommend the use of
tire dressings. Tire manufacturers apply a
coating to the tires to help reduce dis-
coloration of the rubber. If a tire dressing is
applied to the tires, it may react with the
coating and form a compound. This com-
pound may come off the tire while driving
and stain the vehicle paint.
If you choose to use a tire dressing, take
the following precautions:
.Use a water-based tire dressing. The
coating on the tire dissolves more
easily with an oil-based tire dressing.
. Apply a light coat of tire dressing to
help prevent it from entering the tire
tread/grooves (where it would be diffi-
cult to remove). .
Wipe off excess tire dressing using a
dry towel. Make sure the tire dressing
is completely removed from the tire
tread/grooves.
. Allow the tire dressing to dry as
recommended by tire dressing manu-
facturer. Occasionally remove loose dust from the
interior trim, plastic parts and seats using
a vacuum cleaner or soft bristled brush.
Wipe the vinyl and leather surfaces with a
clean, soft cloth dampened in mild soap
solution, then wipe clean with a dry soft
cloth.
Regular care and cleaning is required in
order to maintain the appearance of the
leather.
Before using any fabric protector, read the
manufacturer
’s recommendations. Some
fabric protectors contain chemicals that
may stain or bleach the seat material.
Use a cloth dampened only with water, to
clean the meter and gauge lens.
WARNING
Do not use water or acidic cleaners (hot
steam cleaners) on the seat. This can
damage the seat or occupant classification
sensors. This can also affect the operation
of the air bag system and result in serious
personal injury.
CLEANING INTERIOR
7-4Appearance and care
ambient temperature.
. Rinse the wheel to completely remove
the cleaner within 15 minutes after the
cleaner is applied.
CHROME PARTS
Clean chrome parts regularly with a non-
abrasive chrome polish to maintain the
finish.
TIRE DRESSING
INFINITI does not recommend the use of
tire dressings. Tire manufacturers apply a
coating to the tires to help reduce dis-
coloration of the rubber. If a tire dressing is
applied to the tires, it may react with the
coating and form a compound. This com-
pound may come off the tire while driving
and stain the vehicle paint.
If you choose to use a tire dressing, take
the following precautions:
.Use a water-based tire dressing. The
coating on the tire dissolves more
easily with an oil-based tire dressing.
. Apply a light coat of tire dressing to
help prevent it from entering the tire
tread/grooves (where it would be diffi-
cult to remove). .
Wipe off excess tire dressing using a
dry towel. Make sure the tire dressing
is completely removed from the tire
tread/grooves.
. Allow the tire dressing to dry as
recommended by tire dressing manu-
facturer. Occasionally remove loose dust from the
interior trim, plastic parts and seats using
a vacuum cleaner or soft bristled brush.
Wipe the vinyl and leather surfaces with a
clean, soft cloth dampened in mild soap
solution, then wipe clean with a dry soft
cloth.
Regular care and cleaning is required in
order to maintain the appearance of the
leather.
Before using any fabric protector, read the
manufacturer
’s recommendations. Some
fabric protectors contain chemicals that
may stain or bleach the seat material.
Use a cloth dampened only with water, to
clean the meter and gauge lens.
WARNING
Do not use water or acidic cleaners (hot
steam cleaners) on the seat. This can
damage the seat or occupant classification
sensors. This can also affect the operation
of the air bag system and result in serious
personal injury.
CLEANING INTERIOR

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9 Technical and consumer information
Capacities and recommended fuel/lubricants....... 9-2Fuel recommendation ...................................... 9-3
Engine oil and oil filter recommendation ......... 9-5
Air conditioning system refrigerant and
lubricant recommendations ............................. 9-6
Specifications ...................................................... 9-7
Engine............................................................. 9-7
Wheels and tires ............................................. 9-8
Dimensions ..................................................... 9-8
When traveling or registering your vehicle in
another country ................................................... 9-8
Vehicle identification ........................................... 9-8 Vehicle Identification Number (VIN) plate ......... 9-8
Vehicle identification number
(chassis number) ............................................. 9-9
Engine serial number ...................................... 9-9
F.M.V.S.S./C.M.V.S.S. certification label ............ 9-9
Emission control information label ................ 9-10
Tire and loading information label ................. 9-10
Air conditioner specification label.................. 9-10 Installing front license plate .............................. 9-11
Vehicle loading information............................... 9-12
Terms .......................................................... 9-12
Vehicle load capacity ................................... 9-14
Loading tips................................................. 9-15
Measurement of weights.............................. 9-15
Towing a trailer ................................................. 9-16 Flat towing................................................... 9-16
Uniform tire quality grading .............................. 9-16 Treadwear .................................................... 9-16
Traction AA, A, B and C................................ 9-17
Temperature A, B and C ............................... 9-17
Emission control system warranty ..................... 9-17
Reporting safety defects.................................... 9-18
Readiness for Inspection/Maintenance (I/M) test
(US only)........................................................... 9-19
Event Data Recorders (EDR) ............................... 9-20
Owner ’s Manual/Service Manual
order information .............................................. 9-20
In the event of a collision ............................ 9-21
9 Technical and consumer information
Capacities and recommended fuel/lubricants....... 9-2Fuel recommendation ...................................... 9-3
Engine oil and oil filter recommendation ......... 9-5
Air conditioning system refrigerant and
lubricant recommendations ............................. 9-6
Specifications ...................................................... 9-7
Engine............................................................. 9-7
Wheels and tires ............................................. 9-8
Dimensions ..................................................... 9-8
When traveling or registering your vehicle in
another country ................................................... 9-8
Vehicle identification ........................................... 9-8 Vehicle Identification Number (VIN) plate ......... 9-8
Vehicle identification number
(chassis number) ............................................. 9-9
Engine serial number ...................................... 9-9
F.M.V.S.S./C.M.V.S.S. certification label ............ 9-9
Emission control information label ................ 9-10
Tire and loading information label ................. 9-10
Air conditioner specification label.................. 9-10 Installing front license plate .............................. 9-11
Vehicle loading information............................... 9-12
Terms .......................................................... 9-12
Vehicle load capacity ................................... 9-14
Loading tips................................................. 9-15
Measurement of weights.............................. 9-15
Towing a trailer ................................................. 9-16 Flat towing................................................... 9-16
Uniform tire quality grading .............................. 9-16 Treadwear .................................................... 9-16
Traction AA, A, B and C................................ 9-17
Temperature A, B and C ............................... 9-17
Emission control system warranty ..................... 9-17
Reporting safety defects.................................... 9-18
Readiness for Inspection/Maintenance (I/M) test
(US only)........................................................... 9-19
Event Data Recorders (EDR) ............................... 9-20
Owner ’s Manual/Service Manual
order information .............................................. 9-20
In the event of a collision ............................ 9-21

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weightdoes not include passen-
gers and cargo.
.GVW (Gross Vehicle Weight) - curb weight plus the combined weight
of passengers and cargo.
.GVWR (Gross Vehicle Weight Rat-ing) - maximum total combined
weight of the unloaded vehicle,
passengers, luggage, hitch, trailer
tongue load and any other op-
tional equipment. This informa-
tion is located on the F.M.V.S.S./
C.M.V.S.S. label.
.GAWR (Gross Axle Weight Rating) -maximum weight (load) limit spe-
cified for the front or rear axle.
This information is located on the
F.M.V.S.S./C.M.V.S.S. label.
.GCWR (Gross Combined WeightRating) - The maximum total
weight rating of the vehicle, pas-
sengers, cargo, and trailer.
.Vehicle Capacity Weight, Loadlimit, Total load capacity - max-
imum total weight limit specified of the load (passengers and car-
go) for the vehicle. This is the
maximum combined weight of
occupants and cargo that can be
loaded into the vehicle. If the
vehicle is used to tow a trailer,
the trailer tongue weight must be
included as part of the cargo load.
This information is located on the
Tire and Loading Information la-
bel.
.Cargo capacity - permissible
weight of cargo, the weight of
total occupants weight subtracted
from the load limit.
Technical and consumer information9-13
weight does not include passen-
gers and cargo.
.GVW (Gross Vehicle Weight) - curb weight plus the combined weight
of passengers and cargo.
.GVWR (Gross Vehicle Weight Rat-ing) - maximum total combined
weight of the unloaded vehicle,
passengers, luggage, hitch, trailer
tongue load and any other op-
tional equipment. This informa-
tion is located on the F.M.V.S.S./
C.M.V.S.S. label.
.GAWR (Gross Axle Weight Rating) -maximum weight (load) limit spe-
cified for the front or rear axle.
This information is located on the
F.M.V.S.S./C.M.V.S.S. label.
.GCWR (Gross Combined WeightRating) - The maximum total
weight rating of the vehicle, pas-
sengers, cargo, and trailer.
.Vehicle Capacity Weight, Loadlimit, Total load capacity - max-
imum total weight limit specified of the load (passengers and car-
go) for the vehicle. This is the
maximum combined weight of
occupants and cargo that can be
loaded into the vehicle. If the
vehicle is used to tow a trailer,
the trailer tongue weight must be
included as part of the cargo load.
This information is located on the
Tire and Loading Information la-
bel.
.Cargo capacity - permissible
weight of cargo, the weight of
total occupants weight subtracted
from the load limit.
Technical and consumer information9-13

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9-14Technical and consumer information
STI0365
VEHICLE LOAD CAPACITY
Do not exceed the load limit of your
vehicle shown as“The combined
weight of occupants and cargo ”on
theTireandLoadingInformation
label. Do not exceed the number of
occupants shown as “Seating Capa-
city ”on the Tire and Loading In-
formation label.
To get “the combined weight of
occupants and cargo ”,addthe
weight of all occupants, then add the total luggage weight. Examples
are shown in the illustration.
Steps for determining correct load
limit
1.Locate the statement
“The com-
bined weight of occupants and
cargo should never exceed XXX kg
or XXX lbs ”on your vehicle ’s
placard.
2.Determine the combined weight of
the driver and passengers that
will be riding in your vehicle.
3.Subtract the combined weight of
the driver and passengers from
XXX kg or XXX lbs.
4.The resulting figure equals the
available amount of cargo and
luggage load capacity. For exam-
ple, if the XXX amount equals
1400 lbs. and there will be five
150 lb. passengers in your vehi-
cle, the amount of available cargo
and luggage load capacity is 650
lbs. (1400 −750 (5 x 150) = 650
lbs or 640 −340 (5 x 70) = 300
kg.)
5.Determine the combined weight of
luggage and cargo being loaded
on the vehicle. That weight may
not safely exceed the available
cargo and luggage load capacity
calculated in Step 4.
6.If your vehicle will be towing a
trailer, load from your trailer will
be transferred to your vehicle.
Consult this manual to determine
how this reduces the available
9-14Technical and consumer information
STI0365
VEHICLE LOAD CAPACITY
Do not exceed the load limit of your
vehicle shown as “The combined
weight of occupants and cargo ”on
theTireandLoadingInformation
label. Do not exceed the number of
occupants shown as “Seating Capa-
city ”on the Tire and Loading In-
formation label.
To get “the combined weight of
occupants and cargo ”,addthe
weight of all occupants, then add the total luggage weight. Examples
are shown in the illustration.
Steps for determining correct load
limit
1.Locate the statement
“The com-
bined weight of occupants and
cargo should never exceed XXX kg
or XXX lbs ”on your vehicle ’s
placard.
2.Determine the combined weight of
the driver and passengers that
will be riding in your vehicle.
3.Subtract the combined weight of
the driver and passengers from
XXX kg or XXX lbs.
4.The resulting figure equals the
available amount of cargo and
luggage load capacity. For exam-
ple, if the XXX amount equals
1400 lbs. and there will be five
150 lb. passengers in your vehi-
cle, the amount of available cargo
and luggage load capacity is 650
lbs. (1400 −750 (5 x 150) = 650
lbs or 640 −340 (5 x 70) = 300
kg.)
5.Determine the combined weight of
luggage and cargo being loaded
on the vehicle. That weight may
not safely exceed the available
cargo and luggage load capacity
calculated in Step 4.
6.If your vehicle will be towing a
trailer, load from your trailer will
be transferred to your vehicle.
Consult this manual to determine
how this reduces the available