424Information
Reporting Safety DefectsIn the U.S.
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to
notifying American Honda Motor Co., Inc.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists
in a group of vehicles, it may order a recall and remedy campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or American Honda Motor Co., Inc.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-
9153); go to http://www.safercar.gov; or write to: Administrator, NHTSA, 1200 New Jersey Avenue, SE.,
Washington, DC 20590. You can also obtain other information about motor vehicle safety from http://
www.safercar.gov.
In Canada
If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you
should immediately inform Honda Canada Inc. and you may also inform Transport Canada.
If Transport Canada receives similar complaints, it may open an investigation, and if it finds that a safety
defect exists in a group of vehicles, it may lead to a recall and remedy campaign. However, Transport Canada
cannot become involved in individual problems between you, your dealer, or Honda Canada Inc.
To contact Transport Canada’s Defect Investigations and Recalls Division, you may call 1-800-333-0510. For
more information on reporting safety defects or about motor vehicle safety, go to http://www.tc.gc.ca/
roadsafety.
430Information
Customer Service InformationHonda dealership personnel are trained professionals.
They should be able to answer all your questions. If you encounter a problem that
your dealership does not solve to your satisfaction, please discuss it with the
dealership's service manager or general manager. If you are dissatisfied with the
decision made by the dealership's management, contact Honda Customer Services.
U.S. Owners:
American Honda Motor Co., Inc.
Honda Automobile Customer Services
Mail Stop 500-2N-7A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009Canadian Owners:
Honda Canada Inc.
Customer Relations
180 Honda Boulevard
Markham, ON
L6C 0H9
Tel: 1-888-9-HONDA-9
Fax: 1-877-939-0909
E-mail: [email protected]
In Puerto Rico and the U.S. Virgin
Islands:
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
1Customer Service Information
When you call or write, please give us the following
information:•Vehicle Identification Number
2Vehicle Identification Number (VIN)
P. 422•Date of purchase•Odometer reading of your vehicle•Your name, address, and telephone number•A detailed description of the problem•Name of the dealer who sold the vehicle to you
