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Error MessagesiPod®
Troubleshooting
iPod®
Error MessageCauseSolution
UnsupportedAppears when an unsupported
iPod® is connected.• Update the iPod® software to the latest version.
• If it appears when a supported iPod® is connected, reconnect the iPod®.
Connect RetryAppears when the iPod® cannot
be authenticated.Reconnect the iPod®.
No DataAppears when there are no tracks
in the iPod®.Store tracks in the iPod®.
Bad Use Device
Please Check Owners ManualAppears when the overcurrent
protection feature of the system
stops supplying power to USB
because an incomp atible iPod® is
connected.Disconnect the iPod®. Turn the audio system off, and turn it on again.
Do not reconnect the iPod® that caused the error.
USB ErrorAppears when the internal USB
error occurs.Try a different iPod®.
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Error MessagesUSB Flash Drive
Troubleshooting
USB Flash Drive
Error MessageCauseSolution
UnsupportedAppears when an unsupported
device is connected.If it appears when a supported device is connected, reconnect the
device.
Unplayable FileAppears when the tracks in the
USB flash drive are DRM or an
unsupported format.This error message appears for about three seconds, then plays the
next song.
The system cannot read the
track(s).Check the tracks in the USB flash drive. There is a possibility that the
tracks have been damaged.
No DataAppears when the USB flash drive
is empty or there are no tracks in
MP3, WMA, or AAC format in the
drive.Save tracks in MP3, WMA, or AAC format in the USB flash drive.
Bad Use Device
Please Check Owners ManualAppears when the overcurrent
protection feature of the system
stops supplying power to USB
because an incompatible device is
connected.Disconnect the device. Turn the audio system off, and turn it on again.
Do not reconnect the device that caused the error.
USB ErrorAppears when the Internal USB
ROM error occurs.Try a different USB flash drive.
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Reference Information
System Initialization..............................180
Entering the Security Code ....................180
Acquiring GPS Information ....................180
Startup Confirmation Screen .................181
Map Matching ......................................181
System Limitations ................................182
GPS System ...........................................182
Address Calculation ..............................182
Database ..............................................182
Customer Assistance .............................184
Resolving Problems ...............................184
Reporting Errors ....................................184
Honda Automobile Customer Service Contact Information............................184 Visiting Your Dealer ......
.......................184
Map Coverage ..................................... 185
Obtaining Navigation Update Data ....... 185
Traffic Information ............................... 186
Operation in Alaska, Hawaii, Canada, 186
Shipping a Vehicle to the U.S. Mainland
Legal Information ................................. 187
Copyrights ........................................... 187
As required by the FCC ........................ 187
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and Puerto Rico..................................
186
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Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the
battery was disconnected).
Entering the Security Code
Find the navigation system’s security code
and serial number label in your Owner’s
Manual kit. Do not store the label in your
vehicle. If you lose the label, you must first
retrieve the serial number, and then obtain
the code. You can find out about your
serial number and security code from a
dealer.
1.Turn the ignition switch to ON (II), and
turn on the audio system.
If you turn the ignition switch to
ACCESSORY (I), and you will
requested to enter the security code.
See step 3.
2. Press and hold the VOL 9 (Volume/
Power) button for more than two
seconds.
The system is reactivated when the
system’s control un it recognizes that
the system is in your vehicle.
If the control unit fails to recognize,
“ENTER CODE” appears on the
navigation screen.
3. Enter the security code.
If you do not enter the security code
correctly after 10 tries, leave the
system for one hour before trying
again, or visit a dealer to have the
system reset.
NOTE:
In the U.S., you can register the security
code on Owner Link (owners.honda.com.) .
To find information on how to retrieve the
serial number and obtain the code, visit
radio-navicode.honda.com .
Acquiring GPS Information
Depending on the length of time the
power was interrupted, your system may
require GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.
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System InitializationStartup Confirmation Screen
Reference Information
If you are experiencing GPS reception
problems:
2GPS System P. 182
Startup Confirmation
Screen
The Startup Confirmation screen is
displayed when initialization has
successfully completed. It is displayed every
time you start your vehicle. Select OK to
continue.
NOTE:
“OK” cannot be selected using a voice
command.
Map Matching
Map matching is the process of using the
acquired GPS informati on to locate your
position on the map screen. If you are on a
mapped road, the name of the road is
displayed along the bottom of the map
screen when map matching is completed.
Do not enter a destination until the road
name is displayed.
The system may initially show your location
on a different street (e.g., in urban areas
where streets are close together), may
show an incorrect elevation, or may delay
the display of the vehicle position icon at
intersections. This is normal; the system
will correct itself while you drive.
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Reference Information
System Limitations
GPS System
The signals received from the GPS satellites
are extremely weak (less than a millionth
of the strength of a local FM station) and
require an unobstructed view of the sky.
The GPS antenna is located in the
dashboard. The signal reception can easily
be interrupted or interfered with by the
following:
• Metallic window tint on the front or side
windows
• Cell phones, PDAs, or other electronic
devices docked in a cradle or lying loose
on the dashboard
• Remote starters or “hidden” vehicle
tracking systems mounted near the
navigation unit
• Audio electronic devi ces mounted near
the navigation unit
• Trees, tall buildings, freeway overpasses,
tunnels, or overhead electrical power
wires
The GPS is operated by the U.S.
Department of Defense. For security
reasons, there are certain inaccuracies built
into the GPS for which the navigation
system must constantly compensate. This can cause occasional positioning errors of
up to several hundred feet.Address Calculation
The destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addresses on a block. For
example, the addres
s 1425 on a 1400
block with 100 possible addresses
(because it is followed by the 1500 block)
will be shown a quarter of the way down
the block by the system. If there are only
25 actual addresses on the block, the
actual location of address 1425 would be
at the end of the block.
Database
The digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the
place was improperly categorized, or a
place/landmark is not yet in the database.
This is also true for police stations,
hospitals, and other public institutions. Do
not rely on the navigation system if you
need law enforcement or hospital services.
Always check with local information
sources.
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System LimitationsDatabase
Reference Information
In addition, the map database contains
verified and unverified areas. Unverified
streets may be missing from the map, in
the wrong location, or have an incorrect
name or address range. A message will
warn you if your route includes unverified
streets. Exercise additional caution when
driving in unverified areas.
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
•Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other
assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type,
weight, load, height, and speed
restrictions)
• Road slope or grade •
Bridge height, width, weight, or other
limits
• Pavement characteristics or conditions
Every effort has been ma de to verify that
the database is accurate. The number of
inaccuracies you expe rience increases the
longer you go without obtaining an
updated map database.
2 Obtaining Navigation Update Data P. 185
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.
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• Traffic facilities safety
• Special events
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184
Reference Information
Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2 Troubleshooting P. 168
There are also FAQs available online at
automobiles.honda.com .
• For questions regarding Bluetooth®
HandsFreeLink:
2 Bluetooth® HandsFreeLink® P. 144
• For traffic-related issues:
2 Traffic P. 170
• For reporting issues with the database
or places/landmarks:
2 Reporting Errors P. 184
• Call Honda Automobile Customer
Service.
2 Honda Automobile Customer Service
Contact Information P. 184
Reporting Errors
You can help to improve database
accuracy by reporti ng any errors you
encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/ .
• Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only.
2 Unverified Area Routing P. 41
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2Obtaining Navigation Update Data P. 185
• For vehicle position icon errors, screen
error messages, or other GPS-related
errors:
2 Troubleshooting P. 168
2System Limitations P. 182
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Customer Service
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3273
Visiting Your Dealer
If you have a question that you cannot
resolve using the availa ble help resources,
you can consult your dealer. Please identify
the specific issue (e.g ., error occurs when
you enter a specific a ddress, when driving
on a certain road, or just when it’s cold) so
that the service technician can refer the
issue to the factory so that a solution can
be found. Be patient, the service technician
may be unfamiliar with your specific issue.
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